Neptune - Chichester Opiniones 

291
TrustScore: 5 sobre 5

4,8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Ver más

Valorada con 5 estrellas sobre 5

The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service

Valorada con 5 estrellas sobre 5

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Ver más

Valorada con 5 estrellas sobre 5

Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de mobiliario para jardín
  4. Diseñador de interiores
  5. Tienda de suministros de cocina
  6. Tienda de mobiliario para salones

Sobre Neptune - Chichester

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Reino Unido

  • 01243 904417

4,8

Excelente

TrustScore: 5 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(291)

2209 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

An amazing afternoon at Neptune…

An amazing afternoon at Neptune Chichester with Hawthorn and Hoe. Being shown how plant up an autumn pot. Fantastic personal advice. Staff are so lovely, attentive and friendly. The location is so beautiful too! Fantastic event thank you Neptune.

26 de septiembre de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Sheila

Laura is great isn't she? Her planters are just beautiful & continually amaze with the successive blooming. If you're interested, Laura will back for some Christmas Wreath making workshops at the beginning of December!

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Pimm’s and cookies

We particularly enjoyed the upselling in the shop with Pimm’s and cookies! But seriously, we love our armchairs and the service throughout has been second to none.

26 de septiembre de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Joanna

Its lovely to hear that you've had a good experience, the team will love to hear this! Hopefully you can come in today for Prosecco & cake!

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Wonderful shopping experience

Wonderful shopping experience, we went looking to help us make a choice between two different styles of sideboard. The staff couldn’t have been more helpful and willing to share their product knowledge. Thank you very much appreciated

23 de septiembre de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hello Mr Summerhayes

It's great to see this lovely review. I believe it was Jenny that helped you, so I've let her know & she's delighted to get such positive feedback. Thank you!

kind regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Great customer service in the…

Great customer service in the Chichester Branch and very good communication following my order for a custom painted bed. The delivery men were excellent. Thank you.

6 de septiembre de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Andrea
That's so great to hear, thanks for letting us know. I shall let all who were involved know, they'll be delighted!
Best regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Design and layouts are superb

Design and layouts are superb, loved visiting the showroom

2 de septiembre de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Patrick
Thanks for the review! Hopefully you can visit us again once our Autumn Winter season arrives?
Regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

For the second day running …..Fantastic…

For the second day running …..Fantastic service today at Neptune Chichester …
Thank you Kinga for all your help … so many decisions simplified !!!!
Very much looking forward to receiving my new purchases !!!! X

14 de agosto de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Donna

Always a pleasure to see you both, we hope you love your new pieces of furniture.

We look forward to your next visit.

Jenny & the Chichester team

Valorada con 5 estrellas sobre 5

Great experience with Neptune

Great experience with Neptune. Bench looks great in our entrance way. It is well made & delivered as promised.

13 de agosto de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Pamela

Thanks for your kind words, we're delighted you're happy with your bench.

We look forward to seeing you in store again soon.

Jenny & the Chichester team

Valorada con 5 estrellas sobre 5

Neptune Chichester - Thumbs up

We recently bought a dining room table, a coffee table and console from Neptune Chichester. We were welcomed and given extremely helpful and super friendly service ( Andie) We thoroughly enjoyed our experience and will most definitely be returning for other items. Our new favourite store.

13 de julio de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Ian

That's lovely to read, Andie will be delighted! We look forward to seeing you in store again soon!

Jenny & the Chichester Team

Valorada con 5 estrellas sobre 5

Very welcoming and knowledgable staff

Very welcoming and knowledgable staff, glad I bought from shop as had excellent advice

6 de agosto de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Chris

Thank you for your review, always happy to help! Hope to see you again soon.

Jenny & the Chichester Team

Valorada con 5 estrellas sobre 5

Picture purchases

We came in today and purchased two lovely pictures. As always, the service in this branch was excellent . Kinga and Debs could not have been more helpful. They went out of their way to package both items beautifully. Thank you both so much! 😊

17 de julio de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Laura

That's so great to hear, thank you for letting us know. I will enjoy letting them know, they will be absolutely delighted!

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Very helpful staff at the Chichester…

Very helpful staff at the Chichester branch.
Delivery was on time and very helpful delivery men.

16 de julio de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Michael

Thank you for the review, I will ensure all the relevant parties get to see it. Great to hear we could be of service at all points of your journey with us.

Kind regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Wonderful shopping experience

Wonderful shopping experience. Felt comfortable to browse without pressure. Staff were attentive and helpful.

12 de julio de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Kaye

Thank you for the review, everyone will love to hear this!

many thanks

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Brilliant team extremely helpful and…

Brilliant team extremely helpful and friendly. Would highly recommend visiting the team at Neptune for ideas and solutions for your home.

2 de julio de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Paul
Thanks for the review, it's lovely to hear. The team will love hearing this, so it is really appreciated!
Best regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Hellebore & Rose at Neptune . I would like to thank all the ladies…

I would like to thank all the ladies that helped my workshop experience for Floral Table Scaling an absolutely delightful experience. Also the goody bag was very much appreciated !! I’ll be back very soon for more delights ..
Robbie Gethin

29 de junio de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Robbie

It's great to hear you enjoyed it! We'll certainly be asking Penny back for another event, so hopefully we'll see you soon enough.

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Fabulous tablescaping and floral…

Fabulous tablescaping and floral arranging yesterday at Neptune Chichester. What a venue! Welcomed with a coffee and chat in the gorgeous outside space then a very enjoyable couple of hours making a stylish meadow box table decoration. Everyone was so helpful and fun too! Would recommend to anyone. The showroom is delightful for browsing and apart from grabbing lots of interior decorating ideas I bought something from the reduced table!

29 de junio de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Sue

I wasn't present, but I'm great things about the event. Thank you for the lovely review & for supporting the event. We'll certainly be doing more things with Penny, so keep an eye out on our Instagram for more details. We look forward to seeing you soon.

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Great Chichester store

We fell in love with Neptune design and quality several years ago. Since when, like moths to the flame, we keep going back to buy (way more than we need). We know we can buy online but we keep returning to the Chichester store (which is some way away) because we are made to feel so welcome - it's like visiting family. And because everyone is so helpful with their advice, and efficient with their execution. Top marks to them, well earned !

19 de junio de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi JC!

Thank you for the wonderful review & thank you for making such an effort to visit us. I can't tell you how much that means to the team, its really heart warming to have that support. Next time you're in, please have a cuppa with us!

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Neptune Chichester is just amazing

Neptune Chichester is just amazing. Andie has been so helpful and not sure we could have done our house project without her. Thank you

14 de junio de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Lucy

That's great to hear! I'll see Andie tomorrow so I'll ensure that I let her know your kind words.

See you soon

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Easy to navigate website

Easy to navigate website
Good customer service and gtpreatbproducts

5 de junio de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Pat

Thank you for your feedback, we look forward to welcoming you into store soon.

Kind regards

Jenny & the Chichester team

Valorada con 5 estrellas sobre 5

Neptune's Reputation When Things Go Wrong

We refurbished our house a few years ago and part of the project was to install a kitchen that would take 'centre stage' in the open plan living & dining room area. This meant that it would need to be a kitchen that stood the test of time, would not date and needed to look like a piece of quality furniture, classical, understated & elegant.

There are a lot of kitchen company's for different types of budgets with enticing offers and packages, but we decided you get what you pay for. Which is why when we stepped into the Neptune store showroom and saw the quality of its furniture for kitchens, living rooms and bedrooms, we were sold and what 'clinched the deal' was there life-time guarantee.

This has already paid off, as 4 years on, we had an issue with some of the paint work. When we got in touch with Neptune to raise our concerns, the customer service was outstanding as Jo & Ian arranged a site visit & were clearly determined to keep us as happy & satisfied customers. One of their best painters 'Bart' was booked in to do the remedial work quickly, efficiently and with no fuss.

I can't explain how refreshing and re-assuring this was, no quibbling or trying to squirm out of their promise to do the right thing when things go wrong & treating us as a valued customer. It has made us fall in love with our kitchen all over again and appreciate our decision to stick to the principles of 'you get what you pay for' as for us this experience has proved that Neptune lives up to their reputation for excellent service, integrity & quality craftmanship.

8 de mayo de 2024
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hello

Thank you so much for taking the time to leave such a wonderful review! Your kind words serve as a great testament to the hard work and dedication our teams invest in each interaction. I have passed this on to all involved, as I know they'll be genuinely delighted.

We're very proud of our products, and the service we provide. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.

We look forward to seeing you soon!

Best regards

Howard & the Chichester team.

Valorada con 5 estrellas sobre 5

Love Neptune

Love Neptune. Beautiful products, great service. Thank you

21 de mayo de 2024
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hello Di

Thank you for the lovely words. That's great to hear, especially as we all really enjoy having you both visit us in store! We look forward to seeing you soon.

All the best

Howard & the Chichester team

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