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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having read mixed reviews I was slightly dubious but so far no issues. I did make contact having made an order minutes beforehand to add these to my order. This was not possible and I was told to orde... Ver más

Valorada con 1 estrellas sobre 5

I ordered a dress from this company, it felt like a risk as its a jewelry company. Positives were that although it took weeks to come, they did respond and inform me about this and the dress itself w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Gorgeous jewellery for everyday wear (mostly - there are some special occasion pieces too but I bought for daily wear personally). I got a scratch card with a discount on my next order too which I wil... Ver más

Valorada con 5 estrellas sobre 5

I discovered this jewellery website through a TikToker, and I was immediately drawn in by the beautiful styles available. I don’t usually go for gold, but I fell in love with the pieces I saw. I ende... Ver más

Información sobre la empresa

  1. Joyero

Escrito por la empresa

Bespoke, Waterproof and Non Tarnish Jewellery for all occasions.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

190 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 53% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Cheap products

Bought a ring that tarnished within a couple of weeks - spoke to customer service and they arranged for another ring to be sent but the same has happened to the new one within a few days. Cheap jewellery advertised at a higher quality. Very disappointing.

3 de junio de 2025
Opinión espontánea
Logotipo de Nina Kane Jewellery

Respuesta de Nina Kane Jewellery

Hi Hannah, thank you for your feedback. We are sorry to hear of the issues you’ve had with these particular rings.

We always want our customers to be happy with every single item they receive from us and therefore we have made the decision to no longer use the manufacturer that provided us with those particular pieces and rest assured that we will always do our best to ensure that the products we provide are the best possible quality.

Valorada con 1 estrellas sobre 5

Avoid!

Avoid - The clasp on the bracelet that I received would not open. I asked to be refunded for the postage to send it back due to it being faulty but they were adamant it was at my cost! Apparently it had passed their tests but there is no way it could have, you would have had to use a knife or screwdriver to get it open, there was no way a fingernail would do it. Very disappointing! If there's a genuine problem with your item............beware!!

14 de mayo de 2025
Opinión espontánea
Logotipo de Nina Kane Jewellery

Respuesta de Nina Kane Jewellery

Thank you for your feedback, Amanda. We'd like to set the record straight regarding your bracelet return.
Throughout our communications, we were nothing but accommodating and helpful in addressing your concerns. However, your personal difficulty opening a bracelet clasp does not constitute a product defect. Our quality control process includes testing all clasps before dispatch - this bracelet passed our tests and functioned perfectly. When returned, we tested it again and the clasp opened normally without any tools required.
As clearly explained in our emails before you chose to return the item, we were not obligated to cover return postage for a product that was working exactly as designed. Despite the bracelet being fully functional and your claim being unfounded, we still provided you with a complete refund as a gesture of goodwill.
We find it disappointing that despite our helpful customer service and full refund for a non-defective item, you've chosen to leave such a negative review. We stand behind our quality products and fair policies while always striving to provide excellent customer service.

Valorada con 4 estrellas sobre 5

Nice earrings

Wrong item was received initially but was resolved with some communication. Lovely earrings.

8 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice pendant

Fast delivery. Good communocation
Nice pendant.
Understood it was bigger but kept it as it is nice as is and the price is great.

9 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gold earrings …

I bought some earrings that I saw on a friend and loved them. For some reason 1 tarnished! My friends are perfect and 1 of mine remains ok. I contacted the company and a replacement was sent out which I’m thrilled about as I really like them. Extreme happy and will definitely buy from Nina Kane again

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect earrings

Absolutely love these earrings, exactly what I was looking for, very good price and superb quality, quick delivery and very nicely and carfully packaged on arrival 😀 thank you

1 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

AMAZING!

Nina always goes above and beyond with not only giving us amazing and beautiful jewellery but beautiful customer service. highly recommend

18 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely gorgeous necklace

Absolutely gorgeous necklace. Just like the picture online. Beautifully packaged. Arrived very quickly after purchase. I am going to get another one for my friend’s birthday. Thankyou.

12 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nina will go above and beyond for you

Didnt think nina could top her amazing jewellery from last time but she did and i am super super impressed with it all and the prices are just amazing. And nina herself is just amazing. She will go above and beyond to help you out. Have a problem she will fix it. I highly recommend her and her jewellery. 10/10 from me. Thank you so very much ❤️

7 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lush

Ordered some fabulous pieces off the tik tok live. They're absolutely lush, came in really pretty packaging. Highly recommend ⭐ gemandtoby

5 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I would not describe this as a 'luxury'…

I would not describe this as a 'luxury' item. It is very light and flimsy. However, it is as shown in the picture and provides lots of storage for different jewellery items. It arrived quickly and was appropriately packaged. The storage makes the price acceptable, but the description is slightly mis-leading.

24 de febrero de 2025
Opinión espontánea
Logotipo de Nina Kane Jewellery

Respuesta de Nina Kane Jewellery

Thank you for your feedback – we really appreciate your honesty. At Nina Kane Jewellery, we understand that the term “luxury” can mean different things to different people, and we’re sorry to hear that our jewellery case didn’t fully meet your expectations in that regard.

For us, luxury isn’t just about weight or material feel but also about thoughtful design, functionality, and the overall experience – including the practical storage solutions and attention to detail. However, we completely understand and respect your perspective, and we’ll definitely take your feedback on board as we continue to improve our products.

We’re glad to hear that the storage space and quick delivery met your needs, and we hope you’re enjoying organizing your jewellery collection.

Valorada con 1 estrellas sobre 5

Items are different to website

I purchased press-on nails for £10, but when they arrived, they looked completely different from what was advertised on the website. I also had to cover the return shipping costs, only to later find the exact same nails on AliExpress for just £1.25. Unfortunately, this experience was very disappointing, and I won’t be ordering again.

26 de febrero de 2025
Opinión espontánea
Logotipo de Nina Kane Jewellery

Respuesta de Nina Kane Jewellery

Thank you for your feedback. We’re sorry to hear that you were disappointed with your purchase. However, we would like to clarify that the nails you received were exactly as pictured and described on our website. We take great care in ensuring our product images are accurate representations of what our customers receive.

Additionally, we want to be absolutely clear that we do not source our products from AliExpress or any similar platforms. We pride ourselves on offering high-quality, original designs crafted with care. Unfortunately, some online platforms copy designs, which can lead to misconceptions!

Regarding the return, we extended the courtesy of accepting your return despite our usual policy, which for health and safety reasons, does not allow returns on press-on nails. We felt this was a fair and reasonable gesture. The return shipping costs are the customer’s responsibility as outlined in our policy, and this is standard practice to maintain the high standards and competitive pricing we offer.

Valorada con 5 estrellas sobre 5

Fabulous quality jewellery

I’ve ordered from Nina multiple times either via her TikTok lives or on the website and I can’t fault the items at all. Amazing customer service and any items I order are always beautifully wrapped and are such great quality. I get compliments everytime I wear a piece of Nina Kane jewellery. Definitely have a fan here Nina! xx 🩷

18 de febrero de 2025
Opinión espontánea

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