The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Ver más
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The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Ver más
La empresa ha respondido
Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Ver más
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Ver más
La empresa ha respondido
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Ver más
La empresa ha respondido
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Malton Road, YO32 9TW, York, North Yorkshire, Reino Unido
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The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjust the door catches.
It was delivered by Lee and Craig.

Respuesta de Neptune - York
Amazing staff at the York store. Big shoutout to Charlotte.
Beautiful product and fantastic delivery team.
Great delivery by Alfi and Josh .
Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service and top quality products .
I contacted the York store where we had originally purchased some lovely pieces of furniture. We’d had problems with two items and Nicola was so helpful and efficient at resolving the issues. The items were both replaced with no hesitation and I felt like a valued customer instead of feeling disappointed and frustrated which I feel is so often the case these days - excellent customer service is such a rare thing sadly but thank you so much Nicola and Neptune for offering excellent customer service. It’s so refreshing and lovely to see!
Very fast and efficient delivery from Lee and Craig. All rubbish removed and I love my new table and bench!

Respuesta de Neptune - York
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too much trouble. Everything was clearly explained, assembled with care and then taken inside and placed exactly where it needed to be. Their level of service was exceptional; they are a credit to the company. Well done!!

Respuesta de Neptune - York
I went to York Neptune this morning (Tuesday 16th June) we had a warm welcome from Suzanne who then went above and beyond to help us with queries on a piece of furniture we were interested in. We also had help from Suzanne’s colleague whose name I didn’t get but she had a blue striped blouse.
They were both charming & also advised on the best way to get to York.
Thank you Neptune, outstanding service!
Sue Peadon

Respuesta de Neptune - York
Thank you Shane and Joe, unpacked everything carefully and took a huge amount of packaging away. On time, with 30mins arrival call, A perfect delivery thanks both.

Respuesta de Neptune - York
Excellent delivery service from Shane and Joe. Furniture arrived on time, without any damage and looks fabulous which is what we have come to expect from Neptune.

Respuesta de Neptune - York
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier.
Received excellent service when ordering through the York store and Alfi & Josh were an absolute delight upon delivery.
They were ahead of time, courteous, expert and helpful. Everything was unpacked and placed exactly where I wanted and all packaging removed with a smile. Couldn’t have asked for more, thank you :)

Respuesta de Neptune - York
Staff were very friendly and helpful. The store had in stock items we were looking at. Happy 30 years Neptune.

Respuesta de Neptune - York
The most beautiful shop with exceptionally helpful staff.
Nicola spent time helping me to choose our new floor, she took the time to answer all my questions and gave helpful advice.

Respuesta de Neptune - York
Love Neptune! A very enjoyable shopping experience. Very pleasant staff too xx

Respuesta de Neptune - York
The staff were welcoming and extremely helpful. I purchased two kitchen pendants lights and the young lady who served me gave a five star service. Would highly recommend.

Respuesta de Neptune - York
Mihai and Ninel did a fantastic job as always, polite friendly and efficient, nothing too much trouble. Best delivery crew by a mile!

Respuesta de Neptune - York
Conversations with shop assistants were helpful, communication when ordering was efficient. The delivery of our sofa was excellent. Mihai and Ninel went above and beyond to make sure the sofa made it into our living room.

Respuesta de Neptune - York
Friendly, efficient service of a high standard from Andre and Nev.

Respuesta de Neptune - York
Ant & Lea were very professional, helpful and kind. Not your average delivery drivers, went above and beyond to make sure everything was ok.

Respuesta de Neptune - York
Staff very welcoming on arrival. Beautiful room displays. Charlotte was very helpful helping to find stock and furniture I liked.

Respuesta de Neptune - York
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