Neptune in West Sussex is an absolutely lovely place to shop! Whether you are looking to buy or you just want to spend some time browsing. The staff were so helpful, Eden who spent about 3 hours on a... Ver más
Localización
Cambiar localizaciónDrayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Ver más
La empresa ha respondido
Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... Ver más
La empresa ha respondido
Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supp... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Accesorios para muebles
- Diseñador de interiores
- Tienda de mobiliario para jardín
- Tienda de mobiliario para salones
- Tienda de suministros de cocina
Sobre Neptune - Chichester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Reino Unido
- 01243 904417
4,7
Excelente
295 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The staff are always very friendly and…
The staff are always very friendly and there to help if needed. A drink is offered while you browse the displays. They are getting better with their "available now" items but could still improve. Who wants to wait 11-12 weeks for an item !! Furniture is a good quality but they do charge for delivery which used to be free.
25 de marzo de 2026
Opinión espontánea
Respuesta de Neptune - Chichester
Dear Graham, thank you so much for your review and for taking the time to send us your feedback. I'm so happy to hear our Chichester team were able to provide you with such lovely service.
While we are always trying to improve on lead times, the 11+ weeks is normally due to an item being made to order which is not a process we can currently expedite as it is made from scratch in our factory, customised to your requirements. There are also sometimes items that do go out of stock, we always try to re-stock as quickly as possible.
We do now need to charge for deliveries due to the rising cost of delivering but I will pass on all of your review to the appropriate teams as we truly appreciate all feedback.
All my best,
Amy at Neptune Support Office
Very good quality and excellent service…
Very good quality and excellent service of the brand and products
12 de marzo de 2026
Respuesta de Neptune - Chichester
Hi Mr Fley
Thank you for the positive review! I do hope the flowers were well received?
Best regards
Howard & the Chichester team
Such a friendly Store to visit
Such a friendly Store to visit. The Staff are incredibly helpful and it’s always a pleasure to spend time just browsing. Relaxing atmosphere.
12 de marzo de 2026
Respuesta de Neptune - Chichester
Hello Irene
Thank you so much for the positive review. We always enjoy your visits!
Best regards
Howard & the Chichester team
Longmeadow garden furniture and great delivery service
I have just taken delivery of new garden furniture Longmeadow and coffee table. It is really beautiful, well made. I am delighted. Howard was great in the shop.
I have to mention the delivery support. Sean and Josh gave me a ring 30 mins before. They were polite, professional and extremely helpful and friendly. Took away all the waste to be recycled. They are both an asset to the company and great ambassadors outwith the shop. Thank you.
12 de marzo de 2026
Opinión espontánea
Respuesta de Neptune - Chichester
Hi Fiona
Thank you so much for the kind words. It was lovely to able to help you. As I type this, it's finally sunny so I'm really hoping you're managing to enjoy your Longmeadow!
I will ensure that the dispatch team receive the feedback as well. They'll be delighted I'm sure.
All the best
Howard & the Chichester team
Lovely store (w Sussex) very helpful…
Lovely store (w Sussex) very helpful professional and friendly staff.
2 de marzo de 2026
Respuesta de Neptune - Chichester
Hi Lissa
Thank you very much for the lovely review! We look forward to seeing you back in store soon
Best regards
Howard & the Chichester team
Howard’s customer service has been…
Howard’s customer service has been excellent!
23 de febrero de 2026
Opinión espontánea
Respuesta de Neptune - Chichester
Thank you so much Tara, that's really lovely of you to take the time to feed back.
Hope to see you again soon,
Gemma and the Team at Neptune Chichester
Respuesta de Neptune - Chichester
Hello Vivienne,
We hope you can pop by again soon to add to your Neptune collection!
See you again,
Gemma and the Team at Neptune Chichester
Respuesta de Neptune - Chichester
Thank you Jim, glad the team were able to help!
Best wishes,
Gemma and the Team at Neptune Chichester
Staff are always helpful
Staff are always helpful, they are great with advice, and often offer you a coffee.
19 de enero de 2026
Respuesta de Neptune - Chichester
Thank you B Fisher!
We hope you can visit again soon and show us how the paint looks!
Best wishes,
Gemma and the team at Neptune, Chichester
Another positive shopping experience at…
Another positive shopping experience at Neptune Chichester. We visited to purchase dining chairs and Jenny and the team were very helpful, bringing the chairs out, making coffee and letting us seat-test without any pressure to make a decision. We left very happy with our purchase and Jenny made the ordering process very simple. She advised us on other products to maintain our existing Henley furniture. Best of all…our large German Shepherd was made very welcome and fed treats - another fan of shopping at Neptune
17 de enero de 2026
Opinión espontánea
Respuesta de Neptune - Chichester
Hi Fran,
Thank you so much for your lovely review and your kind words. The team loved having you visit, with your lovely dog of course! We hope to see you again soon.
Best wishes,
Gemma and the Team at Neptune Chichester
Respuesta de Neptune - Chichester
Hi Penny
Thank you so much for the lovely review. We look forward to seeing you in store soon!
Best regards
Howard & the Chichester team
Thank you
Even though I my query was rather 'off-the-wall', Eden was patient, charming and most helpful. Altogether a very pleasant experience. Thank you Eden._
7 de enero de 2026
Opinión espontánea
Respuesta de Neptune - Chichester
Thank you very much for your lovely feedback, we're so pleased we could help and advise.
Hope to see you again soon,
Gemma, Eden and the team at Neptune, Chichester
Helpful staff and easy ordering
25 de diciembre de 2025
Respuesta de Neptune - Chichester
Thank you Marc, I'm pleased we could help.
Hope to hear from you again soon,
Gemma and the Team at Neptune, Chichester
Excellent service
I visited the beautiful Neptune Chichester store last Saturday with my father who was looking for a present for his daughter in law. When I asked for some help Eden went above and beyond in the service and support that she gave us both. Thank you
6 de diciembre de 2025
Opinión espontánea
Respuesta de Neptune - Chichester
Dear Mrs Roger,
Thank you so much for taking the time to let us know about your visit to our Chichester store. We hope you can pop in and see us again very soon.
Best wishes and Merry Christmas,
Gemma and the Team at Neptune, Chichester
If I could give ten stars I would
If I could give ten stars I would. This beautiful store is laid out in such an inspirational way. The welcome and offer of coffee whilst you wander from room to room makes you feel as if your visiting a friends home. There is always help and advice when you need it nothing is too much trouble from choosing a paint colour designing a room or in my case help with simply decorating a coffee tray and two vases with a few seasonal festive ideas, I have a whole house to decorate and furnish and Neptune will be my first port of call. Thank you.
27 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Chichester
Hello Mary,
Goodness what a lovely review - thank you so much! It's been a pleasure helping you with new ideas, and look forward to your visit again soon. You're always welcome for a cuppa anytime.
Best wishes,
Gemma and the team at Neptune, Chichester
Super helpful assistants
The shop was very busy but stall took the time to look in stock and then when they couldn't find ordered in for me xx
27 de noviembre de 2025
Respuesta de Neptune - Chichester
Hello Teresa,
Thank you so much for your kind words, hope you can pop in to see us again soon!
All the best,
Gemma and the team at Neptune, Chichester
Wonderful product, friendly staff
After many visits and a lot of deliberation and indecision, we chose what have proved to be the perfect sofas. They are well made, incredibly comfortable and a beautiful colour. Over the course of our visits, we were helped by a variety of staff members. Every one of them was patient, informative and, most of all, friendly. At no point did we feel pressured to buy, or that we were being ‘sold to’. We will definitely shop here again and would thoroughly recommend to anyone.
20 de noviembre de 2025
Respuesta de Neptune - Chichester
Hi Sarah
Thank you so much for the great review. We love what we do so that's great to hear, everyone will be delighted!
We look forward to seeing you again soon.
Kind regards
Howard & the Chichester team
Fabulous service and hospitality today…
Fabulous service and hospitality today at Neptune, Chichester, especially from Karen! Really pleased with our purchases for a friend’s birthday, which she will absolutely love!
14 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Chichester
Hello,
Thank you so much for your kind words, it really is appreciated. We hope your friend liked her gift!
We shall look forward to seeing you again in store soon.
Best wishes,
Gemma and the team at Neptune Chichester
Neptune is a complete experience
Neptune is a complete experience. You can see everything that interests you in a well visualised context. The people there don’t seem like staff, they just want you find what is right for you. There is no pressure, just lots of pleasure.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Chichester
Hi Graham! Thank you for taking the time to leave us your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
A great range of high quality homewaregreat range of Quality products …
A great range of Quality products nicely displayed, in our case speedily delivered in great condition . Premium prices but great to see it s all in one place
6 de noviembre de 2025
Respuesta de Neptune - Chichester
Hi Gordon
Thanks for the positive review & nice words. Hopefully we'll seen you back in store soon enough!
Best regards
Howard & the Chichester team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.