Neptune - Wimbledon Opiniones 

116
TrustScore: 5 sobre 5

4,8

168-178 The Broadway, SW19 1RX Wimbledon, Surrey, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Neptune make great quality furniture and they employ top quality people. Once again we were helped by Debbie at their Wimbledon store and, once again, she was incredibly helpful. It’s such a pleasure... Ver más

Valorada con 5 estrellas sobre 5

Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose, Delivery was effecient,the team arrived within the times they said,respected our newly de... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de mobiliario para jardín
  4. Diseñador de interiores
  5. Tienda de suministros de cocina
  6. Tienda de mobiliario para salones

Sobre Neptune - Wimbledon

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • 168-178 The Broadway, SW19 1RX, Wimbledon, Surrey, Reino Unido

  • 020 3362 8240

4,8

Excelente

TrustScore: 5 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(116)

2169 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Efficient and kind service

I spotted a framed print in the Wimbledon shop just ten minutes before closing time. The staff were so kind and efficient. Because it was to be delivered to my home address, they said it might be up to a week to deliver. But it actually arrived - beautifully packaged two days later. Very pleased.

7 de septiembre de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Clare, thank you for taking the time to leave us a review. We are extremely delighted to hear you had a great experience and look forward to seeing you again. Jen

Valorada con 5 estrellas sobre 5

Great service supporting a great Range…

Great service supporting a great Range of items. In our case the 3ft 6" Side board. Also the 4 new Dining Chairs. Would not hesitate to recommend to Friends and Family.

10 de agosto de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Peter, thank you ever so much for your positive feedback. This means a lot to us here. I'm delighted that you have had such positive experiences with our products, and also in our showroom. We look forward to hosting you again soon. Simon

Valorada con 5 estrellas sobre 5

Popped in to the Wimbledon store last…

Popped in to the Wimbledon store last week, and was greeted by the most beautiful smile, Gianni was extremely knowledgeable and had such I great eye for detail and amazing suggestions. Will most definitely be returning to places a large order soon!

10 de agosto de 2022
Opinión espontánea
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi James, thank you so much for your positive feedback, and for choosing Neptune Wimbledon. We're delighted that you had such a positive experience with us, and we look forward to seeing you here again soon. Simon

Valorada con 5 estrellas sobre 5

Wimbledon store

The Wimbledon store was very helpful with a good selection of good quality furniture and accessories.
The staff, were very knowledgeable, Gianni in particular was very helpful and made the task of selecting new furniture very easy.
Can always recommend Neptune and their products.

10 de agosto de 2022
Opinión espontánea
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Dennis, thank you ever so much for your feedback, and for choosing Neptune. We're delighted that you are so happy with both the product, and your experiences in store. We look forward to hosting you again soon. Simon

Valorada con 5 estrellas sobre 5

Beautiful store and staff was super…

Beautiful store and staff was super helpful. Would definitely return and recommend to a friend.

8 de agosto de 2022
Opinión espontánea
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Jeremy, thank you so much for your positive feedback. We're delighted you had such a positive experience, and look forward to welcoming you back into the showroom. Simon

Valorada con 5 estrellas sobre 5

Wimbledon

Wimbledon - great store. So so helpful staff. Thanks Jen for making my experience feel so personal - luv you guys

4 de agosto de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Helena, thank you so much for your lovely feedback, it means a lot. We're delighted that you have had such positive experiences. We look forward to seeing you again and continuing that!
Best, Simon

Valorada con 1 estrellas sobre 5

Not particularly helpful

Not particularly helpful. Delivery wasn’t scheduled and sent by a courier. Delivery date just given and couldn’t access their app to change date as I wasn’t going to be in.

23 de julio de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Dear Sally, I'm extremely sorry to hear you experienced issues with your delivery by our courier service. Please do get in contact if you would like to discuss it further on 020 3362 8240. Thank you, Jen.

Valorada con 5 estrellas sobre 5

Gianni and the staff at Neptune were…

Gianni and the staff at Neptune were incredible helpful. We purchased a dining table and chairs that we are very pleased with. The store is very lovely and welcoming and we will definitely be going back for future purchases.

20 de julio de 2022
Opinión espontánea
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Respuesta de Neptune - Wimbledon

Thank you Deana for such a wonderful review and for appreciating our wonderful Gianni as much as we do! We look forward to seeing you very soon. Jen

Valorada con 5 estrellas sobre 5

Simply excellent

From the first conversations in the Wimbledon store to the care taken by the delivery team the service was first class. Excellent advice and product knowledge and no heavy sell. Would certainly buy from there again.

13 de julio de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Thank you Elizabeth for your kind review. We're delighted to hear that you are happy and look forward to seeing you again very soon. Jen

Valorada con 5 estrellas sobre 5

Exceeding expectations

We've been consistently impressed by the service provided by all members of staff at the Wimbledon store but Mavis and the store manager were particularly helpful and welcoming on this occasion. Neptune have a reputation of excellence when it comes to the products available, however the service provided by the staff is equally impressive and a main reason we continue to go back and visit the store. They're all very knowledgable and friendly and it makes the experience that much better!

3 de julio de 2022
Opinión espontánea
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Respuesta de Neptune - Wimbledon

Dear Jamie,
Thank you so much for your positive feedback, and for returning to us. We're delighted that you have had such positive experiences here with us, and we will endeavour to continue that trend! We look forward to welcoming you all back to the store again in the future.
Warm regards, Simon

Valorada con 5 estrellas sobre 5

good delivery service & helpful shop…

good delivery service & helpful shop assistant, gave me advice on what might work and look good in my sitting room, couldn't have done it without the help, thank you.

26 de junio de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Dear Mrs. McDonald, Thank you so much for your kind feedback. We're delighted that we could help you, and that you had such a positive experience. We look forward to welcoming you back into store again.
Warm regards, Simon

Valorada con 5 estrellas sobre 5

Great experience and customer service

I have recently been in the Wimbledon store and found the staff there incredibly helpful and knowledgeable. Shopping for a new home is fun but can also be a very daunting experience when you don't know what to look for; they have helped me immensely and answered all my questions and doubts with a smile on their face. Great experience, cannot recommend them enough! Thank you!

23 de mayo de 2022
Opinión espontánea
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Mendy,
Thank you very much indeed for your lovely feedback. We're delighted that you had such a positive experience, and we look forward to seeing you again soon! Simon

Valorada con 5 estrellas sobre 5

Discovering a 'fruity' colour

We found the showrooms inspiring and a particular wall colour remained in our memories in the days after our visit. Having contacted the Wimbledon showroom, we were pleased to find out what the colour was AND that we could purchase paint online - which we subsequently did.

An enjoyable experience and great paint ('quince' was the name of the colour, by the way).

21 de abril de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi David, Thank you for your lovely review. Our expert paint partner drew on the fruit’s varied colours to create this uplifting shade, I'm pleased to hear you have decided to incorporate this colour into your home. We look foward to seeing you in store soon. Jen

Valorada con 5 estrellas sobre 5

Beautiful furniture

Beautiful furniture. Very pleased with it. Fits beautifully in the space

16 de abril de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Thank you for your review Nora. We are delighted you are pleased with your Chichester Dresser. Look forward to seeing you in store again soon. Jen

Valorada con 5 estrellas sobre 5

Everything is beautiful in that shop.

Everything is beautiful in that shop.
Excellent service.
I ordered several things and all were sent on time in good order.
Expensive but excellent quality.

6 de abril de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Thank you Simone for your wonderful review. We look forward to seeing you again in store soon. Jen

Valorada con 5 estrellas sobre 5

We ordered two armchairs

We ordered two armchairs. We looked at them at the Wimbledon store and had some helpful advice before ordering them on line. They are good solid chairs and very well upholstered. When we ordered the chairs in December we were told that delivery was likely in April and so we were pleased when they arrived in March. Altogether, a positive experience.

6 de abril de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hello Michael, thank you for taking the time to leave us such a positive review. We are pleased to hear you are happy the advice given by our team in store and you are delighted with the quality of your chairs. We hope to see you again soon! Jen

Valorada con 5 estrellas sobre 5

Good service

Great to be able to buy furniture that I didn’t have to wait months for. Very quick delivery too. Good quality product.

5 de marzo de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Thank you, for leaving us a review. Glad to hear you had a great experience and your furniture arrived quickly. We hope to see you in store soon. Jen

Valorada con 5 estrellas sobre 5

Welcoming

I recently purchased a floor lamp.
From stepping through the door of Neptune to leaving with my purchase the whole experience was exceptional.
The staff are very helpful, courteous and offered great guidance. The ambience in store is very welcoming.
Absolutely delighted with the lamp.

23 de febrero de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Thank you Bennet for your review. We hope you enjoy your floor lamp for many years to come and look forward to seeing you again soon. Jen

Valorada con 4 estrellas sobre 5

Helpful staff and efficient service &…

Helpful staff and efficient service & delivery

22 de enero de 2022
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Hi Natasha, Thank you for your lovely review. Do let us know if we can do anything to improve to deliver a 5-star review for you during your next visit. Jen

Valorada con 5 estrellas sobre 5

Fantastic package wrapped safely…

Fantastic package wrapped safely perfect condition items are all good

8 de diciembre de 2021
Logotipo de Neptune - Wimbledon

Respuesta de Neptune - Wimbledon

Thank you Julie for taking the time to leave a review. We look forward to seeing you in store soon. Jen

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