Norton Way Group - Chiswick Bikes Opiniones 

402
TrustScore: 4 sobre 5

4,1

4 Power Road Chiswick, W4 5YT London, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which w... Ver más

Valorada con 5 estrellas sobre 5

Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is my 3rd motorcycle from Norton Way in Chiswick, out of 4 bikes across approximately 10 years. There were ups and downs, however I can’t but give 5 stars. I used to deal with Guy Steel, highly r... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Taller de reparación de automóviles
  3. Tienda de reparación de automóviles
  4. Tienda de repuestos de motocicletas
  5. Tienda de motocicletas
  6. Concesionario de automóviles usados

Escrito por la empresa

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Escrito por la empresa

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Información de contacto

  • 4 Power Road Chiswick, W4 5YT, London, Reino Unido

  • 02039845903

4,1

Muy bueno

TrustScore: 4 sobre 5

402 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 68% de las opiniones negativas

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4,1

Todas las opiniones

(402)

196 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Good and professional people, definitely recommend! Just watch out for the pushy ones 🙈

So this is my 3rd Honda since my dream begun. There were some bumps in the behaviour of some of the staff. In my opinion who works with public all his life, there has to be a training plan 😆 Anything else absolutely brilliant. Huge shout to my long time advisor and friend Frankie!

1 de agosto de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Grzegorz Wasik, thank you for the 4-stars we appreciate your feedback and are glad you enjoyed your visit, and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Good service and friendly stuff they…

Good service and friendly stuff they explain all the process and the contracts I feel comfortable and people you can trust

24 de julio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Rachid Haddadi, thank you for the 5-stars glad you had a good and friendly experience with us. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Great experience, highly recommended

Found my perfect bike here, had some excellent communication from Daniel including some great photos detailing documentation and condition.
Arranged collection once it had been through the workshop and was made to feel welcome on site.
Smooth and pleasant transaction, would highly recommend.

18 de julio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Matt Spenser, thank you for the 5-stars and kind words! We are happy to hear you had a great experience. We will pass on your compliments to Daniel and we hope you are enjoying your Yamaha R1. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Rory the sales person was really…

Rory the sales person was really helpful he let me know what was going on with my bike! Really pleased with the bike!! Would highly recommend chiswick honda

24 de junio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Damion Mason, thank you for the 5-stars! Happy we could help and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.

Valorada con 3 estrellas sobre 5

Sold me a bike with bent ABS ring

I bought a 2 year old used Triumph 660 Trident on 3rd May. The salesman, Daniel was helpful and professional, and I thought it was a good deal. They even gave me a full tank of fuel,ball good so far. En route home (120 miles) and intermittently afterwards, I was getting an ABS warning. Visiting a Triumph dealer, I was told the front ABS ring was distorted / bent and it was not covered by the manufacturers warranty (still under 2 yrs old). I had not done this so I contacted Chiswick Honda and my email concerning it was given to the service dept. The bike was sold to me with this fault. I have received a stoney silence for well over 2 weeks. I have bought a used front ABS ring from eBay and will have it replaced locally. A 240 mile round trip for this wasn't worth it. I wouldn't recommend buying a used bike from Honda Chiswick, especially if it's non-franchise, ie another make.

3 de mayo de 2025
Opinión espontánea
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Ian Thompson, we are very sorry to hear that you have had this issue with your bike and also for the lack of response. We have passed your comments to the sales and service teams including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@nortonway.com We hope we can restore your faith in us. Kind Regards - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Considerate, helpful and professional customer service.

I was interested in a Honda Jazz advertised at Chiswick Honda, but as I live in North London and was unable to drive there, I asked Ravi if he could bring the car to me. Ravi made a video so that I had a good view of the car. He drove the car to me, gave me clear instructions and I test drove the car. My wife and I were very happy with the car and bought it. Throughout Ravi was very considerate, very helpful and professional . It was a pleasure to do business with him.

27 de junio de 2025
Opinión espontánea
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Sam Rodin, thank you for the 5-stars and kind words! We are glad to hear that Ravi was considerate and helpful throughout. We will pass on your compliments to him and we hope you are enjoying your Jazz. Take care - Chiswick Honda.

Valorada con 1 estrellas sobre 5

Everyting is ok,but the people from…

Everyting is ok,but the people from there is not very cleaver,They told me they would wash the motorcycle.but nothing,the bike was same like how was before,i have to wait to pick up the bike one week for nothing....

13 de junio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Hi Mr Lavric,

Thank you for leaving us your review. During the 7 days turn around between purchasing and collecting your vehicle it went into our workshop to be prepared for you. It would have had a safety check/ service with a Honda technician. Due to the current demand of motorcycles in the summer it can take the full 7 days to get your bike ready. I hope you are enjoying your new motorcycle and if you would like to get it cleaned again at any time (on us) please contact Daniel.Pinkus@chiswickhonda.com







Valorada con 5 estrellas sobre 5

Good

Good experience

10 de junio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Joao Batista Loped Caponi, thank you for the 5-stars glad you had a good experience with us. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Overall experience quick swift…

Overall experience quick swift efficient without any issues. Very satisfied with the service and thank you.

6 de junio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Jayshree Gittings, thank you for the 5-stars and kind words! Happy we could help and that your overall experience with us was efficient and swiftly dealt with. We will pass on your compliments to the team and we hope you are enjoying your new SH350. All the best - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Phenomenal customer drive and support…

Phenomenal customer drive and support through out the whole experience Rory and nick tweedy definitely deserve a medal as do the parts and service department for all the added extras ….
Many thanks
Macauley

30 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Macauley, thank you for the 5-stars and kind words! Happy we could help and that your experience with us was phenomenal. We will pass on your compliments to Rory, Nick and the aftersales team, We hope you are enjoying your CBR1000R. All the best - Chiswick Honda Bikes.

Valorada con 4 estrellas sobre 5

Nice and easy buying experience

Nice and easy buying experience. I did have one slight issue but it was sorted satisfactorily if it took a week or so.

22 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Duncan Moore, thank you for the 4-stars and kind words! Happy we could help and that your buying experience with us was nice and easy. We are pleased to hear that the issue you had was sorted. All the best - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Great Customer service

Salesman Rory Brent was very knowledgeable in the product. He continually updated me with the vehicles' progress, after unforeseen delays. He ensured good financing strategy. Overall great service from a great company.

5 de junio de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Colin Swan, thank you for the 5-stars and kind words! Happy we could help and hope to welcome you back again soon. All the best Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Purchased my PCX 125 here!

Purchased my very first motorcycle here. Props to Chester from the sales team!!

30 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning King Jon the Fourth, thank you for the 5-stars! Happy we could help and we will pass on your compliments to Chester. We hope you are enjoying your PCX 125 Take care - Chiswick Honda Bikes.

Valorada con 1 estrellas sobre 5

Chiswick Honda still has my car after 9…

Chiswick Honda still has my car after 9 days delay and I have no information about when or if I will get it back.
I brought the car in for a service under a Honda service plan. I came back at end of day to collect (as agreed) but then told it was delayed. I then waited for home delivery the following week (as agreed) but no car. I’m leaving this review as cannot find a way to contact the service team (no reply to enquiry through website. After phoning and leaving a message, they returned the call only to put me on hold for five minutes then hang up on me).
I had great service from Wimbledon Honda the last few years, and this was first time with Chiswick.
Please return my car! Or at least email me!

31 de mayo de 2025
Opinión espontánea
Logotipo de Norton Way Group - Chiswick Bikes

Respuesta de Norton Way Group - Chiswick Bikes

Good morning Duncan, we are very sorry to hear that you have had this experience with us and also for the lack of communication from the service team as to when you will get your car back. We have passed your comments on to our service team including David Williams the Aftersales Manager and our head of business Lee Marzorati whom you can contact at Lee.Marzorati@nortonway.com we hope we can restore your faith in Chiswick Honda.

Valorada con 5 estrellas sobre 5

Shane who helped us

Shane who helped us, was very friendly and professional.

25 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Mrs Susan Denny, thank you for the 5-stars! Happy we could help and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Smooth and efficient process

I ordered my bike by email and phone call as I lived a long way from the dealership.
I felt confident in Honda Chiswicks reputation.
The whole process went very smoothly indeed.
Keep up the good work.
A special thank you to Daniel and Frankie 👍👍👍

22 de abril de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good afternoon Chris, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help and we are pleased the whole process went smoothly. We will pass on your compliments to Daniel and Frankie and we hope you are enjoying your new SH350. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Friendly and helpful staff in bike…

Friendly and helpful staff in bike service

23 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Callum, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help. Take care - Chiswick Honda Bikes.

Valorada con 4 estrellas sobre 5

Slow to call me back and impossible to…

Slow to call me back and impossible to speak to sales team on numerous occasions when phoning for information or to discuss possible purchase. Salesman Daniel was a lovely knowledgeable young man but terribly difficult to get hold of. Product I bought was as described but workshop also slow to respond. The used motorbike I purchased is great for my needs and I am very pleased even if there are a couple of small issues.. Yes I would buy again from this company but would be easier if I lived closer. Again will point out the salesman Daniel was great when available.👍

6 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Bradley, thank you for the 4-stars and taking the time to leave us this review! We are very sorry to hear that it was impossible to get through by phone to the sales team. We will pass on your comments to them. Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

This was my first ever vehicle purchase…

This was my first ever vehicle purchase from Honda. It was a good experience.

12 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Muhammad Ahmad Ali, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help and are glad your experience with us was good. We hope you are enjoying your new SH125 Take care - Chiswick Honda Bikes.

Valorada con 5 estrellas sobre 5

Excellent experience dealing with Honda…

Excellent experience dealing with Honda at Chiswick a massive shout out to Chester who was straight forward and honest with me from the get go
He actually managed to get my bike order completed before the expected date he was polite super efficient and professional everything you want when making a large purchase
Honestly if you are looking into purchasing a motorcycle go see the team at Honda Chiswick and ask for Chester you won't regret it, also just to note it isn't only Honda motorcycles on offer at this store they have a massive range from all the leading brands
I couldn't be happier with the overall experience at Chiswick Honda

5 de mayo de 2025
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Respuesta de Norton Way Group - Chiswick Bikes

Good morning Billy K, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help and are glad you enjoyed your experience with us! Take care - Chiswick Honda Bikes.

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