We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and... Ver más
La empresa ha respondido
Localización
Cambiar localización342 London Road, Stanway, CO3 8LT Colchester, Essex, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store . It is our favourite Neptune & all the ladies are friendly & helpful . The l... Ver más
La empresa ha respondido
I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much troub... Ver más
We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped! Alfi and Kieran who delivered, unpacked and fitted t... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Accesorios para muebles
- Diseñador de interiores
- Tienda de mobiliario para jardín
- Tienda de mobiliario para salones
- Tienda de suministros de cocina
Sobre Neptune - Colchester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
342 London Road, Stanway, CO3 8LT, Colchester, Essex, Reino Unido
- 01206 212 650
4,9
Excelente
266 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The boys came in and took great care to…
The boys came in and took great care to deliver my table .
Great service!
18 de febrero de 2026
Opinión espontánea
Respuesta de Neptune - Colchester
Good morning Elif,
We're happy to hear that our team provided such great service and carefully delivered your table! Thank you for your positive feedback.
Warmest regards
Charlene
Design Service
Wow! What can we say. The first moment we stepped into Neptune we knew we had found the right place to furnish our new home. Meeting with Debbie for the first time was an absolute pleasure. Debbie listened to both our likes and dislikes to come up with the most beautiful design of our new build. Debbie kept us updated and informed of delivery dates on a regular basis. On the day of the delivery the whole team were exceptional. Debbie and Charlene worked tirelessly to transform our house into the most beautiful home. They could not have been more helpful. Debbie is so kind and takes a real interest in your project. Very talented and clearly passionate about her work. The staff are all so friendly and helpful. The quality of the furniture and accessories are exceptional. Thank you Debbie and Charlene.
10 de febrero de 2026
Opinión espontánea
Respuesta de Neptune - Colchester
Good morning Debbie,
We're happy to hear that you had such a positive experience furnishing your new home! It's wonderful that you felt so well-supported throughout the process, from design to delivery. Debbie & myself really appreciate your kind words about our dedication and passion. Thank you for sharing your feedback! We really felt welcome on install day, Thank you for lunch too. Both your reactions to the completed rooms was such a joy to see.
See you soon
Warmest regards
Charlene
Store Leader
The light I ordered took a long time to…
The light I ordered took a long time to arrive but it’s definitely worth the wait it’s beautiful and I love it. There’s a little mark on it which is a bit upsetting but I will be keeping it anyway. It’s a stunning product
6 de febrero de 2026
Respuesta de Neptune - Colchester
Good morning Sharon,
We're happy to hear that you find the light beautiful and worth the wait! We're sorry to hear about the mark, I'll ask the team to get in contact and we can arrange a replacement for you. Thank you for your feedback; we appreciate you bringing this to our attention.
Warmest regards
Charlene
Great service and products
I love Neptune . The store is great and the staff are fantastic. There’s nothing that’s too much trouble. The products are very good quality
3 de febrero de 2026
Respuesta de Neptune - Colchester
Good morning Claire.
We appreciate you sharing your wonderful experience! It's great to hear that you love our store and that our team provides fantastic service and quality products.
Hope to see you again soon.
Warmest Regards
Charlene
Store Leader
Neptune table.
Just taken delivery of our dining table. Beautiful craftsmanship, as you would expect from Neptune and the two delivery men were exceptional.
15 de enero de 2026
Respuesta de Neptune - Colchester
Good afternoon Clive,
We're happy to hear that you appreciate the beautiful craftsmanship of your new dining table. We're also glad the delivery was exceptional. Thank you for your feedback and we look forward to seeing you soon.
Warmest regards
Charlene
Store Leader
Beautiful quality and beautifully packed
I bought three green eucalyptus sprays to sit behind a mirror over Christmas and they were perfect. The foliage looks really natural, great colour, and excellent quality — just what I expect from Neptune.
They were also extremely well packaged and arrived in lovely condition. I’ve ordered from Neptune many times and the quality and attention to detail is always spot on.
Our shop of choice that’s reasonably close to where we live is Colchester — excellent staff —
Highly recommend.
6 de enero de 2026
Opinión espontánea
Respuesta de Neptune - Colchester
Good afternoon, Jules,
We're happy to hear that the eucalyptus sprays were perfect for your Christmas decor! We appreciate your kind words regarding the quality and packaging. It's great to know that our team provided excellent service and that you highly recommend us. Thank you for your continued support.
Warmest regards
Charlene
Store Leader
Prices are generally high and they took…
Prices are generally high and they took 100% payment up front, even though the product was not in stock and they could not give a delivery date.
Relied on me to keep phoning regard when delivery would be made.
23 de diciembre de 2025
Respuesta de Neptune - Colchester
Good afternoon Andrew,
We appreciate you taking the time to leave your feedback. We're sorry you had to call to inquire about your delivery. We'll review our communication procedures to improve our customer experience. We hope your enjoying your new table & chairs.
Have a lovely evening.
Warmest regards
Charlene
Store Leader
Great quality baubles in an on trend…
Great quality baubles in an on trend plum colour.
12 de diciembre de 2025
Respuesta de Neptune - Colchester
We're happy to hear that you love our collection of glass baubles this year. Thanks for your feedback! Look forward to see you again soon.
Warmest regards
Charlene
Store Leader
Fantastic service from Debbie at…
Fantastic service from Debbie at Neptune. Kind friendly amazing so helpful.
9 de diciembre de 2025
Respuesta de Neptune - Colchester
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your kind words with us! We will pass this onto Debbie. Look forward to see you again soon.
Warmest regards
Charlene
Excellent product very professional…
Excellent product very professional service quality item and very well packaged first class service would recommend this company to any one and the courier service was first class
20 de noviembre de 2025
Respuesta de Neptune - Colchester
Good morning Graham,
We appreciate you taking the time to leave us such a fantastic review! We're happy to hear that you had a positive experience with our product and service. Hope to see you again soon.
Warmest regards
Charlene
Store Leader
Very helpful and beautifully made.
13 de noviembre de 2025
Respuesta de Neptune - Colchester
Good afternoon David,
We appreciate your feedback and are so glad you find our product helpful and well-crafted! Enjoy the rest of your Sunday.
Warmest Regards
Charlene
Store Leader
Excellent customer service
11 de noviembre de 2025
Respuesta de Neptune - Colchester
Good afternoon Sandie,
Thank you for leaving your feedback.
Warmest regards
Charlene
Just fantastic quality goods every time
Just fantastic quality goods every time. Wonderfully helpful service from the Colchester staff as always. This time a coffee table and console table purchased. Delivered perfectly by the wonderful Kyle and Bailey. Just a perfect experience all round. Thanks so much and keep it up.
6 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Colchester
Good afternoon Andy,
We appreciate your fantastic feedback and 5-star rating! We're so happy to hear you consistently receive quality goods and helpful service from our team. It's great to know your recent purchase and delivery went perfectly. Thanks for your continued support!
Warmest regards
Charlene
Store Leader
Alfi and Josh did a great job with our…
Alfi and Josh did a great job with our delivery. They were efficient and polite and couldn’t have been more helpful.
2 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Colchester
Good afternoon Linda,
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that your delivery experience was efficient and helpful.
Warmest regards
Charlene
Store Leader
Alfi & Josh delivered and assembled my…
Alfi & Josh delivered and assembled my table perfectly.
6 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Colchester
Good afternoon Nina,
We're happy to hear that your table was delivered and assembled perfectly. Thank you for your positive feedback; we appreciate it and will pass onto the delivery team.
Warmest regards
Charlene
Store Leader
Outstanding service from Sarah
Visited store yesterday to try and source a particular item. We were warmly greeted by Sarah and Charlene who both made us very welcome.
Sarah worked some magic and managed to source our item…we were thrilled.
The level of customer service was exemplary and Sarah is a true credit to the Neptune organisation. Thank you so much Sarah.
We definitely be back!!
24 de octubre de 2025
Opinión espontánea
Respuesta de Neptune - Colchester
Good afternoon Neal,
We're happy to hear that you felt so welcome during your visit and that our team especially Sarah, could find the item you had your eye on. We appreciate your kind words and look forward to your return!
Warmest regards
Charlene
Store Leader
Great service by very helpful friendly…
Great service by very helpful friendly staff.
Lovely store well laid out and beautiful accessories
14 de octubre de 2025
Respuesta de Neptune - Colchester
Good afternoon Paula,
We appreciate tsking the time to feedback your kind words! We're so glad you found our staff helpful and friendly and that you enjoyed our store and accessories.
Warmest regards
Charlene
Store Leader
Fantastic
Fantastic, same gents again please! Delivery and assembly was fantastic again and again. Steve and Dave.
14 de octubre de 2025
Opinión espontánea
Respuesta de Neptune - Colchester
Good afternoon Suzanne,
We're happy to hear that the delivery and assembly were fantastic! We appreciate your kind words and are glad you enjoyed your experience. Thanks for your feedback!
Warmest regards
Charlene
The products are really high quality…
The products are really high quality and the staff are so friendly and so helpful, we’ve had some great advice too
30 de septiembre de 2025
Respuesta de Neptune - Colchester
Good afternoon
We appreciate you taking the time to share your positive experience. It's great to hear that you found our products high quality and our team helpful!
Warmest regards
Charlene
Store Leader
Amazing service …
Always receive outstanding customer service with Neptune Colchester. Debbie & Charlene are so welcoming and have dedicated so much time and attention to choose the right items to suit our home. They literally can’t do enough and have made our new house a home. The delivery guys Ant &
Lee delivered our bed promptly and efficiently, put it together and took time to explain how to look after it. I can’t think of any company that does that. So thank you. The only niggle is the delivery date as you don’t know which day it will be till the Friday before which is hard to manage time off work. Thank you so much.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Neptune - Colchester
We're happy to hear that you received outstanding customer service and that our team helped make your new house a home. Debbie loves working with you and creating the space within your home. We appreciate your feedback regarding the delivery date and will review our scheduling process. Thank you so much! Look forward to seeing you again soon.
Warmest regards
Charlene
Store Leader
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.