Visited Neptune Cambridge looking for some new furniture. As well as it being a gorgeous showroom, the staff were lovely and so helpful, even letting us move items from floor to floor to see how they... Ver más
La empresa ha respondido
Localización
Cambiar localización21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members
La empresa ha respondido
Alfi and Josh were amazing this morning. Very polite, showed up on time, helped me set up the table etc. overall a very positive purchased with a great service.
La empresa ha respondido
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Accesorios para muebles
- Diseñador de interiores
- Tienda de mobiliario para jardín
- Tienda de mobiliario para salones
- Tienda de suministros de cocina
Sobre Neptune - Cambridge
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Reino Unido
- 01223 643 535
4,8
Excelente
273 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Served by a lovely member of staff
Served by a lovely member of staff. Exited the store with the customary classy Neptune bag.
24 de enero de 2025
Respuesta de Neptune - Cambridge
Hi Juliet, Thank you so much for taking the time to leave a lovely review. Glad you love our bags :)
Best, Nikki - Store Leader
Great customer service
Great customer service in store and very quick delivery of the picture that we ordered.
23 de noviembre de 2024
Respuesta de Neptune - Cambridge
Hi Colin,
Thank you so much for leaving a lovely review. We hope you like your new picture and hope to see you again soon.
Best,
Nikki - Store Leader
The staff at the Cambridge store were…
The staff at the Cambridge store were so welcoming and friendly. The store itself is like the dream home. Always look forward to visiting Neptune stores! Our rug arrived within two days and it is stunning. Thank you!
18 de noviembre de 2024
Respuesta de Neptune - Cambridge
Hi Louise,
Thank you so much for taking the time to leave such a lovely review. It is so wonderful to hear how much you love visiting Neptune stores.
We look forward to welcoming you again soon.
Best,
Nikki - Store leader
Great Service and a quality product.
Store very helpful with ordering a TV cabinet.
We had to wait quite a while for delivery but there were no problems and the cabinet was delivered in the timescale given by Neptune.
Delivery men were very pleasant and polite - removed packaging, placed cabinet where we wanted it and gave us additional information in case we had any problems.
As always great service.
6 de noviembre de 2024
Respuesta de Neptune - Cambridge
Hi Sue,
Thank you so much for taking the time to leave a review. Your feedback is invaluable.
We hope to see you again in store again soon.
Best,
Nikki - Store Leader
It is always a joy to visit Neptune
It is always a joy to visit Neptune, lovely store and lovely staff
11 de noviembre de 2024
Respuesta de Neptune - Cambridge
Good Morning Sue,
Thank you so much for taking the time to leave such a lovely review.
We love you visiting and look forward to seeing you again soon.
Best,
Nikki - Store Leader
Staff at Cambridge store are so helpful…
Staff at Cambridge store are so helpful and friendly
Always ready to take time and talk things through
Enjoy visiting the store
25 de octubre de 2024
Respuesta de Neptune - Cambridge
Hi Jane, Thank you so much for leaving such a lovely review. It is always such a pleasure to have you visit!
Look forward to seeing you again soon.
Best,
Nikki - Store Leader
You longer can buy fabric by the meter
You longer can buy fabric by the meter. I was going to buy a chair and then get my sofa recovered in the same fabric! Will now choose another fabric from somewhere else! I don’t want my home to look like I’ve purchased my interior from Neptune I like to mix it up. I was going to enquire about a kitchen ….. I no longer feel that I want to!
22 de octubre de 2024
Respuesta de Neptune - Cambridge
Hi Deborah! Thank you for your feedback. I’m sorry to read your disappointment that we aren’t currently offering our fabric by the meter service. This was a decision outside the control of our Cambridge store who your 1* review is currently linked to. We’d love to welcome you back again soon either in store or online so please do stay in touch. With warmest regards, Scott
Always super service and beautiful…
Always super service and beautiful homeware x
21 de octubre de 2024
Respuesta de Neptune - Cambridge
Hi Karen,
Thank you so much for leaving a lovely review. Always a pleasure to see you in store.
Best wishes
Nikki
Store Leader
This store is too nice
This store is too nice . I love going into it so much that I rarely come away without buying something . Nikki the manager and all of the staff are a big part of that.
Neptune is a huge favourite of mine and I’ve been to many of the stores but the Cambridge store has something very special
10 de octubre de 2024
Respuesta de Neptune - Cambridge
Morning Yvie,
I cannot thank you enough for leaving such a lovely review.
It is always a pleasure to have you visit and chat all things Neptune.
See you very soon.
Best,
Nikki
Store leader
I absolutely love the quality of the…
I absolutely love the quality of the items I have bought, and couldn’t be more pleased with the aesthetics of the design. The staff were very helpful and the teams transporting and delivering the furniture were fantastic. My only gripe was the length of time from order to delivery. However the best is always worth waiting for.
9 de octubre de 2024
Respuesta de Neptune - Cambridge
Hi Alison, Thank you so much for taking the time to leave us a review. Thrilled to hear that you love your new purchases. We look forward to welcoming you into the showroom again soon.
Best Wishes,
Nikki - Store Leader
Respuesta de Neptune - Cambridge
Good Morning Vivienne,
Thank you so much for leaving a review. It is always a pleasure to see you in the showroom.
Best,
Nikki
Store Leader
Ordered stool in April this year
Ordered stool in April this year, arrived last week in a box. Expensive stool of £800 comes like an IKEA flat pack for me to set up. I was very disappointed that there service was extremely poor. Not a up market shop as I was lead to believe from the show rooms.
20 de agosto de 2024
Respuesta de Neptune - Cambridge
Hi Marylou. Thank you for your feedback. I am sorry to read your disappointment. Your new footstool was sent via our approved courier and I'm sorry their delivery doesn't include assembling the legs to the stool for you. I hope despite this, you do love the item and it was worth the wait. Your feedback is valued and has been reviewed by our team. We do hope to have the opportunity to see you again soon. With warmest regards, Scott
Exciting visit to Neptune in Cambridge
I loved going around your shop in Cambridge. I bought two Wycombe arm chairs and two cushions which were delivered promptly. The service was efficient and I love the chairs. they are comfortable, stylish and the workmanship exceptional. Wish there was a shop in Nottingham
7 de agosto de 2024
Respuesta de Neptune - Cambridge
Hi Mrs Preston,
Thank you so much for leaving such a lovely review.
So glad to hear you love your Wycombe armchairs as much as we do.
We look forward to seeing you again soon.
Best,
Nikki
Store Leader
Very friendly
Very friendly, helpful service from Nikki at your Cambridge store..
7 de agosto de 2024
Respuesta de Neptune - Cambridge
Hi David,
Thank you so much for taking the time to leave such a lovely review. I look forward to welcoming you in to the showroom again soon.
Best,
Nikki
Store Leader
Respuesta de Neptune - Cambridge
Hi Melanie,
Thank you so much for taking the time to leave us a lovely review.
Best,
Nikki
Store Leader
Great service and product
Bought this rug in the sale so very good value. Speedy delivery and very good quality product.
12 de julio de 2024
Respuesta de Neptune - Cambridge
Hi Ali, Thank you so much for taking the time to write a lovely review.
So pleased you love your new rug.
Look forward to seeing you in the showroom again soon.
Best,
Nikki
Store Leader
Very good products and very pleasant staff. The long wait for delivery is a little disappointing.
Very good products and
9 de julio de 2024
Respuesta de Neptune - Cambridge
Hi Francoise,
Thank you so much for taking the time to leave us a review. We really appreciate your feedback.
Look forward to seeing you in the showroom again soon.
Best,
Nikki
Store Leader
Respuesta de Neptune - Cambridge
Hi Susan,
Thank you so much for taking the time to leave us a lovely review.
Best,
Nikki
Store Leader
Wow - I love Neptune Cambridge
Wow, Jo and the Cambridge team are fantastic! They are fun, kind and knowledgeable. Every time I go into the store I have such a lovely experience & they always make me feel so welcome. BIG shoutout to Jo - who literally went above and beyond for me today, spent time looking at the paint colours and explaining why they might work in different rooms etc. Sooo knowledgeable and totally understood the vibe I was trying to achieve. I came away feeling so inspired and excited! Jo is an asset to your store - the best of the best! Can’t wait to visit again :)
30 de junio de 2024
Opinión espontánea
Respuesta de Neptune - Cambridge
Hi Sophie,
Thank you so much for such an incredible review. Your feedback has put the biggest smile on Jo's face.
We absolutely love seeing you in the showroom and helping with your home and look forward to seeing you again soon.
Best,
Nikki
Store Leader
Absolutely thrilled by my new kitchen
Absolutely thrilled by my new kitchen. Assistance with planning was inspired and the execution faultless.
I would recommend a Neptune kitchen without hesitation.
25 de junio de 2024
Opinión espontánea
Respuesta de Neptune - Cambridge
Hi Meryl,
We cannot thank you enough for taking the time to leave such a wonderful review.
Hannah and the team have absolutely loved working with you on your dream kitchen and it makes us proud to know how thrilled you are with it.
Best,
Nikki
Store Leader
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.