Neptune make great quality furniture and they employ top quality people. Once again we were helped by Debbie at their Wimbledon store and, once again, she was incredibly helpful. It’s such a pleasure... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designin... Ver más
La empresa ha respondido
What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what... Ver más
La empresa ha respondido
Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose, Delivery was effecient,the team arrived within the times they said,respected our newly de... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Wimbledon
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
168-178 The Broadway, SW19 1RX, Wimbledon, Surrey, Reino Unido
- 020 3362 8240
4,8
Excelente
116 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Brilliant service from beginning to…
Brilliant service from beginning to end. Very pleasant to deal with, from shop manager right down to the delivery men.
22 de julio de 2025
Respuesta de Neptune - Wimbledon
Thank you very much for your lovely feedback. It means a great deal to us that you had a positive experience, and we look forward to hosting you in store again,
Wimbledon team.
Great service
Purchasing our bed from Neptune was a pleasure.
The delivery was seamless, though I did have to chase for a date!
Nevertheless, the delivery men were polite and helpful and assembled the bed and removed the packaging efficiently.
15 de julio de 2025
Respuesta de Neptune - Wimbledon
Thank you Nigel, for your positive feedback. It means a great deal to us that you had a good experience. We hope you love your purchase, and look forward to seeing you again in store. - Wimbledon team.
The delivery drivers faced difficulties…
The delivery drivers faced difficulties because of small Cornish lanes & streets. They assembled the furniture upstairs in my house and were so helpful.
11 de junio de 2025
Respuesta de Neptune - Wimbledon
Hi Nancy, thank you very much for taking the time to leave positive feedback. This means a great deal to us. We're delighted that you had a positive experience with Neptune, and hope to see you again.
People make a place
The first thing you notice when you enter the store in Wimbledon is how welcoming and supportive all the members of staff are, with a wealth of knowledge only too willing to share with you. People always make the place.Thanks for all your guidance and patience.
10 de junio de 2025
Respuesta de Neptune - Wimbledon
Thank you Michael, for your thoughtful review. This means a lot, and we're delighted we've made this the case for you. We look forward to seeing you again in store soon.
A truly beautiful shop with amazing…
A truly beautiful shop with amazing staff especially Gianni - go visit if you want a fabulous shopping experience with great products and it smells incredible!
30 de abril de 2025
Opinión espontánea
Respuesta de Neptune - Wimbledon
Thank you very much for your lovely feedback! We're delighted that you had such a positive experience. We look forward to seeing you again in store soon. Wimbledon team
All worked well……Very good service from…
All worked well……Very good service from Neptune and very happy with my new garden chairs
11 de abril de 2025
Respuesta de Neptune - Wimbledon
Hi Caroline, thank you very much for your feedback, this is hugely appreciated. We're delighted that you had a positive experience, and look forward to hosting you again in store soon. Enjoy the chairs! - Wimbledon team.
Respuesta de Neptune - Wimbledon
Thank you Patricia, for your positive feedback. We're delighted that you had a positive experience, and we look forward to hosting you in store again soon. - Wimbledon team
Highly Recommend
Top tier process from start to finish. Bryan and team sorted a flawless delivery. Highly recommend.
14 de marzo de 2025
Opinión espontánea
Respuesta de Neptune - Wimbledon
Thank you Philip, for your positive feedback. We're delighted that you had a positive experience, and we look forward to hosting you in store again soon. - Wimbledon team
Reassuringly top notch
Professional and speedy, helpful and discreet - two great delivery drivers.
13 de marzo de 2025
Respuesta de Neptune - Wimbledon
Thank you Aoife, for your positive feedback. We're delighted that you had a positive experience, and we look forward to hosting you in store again soon. - Wimbledon team
Respuesta de Neptune - Wimbledon
Thank you Lucy and David, for your positive feedback. We're delighted that you had a positive experience, and we look forward to hosting you in store again soon. - Wimbledon team
Jason and Chris from the Delivery Team…
Jason and Chris from the Delivery Team are the perfect pair to deliver your Neptune products. People underestimate a delivery team but they are the core people to delivering expensive furniture.
Honestly could not of met two nicer guys who had a tough task getting my sofa.
Warm, friendly, approachable and just lovely gentlemen.
I will request them every time I get a delivery from Neptune as a regular customer :)
Thank you Jason and Chris!
And thank you to Gianni as per usual from Wimbledon who makes my life easier when purchasing from Neptune!
13 de febrero de 2025
Opinión espontánea
Respuesta de Neptune - Wimbledon
Thank you Daisy, for your positive feedback. We're delighted that you have positive experiences with us. I have fed back your lovely comments to all those you mentioned. We look forward to hosting you in store again soon. - Wimbledon team
Great customer service
First time ordering from Neptune. I saw the Lewes jug and honey jar. Very reasonable price as they were in the sale. Looks beautiful and the quality is very good. I had emailed the shop to see if the items were in stock and they responded very promptly. Very good customer service.
28 de enero de 2025
Opinión espontánea
Respuesta de Neptune - Wimbledon
Thank you Anne, for your positive feedback. We're delighted that you had a positive experience, and we look forward to hosting you in store again soon. - Wimbledon team
Superb quality products and excellent…
Superb quality products and excellent service.
23 de diciembre de 2024
Respuesta de Neptune - Wimbledon
Thank you James, for your positive feedback. We're delighted that you had a positive experience, and we look forward to hosting you in store again soon. - Wimbledon team
Great care and respect
Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose,
Delivery was effecient,the team arrived within the times they said,respected our newly decorated room and carpet,taking shoes off. They set the furniture up and took all packaging away.
5 de diciembre de 2024
Respuesta de Neptune - Wimbledon
Thank you Erica, for your positive feedback. We're delighted that you had such a positive experience, and we look forward to hosting you again. - Wimbledon team.
Just one sofa was suitable to fit…
Just one sofa was suitable to fit through the front door as the legs can be removed. Why doesn’t Neptune do more like that? Fortunately it is just right. The service from the staff in the Wimbledon store was excellent.
3 de octubre de 2024
Respuesta de Neptune - Wimbledon
Hi Ann! Thank you for your feedback. I’m delighted to read the store service was excellent and the sofa is just right. I completely understand your comment over removable legs. If there’s anything we can do to increase this from 3 stars given your feedback around our stores service, do let us know. We look forward to seeing you again soon. Warmest regards, Scott
Offered a delivery of my paint
Offered a delivery of my paint, quickly came effortlessly! Paint is sooooo lovely, even my painter is impressed by the quality.
19 de julio de 2024
Respuesta de Neptune - Wimbledon
Hi Samantha,
Thank you very much for your positive feedback. This means a lot to us. We're delighted that you're happy with your paint (quality and colour). You'll have to pop by to show us some pics once it's finished!
Simon
Exceptional service
Simon could not have been more kind and helpful and his exceptional customer service was a credit to Neptune.
14 de julio de 2024
Opinión espontánea
Respuesta de Neptune - Wimbledon
Dear Emma, thank you very much for your positive feedback. It is greatly appreciated. We're delighted that you had a positive experience with us, and we look forward to hosting you again in store soon.
Really efficient and helpful delivery…
Really efficient and helpful delivery staff who put the furniture together and moved it into position.
28 de junio de 2024
Respuesta de Neptune - Wimbledon
Dear Isabelle, thank you very much for your positive feedback. It is greatly appreciated. We're delighted that you had a positive experience with us, and we look forward to hosting you again in store soon.
Respuesta de Neptune - Wimbledon
Thank you very much for your positive feedback. It is greatly appreciated. We're delighted that you had a positive experience with us, and we look forward to hosting you again in store soon.
Sales Assistant of the Month!
The sales assistant in the Wimbledon branch was so helpful! Unfortunately, three of the items I wanted were out of stock. Despite the disappointment the charming lady went above and beyond to try and source the products.
3 de junio de 2024
Respuesta de Neptune - Wimbledon
Dear Kerry, thank you very much for your positive feedback. It is greatly appreciated. We're delighted that you had a positive experience with us, and we look forward to hosting you again in store soon.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.