Obaby Opiniones 

Respuesta de Obaby

11 feb 2026

Thank you so much for your incredible 5⭐️ review!
We’re truly delighted to hear how highly you rate the quality of our furniture and that you choose Obaby time and time again for your children — that really means the world to us. It’s also wonderful to know our customer service team has been helpful and that you’re blown away by the Stamford range.
Thank you for your continued support and for being part of the Obaby family 💛

Respuesta de Obaby

11 feb 2026

Thank you so much for your lovely 5⭐️ review!
We’re honoured that you’ve chosen Obaby again for your growing family. It’s wonderful to hear you loved the Stamford set first time round and that the Orla has made your nursery look so beautiful this time too.
Thank you for your recommendation and for continuing to trust Obaby for such special moments 💛

Respuesta de Obaby

Actualizada el 23 feb 2026

We’re very sorry to read about your experience and the stress this situation has caused, especially at such an important time.

For clarity, your order was placed with the retailer, Oliver’s Baby Care, rather than directly with us at Obaby. As the retailer, they are responsible for managing the customer order, including providing delivery updates and communicating with you directly. While we do support our retail partners with fulfilment, we are limited in what information we can discuss with customers where the purchase agreement sits with the retailer, and we are also unable to comment on retailer arrangements directly.

We would also like to clarify that we did not advise cancelling your order; however, alternative purchasing options may have been discussed in the context of trying to help resolve the situation as quickly as possible.

We completely understand how frustrating conflicting information can be and sincerely apologise for any confusion caused. If there is anything further we can do to assist alongside your retailer, please do feel free to contact us directly.

Respuesta de Obaby

2 feb 2026

Thank you so much for taking the time to leave such a wonderful review.

We’re really sorry to hear about the issues you experienced with the delivery, but we’re so pleased we were able to get everything resolved quickly for you. Providing helpful, proactive support — with real people at the other end — is something we truly value, so your feedback means a great deal to us.

I’ll be sure to pass on your kind words to Tammy, who will be delighted to hear how much her support was appreciated.

Thank you again for choosing Obaby, and for your patience and understanding throughout. If we can help with anything in the future, please don’t hesitate to get in touch.

Respuesta de Obaby

30 ene 2026

Thanks so much for the lovely review! ⭐️
We’re really glad we could help get the height adjustment part sorted for you. Customer service like this is exactly what we aim for, so it means a lot to hear your kind words. Thanks again for taking the time to leave a review — enjoy! 😊

Respuesta de Obaby

28 ene 2026

Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that Tammy was able to help you so quickly and efficiently. Providing prompt, high-quality support is really important to us, and we’ll be sure to pass your kind words on to her.

We’re glad the missing parts for your Maya baby changing unit were resolved smoothly — thank you for your patience and for taking the time to share your experience.

Respuesta de Obaby

20 ene 2026

Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the quick response and resolution, and that you’re loving the product. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. 😊

Respuesta de Obaby

13 ene 2026

Thank you so much for taking the time to leave such a lovely review ⭐⭐⭐⭐⭐

We’re really pleased to hear that our customer service team was able to help you, even over the busy Christmas and New Year period. Supporting second-life use of our products is something we truly value, so it’s great to know we could assist you in sourcing the parts needed to convert your crib into a toddler bed.

Thank you again for your kind words and for choosing Obaby — we hope the bed continues to serve your family well for years to come 😊

Respuesta de Obaby

17 dic 2025

Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with your experience.

When the chair was first reported, we explained that due to the way the Madison chair is packaged and the nature of the foam cushions, it can take some time for the padding to fully expand once removed from the box. This information was shared to explain the appearance seen on delivery. However, we understand that you were unhappy with this explanation and requested a refund from the outset.

We arranged collection of the chair and explained that, in line with our terms and conditions, there is usually a £30 collection fee if an item is inspected and deemed not to be faulty. This was communicated in advance. That said, we did not deduct this fee and proceeded with actioning the refund in full once the chair was returned.

We’re sorry you feel a chargeback was necessary, as this was not required in this case and the refund was already being processed through the correct channels.

We regret that you felt the need to leave a 1-star review. Throughout the process, we responded promptly, remained proactive in our communication, and tried to resolve the matter while clearly explaining why the foam was not fully expanded immediately out of the box.

We appreciate your feedback and are sorry that this experience did not meet your expectations.

Respuesta de Obaby

15 dic 2025

Thank you so much for taking the time to leave such a lovely 5-star review! We’re delighted to hear that Tammy was able to help you with the replacement screws for your cot bed and keep you updated throughout the process. We’ll be sure to pass on your kind words to her. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks again for choosing us!

Respuesta de Obaby

15 dic 2025

Thank you very much for your 5-star review! We’re so pleased to hear that our team was able to resolve the issue with your order quickly and that you found our staff friendly and responsive both on the phone and via email. Your kind words mean a lot to us, and we really appreciate your recommendation. We look forward to welcoming you back to Obaby in the future!

Respuesta de Obaby

13 nov 2025

Thank you so much for your 5-star review! 💛
We’re delighted to hear that you love your Madison chair in Oatmeal and found it easy to assemble, comfy, and beautifully styled. It’s also great to know that delivery went smoothly and you were kept well informed — that’s exactly the experience we aim for!

We really appreciate you taking the time to share your feedback and hope you enjoy many relaxing moments in your new chair. ✨

Respuesta de Obaby

12 nov 2025

Thank you so much for your 5-star review! ⭐
We’re really glad to hear you were pleased with our customer service and that our team could assist you quickly and helpfully. Even though the item wasn’t right for you this time, we truly appreciate your kind feedback and hope to welcome you back in the future! 💛

Respuesta de Obaby

7 nov 2025

Thank you so much for your 5-star review! ⭐
We’re delighted to hear that you were happy with how quickly we were able to help and that our customer service left you extremely satisfied. Providing fast, supportive aftercare is really important to us, so your feedback means a lot.

If you need anything at all in the future, we’re always here to help! 🧡

Respuesta de Obaby

5 nov 2025

Thank you so much for your lovely 5-star review! 🌟
It means the world to us that you’ve chosen to shop with us since your first grandchild — your continued support and trust truly don’t go unnoticed.

We’re delighted to hear you’re loving the Orla range! Knowing you found it stunning, easy to build, and great quality is exactly what we love to hear. Thank you for recommending us so highly — it’s families like yours that make what we do so special. 💛

Respuesta de Obaby

5 nov 2025

Thank you so much for your wonderful 5-star review! 🌟
It’s incredibly special to hear that you chose our furniture again for baby number two — congratulations, how exciting!

We’re thrilled that you love the Orla collection just as much as your first set. Knowing that the quality and finish continue to impress means the world to us, and we’re honoured to be a part of your growing family’s journey.

Your loyalty and trust in our furniture truly mean everything — thank you for choosing us again. Wishing you all the best as you welcome your newest little one! 🤍👶✨

Respuesta de Obaby

21 oct 2025

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your new cot and that everything was quickly resolved. We hope your little one enjoys their new cot — congratulations and best wishes for this exciting new chapter! 🌟👶

Respuesta de Obaby

20 oct 2025

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Vicky — she’ll be so happy to know her support made a difference. We’re also delighted that you love your nursing recliner. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. 💛

Respuesta de Obaby

7 oct 2025

Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the look of your Maya Cot Bed, but we’re sorry to learn of your concerns regarding the paint and delivery experience.

We’d like to reassure you that all of our paints and finishes are completely VOC and toxin-free, ensuring they are safe for babies and young children. This information was also provided by our Customer Service Team when you contacted us.

While we do not supply individual testing certificates due to GDPR restrictions, please rest assured that we take children’s safety extremely seriously and only use fully tested, certified, and compliant materials in all of our products.

We appreciate your understanding and value your feedback as it helps us continue to improve both our products and communication.

Respuesta de Obaby

2 oct 2025

Thank you for your email and for sharing your concerns. We are sorry to hear of the difficulties you have experienced.

We would like to reassure you that all of our products are rigorously tested to the highest safety and quality standards. The product in question, the changing unit, has been tested and certified in accordance with the following standards:

BS EN 12221-1:2008+A1:2013

FIRA FRQG C001:2021

FIRA/FRQG C004:2016 + A1:2017

The most recent testing was completed in June 2024, and all results confirmed compliance with current safety requirements.

From the images provided to our team, it is clear that additional holes have been made to the unit and that it has not been constructed in accordance with the instruction manual. Our furniture is supplied with all of the fittings required for safe assembly, and when assembly instructions are not followed, the warranty no longer applies.

You requested a replacement unit; however, under our warranty terms and conditions, we are only able to replace parts where there is a proven manufacturing or product fault. A full unit replacement is not covered. In line with this, we offered to raise a quotation for the parts you require at a discounted rate, but we have not yet received a response regarding this offer.

We understand this may not be the outcome you had hoped for, but we remain willing to assist with the supply of discounted replacement parts should you wish to proceed.