OSIM UK Opiniones 

251
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The kiosk is located outside Waterstones inside Westfields Shepherds Bush shopping centre and displays quite a few models of their massage chairs and accessories. The staff member, Natalie, talked us... Ver más

Valorada con 5 estrellas sobre 5

Wonder customer service and experience with Gareth Lee. Tried many of the massage chairs, end up buying an invisible set. Thank you!!

Valorada con 4 estrellas sobre 5

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... Ver más

Información sobre la empresa

  1. Masajista

Escrito por la empresa

OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

251 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(251)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Product and Customer Services

Love2 four hands massage chair is probably the best massage chair available in the market. OSIM customer service is second to none. Special thanks to David H, no question was too many for him and he co-ordinated the delivery in a professional manner swiftly.

17 de junio de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Alex,
Thank you for the words of appreciation!

Hope you enjoy your Massage Chair.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

Good sales service

I recently purchased a massage chair from OSIM UK. David was the sales man who was looking after me. He supplied great service and helped me through the process of buying the massage chair as I am not based in the UK. I would recommend his service as it was fast and efficient. A very polite man. Thank you

11 de junio de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Alan,
Thank you for the words of appreciation!

Hope you enjoy your Massage Chair.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

The OSIM Usqueez2 is a birthday present…

The OSIM Usqueez2 is a birthday present for my boyfriend. I was absolutely amazed with the overall service, especially during this lockdown period because I made the online purchase on Sunday and it was delivered to me on Tuesday!! So thrilled that it had arrive 2 days before his birthday (I was expecting a 7 to 14 days wait) it was just amazing !! thank you :)
After the parcel was opened, the Usqueez2 is being used almost every night as a treat for him as he is one of the key workers.
Would definitely recommend the product

10 de junio de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Judy,
Thank you for the words of appreciation!

Hope you enjoy your uSqueez2.

Please share this wellness to more of your friends & family.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

Highly recommended

Very good product and also fast delivery.
Highly recommended!

20 de mayo de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Ludovic,
Thank you for the words of appreciation!

Hope you enjoy your OSIM products.

Please share this wellness to more of your friends & family.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

Overall experience

Overall experience, I have found so impressive. I would like to get back to this company again and again.

13 de mayo de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Tom,
Thank you for the words of appreciation!

Please also share this wellness to more of your friends & family.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

Good OSIM UK online shopping experience

It is a good first time experience shopping with OSIM UK online. I am especially pleased with the customer service David whom has been very helpful, quick response with email communication as well as resolving some mirror issue. I had purchased from OSIM in Asia previously and always have good impression with OSIM products including the uSqueez 2 I purchased this time. I look forward to even more great OSIM products in the future.

11 de mayo de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Tien,
Thank you for the words of appreciation!

Hope you enjoy your uSqueez 2 leg massager,

Please share this wellness to more of your friends & family.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

This chair is fantastic !!!

This chair is fantastic !!!
Once you learn the settings that are right for you and link your Spotify spa music to the built in blue tooth you’re in for a treat.
Support has been so efficient when I couldn’t work out where to place my forearms or how to fold in the shoulder pads , Osim sales rep directed me immediately . Prompt delivery .
Such a pleasure to treasure down time .enjoy

4 de mayo de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Daniela,
Thank you for the words of appreciation!

Hope you enjoy your uLove2 massage chair,

Please share this wellness to more of your friends & family.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

Received the ujolly back massager as a…

Received the ujolly back massager as a christmas present from family, my first electronic massager ever. Loved it! Will recommend to friends and family.

6 de enero de 2020
Opinión espontánea
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Respuesta de OSIM UK

Massage is very relaxing for us and it can also help us improve the quality of your sleep.
I hope you enjoy your uJolly, and much appreciated for your trust & investment in OSIM UK & EU
Regards,
Customer Service @ OSIM UK & EU

Valorada con 5 estrellas sobre 5

Very attentive to respond and speedy…

Very attentive to respond and speedy delivery! 👍 the products as reliable as usual

24 de diciembre de 2019
Opinión espontánea
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Respuesta de OSIM UK

Thank you very mush for your trust & investment in OSIM UK & EU products - much appreciated. Hope you're enjoying your OSIM products.

Regards,
Customer Service @ OSIM UK & EU

Valorada con 5 estrellas sobre 5

Very easy process and item came very…

Very easy process and item came very quickly

30 de noviembre de 2019
Opinión espontánea
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Respuesta de OSIM UK

Thanks for sharing Mark - much appreciated. Hope you're enjoying your uPamper 2.

Regards,
Customer Service @ OSIM UK

Valorada con 1 estrellas sobre 5

Worse customer service

It’s was the worse investment or purchase that I did., bad quality chair giving annoying sound and extremely bad customer service shut the phone and insulting being unprofessional ( here in UK). Also I contact OSIM from Singapur they said email us we are going to investigated you case I did and I still waiting the answer after 1 month...

5 de noviembre de 2019
Opinión espontánea
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Respuesta de OSIM UK

Mr Gutierrez,

The video you sent of your uJolly shows that the sounds it is making are perfectly normal machine noises. The product is not silent, although in a busy store the sound will seem far less than in the quiet of your own home, as already explained.

As your product was delivered on 9 September you are no longer able to cancel and claim a simple refund.

If you are absolutely confident, despite our technical analysis of your video, that your product is faulty, you can still send it back to us. We will check the product, and measure the sound with a decibel meter. If there is no fault you would need to pay for postage to send it and retrieve it. If there is a fault we will replace your product and refund your postage.

Let us know your decision.

OSIM UK

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I had a query and they got straight back to me via a personal email, not an automated one.
We ordered the ujolly massager from the UK site on Monday afternoon and received It first thing Tuesday morning.
I have many OSIM products that I have bought while in Singapore, and am now really happy that I am able to buy periodically from them in the UK.
I would 100% recommend.

15 de octubre de 2019
Opinión espontánea
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Respuesta de OSIM UK

Thanks for the words of appreciation. Hope you love your uJolly.

Regards,

OSIM UK team

Valorada con 3 estrellas sobre 5

Disappointing.I have owned a turbo version of the…

I have owned a turbo version of the massager for over 10 years and I find the new version is not as powerful, the head is not as ergonomically shaped as before, the unit is lighter thus not giving the weight needed. Also the unit does not give the same amount of heat as the turbo. Disappointing.

18 de junio de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Frankly I have two problems with OSIM!!

Frankly I have two problems with OSIM. I have not received the goods I ordered yet but that is because the items I require are out of stock and will not be dispatched until the end of February, so perhaps there is still a review pending when the items are delivered? However I do have a very severe problem with OSIM's payment arrangements. I expressly tried to avoid using your payment collection agency PayPal, whom I consider a bunch or crooks and gangsters.... I chose to pay directly by credit card but guess what? Without as much as a by your leavve I am redirected back to PayPal to use their site as a 'guest'??? Not only that but the evil greedy low lifes have already taken full payment for the items I have ordered and they are not yet even scheduled for delivery until after the end of February??? This is disgusting behaviour, especially considering the OSIM web site very clearly stated that the items would be "out of stock" until the end of February... Today is only the 20th.

The second issue is the exorbitant charge for postage. The items I ordered are small and light enough to be placed into a regular envelope and posted via the normal mail (surface or air) either from the UK or Singapore yet I have been charged £25. for the privilege. This is an outrage!! There was no choice as the the methodology to be used for delivery. It is totally unnecessary to send the items via a courier service. Besides even if they are sent via the UK postal service for courier delivery they use an outfit in Portugal called GLS. The record of this company delivering dispatched goods is absolutely abysmal as they have no interest in doing the job they are required to do! In all liklihood they will not even try to deliver the items and after some 4 - 6 weeks you will receive the package back again saying addressee is "....not known....!" I am really peeved with both of these issues and I hope thatOSIM will take serious note of my complaint.

So at best all I can offer is a two star rating at this point!

Sincerely.

Edward N A Fowles

20 de febrero de 2019
Opinión espontánea
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Respuesta de OSIM UK

Dear Mr Fowles,

Sorry to hear you are unhappy with our service so far. Your long lasting gel pads are due to arrive in our warehouse in approximately 20 minutes and would normally be sent out shortly thereafter. In your case I will email to check whether you would prefer to refund before sending, as you have concerns about our courier partner in Portugal.

Please be advised that payment for all pre-orders is taken at the time of the order to reserve the stock. You were welcome to wait until the stock arrived - in the case of this accessory we are unlikely to sell out before the stock arrives, although other people have also pre-ordered.

I'm sorry that your personal experience with Paypal sounds like it has been poor. Paypal is our chosen payment gateway primarily because it keeps our costs low and significantly reduces fraud. In the few years we have been using them we have had less problems with them than with other bank-related merchant service gateways.

For international deliveries we choose courier as the items being sent are valuable. Although your items are lightweight, they are not cheap, and we try to ensure the safest service for customer goods. Again, I'm sorry that your personal experience of our courier partner locally has been so poor. As GLS is a subsidiary of Royal Mail it seems unlikely that the regular post would be a safer option.

If you still have concerns about this delivery you are more than welcome to cancel. We will hold your despatch until Friday to allow for you to consider your options.

Regards,

Customer Service @ OSIM UK

Valorada con 5 estrellas sobre 5

Looks sturdy and well made

I bought this product to replace an older model purchased about ten years ago. As it is a Christmas gift I cannot comment as it is unused at present. However it arrived very quickly and was well packaged.

5 de diciembre de 2018
Opinión espontánea
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Respuesta de OSIM UK

Thanks for the review Susan. Hope the uPamper 2 is as popular as the original!

Valorada con 5 estrellas sobre 5

This is fantastic

This is fantastic! I really love it!

9 de septiembre de 2018
Opinión espontánea
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Respuesta de OSIM UK

We're really glad you love your uStiletto as much as we love them.

Valorada con 4 estrellas sobre 5

Fast delivery

19 de agosto de 2018
Opinión espontánea
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Respuesta de OSIM UK

We hope you love your uJolly as much as our service.

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