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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was nervous about having a third party review our website but was very happy with the service provided and being kept up-to-date with progress. I feel I can trust OneHourSiteFix to cast their expert... Ver más

Valorada con 5 estrellas sobre 5

We're a small outfit and although we wear many hats, CIO is not one that fits us. These folks are highly responsive and fixed our issue(s) promptly at a very reasonable cost. Our site's actually ru... Ver más

Valorada con 5 estrellas sobre 5

My family-friendly site was hacked by an ED Pharmacy. Within minutes of contacting the team at OneHourSiteFix, the team jumped into action to analyze, shut down the bad guys, and get my si... Ver más

Valorada con 5 estrellas sobre 5

The support from OHSF has been outstanding for our two corporate websites robinrams.com and dmd.solutions. We have managed to recover from a malware infection and they provide really good continuous s... Ver más

Información sobre la empresa

  1. Proveedor de soluciones para eCommerce
  2. Tienda de equipos de seguridad

Información proporcionada por diversas fuentes externas

A website protection and malware removal service provided by SharkGate Limited. At OneHourSiteFix we are probably the fastest, but definitely the best, in the world to FIX hacked websites. Once cleaned we PROTECT a website from being hacked again by placing it behind the SharkGate cloud-based protection. Simple, easy and friendly. No confusing IT jargon. Just get it fixed. Get it protected.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

444 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I can't recommend this company enough!

I can't recommend this company enough! Every time we have a problem with our site these guys fix it literally within the hours or before the day ends. Communications with them have always been delightful and I feel comfortable enough to joke around with them even when I'm freaking out! They are professional, educated, lovely to work with and have always helped no matter what. Thank you to OneHourSiteFix, it honestly saves me so much stress and they are WORTH EVERY PENNY!

2 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service and Support

I'm sure most people find these guys when their site is hacked, just like I did. They are responsive, quick, and do a GREAT JOB. I can't even begin to tell you how impressed I am with their support.

25 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beyond expectation and a joy to work with.

Our website was hacked. Attempts to solve the problem ourselves miserably failed. Friends, even the most internet-savvy ones, couldn't help either. A web search led to OneHourSiteFix. That looked like an outrageous claim. Yet, it had excellent reviews. So we gave it a try and found that the responses we received were immediate, friendly, helpful, constructive, and effective. In less than an hour after we had signed up, we were safe again. I highly recommend this service. It's worth your money. Besides, working with this team is simply a pleasure. They make you feel at home with them. Thank you, guys!

21 de mayo de 2022
Valorada con 5 estrellas sobre 5

Great service

So far I have been very impressed with this company. They solved the redirection malware problem very quickly for both my WordPress websites. Communication from them was exemplary, I was kept up-to-date at all stages - it's unusual these days. The actions I had to do were easy to do thanks to clear instructions - vital for someone like me! Thank you.

3 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Website Down!

So, had a major issue with my website being attacked and going off line. I found onehoursitefix after researching many avenues to get my website back up.
They fixed issue within two hours and they even went to the next level and protected my site behind another layer of security so this does not happen again. Prompt fix and lots of follow up!

15 de marzo de 2022
Valorada con 5 estrellas sobre 5

Excellent customer service and they…

Excellent customer service and they always willing to help in any situation. Very professional and fast response. They are the one of a few companies who really care about customers. Highly recommend. Look no further. Definitely more than 5 stars.

21 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

They mean it OnehourSitefix and they really dit it.

Service provided by onehoursitefix is really really perfect and awesome. They kept me updated with progress and really fixed my site within an hour from the time they started working on it.

I would recommend everyone to use this service very professional and great value for money.

I am very thankful for their expertise and remove malware from our website.

7 de noviembre de 2021
Valorada con 5 estrellas sobre 5

This guys are an excellent team!

This guys are an excellent team.
A customer service of 10!
they removed a malware attack immediately!
There was communication at all times!
They are simply the best at what they do!
thank you so much for your help!

7 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

This is an edited review because the proof I provided to Trustpilot in which Paypal says that the payment taken from my account was marked as a subscription without my approval is not enough.

A year ago when my site was hacked I hired OneHourSiteFix to fix it. They have fraudulently kept my payment details and charged my account almost £200 for an upcoming year of "service", which I never asked for. Apparently there was an account on their site, from where I was supposed to cancel before the "subscription end date". I never signed up for a subscription.

After I sent them an email to ask why they have charged my account when my site was fixed a year ago - for which I paid, they said I subscribed to their services and that they will not refund me. They charged my account for a year in advance, for services I did not want nor use. I have had a few emails back and forth with them and in all they said that they will pass my enquiry to their accounts but I didn't get any reply from them. Their last reply to me, before I wrote this review, was "you will not get a refund".

They refused to give the money they took from my account back, subscribing me for an upcoming year of "services" I refused to have. Even if I have a payment receipt for ONE service only, and a welcome email confirming I only paid for a one time website fix, Paypal said they created a payment plan using my details. I never authorised them to take a second payment from my account.

Since I wrote this review they have refunded my account but also tried to take my review down and wrote a reply with so many things that are not true. If they would have informed me before taking the payment that they will, as every single other service provider I work with does, and explain what that was for, it probably wouldn't have got to this. But they simply just took the money from my account.

5 de septiembre de 2021
Opinión espontánea
Logotipo de OneHourSiteFix (SharkGate)

Respuesta de OneHourSiteFix (SharkGate)

Hi Joanna,

Many thanks for your ‘review’. Whereas we do have a 'Fix Only' service I can see from our system that you instead signed up to our ‘Fix and Protect’ service, which means as well as cleaning your site from all infections our team then protects it from malware 24x7x365 through the following year.

Our 'Fix and Protect' service is renewed annually (which you checkbox agreed to on the sign-ups terms and conditions). The big red button you pressed when you signed up (Pay Yearly 50% off) also clearly indicates you will be charged yearly for our team to keep monitoring and protecting your site. A protection and security team service you then actively used throughout the last year.

I am disappointed that you use such business damaging words in your review, for quite simply, not being able to understand the plans shown quite clearly. Calling us scammers and thieves is quite repugnant, as you have been fully refunded, which we would always be more than happy to do if someone mistakenly renews. Having a subscription auto-renew is normal for services like this, I am sure you don’t complain every time Netflix or apple collects the monthly amount?

This is in our eyes is defamation and I am quite flabbergasted that you double quote “services” as if to imply you received very little service. Looking at the communications with our team I can see that we have responded to you professionally and promptly throughout the last year as we protected your site and aided you with any security questions. It comes as no surprise that your other reviews on the TrustPilot Platform have similar headlines like ‘THEY WILL STEAL YOUR MONEY’ (for another innocent company).

Having a journalistic website, it’s normal to also detail positive? Perhaps in your review, you may have mentioned that we fixed your hacked website quickly and that you were happy with your website being back online? and enjoyed having a malware-free website during this last year?

All said and done you are complaining about an auto-renewal, which you agreed to and have been fully refunded for and we wish you all the best with your future endeavours.

Kind Regards
Peter

Valorada con 5 estrellas sobre 5

My experience with "OneHour SiteFix has…

My experience with "OneHour SiteFix has been amazing. I am coming from a terrible experience with another company, a real SCAM, I was not happy, of course, it's my business, they blacklisted it saying that my website was hacked, charging me $700 to fix, it was a nightmare. Fortunately, I found online OneHourSiteFix and they really fixed my website, they are extremely competent, honest, tell the truth.

I am amazed for the services that I never had, definitely, I am gonna recommend them to all of my friends, co-workers that need help against these scams type.

I have no words for such gratitude that I feel that they are helping me whenever I need,

Thank You So Much OneHourSiteFix, Love you Guys!

19 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I run a credit repair business and website…

I run a credit repair business/website and it was consistently being attacked and infected with malware. This had been going on for months and I spent allot of time and money trying to resolve this issue.
I was running malware and virus protection at the server and cPanel level, Word Fence on the website and still had major attacks.
OneHourSiteFix - SharkGate had this resolved and my website cleaned in less than an hour and follow-up regularly.
I can not say enough about their work and follow-up and would highly recommend to anyone with sensitive data.

24 de mayo de 2021
Valorada con 5 estrellas sobre 5

OneHourSiteFix restored my site

My WordPress site was hacked and I was not very familiar with the software. After some research and seeing all the positive reviews, I chose OneHourSiteFix. It was a very good decision. I sent screenshots and explanations of what happened to them. They quickly mobilized and took action and restored the site. I was so thankful to see it work again.

The hackers continued to attack the site and OneHourSiteFix continued to help me figure out what to do. They added extra security and monitoring and have been very helpful every time I needed them. They gave me recommendations on what I could do to secure the site too. I completely recommend them.

21 de abril de 2021
Valorada con 5 estrellas sobre 5

Absolutely outstanding service!!

Absolutely outstanding service! Fast, courteous, with lots of communication as to what will happen next. I'm a blogger - not a techie. My 250+ page site was suspended due to hacking. It was a hot mess and I was devastated. I thought, due to my lack of expertise, that I would have to rebuild from scratch, but OneHourSiteFix had my site cleaned and up and running (and protected from further attacks!!) in no time at all! Such a relief! I am so very grateful and I recommend the team and service at OneHourSiteFix wholeheartedly! Great job!!!

Morgana Braven
flamingjanes.com

25 de marzo de 2021
Valorada con 5 estrellas sobre 5

Phew - saved by onehoursitefix

Glad I found this website,website redirecting and tried a couple of free plugins that didn't work. Eventually bit the bullet and signed up to onehoursitefix. Brilliant. Website was fixed very quickly and constant email updates was helpful. Website chat was great and responsive - a real human NOT A BOT. Highly recommended if you have problems with your wordpress site and just want the problems gone.

19 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good and fast - better than the others

Having used Sucuri for a number of years and paid over 3725DKK I was astounded that when my website was actually hacked - it took 2 days just to get a response from customer services. They didn't even realise it had been like that for 5 days. Gentle moses !

Out of stress I looked elsewhere and thank fully I tried onehoursitefix after within a very small amount of time the team had confirmed the problem, scanned and fixed my website, Make no mistake these people are the good and fast.

Thanks onehoursitefix

12 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

OneHourSite fix broke my website and…

OneHourSite fix broke my website and had it completely down for 2 days. They were unable to fix it after a week. So I have cancelled the contract. They are very nice, but totally useless

11 de marzo de 2021
Opinión espontánea
Logotipo de OneHourSiteFix (SharkGate)

Respuesta de OneHourSiteFix (SharkGate)

Dear Peter,

I have had the opportunity to review our support system to try to understand what happened here. We pride ourselves in our customer satisfaction, and I am sad to see how we went from you saying “All working fine. Onehoursitefix rocks! you can quote me” to seeing this 1 star review on Trustpilot. Clearly something went amiss.

On reviewing the information, it does look like the website clean went very well and we found and removed the malware quickly after you had waited some 36 hours for a response from Sucuri. However when moving your website to behind the firewall, unfortunately things didn’t go so well. I took the opportunity to speak with one of the technicians involved to understand what went wrong:
1. Some IP ranges were being blocked by your hosting partner “Fastcoment”. This was out of our control and quite unusual, but we did offer to liaise with them on your behalf.
2. Your website was already behind a firewall and that information was not included on the initial information submitted. We normally triple check these details submitted by our customers. In this instance the presence of an existing firewall setup was not detected immediately and resulted in DNS changes not being applied as quickly as we would of liked.

To add more confusion, you confirmed that the site was correctly working but then a short while later said you had some issues. DNS propagation can take time and that coupled with IP ranges being blocked it ‘clouded’ the picture.

I am not disputing in anyway that we could have handled this better. From time to time things do go wrong, and it’s important that we hold our hands up and learn from these situations and adapt accordingly. We should have spotted the issue more quickly. period. On a positive note, I do see that we were continually in communication with you trying to work through the issue.

Regardless, you didn’t receive the level of service and customer satisfaction you expected - and for that I sincerely apologise, I have organised a full refund and wish you all the luck with your future endeavours.

Many thanks,
Tammy

Valorada con 5 estrellas sobre 5

Very easy to communicate with. We're happy with them

I don't usually write software/app reviews but I wanted to pass along that we have been very pleased so far with Onehoursitefix.com. They got right to work and fixed our issue and they have been very easy to communicate with. We are now off all the blacklists and they have also helped us with DMARC issues that caused emails to bounce. Very happy with them.

18 de febrero de 2021
Opinión espontánea

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