OSIM UK Opiniones 

251
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The kiosk is located outside Waterstones inside Westfields Shepherds Bush shopping centre and displays quite a few models of their massage chairs and accessories. The staff member, Natalie, talked us... Ver más

Valorada con 5 estrellas sobre 5

Wonder customer service and experience with Gareth Lee. Tried many of the massage chairs, end up buying an invisible set. Thank you!!

Valorada con 4 estrellas sobre 5

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... Ver más

Información sobre la empresa

  1. Masajista

Escrito por la empresa

OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

251 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(251)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

uDivine V

We ordered the uDivine V in Oct 2020 and the chair arrived in Nov 2020, took about 4 weeks (within expectation). David from Osim was very contactable (via FB Messenger and Whatsapp) and very good providing updates.
The delivery was equally good, we did not only get email update and also a text from Louis a couple day before of the delivery time.
The massage chair itself is great, very solid and does the job well.

23 de diciembre de 2020
Opinión espontánea
Logotipo de OSIM UK

Respuesta de OSIM UK

Hi Eric,
Thank you for the praise,

Hope you enjoy your Massage chair.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

excellent service , quick delivery, worth every single Euro :)

Very professional and quick customer service.

Submitted my order on WED 16/12 and received it already on MON 21/12 , definitely express delivery.

Amazing Xmas present for my partner, uSqueez 2 Leg Massager and uJolly Back Massager are great combined, highly recommended , worth every eurocent !

21 de diciembre de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Cheung,
Thank you for the words of appreciation!

Hope you enjoy your Massage products.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

I bought the Uscalp and Usqueeze for my…

I bought the Uscalp and Usqueeze for my mum’s birthday. She absolutely loves them and having been using both since. Especially the Uscalp has helped her to reduce a little ‘bump’ under her scalp skin and made it almost disappear. And she has much less headache now. Very good product!

21 de diciembre de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Xuan
Thank you for the words of appreciation!

Hope you enjoy your Massage products.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

Valorada con 5 estrellas sobre 5

Happy with Osim

The Osim team are helpful and assisted with the purchase process of my uDivine V chair effectively and were available through whatsapp for ease of communication. Delivery was smooth and was done in a careful manner. Thank you

16 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have many products from Osim from…

I have many products from Osim from foot massage to massage chair & vibrating plate. Their customer service is excellent and all items are all good quality. This is why I keep buying products from them again and again. With my new order from them I will get it under 1 week from purchase. Express service. Very efficient. Would recommend Osim to all my friends and family.

25 de noviembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent Product

My mum uses OSIM leg massager for many years in Singapore and it is an excellent product. Hence, my husband bought leg massager for me to improve blood circulation. Good customer service and highly recommended!

23 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Osim Massage Chair

What can I say the experience was 1st class from start to finish they made it so easy the communication was great and friendly. They gave me exactly what I wanted and delivery was fast.
Thanks Osim I’d be recommending you to my friends and family.

16 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from them

Do not buy from them, not contactable email address and Phone number shown on their website both incorrect. They charge £840 for extended warranty for my massage which was over £ 4000. Poor customer service.
Hi Osim,
Let’s be honest please check the chat Conversation before your reply , your customer service never send the technician email to me. Osim been the market for 20 year what are the reason both email address and Contact number are not contactable, how can I be patient if I am getting no where. Could you please check your online chat and email the technician details to me, my contact details and mobile number are all there. Thank you

3 de julio de 2020
Opinión espontánea
Logotipo de OSIM UK

Respuesta de OSIM UK

Dear Cora,
Sorry for the inconvenience caused to you.
However, we have been operating in the UK & EU for more than 20 Years now.

We will have a large amount of customers who need our service daily.
When you first contact us, our customer service team has provided you the technical department email, and also forwarded your request to our technicians.

You will just need to a bit patient, and then our technicians will contact you to help you.

We understand that you want your products to be fixed instantly.
However, we have to follow our own rules to help customers in sequence.

Please also note that under the COVID-19 circumstance, Our technical department has stop offering in-home repair for a few months by the UK law.

Thus, it will take some times for our technicians to help with the customers in May & June before they provide you with the services.

Again, we apologise for the inconvenience caused to you, but if you can be a bit more patient, and be a bit more understanding like other customers during this difficult period. We will be very appreciated.

Please take care,
Thank you.
OSIM UK & EU

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