Night Nannies Opiniones 

Loved our experience with Night Nannies - super organised and helpful!

My review:
I contacted night nannys after my second baby turned out not to be the best sleeper. Four months of broken sleep (and a busy toddler!) had left me on my knees with anxiety and insomnia. I needed help! A friend recommended the agency and when I spoke with Anastasia she was so kind and helpful and instead of providing me with a night nanny, she instead gave me expert advice on what my baby might need - a shorter term hire who would sort the problem of my daughter’s sleep permanently. She gave me my Guardian Angel - Vera Valtcheva.

Vera joined us for four days to fix my daughter’s schedule. From day one I could have cried for joy. She got her from sleeping in our Snoo cot by my bed to sleeping in her own cot in her own room. After careful and expert observation of my little girl’s personality and development, Vera implemented a plan for her that meant she went from waking every two hours from 1am and using me as a human dummy to sleeping on her own and self-settling in her cot after two days. Vera brought the joy back in to our home by helping my little girl and getting me some more sleep. After day one my husband and I enjoyed cooking together and a whole evening together again for the first time in four months. She is with us until the end of the week and I don’t want her to go! She also teaches you how to enjoy the amazing time with your baby, giving you tips on toys and interactive play to help their development which in turn helps their sleep. But has the beautiful side effect of giving back to you the joy of a new baby - as the fog of tiredness clears and you can enjoy the glow of new motherhood confident you are doing the right thing for your child. No more insomnia for me! And looking forward to 8 hours unbroken sleep in the future!

Vera is an expert, kind, patient and truly loves her job and the children she cares for. I couldn’t have asked for better help for me and my family.

We experienced a serious and dangerous breach of safer sleeping protocol involving a nanny introduced to us by Night Nannies. Our 6-week-old daughter was left propped up on a pillow sleeping on a sofa, once whilst the nanny left the room for up to 5 minutes, and again while the night nanny slept at the other end of the sofa, with her feet next to the baby. We have no idea how long this had been going on for as it was only discovered by chance when we went downstairs during the night. At the time the nanny was being paid an enhanced rate of £29ph to remain awake during the night due to the baby being medically vulnerable.

Unfortunately, we were incredibly disappointed in how the agency reacted to the incident. Despite the seriousness of the issue, they initially downplayed and dismissed our complaint, forcing us to escalate it independently to the Local Authority Designated Officer (LADO) — the official safeguarding body.
Following that referral, the outcome was formally substantiated, and both the nanny and the agency were required to undertake additional safeguarding training. However, this only occurred after external involvement.

We believe this experience highlights a worrying lack of accountability and oversight. In our case, the agency failed to take safeguarding seriously until compelled to.

We are sharing this review not out of anger, but because parents deserve to know that not all agencies uphold the high standards they advertise — and because no one should have to fight this hard to ensure basic safety is taken seriously.

It is our understanding that the nanny in question is still being introduced to new families via Night Nannies. If you are considering using this agency please check clause 11 of their terms and conditions, which attempts to remove any responsibility in checking the nanny being provided has references or relevant safety checks:

“11. While the Agency endeavours to verify the background of staff introduced before
employment commences, we cannot guarantee that all the information regarding the
Night Nanny is accurate. The Agency does not accept any liability whatsoever for
misrepresentation, loss, damage, injury, delay, claims or expenses arising out of an
introduction made by the Agency.”

This is the second time that Cate has helped us sleep train our child, and when we knew we needed to do this again, we had no hesitation in knowing who to call. Cate’s methods are gentle and consistent, her ongoing support was invaluable (even as second timers on this process) if we had questions she was there to guide us. We had a slight hiccup following the sleep training with our little one falling ill that slightly put on hold some of the new sleep training methods. Cate was fantastic in making time to come back and help get our little one fully back into his new sleep regime. We would highly recommend Cate for sleep training.

Night Nannies are excellent!
Through Night Nannies we found an incredible maternity night nurse who supported our family a few nights a week for 5 months after the birth of our baby. From the very first night, she brought such a calming, reassuring presence into our home, and I can’t imagine those early months without her.
Night Nannies are brilliant at understanding what you're looking for in a person and suggesting the right profiles for you to review. Couldn't recommend them more!

Our night nanny was brilliant

Our baby arrived 5 weeks premature, night nannies were absolutely fabulous at finding us the kindest most competent maternity nurses to suit our specific needs within 48 hours. The nurses we've had have been beyond brilliant and cared for our son as if he was their own whilst teaching us so much on the job. I felt so much more competent in such a short space of time practicing things like leaving the house, giving baby a bath etc.

The night nanny we found through this agency has been an angel in our lives, and we genuinely don’t know what we’d do without her. From the moment she arrived, she’s been a calm, reassuring presence, not just for our baby, who adores her, but for us as exhausted new parents. Our baby is always so well-rested and content after a night with her, and the difference it makes to our days is massive. She’s proactive, extremely responsible, and somehow always one step ahead, anticipating what we need before we even realise it ourselves. It’s no exaggeration to say her support has become essential and we never want her to leave!

Beyond the nights, she has gone out of her way to make life easier for us in ways big and small. She was here for the baby's first jabs, which are hard for any parent. But with her expertise, calm presence, and reassuring words, she helped make the whole experience much smoother than we ever expected. She has a thoughtful approach to sleep routines, a lovely way of soothing the baby instantly, and we have had the peace of mind that comes from knowing she’s there. She is truly one of a kind and any family would be lucky to have her.

I’ve used two different night nannies from this agency with two of my children - in 2022 when my son was 20 months and more recently in September 2024 with my 8 month old.

The first time around the nanny was able to get my baby to sleep through, but there is no ‘magic formula’. It’s the cry it out method. Eventually after 45 minutes of screaming the child will fall asleep if this happens over the course of 3 nights. His sleep was then awful from the age of 1 to 2 years and the night nanny refused to help, aside from when I told her he keeps waking up at 5am and she said just ‘leave him in his cot to cry until morning, classed as 6am’ ! An hour of crying. I can’t stress enough how there is no magic formula.

The second nanny used in 2024 was allegedly the ‘gentle nanny’. I was told by Julie at the agency that if she had a baby this is ‘who she’d use’. This nanny arrived but had no understanding of exclusively breastfed babies. She also said her ‘method’ was a secret. A complete lack of transparency as you need to know what these people are doing with your baby and how you can achieve the same affects in the future. A Huge emphasis was placed on me ‘not having enough milk’ which I knew was completely inaccurate (I’ve exclusively breastfed all 3 of my children until past 1 years old with no issues and they are thriving). She patted and held the baby but at no point in the 4 days she was with us did he learn how to self soothe and was still waking up after she’d left. She had no clear plan and couldn’t decide whether or not he should be fed during the night and left that up to me, despite me paying a small fortune for the ‘sleep expert’ to solve the issue or ‘fix it’ as they like to say. My son was still waking up for four weeks after the night nanny had been and it was actually worse as he’d previously sleep 7pm till 10pm and after she’d gone he was waking every 30 minutes.

This is a very expensive service, provided by an agency who are preying on new parents who are desperate and would do/pay anything for a good nights sleep. The agency were less than helpful. When I contacted them to ask whether I had unrealistic expectations after 4 days of ‘sleep training’ as my child wasn’t sleeping, I got a very patronising response and was told to contact the sleep trainer directly. I thankfully found another sleep consultant through a friend who set out all the different methods and helped me to get my baby to sleep through in 2 nights with no stress on either part - by cutting the night breastfeeds (which he was waking up for) and yes there was some crying involved but no cry it out.

My advice would be to avoid avoid avoid. And if you do use this agency - ensure you have cctv so that you can see what is going on in the room with your baby when you are elsewhere. These night nannies are not ‘magic’. They are either leaving the baby to cry or they are not able to get the baby to sleep.

The night nanny that Night Nannies sent was our night nanny from the night we took our son home from the hospital until he was 8 weeks old. We cannot recommend her more highly. Every night, she arrived at 9pm like a beam of sunshine. Not only was she incredibly competent at taking care of our baby, but she also could take an incredibly stressful day and turn it around within 5 minutes.

Every evening, we would talk through the day and discuss ways we could make the next day easier. She taught us an incredible amount about how to take care of our son, and I strongly believe that having her there was the difference between barely functioning and actively enjoying those incredibly challenging first weeks.

We felt completely confident leaving our baby in her hands, and came to look forward to our evening chats with her. She felt like family from the moment she walked in the door.

In addition to caring for our baby, she cleaned and sterilised all of the baby bottles and breast pump parts

If we are blessed with a second child, the first thing we'll do when we find out is to book her as our night nanny

We cannot recommend her highly enough

We were referred by our pediatrician for sleep training. Although we’d read articles and books, we ultimately decided on “professionals” due to the main issue of night feeding and fears about consistency. Little did we know, the “best sleep trainer they had” would traumatize our baby, making her fearful of her room, sleep bag, and bedtime. The only big achievement was stopping night feeding, but we had to undo everything else to restore her mental state and happiness. Reintroducing the sleep bag without crying took three weeks, and we needed a month of therapy ourselves.

We had Chloe from NightNannies and she was absolutely incredible. We could not have asked for better help during a really stressful time. We had been exclusively pumping but she helped us establish breastfeeding in one day and was very encouraging. She was kind, caring, professional and very knowledgable. We felt totally safe and comfortable leaving our newborn with her overnight and will really miss her!

Very helpful team and great service

We have been struggling with our son’s sleep. He wakes regularly at night. The paediatrician suggested a night nanny to see if they can diagnose what may be going on. My son has a bad tongue tie that was snipped and we are fairly certain that is the underlying cause.

Anyway we were paired with Su who gave us a call to discuss her services. Without hearing much she immediately jumped to “there’s no point in me coming to your house if he doesn’t take a bottle and any breastfeeding mom who tells me their baby sleeps through the night is lying to me and secretly cosleeping.”

I clearly explained that when he wakes he isn’t always looking for food. That there’s something else waking him. She doubled down on that he needs a bottle and that would be the solution.

I tried to explain I’m not against a bottle for occasional use but having it as a standard isn’t really what we want. Also we’ve been told by two medical professionals that he currently isn’t able to latch a bottle which is why he won’t take one. Her response was that she just needed an hour with him and he would take the bottle.

I felt like she didn’t listen, clearly has one solution and isn’t flexible on other solutions. We haven’t gone ahead with her services because we think she isn’t the right fit for us.

I was expecting something more professional and kind.

Using nightnannies.com has been a great experience from beginning to end. The team are helpful, quick to respond and knowledgeable.

Our night nanny started in January 2024 and our initial two month placement turned into six months. Our son was 3 months old when she started. She has patiently listened to all my concerns and gently sleep trained our son so he is now sleeping solidly for 11 hours and then happy to play in his cot until we are ready to get him up. Our nanny was a fountain of knowledge and has helped us with teething, feeding, bedtime routine, weaning and many other concerns I've raised! There is nothing she doesn't know or hasn't experienced before. She is a positive, happy, calm, tidy lady to have in our home and both our children love her dearly. I trust her and she has become a friend to us all. I would 100% recommend her to anyone.

Night nannies found the perfect match for me and my baby. The person who came to help me with my newborn was so caring and so efficient and such an overall nice and intelligent and entertaining person, that those first days or rather weeks were some of the best in my life. She smoothed everything out, helping to create a routine adapted to me, helping us in every way really! I feel like I was able to appreciate to the full my new motherhood, and experience only positive moments!

We've used Night Nannies with both of our children and each time they've matched us with knowledgeable, friendly, and kind night nannies. I would definitely recommend their services.

Our nanny was amazing!! She helped us when our baby was so little and was on a feeding plan, she helped take care of him for us to get some rest at night but also gave me lots of advice on my breastfeeding and tips on how to take care of baby.. this really was invaluable help to me! I would absolutely recommend her to anyone!

The night nanny looked after our newborn son on several occasions during his first 6-8 weeks and was absolutely brilliant in allowing us to get some rest and in helping to establish a nighttime feeding routine in the early days. I felt completely comfortable leaving Louis with her and she was kind, competent, and knowledgeable. She arrived on time on every occasion and was always friendly. I would have no hesitations in recommending her to another family, or in working with her again.

Nighttime Nannies was an absolute lifesaver for us. We struggled with getting our little one set up in his cot when we returned home from hospital, as he wouldn’t be apart from us and had bad reflux. They were so helpful on the phone, reassuring a frazzled new mum that they would have someone there for me that very night! They also assured me that after a good night’s sleep we’d be refreshed and much more capable of handling all the pressures of having a one week old. Within a few hours, I had 3 fantastic CVs in my inbox, and after 1 phone call I knew I’d found the right person. The lady who came was a fantastic nanny and she clearly really cared for babies. She gave us pointers but respected our parenting style and always made me feel like the mother and that my view was the most important. The team at NN were responsive, always kind, and so supportive. I am so glad I chose Night Nannies. I would not hesitate to recommend them, and would certainly use them again myself if I had another child.