I was able to visit a store, see and sit in the armchair I’d seen online. Delivery was very quick after I’d ordered. My purchase is exactly what I wanted. Delivery at £70 was a lot I thought but did... Ver más
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Consulta las opiniones de los clientes
I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... Ver más
La empresa ha respondido
The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... Ver más
La empresa ha respondido
We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Winchester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
Alresford Road, SO21 1HL, Winchester, Hampshire, Reino Unido
- 01962 850 556
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We were contacted very promptly to…
We were contacted very promptly to arrange delivery after going into our local store to purchase an armchair. Sean and Lea who delivered the chair took away all the packaging and screwed the legs into the chair. They called in advance to make sure there was someone home so that was really helpful to not have to wait for hours for a delivery

Respuesta de Neptune - Winchester
Great finishing touch to my bedroom
Love the table lamps. I have them as bedside lamps and they give a lovely glow when on. Shade is very pretty. I would have liked light bulb with lamp

Respuesta de Neptune - Winchester
Excellent delivery team
Excellent delivery team who took care to assemble it at the exact site we had chosen

Respuesta de Neptune - Winchester
Terrific service
I have been buying products from Neptune for years, the quality cannot be faulted and my most recent purchase made in person at the Winchester branch. The staff were friendly, I felt unhurried and without pressure.
They helped me find exactly what I wanted and could not have done more. Highly recommended

Respuesta de Neptune - Winchester
Padded bar stools
I bought two padded bar stools. Excellent quality, but a long time from order (early May) to receipt of goods (mid Aug). I was made aware of this, however it is still along time to wait and I had paid in full.
Delivery updates were good once products had been made. However, they came delivered with no protective wrapping of any type and the delivery driver's sweaty hand prints (very hot day) were noticeable on the light fabric.
Overall good service

Respuesta de Neptune - Winchester
Lovely to buy some beautiful things
Lovely to buy some beautiful things, with help of lovely staff, unfortunately one of the items was broken when I got it home, the glass was cracked and a chunk of glass fell out when unwrapped. Rang the store and it will be changed, just slightly disappointed I have to go into the store and they could not send a new one if I sent a photograph of receipt and damaged item, as it is an hours trip.

Respuesta de Neptune - Winchester
Courteous and efficient
André and Peter delivered a table and bench. Very courteous and considerate. Quick assembly and helpful recommendations on looking after the furniture.

Respuesta de Neptune - Winchester
Staff are a pleasure to deal with and…
Staff are a pleasure to deal with and delivery was as promised.

Respuesta de Neptune - Winchester
Lovely browsing around showroom
Lovely browsing around showroom , offered assistance, very happy with my purchases, all wrapped lovely so made the journey home safely . Can't wait to return.

Respuesta de Neptune - Winchester
Excellent
Excellent. Steve and Joey could not have been more efficient.

Respuesta de Neptune - Winchester
Purchased
Purchased, & are delight with the large foot stool, covered in our chosen fabric.
The only downside was, we had to wait 3 months before delivery.

Respuesta de Neptune - Winchester
Winchester store always makes my…
Winchester store always makes my experience a good visit the staff are always helpful and friendly the store is always well stocked and ordering is straightforward happy customer

Respuesta de Neptune - Winchester

Respuesta de Neptune - Winchester
Placed an order in-store over 2 weeks…
Placed an order in-store over 2 weeks ago and still not had any communication

Respuesta de Neptune - Winchester
Helpful advice on cushions and dresser…
Helpful advice on cushions and dresser light replacement.
Efficient and on time delivery, very well packaged.

Respuesta de Neptune - Winchester
Great service and advice in store
Great service and advice in store, nothing was too much trouble

Respuesta de Neptune - Winchester
Great team work to deliver a Rolls Royce service!
The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real pleasure.
The delivery and fitting team were absolutely outstanding. Helpful, polite and willing to go that bit further than just putting the piece (roughly) where it needed to be.
We could not be more delighted and are hoping for a commission on sales from people who have admired our dresser and want one of their own.

Respuesta de Neptune - Winchester
Responded to request for delivery…
Responded to request for delivery request.
Kept in touch about delivery time.
Nice delivery man
Excellent service once again
Excellent service once again. Footstool arrived within a few days of ordering. Staff at Winchester extremely pleasent, efficient and helpful.
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