OSIM UK Opiniones 

251
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The kiosk is located outside Waterstones inside Westfields Shepherds Bush shopping centre and displays quite a few models of their massage chairs and accessories. The staff member, Natalie, talked us... Ver más

Valorada con 5 estrellas sobre 5

Wonder customer service and experience with Gareth Lee. Tried many of the massage chairs, end up buying an invisible set. Thank you!!

Valorada con 4 estrellas sobre 5

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... Ver más

Información sobre la empresa

  1. Masajista

Escrito por la empresa

OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

251 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(251)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5 star rating

Great customer service for helping me and providing all the information I needed to purchase my first ever massage chair also got discount and free gift

28 de marzo de 2021
Opinión espontánea
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Respuesta de OSIM UK

Hi George,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Valorada con 5 estrellas sobre 5

Excellent customer service

My boss was interested in purchasing a massage chair from Osim. David from Customer Service contacted me and answered all my questions. My overall experience with Osim UK has been excellent! Highly recommended!

11 de marzo de 2021
Opinión espontánea
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Respuesta de OSIM UK

Hi Michelle
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, friendly and responsive customer service. The upper back massager is particularly good and provides form pressure!

2 de marzo de 2021
Opinión espontánea
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Respuesta de OSIM UK

Hi Toby
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Valorada con 5 estrellas sobre 5

Exemplary customer service from David…

Exemplary customer service from David H, who really went out of his way to assist with purchase. Very helpful and personable to deal with.Highly recommended Osim, good quality products that are durable

25 de febrero de 2021
Opinión espontánea
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Respuesta de OSIM UK

Hi RSM,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Valorada con 1 estrellas sobre 5

Extremely bad customer service , don’t recommend at all…

I have got an Ulove chair which costed about 6000euros , it got totally broken within the warranty periodic, I have tried to talk with Osim UK and Singapore, no solution at all, the excuse was the all about the pandemic since February of 2020 until now, in the meantime I saw Osim is promoting normally, so how come you can delivery a new chair but can’t offer a repair or exchange solution for a already sold chair, it’s really a shame, and I would never buy again and definitely don’t recommend.

21 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

i bought the uDiva 2 brown classic

I bought the uDiva 2 brown classic massage chair for myself and the wife.
It was delivered next day, by 2 really nice guys from Osim UK.
The chair is absolutely fantastic. it looks really classy and has many different massage modes, far better than I was expecting. Can't keep my 10 year old daughter of the chair, great value for the money we paid.(We love it)

17 de febrero de 2021
Opinión espontánea
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Respuesta de OSIM UK

Hi Stephen,
Thank you for the words of appreciation!
Hope you enjoy your Massage products.

If you have any further questions in the future,
Please feel free to contact us at any time!

Best Regards,
OSIM UK & EU Customer Service Team

Valorada con 5 estrellas sobre 5

Love the product

Love the product, way better than I could have expected and also the company provided excellent customer service. It’s like actually getting a massage!

9 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Error 16 message - uLove

Ridiculous chair. Paid over £4k for this chair to only break after 2-3 years of LIGHT usage. Today when I went on the chair, there was a super loud CRACK sound. Something inside definitely broke and scared the crap out of me.

Before, the error 16 code would appear every time, neck detection didn't work and would sometimes take a good 3-4 minutes to turn on. Apparently the fix for this would cost me £450 alone. Imagine if this keeps happening every 2-3 years? Jesus. Stay away from this guys. I only use my massage chair around 2 days max a week. Each time it's 15 minutes of usage. Now imagine if a whole family used this. It'd probably explode within a year. Who knows.

4 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

uJolly Back massager

Ordered the uJolly Back massager. Great massager, ordered it on a Tues and arrived on a Fri. Easy set up. Can’t get enough of it and now having to fight my son for it. 🤦🏻‍♀️

30 de enero de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

The delivery was sent to a wrong…

The delivery was sent to a wrong address that was different from my address in my order. Had to go around asking my neighbours and got it back, Overall, delivery service wasn’t great, but the product is pretty good, easy to set up and soothes my daily neck aches.

23 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Osim is under new management/ owner

Osim is under new management/ owner. I was desperate for my ujolly control to be repaired as I have MS and am dependent on my chair for pain relief. This nice man became my real Santa & brought me a chair on Christmas Day! Couldn’t believe the kindness & compassion. Forever grateful & will remain a customer forever . Thank you

25 de diciembre de 2020
Opinión espontánea
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Respuesta de OSIM UK

Hi Dr Soha,
Thank you for the words of appreciation!

Hope you enjoy your product now.

Please take a glass of water after each massage program.

This will help our metabolism, and get a better effect from massage.

Also, please let us know if you need any help in the future,

we are always here to help: )

Regards,

OSIM UK & EU Team

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