This is my 3rd Review. I am so angry. I have been dealing with this incompetent company for quite a while. I wanted to terminate my contract for both gas & electric 2 years ago but unfortunately I di... Ver más
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Consulta las opiniones de los clientes
Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Ver más
La empresa ha respondido
Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Ver más
La empresa ha respondido
Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Ver más
Información sobre la empresa
- Compañía de servicios públicos de electricidad
- también en la categoría
- Empresa de gas
Sobre One Energy
Escrito por la empresa
🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency
Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.
Información de contacto
Po Box 234, WA3 9DR, Warrington, Reino Unido
- 0845 226 2653
- info@one-energy.co.uk
- www.one-energy.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 1 semana
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Excellent service!
I recently transitioned over to this supplier after a recommendation and found the process simple, easy and problem free. Very knowledgeable and friendly staff who always respond when needed. Thank you One energy!

Respuesta de One Energy
Great customer service
I would recommend One Energy for their customer service alone. After having issues with my previous supplier, I cannot express how much being able to talk to my account manager so quickly can make such a difference. Went through every step of the process and I couldn’t feel in better hands.

Respuesta de One Energy
Accounts Live
I have just had my gas and electric accounts go live with one energy, the account managers assigned to me were very professional and clear when setting up my payment plans and applying my discounts as promised, more than happy with the service supplied.

Respuesta de One Energy
Recently signed up because of a…
Recently signed up because of a recommendation. So pleased with my decision. Thanks to Josh and Jonathan. Great team!

Respuesta de One Energy
Absolutely cracking company
Absolutely cracking company, only been with One energy a few months now, and I must say I wish I found them sooner! Credit to Jonathan, excellent account manager!

Respuesta de One Energy
People and Service was great
Service was great and the people i spoke with handled my situation very well, couldnt be happier with the help recieved.

Respuesta de One Energy
Excellent company!!
We changed to one energy 1year ago after being offered a 5% discount on both our existing gas & electric tariffs.
The discount is a true discount off of our original tariff & we have been very happy with the service we have received from everyone at one energy & would have no hesitation recommending one energy, so much so that we have just asked them to quote for our next fixed price deal as ours ends in October.

Respuesta de One Energy
Reduced rates
I was moved across to One energy who simply took on my current supply and reduced my rates by 5%, I know it doesn't sound like a huge amount but in the grand scheme of things it has made a huge difference.

Respuesta de One Energy
Moving to one energy has been a godsend…
Moving to one energy has been a godsend for my business partner and I, so easy to deal with! Receive invoices every month at a great rate. Would recommend to others.

Respuesta de One Energy
Had a nightmare with my previous…
Had a nightmare with my previous supplier and so far one energy have been fab. Great customer service, no issues. We're very happy.

Respuesta de One Energy
Great customer service
Great customer service and really helpful with any query I have, couldn’t recommend more. Thank you one energy!

Respuesta de One Energy
Was referred off a friend and local…
Was referred off a friend and local business proprietor. Always on hand if I have a problem and managed to sort out a long standing issue with my previous supplier.

Respuesta de One Energy

Respuesta de One Energy
True to their word
Received a call saying they could reduce my energy bills which have rocketed recently in my pub/restaurant. They proved to be as good as their word so thank you.

Respuesta de One Energy
Great Service
Since moving to One Energy I have found they are very easy to work with and always helpful. Any queries I have are always answered quickly and resolved. Highly recommended.

Respuesta de One Energy

Respuesta de One Energy
I moved to one energy from British Gas…
I moved to one energy from British Gas for my electricity over a year ago as their renewal price was much cheaper. I’m glad I moved when I did as prices have more than doubled since. They have been easy to deal with and no issues even after a had an incorrect final bill from British Gas which one energy helped me rectify.

Respuesta de One Energy
I moved to one energy and I never have…
I moved to one energy and I never have to wait on hold.
I can get through to my account manager and any query that I have is resolved quickly and efficiently.
Their bills are easy to understand and their whole process is really straightforward

Respuesta de One Energy
Great
Been with OE for just over a year, had no issues and brilliant to pick up a phone and speak straight away to a human being. Really competitive prices In challenging times.

Respuesta de One Energy
Left BES in December who were vastly…
Left BES in December who were vastly overcharging me on my unit rates. Joined One Energy and my is not rates are nearly half what I was on. I get regular access to my account manager who provides me with their mobile number and email address. No complaints here thanks team

Respuesta de One Energy
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