Neptune - York Opiniones 

372
TrustScore: 5 sobre 5

4,8

Malton Road, YO32 9TW York, North Yorkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Ver más

Valorada con 5 estrellas sobre 5

Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de mobiliario para jardín
  4. Diseñador de interiores
  5. Tienda de suministros de cocina
  6. Tienda de mobiliario para salones

Sobre Neptune - York

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Malton Road, YO32 9TW, York, North Yorkshire, Reino Unido

  • 01904 231870

4,8

Excelente

TrustScore: 5 sobre 5

372 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(372)

2159 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

neptune unit delivery.

The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjust the door catches.

It was delivered by Lee and Craig.

3 de agosto de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Dear Peter, it's wonderful to hear that your furniture delivery was so efficient and informative. We're delighted that Lee and Craig installed the unit, explained the warranty, and showed you how to adjust the door catches. Thank you for sharing your positive experience.

All my best,
Amy at Neptune Support Office

Valorada con 5 estrellas sobre 5

Great delivery by Alfi and Josh .

Great delivery by Alfi and Josh .
Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service and top quality products .

21 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Class Customer Service

I contacted the York store where we had originally purchased some lovely pieces of furniture. We’d had problems with two items and Nicola was so helpful and efficient at resolving the issues. The items were both replaced with no hesitation and I felt like a valued customer instead of feeling disappointed and frustrated which I feel is so often the case these days - excellent customer service is such a rare thing sadly but thank you so much Nicola and Neptune for offering excellent customer service. It’s so refreshing and lovely to see!

15 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very fast and efficient delivery from…

Very fast and efficient delivery from Lee and Craig. All rubbish removed and I love my new table and bench!

16 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Dear Rachel, thank you for your kind feedback! We're so pleased to hear that your delivery was fast and efficient, and that you are enjoying your new furniture. We'll be sure to pass your lovely comments on to Lee & Craig's managers.

All my best,
Amy at Neptune Support Office

Valorada con 5 estrellas sobre 5

Exceptional Delivery from Shane and Joe

Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too much trouble. Everything was clearly explained, assembled with care and then taken inside and placed exactly where it needed to be. Their level of service was exceptional; they are a credit to the company. Well done!!

17 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Benjamin
Thank you for your wonderful review. We are delighted to hear our delivery team provided such professional, courteous, and exceptional service. We appreciate your kind words.
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

I went to York Neptune this morning…

I went to York Neptune this morning (Tuesday 16th June) we had a warm welcome from Suzanne who then went above and beyond to help us with queries on a piece of furniture we were interested in. We also had help from Suzanne’s colleague whose name I didn’t get but she had a blue striped blouse.
They were both charming & also advised on the best way to get to York.
Thank you Neptune, outstanding service!
Sue Peadon

16 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Mrs Peadon
We are so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided outstanding service and helpful advice. Thank you for your kind words.
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Thank you Shane and Joe of Neptune

Thank you Shane and Joe, unpacked everything carefully and took a huge amount of packaging away. On time, with 30mins arrival call, A perfect delivery thanks both.

16 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Mr Aldridge
We are so pleased to hear about your perfect delivery experience! We appreciate you sharing your positive feedback regarding our careful service and timely communication.
Kindest regards
Audra,Caroline and Team York

Valorada con 5 estrellas sobre 5

Excellent delivery service from Shane…

Excellent delivery service from Shane and Joe. Furniture arrived on time, without any damage and looks fabulous which is what we have come to expect from Neptune.

16 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Graham
Thank you for your wonderful feedback! We are so pleased to hear our delivery team provided excellent service and that your furniture arrived perfectly.
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Everything perfect!

Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier.
Received excellent service when ordering through the York store and Alfi & Josh were an absolute delight upon delivery.
They were ahead of time, courteous, expert and helpful. Everything was unpacked and placed exactly where I wanted and all packaging removed with a smile. Couldn’t have asked for more, thank you :)

8 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Indra
We're so happy to hear you're delighted with your new furniture! It's wonderful that our team provided such excellent service, making your delivery experience perfect. Thank you for sharing your positive feedback.
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Staff were very friendly and helpful

Staff were very friendly and helpful. The store had in stock items we were looking at. Happy 30 years Neptune.

6 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Calsi
We're so glad you had a great experience with our friendly staff and found what you needed. Thank you for celebrating with us!
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

The most beautiful shop with…

The most beautiful shop with exceptionally helpful staff.
Nicola spent time helping me to choose our new floor, she took the time to answer all my questions and gave helpful advice.

8 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Charlotte
We are so glad you had such a wonderful experience with us! We truly appreciate your kind words about our helpful staff and beautiful shop. Thank you for your positive feedback.
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Love Neptune

Love Neptune! A very enjoyable shopping experience. Very pleasant staff too xx

6 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Charlotte
We are so happy you enjoyed your shopping experience with us! We appreciate your kind words.
Kindest regards
Audra ,Caroline and Team York

Valorada con 5 estrellas sobre 5

The staff were welcoming and extremely…

The staff were welcoming and extremely helpful. I purchased two kitchen pendants lights and the young lady who served me gave a five star service. Would highly recommend.

5 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Christine
We are so happy to hear our staff provided you with five-star service. We appreciate your kind words and recommendation.
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Mihai and Ninel did a fantastic job as…

Mihai and Ninel did a fantastic job as always, polite friendly and efficient, nothing too much trouble. Best delivery crew by a mile!

1 de junio de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Irina
We are so pleased to hear about your excellent experience with our delivery team. Thank you for your kind words!
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Conversations with shop assistants were…

Conversations with shop assistants were helpful, communication when ordering was efficient. The delivery of our sofa was excellent. Mihai and Ninel went above and beyond to make sure the sofa made it into our living room.

20 de mayo de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Anna
We are so pleased to hear about your positive experience with our team and the delivery of your sofa. Thank you for sharing!
Kindest regards
Audra ,Caroline and Team York

Valorada con 5 estrellas sobre 5

Very good

Friendly, efficient service of a high standard from Andre and Nev.

18 de mayo de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good afternoon DL
We're so pleased to hear you received such friendly, efficient service. Thank you for your kind words.
Kindest regards
Audra, Caroline and team York

Valorada con 5 estrellas sobre 5

Ant & Lea were very professional

Ant & Lea were very professional, helpful and kind. Not your average delivery drivers, went above and beyond to make sure everything was ok.

13 de mayo de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good afternoon Jayne
We are so glad to hear our delivery team provided such exceptional service. Thank you for sharing your wonderful feedback!
Kindest regards
Audra, Caroline and Team York

Valorada con 5 estrellas sobre 5

Beautiful store

Staff very welcoming on arrival. Beautiful room displays. Charlotte was very helpful helping to find stock and furniture I liked.

10 de mayo de 2026
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good afternoon Jayne
We are so glad you enjoyed your visit! It's wonderful to hear our team was welcoming and helpful, and you appreciated our displays.
Kindest regards
Audra, Caroline and Team York

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