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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Fibre cot mattress was delivered with visible dents in the "dent resistant foam"!! Customer services told me they do not consider that I am entltled to a refund as this is as expected and the dents... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We ordered a rocking chair (via John Lewis), and there was a faulty part (a screw hole was partially covered and we could not assemble). A very quick email conversation to establish which part was re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a great experience to find a company actually giving customer support at a level not found in the last decade or so. I e-mailed last night with a query, they replied first thing this morning t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Obaby is one of my fave baby brands. Their products are genuinely of high quality. We have our incredible nursing rocking recliner chair, baby clothing shelf and cot all from Obaby. It’s a trusted bra... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para bebés

Escrito por la empresa

Award-winning nursery furniture, lovingly made by our family — for yours.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

639 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(639)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fab customer service

I purchased a cot and drawers from a retailer over a year ago. The legs broke during a move (our error) and when I contacted Obaby, they sent out a replacement set with no charge. Great customer service.

8 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great glider chair and amazing customer service!

Bought the Madison glider chair in pebble and am delighted. Chair is absolutely beautiful and so comfy! Even more importantly, the customer service I received from Obaby was exceptional --- the chair was sent out the day after purchase, but the delivery company delivered it to the wrong address. I phoned the number on the website and spoke to the most friendly customer representative, who immediately sent out a replacement chair, which arrived in less than 24 hours! Really impressed with the quality of the furniture and service!

4 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company bought a space saver…

Amazing company bought a space saver cot and while building a couple of screws broke. Asked in an email if I could get some more and they are kindly sending some out to me. Product is amazing quality quick and easy installation definitely purchase from this company again

31 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Claire, oh wow thank you so much! It really does mean to world to us when we can make our customers happy 🤍

Valorada con 5 estrellas sobre 5

Replacement parts

Ordered Nika 2 piece set from Studio, and unfortunately one part was missing from the charging station. Studio’s customer service was appalling, but after writing to Obaby on instagram, and consequently an email with Beth the replacement part has been sent! Absolutely delighted, speedy replies and fantastic customer service. The furniture is also great quality!

26 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Amanda, Fab to hear we could help out, and I will make sure Beth sees your lovely comments 🤍

Valorada con 5 estrellas sobre 5

Great company

Lovely furniture and top quality products. Love that they have more creative and colourful options for furniture sets, compared to other brands out there.
The OBaby customer service is always super helpful which is a great bonus!

17 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Nadezhda we are so proud of our collections, and it is fab to hear you love them too! Thank you for taking the time to leave us feedback 🤍

Valorada con 5 estrellas sobre 5

Good quality cot at a very reasonable…

Good quality cot at a very reasonable price. Delivered on time and in very good condition. Dare I say, fun to assemble!

15 de junio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Sam, ah thank you for your review thats amazing to hear. Who says DIY cant be fun! :-)

Valorada con 5 estrellas sobre 5

Thank you Maria for sorting out the…

Thank you Maria for sorting out the problem and sending me new bolts! Customer service was good and resolved my issue quickly.

13 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Naimmul, thank you for your great review! I will make sure Maria sees this :-)

Valorada con 4 estrellas sobre 5

Obaby cot bed - good value, good quality.

Obaby cot bed had good reviews and was a nice design. It was very good value from the manufacturer itself. The order was delayed, but by less than a week and e-mail communication was very good. (The cot smelled quite strongly when it arrived so couldn't put baby straight into it. We knew it met British Regs and was non-toxic, so nothing to worry about but it was too overpowering initially. However, we were able to wash it with hot, soapy water and vinegar, took it out into the garden to air each day for about 4 days and it was absolutely fine.) Really pleased with quality and value of product.

18 de mayo de 2023
Opinión espontánea
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Respuesta de Obaby

Hi there, I am so sorry to hear you had this experience. Although its great that this has now been resolved, and that you are pleased with the quality and value of the cot. If you need any info about this, please dont hesitate to contact our customer experience team who will be happy to help 🤍

Valorada con 5 estrellas sobre 5

Very Very helpful customer service.Fast…

Very Very helpful customer service.Fast to answer questions. Cot is very sturdy, good quality and appears to be comfortable for my daughter.I have the Stamford Spacesaver cot and it still is spacious while not taking up alot of space in the room.It looks really nice and well made.

6 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi there, thank you for your review, thats fantastic to hear! The Stamford Space Saver looks beautiful and I hope your little one has sweet dreams in their new cot :-)

Valorada con 5 estrellas sobre 5

We needed to replace few parts that were damaged by us and obaby team sorted it in few days

Our baby’s cot bed parts were damaged when it had to be taken apart. We contacted obaby customer support team and they were great! They sorted replacement parts in a matter of few days- we were so relieved that we can get original parts and cot will remain safe.
Their products are amazing quality ( we have a baby wardrobe too)- couldn’t recommend this brand enough!

5 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Vaida, wow thank you so much! We really appreciate having such amazing customers 🤍

Valorada con 5 estrellas sobre 5

We lost some of our bolts for the cot…

We lost some of our bolts for the cot bed when moving.
Maria from Obaby was so helpful.
Nothing was too much trouble for her.
A real credit to Obaby team.
Can’t thank her enough.

4 de julio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Tina, we all agree that Maria is fab! Really happy she could sort out getting replacement fittings for you. Please dont hesitate to let us know if there is anything else we can do 🤍

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, lovely products, any issues have been resolved very efficiently.

1 de junio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Taya, thats wonderful to hear, thank you so much for leaving a review 🤍

Valorada con 5 estrellas sobre 5

Fantastic well made cot bed

Fantastic well made cot bed , we have been using for over a month now , solid construction , easy to assemble , loos fantastic in just plain white, we bought the mattress to fit and the baby loves it.
Would definitely recommend the cot bed and mattress

9 de junio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Steven, really happy to hear your baby loves their cot! Thank you so much for recommending Obaby :-)

Valorada con 5 estrellas sobre 5

Very impressed with variety of stock on…

Very impressed with variety of stock on website. Ordering was very easy.
Delivery was quick.

25 de abril de 2023
Opinión espontánea
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Respuesta de Obaby

Hi there, thank you for taking the time to write a review. We are really happy to hear you had such a great experience!

Valorada con 4 estrellas sobre 5

Chest of drawers review

We only asembled the chest of drawers so far. It seems sturdy and has loads of space.
Only negative thing I would say so far ( it's not being used yet) is that assembly would have been a lot easier if all the parts had markings...only two parts were marked in the two boxes that that chest of drawers came packed in.

17 de junio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Michaela, thank you so much for your feedback. We really do appreciate it and I have passed your comments onto our design team. 🤍

Valorada con 5 estrellas sobre 5

Help with spares

We brought a nursery set from them and we managed to ruin one of the nuts for the cot when assembling (it was our error and the instructions do warn you about it and to be careful) i emailed the customer service team to ask if i can buy some new nuts for the cot today and i’ve just received a call back asking me how many i needed and that they would send them in the post free of charge. I spoke to Maria in the customer service team she was really lovely, helpful and friendly.

16 de junio de 2023
Opinión espontánea
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Respuesta de Obaby

Hi Becky, our team are always happy to help, and Maria will be thrilled you have taken the time to write a review. Thank you so much 🤍

Valorada con 5 estrellas sobre 5

Brilliant cots and amazing service.

My baby grandson had a cot from Obaby it was beautiful and very strong. I stored the cot after my grandson grew out of it and when I needed it for my new granddaughter I had somehow lost the fittings. I phone the company and a lovely young lady called Beth helped me. She was so understanding, I couldn’t be more pleased with the help this company provides and would recommend them to anyone.

7 de junio de 2023
Opinión espontánea
Logotipo de Obaby

Respuesta de Obaby

Hi Susan, thank you so much for your lovely feedback and comments about the service you received from Beth. We really do appreciate it 🤍

Valorada con 5 estrellas sobre 5

Great quality, great service!

Our cot has arrived & been put up.. after many weeks of hunting trying to find the right cot for us. It’s great quality with the wood being nice and smooth.. which was a concern after I got a splinter from touching a cot in a shop! We are based in what is classed as a rural location so we were unable to process our order online with our postcode. I called the team and dealt with the lovely Maria who could not have been more helpful and friendly. She got everything sorted and completed the order over the phone after trying to adjust the website. I couldn’t recommend their service enough let alone the quality of the product, which was also super quick and easy to put together (although we did do it together) and can’t wait for the day our little one moves into her cot bed! Thanks again Maria & team OBaby

2 de junio de 2023
Opinión espontánea
Logotipo de Obaby

Respuesta de Obaby

Hi Mrs Mcbain, that's wonderful to hear! I know Maria is over the moon she could help, and really appreciates you taking the time to leave a review. We hope your little one has sweet dreams in her new cot bed 🤍

Valorada con 5 estrellas sobre 5

I requested help with spares 3 full…

I requested help with spares 3 full years after my purchase of a cot bed. I had lost some bolts.
They were so efficient and helpful sorting out what I needed and sending it completely free including postage.
Marvellous customer serice

6 de junio de 2023
Opinión espontánea
Logotipo de Obaby

Respuesta de Obaby

Hi Tom, thank you so much for your review. We are really happy we could help!

Valorada con 1 estrellas sobre 5

The delivery date has changed 3 times…

The delivery date has changed 3 times on an order I placed nearly 2 months ago. Will this order ever arrive…!?!?

3 de junio de 2023
Opinión espontánea
Logotipo de Obaby

Respuesta de Obaby

Hi Gareth, thank you so much for your review. I completely understand how frustrating it is when there is a delay and you are waiting on your order to arrive.

I can see we did let you know on the 17th April, that the stock wasn't due until June.

Unfortunately factors that cause the delays are out of our hands, as we would always rather the stock came asap. I will ask one of the team to monitor your order and keep you updated. I am so sorry for the time it has taken, we really do appreciate your patience.

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