I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Pick up vechile after lots of repairs to flat bed great service by Tony and jesse
La empresa ha respondido
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... Ver más
La empresa ha respondido
Lara- wouldn’t ask her to fix my coffee machine but she does make a cracking cup of replacement coffee
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito por la empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Información de contacto
Mid Kent Business Park, ME6 5UA, Snodland, Kent, Reino Unido
- 01634 244400
4,7
Excelente
115 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Pick up vechile after lots of repairs…
Pick up vechile after lots of repairs to flat bed great service by Tony and jesse
19 de octubre de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hello Peter, thank you for your great review!
We’re pleased to hear your flatbed is back on the road after its repairs and that Tony and Jesse provided such great service. 🔧🚐
We really appreciate your feedback and will be sure to pass your kind words on to them! 👏
Take care,
Emma
Lara- wouldn’t ask her to fix my coffee…
Lara- wouldn’t ask her to fix my coffee machine but she does make a cracking cup of replacement coffee
7 de octubre de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hello Rhys, thank you for your brilliant review!
We might keep Lara away from the coffee machine repairs, but we’re glad her replacement coffee hit the spot! ☕😂
Thanks for giving us a laugh and for sharing your feedback!
Take care,
Emma
Tony and Lara both deserve a pay rise
7 de octubre de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Thank you for your great review, Tony!
What fantastic feedback for Tony and Lara! 🏆 We’re so pleased they provided such a great experience.
We really appreciate you taking the time to share this! 💫
Take care,
Emma
Take care,
Emma
Spencer and Lee collected our hire car…
Spencer and Lee collected our hire car today and were a great help!
29 de septiembre de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hey George, thank you for your review!
We're delighted to hear that Spencer and Lee were such a great help during the collection of your hire car. Their friendly and professional approach helps make the process as smooth as possible. 👍
We'll be sure to pass your kind words on to them both. Thanks for taking the time to share your feedback! ⭐
Take care,
Emma
The driver who dropped the car round…
The driver who dropped the car round was on time , polite and gave me all the information I needed
Perfect service
16 de septiembre de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hello, thank you for your 5-star review!
We're delighted to hear that the vehicle was delivered on time and that you received all the information you needed. It's great to know that our driver was polite, professional, and made the handover process so straightforward. 👏
Thank you for your kind words and for taking the time to share your feedback. We're pleased to hear you received perfect service! 🚗
Take care,
Emma
Cheryl and her assistant Kayleigh were…
Cheryl and her assistant Kayleigh were awesome. Everything was ready and waiting, Kayleigh organised a suitable place to swap over the contents.
Very enjoyable experience
14 de septiembre de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hey Jeffrey, thank you for your review!
We're delighted to hear that Cheryl and Kayleigh made the whole process so smooth for you. It's great to know that everything was ready and waiting, and that Kayleigh helped organise a suitable location for the swap-over. 👏
We'll be sure to pass your kind words on to both Cheryl and Kayleigh. Thanks for taking the time to share your feedback, and we're pleased you had such an enjoyable experience! 🌟
Take care,
Emma
The collection of the van went well
The collection of the van went well, your staff were friendly and thorough.
I was told that the van would be collected two days ago, so I've had to stay in for the last two days for no reason, when I could have been working away from home.
20 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Ian, thank you for your review!
We're pleased to hear that the collection of the van went smoothly and that you found our team friendly and thorough. 🌟
We're very sorry, however, to learn that you were advised the vehicle would be collected two days earlier and that this resulted in you having to remain at home unnecessarily. We understand how frustrating and inconvenient this must have been, particularly when it impacted your ability to work elsewhere.
Please accept our sincere apologies for the inconvenience caused. We take all customer feedback seriously and are disappointed to learn that you feel your latest experience has not reflected the level of service we strive to provide. Your comments have once again been noted and will be shared with our Snodland branch.
To allow me to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you. Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Thank you for taking the time to share your experience. We appreciate both your positive comments and your honest feedback.
Take care,
Emma
Arrived without notice and spoke to…
Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly.
She even made me a coffee.
Thank you
19 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi David,
Thank you for taking the time to leave such positive feedback.
We're pleased to hear you had a positive experience and that the matter was resolved to your satisfaction. We'll be sure to pass your kind comments on to Lara moving forward.
We appreciate your feedback and thank you for choosing our service.
Take Care,
Emily
Ian H was very helpful even made me a…
Ian H was very helpful even made me a coffee
18 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi,
Thank you for your wonderful feedback, Jake!
We're delighted to hear that Ian was so helpful during your visit. Going the extra mile to make sure customers feel welcome, even with something as simple as a beverage, can make all the difference, and we're pleased he helped make your experience a positive one.
We'll be sure to pass on your kind words to Ian. Thank you for choosing us, and we look forward to welcoming you back again soon.
Take Care,
Emily
Both staff members where very helpful
Both staff members where very helpful
14 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Luke,
Thank you for taking the time to leave us a review.
We're delighted to hear that both Hire Desk members were so helpful during your experience with us. Providing friendly and supportive service is something we pride ourselves on, so it's great to know their efforts made a positive impression.
We appreciate your feedback and look forward to assisting you again in the future.
Thanks,
Emily
Ian from Snodland made me a Latte…
Ian from Snodland made me a Latte whilst i was waiting , loveliest guy i’ve ever met
13 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Thank you for your review, Jade!
We're so pleased to hear that Ian helped make your wait a little more enjoyable with a freshly made latte. ☕
It’s fantastic to know that his warm personality and friendly approach left such a lasting impression. Our team takes great pride in making customers feel welcome, and it sounds like Ian did exactly that.
We'll make sure your lovely feedback is shared with him.
Thank you for choosing Northgate and for taking the time to leave such a kind review. We hope to see you again soon! 🚚
Take care,
Emma
My delivery was carried out by Ian he…
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a very pleasant delivery .thank you Ian
13 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Tony, thank you for your review!
We're delighted to hear that Ian made such a positive impression during your delivery experience. 🌟
It's fantastic to know that he was smart, polite, and professional, and that he took the time to explain our services in a clear and engaging way. Providing helpful information without overwhelming our customers is exactly the kind of service we aim to deliver. 😊👍
We'll be sure to pass your kind words on to Ian, who I'm sure will be thrilled to hear your feedback.
Thank you for taking the time to share your experience and for choosing Northgate. We truly appreciate your support and look forward to assisting you again in the future. 🚐
Take care,
Emma
Cheryl and Kayley were very friendly…
Cheryl and Kayley were very friendly and helped out with whatever request or question that I had.
11 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Angus, thank you for your review!
We're delighted to hear that Cheryl and Kayley were so friendly and helpful throughout your experience. 👏😊
It's great to know they were able to assist with all of your requests and questions, making everything as easy and stress-free as possible. That's exactly the level of service we strive to provide every day. 🚚✨
We'll be sure to pass on your kind comments to Cheryl and Kayley. Recognition like this means so much to our team and is always greatly appreciated. 🌟
Thank you for choosing Northgate, and we look forward to supporting you again in the future. 🚚
Take care,
Emma
Efficient straight away
Efficient straight away
Straightforward and easy very helpful
Cheryl and Kayleigh very helpful
11 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Thank you for your review, Lee!
We're delighted to hear that your experience was efficient from the very start and that everything was straightforward and easy. ✨
A special thank you for mentioning Cheryl and Kayleigh. 👏😊 They'll be thrilled to know that their helpfulness made such a positive difference to your experience.
We'll be sure to pass on your kind comments to the team. Feedback like yours means a lot and helps us continue delivering great service. 🌟
Thank you for choosing Northgate, and we look forward to supporting you again in the future. 🚚
Take care,
Emma
Ian dropped a van to me at Kwik fit…
Ian dropped a van to me at Kwik fit Gillingham. Fast and efficient delivery and even took the time to walk around the van with me to check for damage. Top fella
10 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Joshua, thank you for your fantastic review!
We're delighted to hear that Ian provided a fast and efficient delivery and took the time to walk around the van with you to check for any damage. 🚐✅
We'll be sure to pass on your kind words to him. Thanks for sharing your experience, and we're glad Ian made such a positive impression! 👏⭐
Take care,
Emma
The team was very friendly and helpful
The team was very friendly and helpful, special thank you to Lara
5 de agosto de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Deane, thank you so much for your kind review!
We're delighted to hear that you found our team friendly and helpful. We'll be sure to pass your special thanks on to Lara—she'll be thrilled to know she made such a positive impression.
We really appreciate your support and look forward to helping you again in the future!
Take care,
Imogen
Cheryl and Lara
Cheryl and her assistant Lara were incredibly helpful. They have offered a quick service to allow me to get back to work. I would definitely recommend them.
30 de julio de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Sam, thank you for taking the time to leave such a wonderful review!
We're so pleased to hear that Cheryl and her assistant, Lara, were able to provide you with such helpful and efficient service. We know how important it is to get you back on the road and back to work as quickly as possible, so it's fantastic to hear we could make that happen for you.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Cheryl and Lara. Thank you again for choosing us, and we wish you all the best!
Take care,
Imogen
Professional
Spencer dropped the hire car off on Saturday morning. He was friendly and helpful when showing the nature of the car’s features. Very professional. Thank you.
25 de julio de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Paul, thank you so much for your kind review!
We're delighted to hear that Spencer made such a positive impression. Providing a friendly, professional service and taking the time to explain the car's features is exactly the experience we aim to deliver. We'll be sure to pass your lovely feedback on to Spencer.
We really appreciate you choosing us and hope to see you again in the future!
Take care,
Imogen
Drivers (David and Alison) comminuted…
Drivers (David and Alison) comminuted well, dropped van off on time, explained everything to me.
8 de julio de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
HI Brendan, thank you for your wonderful review!
We're delighted to hear that David and Alison provided such great service. It's fantastic to know they communicated well, arrived on time, and took the time to explain everything clearly. We'll be sure to pass your kind feedback on to them—they'll be delighted to hear it.
We really appreciate your support and hope to assist you again in the future!
Take care,
Imogen
Lar and Cheryl Very helpful on the…
Lar and Cheryl Very helpful on the desk. Arranged another van as mine was taking too long
23 de junio de 2026
Opinión espontánea
Respuesta de Northgate Vehicle Hire - Snodland
Hi Reece, thank you for your great review!
We’re delighted to hear that Lar and Cheryl were so helpful and proactive in arranging another van for you while yours was taking longer than expected.
Providing practical solutions and keeping our customers moving is something we take great pride in, so it's wonderful to know the team was able to assist. We’ll be sure to pass on your kind feedback to both Lar and Cheryl.
Thank you for taking the time to share your experience!
Take care,
Imogen
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.