A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... Ver más
La empresa ha respondido
The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... Ver más
La empresa ha respondido
The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... Ver más
La empresa ha respondido
We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... Ver más
La empresa ha respondido
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
379 Kingsway, BN3 4QD, Hove, East Sussex, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) Exceptional customer service whether you buy a small or large item with no quibble for refunds. The staff go out of their way to help choose paints and find out info on other products. Customer service like this is rare… other companies take note!

Respuesta de Neptune - Hove
Laura, Neptune Hove's lovely kitchen designer, was super-helpful and super-patient while we chopped and changed our minds over a tricky design for a small kitchen. She couldn't have been nicer and, thanks to Toby's input as well, we think we have a great kitchen coming our way. Thank you everyone at Neptune Hove!

Respuesta de Neptune - Hove
One of the best experiences I’ve had in a store for a long time . Welcoming, amazing service which was consistent on our next visit . And of course the product and displays were super inspiring . My mum ( who is 88 ) had her first visit and was bowled over and is now a Neptune convert . Toby and all the staff were amazing .

Respuesta de Neptune - Hove
Ordered an e card for our daughter and son in law as wedding anniversary gift. Very delighted.

Respuesta de Neptune - Hove
I needed a small tin of paint ..a sample one. I was given as much courtesy and help as if I was having the whole kitchen redone. Thanks Hove.

Respuesta de Neptune - Hove
Very pleased with the service I received from Neptune.
I ordered some new lampshades and they even let me take one from the shop to see if it was suitable for my lamp.
The staff are helpful friendly and very professional.
Will definitely be back

Respuesta de Neptune - Hove
Excellent service, friendly and efficient delivery, excellent product.

Respuesta de Neptune - Hove
excited to find this furniture store in a place where not typical high street. Parking is available literally in front of the stores. Modern designed furniture and quality nice little things as well. Really love it and worth visiting.

Respuesta de Neptune - Hove

Respuesta de Neptune - Hove
We had an absolutely excellent experience purchasing garden furniture through Neptune, Hove. Julia and all the staff team were extremely helpful and knowledgeable, answered all our queries. Julia also advised us on the colour of chair cushions.
We were delighted with our furniture. It is extremely stylish and comfortable. I researched a wide range of garden furniture on the internet and Neptune furniture far surpasses everything else I looked at. There was a small problem with the table and Heidi at Neptune Hove arranged for it to be replaced immediately.
We will return to Neptune again for further furniture purchases- the showroom gives you so many ideas about colour schemes and design. Their furniture and textiles are quite lovely.

Respuesta de Neptune - Hove

Respuesta de Neptune - Hove
The Henley media cabinet has completed our lounge refurbishment and definitely has not disappointed. Beautiful craftsmanship and the staff at Neptune were so helpful every step of the way

Respuesta de Neptune - Hove
I have purchased several pieces from Neptune , all to an excellent standard.
Excellent customer service and friendly helpful staff ,

Respuesta de Neptune - Hove
Amazing service and lovely people.Bravo Neptune Hove, could not be happier with our fabulous new kitchen table . Thank you

Respuesta de Neptune - Hove
Bought an oak dining table from the Hove store, the first one had a black mark (similar to a old water stain), so told the store I didn’t want that one, store said they’d send another but it’d be a week or so, second table had the same problem. So some three tables later and many weeks after purchasing, I still don’t have the table I want.
Shame because the table in the store looks great but clearly no one checks the products before they are sent out.

Respuesta de Neptune - Hove
They are always very helpful and nothing is to much trouble.

Respuesta de Neptune - Hove
Brilliant helpful customer service!
Nothing is too much trouble.

Respuesta de Neptune - Hove
Great service from start to finish.
Would definitely buy from Neptune again. Very good quality product, outstanding customer care

Respuesta de Neptune - Hove
Brilliant service and beautifully presented gift voucher

Respuesta de Neptune - Hove
Lovley store I love Neptune,staff very friendly and helpful

Respuesta de Neptune - Hove
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.