Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is my 3rd Review. I am so angry. I have been dealing with this incompetent company for quite a while. I wanted to terminate my contract for both gas & electric 2 years ago but unfortunately I di... Ver más

Valorada con 5 estrellas sobre 5

Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Ver más

Información sobre la empresa

  1. Compañía de servicios públicos de electricidad
  2. también en la categoría
  3. Empresa de gas

Sobre One Energy

Escrito por la empresa

You may not know this, but One Energy have been providing energy to businesses all over the UK for the past 15 years.


Get a bespoke quote tailored to your businesses individual needs!
Get Gas Quote Get Electricity Quote

We have identified that businesses experience all sorts of huge problems when dealing with their energy supplier. These problems include;

🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency


The brains at One Energy have decided that there is no need for any of these problems and have designed a system where the individual needs are at the heart of a resolution.

Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.

Click Below to find out More!

More Info About Us

Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

131 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 66% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,5

Todas las opiniones

(131)

16 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service!

I recently transitioned over to this supplier after a recommendation and found the process simple, easy and problem free. Very knowledgeable and friendly staff who always respond when needed. Thank you One energy!

26 de septiembre de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Anthony, glad the team could assist you.

Valorada con 5 estrellas sobre 5

Great customer service

I would recommend One Energy for their customer service alone. After having issues with my previous supplier, I cannot express how much being able to talk to my account manager so quickly can make such a difference. Went through every step of the process and I couldn’t feel in better hands.

15 de septiembre de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Here at One Energy we value our customers massively, we are glad you fell in good hands!

Valorada con 5 estrellas sobre 5

Accounts Live

I have just had my gas and electric accounts go live with one energy, the account managers assigned to me were very professional and clear when setting up my payment plans and applying my discounts as promised, more than happy with the service supplied.

8 de septiembre de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi David, thankyou for your kind words!

Valorada con 5 estrellas sobre 5

Recently signed up because of a…

Recently signed up because of a recommendation. So pleased with my decision. Thanks to Josh and Jonathan. Great team!

20 de julio de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Stuart, Josh and Jonathan will be delighted! Thank you for your review.

Valorada con 5 estrellas sobre 5

Absolutely cracking company

Absolutely cracking company, only been with One energy a few months now, and I must say I wish I found them sooner! Credit to Jonathan, excellent account manager!

7 de marzo de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

We are glad you feel that way!

Valorada con 5 estrellas sobre 5

People and Service was great

Service was great and the people i spoke with handled my situation very well, couldnt be happier with the help recieved.

11 de abril de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Jack, customer relationship is important at One Energy, glad the team assisted you accordingly.

Valorada con 5 estrellas sobre 5

Excellent company!!

We changed to one energy 1year ago after being offered a 5% discount on both our existing gas & electric tariffs.
The discount is a true discount off of our original tariff & we have been very happy with the service we have received from everyone at one energy & would have no hesitation recommending one energy, so much so that we have just asked them to quote for our next fixed price deal as ours ends in October.

24 de junio de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Pauline, we are delighted with your words, please let us know if we can assist with anything at all.

Valorada con 5 estrellas sobre 5

Reduced rates

I was moved across to One energy who simply took on my current supply and reduced my rates by 5%, I know it doesn't sound like a huge amount but in the grand scheme of things it has made a huge difference.

8 de junio de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Keira, we are glad the 5% reduction helps.

Valorada con 5 estrellas sobre 5

Moving to one energy has been a godsend…

Moving to one energy has been a godsend for my business partner and I, so easy to deal with! Receive invoices every month at a great rate. Would recommend to others.

30 de octubre de 2022
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Kirsty, happy to help, as always!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service and really helpful with any query I have, couldn’t recommend more. Thank you one energy!

11 de mayo de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi John, as always, our customer relationship is important.

Valorada con 5 estrellas sobre 5

Was referred off a friend and local…

Was referred off a friend and local business proprietor. Always on hand if I have a problem and managed to sort out a long standing issue with my previous supplier.

4 de mayo de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Anna, as a valued customer of ours, we appreciate your kind words.

Valorada con 5 estrellas sobre 5

Satisfied .

Poor start but issues sorted satisfactory.

6 de abril de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Teresa, we are sorry to hear of any negative experience you may have faced, however we are glad this experience was turned around for the best!

Valorada con 4 estrellas sobre 5

True to their word

Received a call saying they could reduce my energy bills which have rocketed recently in my pub/restaurant. They proved to be as good as their word so thank you.

2 de abril de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Steven, always happy to help.

Valorada con 5 estrellas sobre 5

Great Service

Since moving to One Energy I have found they are very easy to work with and always helpful. Any queries I have are always answered quickly and resolved. Highly recommended.

21 de marzo de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Emma, we are glad you feel this way. Please let us know if we can assist any further.

Valorada con 5 estrellas sobre 5

I moved to one energy from British Gas…

I moved to one energy from British Gas for my electricity over a year ago as their renewal price was much cheaper. I’m glad I moved when I did as prices have more than doubled since. They have been easy to deal with and no issues even after a had an incorrect final bill from British Gas which one energy helped me rectify.

6 de enero de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi James, One energy provide a great team, with expert knowledge! We are glad to learn of your positive experience.

Valorada con 5 estrellas sobre 5

I moved to one energy and I never have…

I moved to one energy and I never have to wait on hold.
I can get through to my account manager and any query that I have is resolved quickly and efficiently.
Their bills are easy to understand and their whole process is really straightforward

4 de marzo de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Simon, happy to help as always!

Valorada con 5 estrellas sobre 5

Great

Been with OE for just over a year, had no issues and brilliant to pick up a phone and speak straight away to a human being. Really competitive prices In challenging times.

28 de febrero de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Steve, we look to offer the best prices around, no matter the climate situation. Glad this is reflected.

Valorada con 5 estrellas sobre 5

Left BES in December who were vastly…

Left BES in December who were vastly overcharging me on my unit rates. Joined One Energy and my is not rates are nearly half what I was on. I get regular access to my account manager who provides me with their mobile number and email address. No complaints here thanks team

22 de febrero de 2023
Opinión espontánea
Logotipo de One Energy

Respuesta de One Energy

Hi Liv, your account manager would be delighted, thanks for your kind words.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más