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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

(NOTE TO TRUSTPILOT.. SHOULD HAVE 0 STAR RATING) Now 17 days where the lift is not operating at Milton Road in Croydon. Endless calls to the local office, head office and Premier ( hahahaha) Lifts... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Appalling. Living under a crack den with an Optivo tenant for 5 years has been a nightmare. Reported countless times, living with the smell of crack and people constantly visiting to get their hit at... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Unfortunately, I purchased a new flat from Optivo (shared ownership) last year. I'm having heating and hot water for several months and they don't seem able to take care of it. We were around 20 days... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’m so glad I did this 3 day course. I strongly recommend it to anyone who wants to start or develop their own business. It was so informative, inspiring and insightful. Jasmin and Jude were brilliant... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. también en la categoría
  3. Tienda de muebles

Información proporcionada por diversas fuentes externas

As one of the largest housing providers in the UK, we're committed to building homes and communities that people love.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

671 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

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3,0

Todas las opiniones

(671)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I had an urgent gas problem

I had an urgent gas problem - Bob was so very helpful and understanding and got me an appointment asap. I was very impressed by the way he handled my call

18 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi there, thanks for your kind feedback. This is great to hear. Many thanks, Ross

Valorada con 5 estrellas sobre 5

Great customer service

The customer service guy that I spoke to was very helpful, kind and considerate. Nothing was to much trouble and he talked through everything with me.

17 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Kelly for your kind feedback. This is great to hear. Many thanks, Jen

Valorada con 5 estrellas sobre 5

Leah was extremely helpful and patient…

Leah was extremely helpful and patient after being bombarded by myself with questions, jobs etc she is a wonderful asset to your team and a very kind lady.
She deserves a pay rise.

Thanks leah

17 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Chrissie for your 5 star rating and kind feedback. This is great to hear. Many thanks, Adam

Valorada con 5 estrellas sobre 5

First class service from Hollie…

Optivo operative Hollie dealt with my repair issue in a very professional fashion. It was a pleasure to interact with her. Optivo are helped enormously by staff as dedicated as her. I am very happy to let you know how pleased i was to speak with her.

17 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi there, thanks for your kind feedback. This is great to hear. Regards, Tom

Valorada con 5 estrellas sobre 5

Leah was amazingly helpful

Leah was amazingly helpful, patient and kind, she's absolutely wonderful. Thank you Leah

17 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi Katie, thanks for your kind feedback. This is great to hear. Regards, Ross

Valorada con 5 estrellas sobre 5

Really jolly uplifting chap that took…

Really jolly uplifting chap that took my call (Bob)
Sorted out a huge worry for me
Completely charming
I always find with Optivo
Nothing is too much trouble

17 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Geraldine for the 5 star rating and your kind feedback. This is great to hear. Many thanks, Jen

Valorada con 5 estrellas sobre 5

Repairs

Rang to book repairs, lady was very helpful polite and understanding.

15 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Patricia for your kind feedback. This is great to hear. Many thanks, Tom

Valorada con 1 estrellas sobre 5

Once again i have to do a review about…

Once again i have to do a review about Optivo to get things sorted, As no one seem to care at all,
At the moment we do not need permits to park where i live but we share a car park with another block of flats which have to have permits, the car park has 13 spaces for my block of flats, which i park in but i keep getting parking tickets and CPM say i have to pay. have requested signs to go up in the car park but almost 5 week later nothing , OPTIVO just dont care

15 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi Gavin, we’re keen to assist further and have sent you an email via TrustPilot asking for more information with regards to your review.

If you’re able to respond providing us with your address, email address & phone number as well as any additional details relating to your enquiry we can then pass this information to relevant team so we can see what we can do to help.

Many thanks, Adam

Valorada con 5 estrellas sobre 5

Great opportunity for the children!!

Was able to take the children on an activity morning for free thanks to optivo. The children were able to rock climb, climb the high-wrops and try archery. A fantastic event that they would not have been able to enjoy were it not for optivo.

11 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Zoe for your 5 star rating and kind feedback. I'm pleased to hear you enjoyed the event. Regards, Ross

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful lady. Answer all the questions I had in a professional manner. Explains to me what I needed to do to resolve the Issue. I am very pressed with her service and her prompt answers. Thank you, Adjoa!

11 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi Lozia, thanks for your kind feedback. This is great to hear. Many thanks, Tom

Valorada con 5 estrellas sobre 5

Thank you!

I spoke to Deborah Francis at Optivo regarding a query I had, and she was really helpful, friendly and polite, and she put my mind at ease totally.

10 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Gail for your 5 star rating and kind feedback. This is fantastic to hear. Many thanks, Adam

Valorada con 5 estrellas sobre 5

Very helpful member of staff at Optivo…

Very helpful member of staff at Optivo which is always the case.
Very quick payment made over the phone as a result with no technical difficulties

9 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Mark for your kind feedback. This is great to hear. Many thanks, Danielle

Valorada con 5 estrellas sobre 5

Excellent service

The advisor was very helpful and professional and very kind

9 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Renata for your kind rating and feedback. This is great to hear. Regards, Adam

Valorada con 1 estrellas sobre 5

Appalling

Appalling. Living under a crack den with an Optivo tenant for 5 years has been a nightmare. Reported countless times, living with the smell of crack and people constantly visiting to get their hit at all hours is intolerable. Optivo's best solution was to suggest a mutual exchange. Would you exchange your flat to one below a flat where every single window is boarded up and is recognised locally as a crack dealer?

8 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi there, we’re keen to assist further and have sent you an email via TrustPilot asking for more information with regards to your review.

If you’re able to respond providing us with your address, email address & phone number as well as any additional details relating to your enquiry we can then pass this information to relevant team.

Many thanks, Adam

Valorada con 5 estrellas sobre 5

Hollie was the most pleasant

Hollie was the most pleasant, respectful
and helpful person you could wish to deal with 👍

5 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks for the kind feedback Leon!

Valorada con 5 estrellas sobre 5

Having lost 3 members of my family in 3…

Having lost 3 members of my family in 3 years I was very low Wendy Leek the welfare officer gave me great support with weekly calls and going for walks I found this very helpful

4 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Hi Sylvia, I'm really sorry to read about the losses you've faced over the last few years, that must have been very difficult for you. It's great to hear that Wendy was able to offer some support to you.

I'll be sure to share your kind words with her as I'm sure she'll be really pleased to know she's made a positive impact. Best wishes, Tom

Valorada con 5 estrellas sobre 5

Creed Outdoor Learning - fantastic opportunity

We attended the Creed Outdoor Learning activity session today. The kids had a fantastic time doing the climbing wall, tight ropes and archery. The sessions are brilliantly organised with a safety brief and then very well run activities. Paul and his team were knowledgeable and friendly.

This is the second activity we have attended which has been run by Optivo and can highly recommend to everyone. Shona and her team are great in their communication from advertising the session upto meeting everyone at the event. It's fantastic for the children who would otherwise not have an opportunity to try these outdoor pursuit activities. Thank you for organising and look forward to more events.

4 de agosto de 2022
Opinión espontánea
Logotipo de Optivo

Respuesta de Optivo

Thanks Julie, it's great to read that you and the kids had a fun time at the sessions you attended!

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