Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Ver más
Localización
Cambiar localizaciónDrayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB
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Consulta las opiniones de los clientes
The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service
We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Ver más
Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Chichester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Reino Unido
- 01243 904417
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
An amazing afternoon at Neptune…
An amazing afternoon at Neptune Chichester with Hawthorn and Hoe. Being shown how plant up an autumn pot. Fantastic personal advice. Staff are so lovely, attentive and friendly. The location is so beautiful too! Fantastic event thank you Neptune.

Respuesta de Neptune - Chichester
Pimm’s and cookies
We particularly enjoyed the upselling in the shop with Pimm’s and cookies! But seriously, we love our armchairs and the service throughout has been second to none.

Respuesta de Neptune - Chichester
Wonderful shopping experience
Wonderful shopping experience, we went looking to help us make a choice between two different styles of sideboard. The staff couldn’t have been more helpful and willing to share their product knowledge. Thank you very much appreciated

Respuesta de Neptune - Chichester
Great customer service in the…
Great customer service in the Chichester Branch and very good communication following my order for a custom painted bed. The delivery men were excellent. Thank you.

Respuesta de Neptune - Chichester
Design and layouts are superb
Design and layouts are superb, loved visiting the showroom

Respuesta de Neptune - Chichester
For the second day running …..Fantastic…
For the second day running …..Fantastic service today at Neptune Chichester …
Thank you Kinga for all your help … so many decisions simplified !!!!
Very much looking forward to receiving my new purchases !!!! X

Respuesta de Neptune - Chichester
Great experience with Neptune
Great experience with Neptune. Bench looks great in our entrance way. It is well made & delivered as promised.

Respuesta de Neptune - Chichester
Neptune Chichester - Thumbs up
We recently bought a dining room table, a coffee table and console from Neptune Chichester. We were welcomed and given extremely helpful and super friendly service ( Andie) We thoroughly enjoyed our experience and will most definitely be returning for other items. Our new favourite store.

Respuesta de Neptune - Chichester
Very welcoming and knowledgable staff
Very welcoming and knowledgable staff, glad I bought from shop as had excellent advice

Respuesta de Neptune - Chichester
Picture purchases
We came in today and purchased two lovely pictures. As always, the service in this branch was excellent . Kinga and Debs could not have been more helpful. They went out of their way to package both items beautifully. Thank you both so much! 😊

Respuesta de Neptune - Chichester
Very helpful staff at the Chichester…
Very helpful staff at the Chichester branch.
Delivery was on time and very helpful delivery men.

Respuesta de Neptune - Chichester
Wonderful shopping experience
Wonderful shopping experience. Felt comfortable to browse without pressure. Staff were attentive and helpful.

Respuesta de Neptune - Chichester
Brilliant team extremely helpful and…
Brilliant team extremely helpful and friendly. Would highly recommend visiting the team at Neptune for ideas and solutions for your home.

Respuesta de Neptune - Chichester
Hellebore & Rose at Neptune . I would like to thank all the ladies…
I would like to thank all the ladies that helped my workshop experience for Floral Table Scaling an absolutely delightful experience. Also the goody bag was very much appreciated !! I’ll be back very soon for more delights ..
Robbie Gethin

Respuesta de Neptune - Chichester
Fabulous tablescaping and floral…
Fabulous tablescaping and floral arranging yesterday at Neptune Chichester. What a venue! Welcomed with a coffee and chat in the gorgeous outside space then a very enjoyable couple of hours making a stylish meadow box table decoration. Everyone was so helpful and fun too! Would recommend to anyone. The showroom is delightful for browsing and apart from grabbing lots of interior decorating ideas I bought something from the reduced table!

Respuesta de Neptune - Chichester
Great Chichester store
We fell in love with Neptune design and quality several years ago. Since when, like moths to the flame, we keep going back to buy (way more than we need). We know we can buy online but we keep returning to the Chichester store (which is some way away) because we are made to feel so welcome - it's like visiting family. And because everyone is so helpful with their advice, and efficient with their execution. Top marks to them, well earned !

Respuesta de Neptune - Chichester
Neptune Chichester is just amazing
Neptune Chichester is just amazing. Andie has been so helpful and not sure we could have done our house project without her. Thank you

Respuesta de Neptune - Chichester
Easy to navigate website
Easy to navigate website
Good customer service and gtpreatbproducts

Respuesta de Neptune - Chichester
Neptune's Reputation When Things Go Wrong
We refurbished our house a few years ago and part of the project was to install a kitchen that would take 'centre stage' in the open plan living & dining room area. This meant that it would need to be a kitchen that stood the test of time, would not date and needed to look like a piece of quality furniture, classical, understated & elegant.
There are a lot of kitchen company's for different types of budgets with enticing offers and packages, but we decided you get what you pay for. Which is why when we stepped into the Neptune store showroom and saw the quality of its furniture for kitchens, living rooms and bedrooms, we were sold and what 'clinched the deal' was there life-time guarantee.
This has already paid off, as 4 years on, we had an issue with some of the paint work. When we got in touch with Neptune to raise our concerns, the customer service was outstanding as Jo & Ian arranged a site visit & were clearly determined to keep us as happy & satisfied customers. One of their best painters 'Bart' was booked in to do the remedial work quickly, efficiently and with no fuss.
I can't explain how refreshing and re-assuring this was, no quibbling or trying to squirm out of their promise to do the right thing when things go wrong & treating us as a valued customer. It has made us fall in love with our kitchen all over again and appreciate our decision to stick to the principles of 'you get what you pay for' as for us this experience has proved that Neptune lives up to their reputation for excellent service, integrity & quality craftmanship.

Respuesta de Neptune - Chichester

Respuesta de Neptune - Chichester
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