Avoid. Ordered pump which supposed to be next day delivery then had a note on invoice 3-5 working days delivery. The whole gone, 2 emails sent, no reply, no pump, no delivery day. Happy business… Th... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Rang the sales line to ask about marine wet exhaust hose after having trouble with the website. Spoke to Lee who couldn't have been more helpful, he found the length I needed, took my details and it... Ver más
La empresa ha respondido
‼️ Highly recommend ‼️ I have bought Saniflo XR Up, and it was delivered next day, well protected. Very good quality and the most important lowest Price on the market so far 👍🏻 So if you need an... Ver más
La empresa ha respondido
Very fast delivery. Product was perfect and could be installed in minutes as I am replacing a noisy one with the new one. Just using finger to unscrew the old and then screw the new. Surprisingly... Ver más
Información sobre la empresa
Información de contacto
Online Pump Supplies, WA3 6BL, Warrington, Reino Unido
- 0800 043 1111
- sales@onlinepumpsupplies.com
- www.onlinepumpsupplies.com
3,9
Muy bueno
635 opiniones
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You delivered on time.
2 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good morning
I'm glad to hear that your order arrived on time! I hope we can do business together again in the future and earn that extra star from you.
Kind regards
Blake Holmes
Customer Service Advisor
Easy site to navigate & find what I…
Easy site to navigate & find what I wanted even though I had no idea what they ( Hydro Snakes) were called!
Loads of helpful info on product. Good pricing. Quick delivery. No probs 😊
7 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good morning
We pride ourselves on our company website, which has been designed and constantly maintained for customer ease, I'm happy to hear that this has made your purchase easier. I hope you visit us on the website again soon.
Kind regards
Blake Holmes
Customer Service Advisor
Fantastic company to deal with
Fantastic company to deal with. Problem with DPD not delivering....nothing to do with online Pumps...who chased delivery and got my delivery payment refunded next day. Excellent service from I think was named Kerry).
5 stars all the way
6 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good morning
We're very grateful for the kind, understanding words and the five stars! We pride ourselves on our customer service and are glad to hear that you found it excellent. I hope we can do business together again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Good pump.Qiick delivery
5 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good morning
Thank you for the five star review. I hope the pump continues to work well for you.
Kind regards
Blake Holmes
Customer Service Advisor
AS ALWAYS BRILLIANT FROM INITIAL…
AS ALWAYS BRILLIANT FROM INITIAL ENQUIRY TO DELIVERY.
CANNOT RECOMMEND THEM ENOUGH
2 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good morning
THANK YOU FOR YOUR RECOMMENDATION! I'm glad to hear that we could provide you a brilliant service from the start to completion. I hope we can do this again for you in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Best price
Best price, prompt delivery, excellent communications - what more could you wish for?
3 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good morning
We're incredibly grateful for such kind words and the five star review to accompany them. We pride ourselves on our competitive prices and customer interactions and are glad to hear that you're pleased with them.
Kind regards
Blake Holmes
Customer Service Advisor
Excellent company
Very quick service. Clear description and good value. Very fast delivery
2 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good afternoon
We're very grateful for your kind words and five star review! I'm glad we could provide you a quick and easy service. I hope we can do so again some time in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Carried out due diligence on product…
Carried out due diligence on product with delivery cost still worked out cheaper than the opposition. Arrived next day at the specified time
2 de noviembre de 2023
Respuesta de Online Pumps Supplies
Good afternoon
Thank you for the detailed review. We work hard to keep our prices low and our deliveries fast, I'm glad you have been made aware of that. I hope we can provide the same fast service to you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Excellent speedy service and I’ll use…
Excellent speedy service and I’ll use the company again in the future.
19 de octubre de 2023
Respuesta de Online Pumps Supplies
Good afternoon
I'm happy to hear that you received your order quickly and very grateful to know that we'll be doing business together again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Simple easy transaction and product…
Simple easy transaction and product delivered a day early.
31 de octubre de 2023
Respuesta de Online Pumps Supplies
Good afternoon
Thank you for the five star review and we're very happy to hear that we delivered ahead of time.
Kind regards
Blake Holmes
Customer Service Advisor
Sales staff were not helpful when I…
Sales staff were not helpful when I found out I had ordered the wrong part. Very expensive postage, I decided to cut my losses and find a local supplier. My advice is to check before you buy as the website does not have clear part specifications. I will never use them again.
30 de octubre de 2023
Respuesta de Online Pumps Supplies
Dear Sir,
We were sorry to see your 1 star review, we put as much information as we can on the items, this was an 11/4" male nipple - so there is limited technical information for it. We would agree that if there is any doubt then please ring to check.
Best Regards
Gary - The WebShop Team.
excellent price,quality and speed of…
excellent price,quality and speed of delivery.
30 de octubre de 2023
Respuesta de Online Pumps Supplies
Good morning
Thank you for the five stars. I'm happy to hear that you are pleased with the quality of our service, I hope we can provide it to you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Ordered and paid for the pump at the…
Ordered and paid for the pump at the weekend and it wasn't until Thursday that they informed me the pump was not in stock.
However a similar pump was sent straight away which turned up the following weekend.
28 de octubre de 2023
Respuesta de Online Pumps Supplies
Good afternoon
Apologies for the latency of communication on the whole team's behalf. We're constantly working hard to ensure that all of our customers are updated as of when a change takes place, however, when we experience a high volume of orders, this may be more challenging than usual.
I'm glad to hear that you received an alternative quickly, when needed. I hope we can do business again in the future and earn back that extra star from you.
Kind regards
Blake Holmes
Customer Service Advisor
Anchor Pumps did really well !!!
Anchor Pumps did a really swift despatch of my order, all that I could really ask for. A component part damaged in transit was immediately sourced and forwarded. Who could ask for more.
Ian B. Walker, Ch/Eng. retired.
27 de octubre de 2023
Respuesta de Online Pumps Supplies
Good morning
Thank you for the very kind and honest review. We're glad to hear that our service was everything you had expected it to be. I hope we can provide you with it once again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Fast and responsive service very…
Fast and responsive service very helpful and efficient.
11 de octubre de 2023
Respuesta de Online Pumps Supplies
Good morning
Thank you for the brilliant review, we try very hard to ensure that we're as responsive as possible with our customers, I'm happy to hear that we have done so to your standards.
Kind regards
Blake Holmes
Customer Service Advisor
Respuesta de Online Pumps Supplies
Good morning
We're glad to hear that your product arrived on time and that our prices were great, I hope we can supply to you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Great service all round!
Rang the sales line to ask about marine wet exhaust hose after having trouble with the website. Spoke to Lee who couldn't have been more helpful, he found the length I needed, took my details and it arrived by 1pm the following day. Supplied at a competitive price and no delivery charge either as they don't charge for orders over £45.
Great service!
25 de octubre de 2023
Opinión espontánea
Respuesta de Online Pumps Supplies
Good morning
Thank you for the detailed review, I will forward these kind words to Lee. We hope we can provide you with our competitive prices once again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Excellent Service
After initial concern Online pumps have been brilliant, supplying same volume with two units within a couple of days, Really appreciated Thankyou
12 de octubre de 2023
Respuesta de Online Pumps Supplies
Dear Sir,
We apologise for the inconvenience the lack of stock of the solar vessel has caused.
A member of the sales team has been in touch to offer an alternative solution.
We will update this reply shortly.
Best Regards
Gary - The WebShop Team
Product correct and on time
7 de octubre de 2023
Respuesta de Online Pumps Supplies
Good afternoon
We're pleased to hear you received the product you wanted on time. I hope we can do the same for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Happy Customer 😃
Delivered on time. Excellent Quality. Easy to fit. Thank you.
11 de septiembre de 2023
Respuesta de Online Pumps Supplies
Good morning
We're glad to hear that you're a happy customer! We do everything we can to ensure customer satisfaction.
Kind regards
Blake Holmes
Customer Service Advisor
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