Desastre
Los productos seguro que son buenos, pero un desastre la web. Intenté comprar una cárdigan unas cuantas veces y la web no me lo permite. La atención un desastre porque al expresar mi problema me dijeron que no podían arreglarlo y me he quedado sin la compra, cosa que me parece una falta de respeto al cliente.
Respuesta de NOVICA
Thank you for sharing your experience. We are truly sorry to hear about the frustration you encountered while trying to place your order. That is certainly not the experience we want anyone to have, and we sincerely apologize that you felt unsupported when you reached out for help.
We understand how disappointing it must have been to attempt your purchase multiple times without success. Please know that we take feedback about our website and customer service very seriously, and your comments will be shared with our team so we can continue improving.
We would truly appreciate the opportunity to make this right. Please feel free to call us directly at 800.347.3147. One of our agents will be happy to assist you personally with placing your order. We also have Spanish-speaking representatives available Tuesday through Saturday from 9am to 5pm CST to better support you.
We value you as a customer and hope to have the chance to restore your confidence in us.
Sincerely,
Robbie P.