Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Only echoing what everyone else says here about the NHS app. Mines is more to do with there dreadful IT/ customer services. For no apparent reason the NHS app decided that I was outside the catchment... Ver más

Valorada con 1 estrellas sobre 5

This app is putting lives at risk, it is absolutely terrible. We've ordered a repeat prescription for life saving medication and turned up at the chemist to pick it up. We were told that no request fo... Ver más

Valorada con 1 estrellas sobre 5

App only good for ordering repeat prescriptions. They connacted me through the app to book a flu jab appointment. Selected time slot and surgery.Said appointment booked. Went on app to remind me whe... Ver más

Valorada con 1 estrellas sobre 5

Absolutely useless everytime tried to login didn't want to know even put in my password e.g 😡 some people have problems. Absolutely nothing to do with any staff at doctors or hospital staff thank you... Ver más

Información sobre la empresa


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

253 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,2

Todas las opiniones

(253)

159 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Absolutely useless cannot access any of…

Absolutely useless cannot access any of the information the claim, keeps looping my around to my doctors surgery which is abysmal as well, how are they going to get digital going when they cant even organise a simple website

26 de octubre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

To set up and use was very difficult

To set up and use was very difficult. I am now able to use but it holds very little of my detail following a recent transfer from one GP surgery to another all my past records are not there anymore. Also, I tried to link someone else’s record I care for (home page says contact your GP surgery to request access) they ‘don’t know’ ..they advise they have nothing to do with the NHSapp. I tried to open a separate app for the person I care for but it won’t let me do that either as I am using same contact number and iPad.

22 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Only wish I could give minus stars

Only wish I could give minus stars.

This app is great IF you are young and used to apps.

If you are an 80 yr old with dementia who regularly forgets passwords it is the opposite of user friendly,

I have spent the past two weeks liaising with the help desk trying to get my Dad access once again to his app,

Finally they sent him a link to reset his password with the result we chose a password, reset it and now the app will not accept it.

Hopeless.

Thank goodness I work in my Dad’s surgery and can put things through for him.

I’m ready to hit a brick wall with this app though. If I with a degree can’t make head nor tail of the difficulties elderly people might face with it what hope have they got.

Awful just awful.

20 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

NHS is useless

This is the message from the NHS
you have not chosen your clinic please login and choose as you have been referred by Dr Etc

So login check my referral page and it says you have not chosen your clinic
So next page you only have one option the clinics name. Okay I’ll choose that one then… but there is no option to choose the only clinic I can have.

Then call the surgery to see if they can help and I’m number one in the queue for 45 minutes and no one answers
Useless app and a waste of a morning

20 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shame you can't give no stars

Shame you can't give no stars. An app that is about as useful as a chocolate teapot. It is total garbage and just like large swathes of the NHS is a total busted flush. Doesn't work. You go through endless reams of security and still can't access what information need to or book the appointment you need. Mind you if you actually do get an appointment the chances of getting any meaningful help are so small it's not worth trying.

15 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Its almost like the NHS does not want…

Its almost like the NHS does not want you to access your own information. All i wanted to do was check my next appointment for my blood test result and i get asked to do annoying things like provide photo ID etc when signing up to the NHS app, which was kinda shocking.I know this is all for patient security but is still flaming frustrating, especially if you do not have a lot of free time.
They will be asking for finger print and retina verification as the next step for security lol.

6 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

embarrassingly bad

embarrassingly bad , no wonder NHS is failing with rubbish like this ..... Liebor wants us all to go digital not a hope with SH1T like this .... Gave up after 6 times of the stupid verify by pictures crap

1 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worra load a shite

I really wish it would allow me to leave no stars
Every week for months now I get a text saying get in touch with the surgery,
I arrive at the surgery and no body in the whole practice has a clue what I am talking about
It is really scary especially if you have recently had test for cancer diabetes ulcers seizures
It is terrifying, the practice doesn't care
No money in it
I've uninstalled the app I would rather die of ignorance than total panic thanks for nothing NHS and bousefield

8 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not even worth 1 star never been able…

Not even worth 1 star never been able to get it to connect with my surgery still have to use airmid to order repeat medication and phone up for test results, contacted NHS digital who gave me a huge list of step by step instructions to sort between myself and the practice, but sorry you are both NHS why does if fall in my lap complete joke

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Problem with accepting photo ID

Downloaded the app and got to the point where you have to provide photo ID to go any further. Despite taking a pinpoint clear photo of a driving licence, it came up with the error message saying there was a problem with the photo. Tried five times with the same result. As such I can not use the app to get prescriptions so will tell my Doctors to carry on using paper copies. A complete waste of time and effort.

28 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

WORST APP BY FAR

I use hundreds of applications. The NHS app is the worst, by far.
Wrong information, no Information, repeated login problems. Given the importance of the information delivered by this app, it is not only incompetent and frustrating, but it is also dangerous
Just look at Amazon, for example. It's a vast, hugely complicated organisation, the app works like a dream, silky smooth and a doddle to navigate
Be like Amazon NHS

19 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

NHS app lets carers down

I am a carer for my parents. I dont live with them and have a different GP surgery. Although I added them to my NHS app I cant use it to see their test results or makeappointments for them. WHY THE HELL NOT??????? Took one parent to an urgent hospital appointment this week and got told off by the consultant because I could not see their blood test results on the app. Even NHS staff dont understand the limitations of the app. You can only connect accounts of people at the same GP surgery.

16 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing annd incomplete/incorrect…

Missing annd incomplete/incorrect information and a completely pointless waste of money that could have been spent elsewhere.
When I get my degree in website analysis I’ll come back and have another go but God help anyone a bit doddery or unable to use a computer/phone.

18 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless!

Downloaded the app, jumped through all the hoops to get started, been waiting over 3 weeks to get registered, to no avail, just getting a message that it's taking longer than usual, give up and removed the app from my phone

8 de agosto de 2025
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más