Opos Limited Opiniones 1416

Absolutely disgraceful company. OPOS have been relentlessly hounding me over a credit card debt that is currently under ACTIVE investigation by the Financial Ombudsman Service for money not owed by me. I have told them this clearly, in writing and by phone, no fewer than seven times. They simply do not care and keep contacting me anyway.

This is not just bad customer service. Continuing to chase a debt that is formally under FOS investigation is a serious breach of FCA conduct rules. OPOS are FCA-regulated and know exactly what they are doing.

I would also urge anyone reading their Trustpilot page to look carefully. The reviews there follow a suspiciously uniform pattern. Glowing 5-star praise for named agents, formulaic wording, posted at high volume. Multiple genuine reviewers on that same platform have publicly flagged them as fake and please use common sense - who gives 5*'s to someone hounding you for money??!!!

I HAVE reported this to the Competition and Markets Authority (CMA) and the FCA. Under the Digital Markets, Competition and Consumers Act 2024, commissioning or publishing fake reviews is now explicitly illegal in the UK, and the CMA has active enforcement powers including fines of up to 10% of global turnover.

If you are being chased by OPOS for an old or disputed debt, know your rights. Check whether the debt is statute-barred. If it is in dispute or under investigation, tell them in writing and keep a record. Report any harassment to the FCA and the Financial Ombudsman.

OPOS — you have been reported. Sort yourselves out.

UPDATE:

OPOS replied to this review with a boilerplate template about "taking complaints seriously."

Note carefully what their response does NOT say: They do not deny continuing to contact me while my case is under active Financial Ombudsman investigation. They do not deny the concerns raised about the authenticity of their reviews. They simply say reviews are "subject to platform policies." That is not a denial.

They then invited me to contact their Complaints Team privately. Think about that for a moment. I have posted a public review explaining that this company will not stop contacting me, and their immediate instinct is to ask me to hand over my contact details again. On a public forum. To a debt collector. That tells you everything you need to know about how they operate.

I will not be funnelled into a private channel. This matter is with the Financial Ombudsman Service and the FCA. The correct response from a genuinely compliant company would have been simple: "We have immediately placed a contact hold on your account pending the FOS outcome." They didn't say that. They sent a template and asked for my phone number. Draw your own conclusions.

I spoke to a lovely lady called Chelsea, she spoke to me like she cared and it was so lovely, especially as I’d been worrying about making the phone call.
She reassured me and it was all sorted without any stress. Thankyou Chelsea for being absolutely lovely, and not treating me like just another human in debt!

Spoke with Chelsea and she was professional and very clear on the information I needed, also understanding and reassured me to put my mind at ease. Happy with the service. Thank you again Chelsea.

Excellent customer service, the woman i spoke to was amazing and explained everything to me clearly and was a great help. She needs a raise due to being so good. Thank you for your help.

Mark was fantastic he helped me with this problem

Chelsea, was a star.
Helpful, understanding and she was very professional too.

I was wrongly charged a bill from my previous address and all this was explained to mark,mark contacted the supplier and had them take my name of the bill .he then contacted me with an update to tell me this

Dan was lovely very supportive and kind.

I recently had my identity stolen and an unexpected change in circumstances but speaking to the the team really helped, last time I had a lady I can’t remember her name and she helped me with other issues unrelated to this account. Whatever it is you’re going through I definitely recommend calling them, they will help you make a plan to pay off your balance but they will help you stay positive and maybe even think of things to help you that you haven’t thought of yet.
This time I had Mark who I can only describe as an earth angel. I had put off calling, hoping the situation would resolve, and He was the most understanding, positive, uplifting soul and had words of encouragement he keeps by his station that was so needed in that moment and really helped. Proof there is still helpful and kind people out there who really want to do the best in the world and help people. It’s not just a job to these guys they actually care and go above and beyond just customer service.
Don’t be stuck, there is always a solution and your situation will always get better.

Spoke to a lovely person called Danny who listened to the problems that had occurred with the energy company I was having problems with claiming I owed money after switching emailed over the proof I wasn’t in debt with them and hopefully after hours on the phone with the energy company hopefully will all be sorted.

I spoke with one of your call handlers called Brandon(Scottish fella).
What a delightful young man! Usually when I have to hand over money, my face is contorted with anxiety and rage! But on this occasion I was smiling. Brandon, metaphorically,has that rare ability to be able to tell you to F..k Off in such a way! That you’ll enjoy the journey…!
Whatever you are paying him? Double it

Called Opos as I wasn’t sure what the debt was in relation to. Yvonne was very helpful and gave me lots of useful information and dealt with the issue quickly. Thank you

They are trying to scam me into paying twice for a debt I have a payment plan for. Despite calling, emailing etc and pleading with them to stop harassing me, they continue to do so. I am reporting them to the ombudsman becaue this is unlawful

Hubert was a brilliant very careful and we trust him

Entirely confused by a bill I received which was sent to me in error. Danny was very helpful in explaining how the matter would be dealt with

I feel so comfortable to talk with danny he is so polite and understanding person
I really appreciate her for her concern towards costumer

Do not give your money to any debt collection agencies. They are a scam and have no legal leg to stand on. Unless your debt is for £1000s a criminal or civil court wont touch it. Costs are to high to bother i have had alot of dealings with so called debt collection agencies my advice would be don't give them the time of day.

Spoke with a woman called Alison not Gillian she was lovely very insightful had a great conversation and it felt like she really cared, I’m so glad I picked up the phone to her. It was stress free and very helpful thank you again Alison.

I spoke with mark who was friendly and helpful and managed to provide me with a suitable payment plan

A spoke to a lovely guy called Darren! He was so helpful and understanding to my situation! He resolved my issue with compassion! A credit to the company