The kiosk is located outside Waterstones inside Westfields Shepherds Bush shopping centre and displays quite a few models of their massage chairs and accessories. The staff member, Natalie, talked us... Ver más
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Consulta las opiniones de los clientes
Wonder customer service and experience with Gareth Lee. Tried many of the massage chairs, end up buying an invisible set. Thank you!!
We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible dea... Ver más
La empresa ha respondido
A massive shoutout to Gareth, the Manchester Regional Manager, for his incredible patience. He closely followed up on my order from purchase to delivery, keeping in touch even when he was away from... Ver más
Información sobre la empresa
Escrito por la empresa
OSIM, the leaders of wellness tech, are the UK's leading retailer of premium massage chairs and well-being products.
Información de contacto
Westfield White City Shopping Centre, OSIM kiosk, Ground floor. 1 Ariel Way, W12 7GF, London, Reino Unido
- +44 01270 830888
- cs@osim.co.uk
- www.osim.co.uk
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5 star rating
Great customer service for helping me and providing all the information I needed to purchase my first ever massage chair also got discount and free gift

Respuesta de OSIM UK
We really enjoy using Osim massage…
We really enjoy using Osim massage chair, customer service is very good too, well done Osim ,keep up the good work xx
Excellent customer service
My boss was interested in purchasing a massage chair from Osim. David from Customer Service contacted me and answered all my questions. My overall experience with Osim UK has been excellent! Highly recommended!

Respuesta de OSIM UK
Quick delivery
Quick delivery, friendly and responsive customer service. The upper back massager is particularly good and provides form pressure!

Respuesta de OSIM UK
Exemplary customer service from David…
Exemplary customer service from David H, who really went out of his way to assist with purchase. Very helpful and personable to deal with.Highly recommended Osim, good quality products that are durable

Respuesta de OSIM UK
Extremely bad customer service , don’t recommend at all…
I have got an Ulove chair which costed about 6000euros , it got totally broken within the warranty periodic, I have tried to talk with Osim UK and Singapore, no solution at all, the excuse was the all about the pandemic since February of 2020 until now, in the meantime I saw Osim is promoting normally, so how come you can delivery a new chair but can’t offer a repair or exchange solution for a already sold chair, it’s really a shame, and I would never buy again and definitely don’t recommend.
i bought the uDiva 2 brown classic
I bought the uDiva 2 brown classic massage chair for myself and the wife.
It was delivered next day, by 2 really nice guys from Osim UK.
The chair is absolutely fantastic. it looks really classy and has many different massage modes, far better than I was expecting. Can't keep my 10 year old daughter of the chair, great value for the money we paid.(We love it)

Respuesta de OSIM UK
Excellent customer service
Excellent customer service. Always love OSIM products!! Good quality and trustworthy.
Love the product
Love the product, way better than I could have expected and also the company provided excellent customer service. It’s like actually getting a massage!
We are quite a fan of OSIM
We are quite a fan of OSIM, foot massager, back massager, neck massager, head massager. Now we bought a new neck massager. Never disappointed!
Error 16 message - uLove
Ridiculous chair. Paid over £4k for this chair to only break after 2-3 years of LIGHT usage. Today when I went on the chair, there was a super loud CRACK sound. Something inside definitely broke and scared the crap out of me.
Before, the error 16 code would appear every time, neck detection didn't work and would sometimes take a good 3-4 minutes to turn on. Apparently the fix for this would cost me £450 alone. Imagine if this keeps happening every 2-3 years? Jesus. Stay away from this guys. I only use my massage chair around 2 days max a week. Each time it's 15 minutes of usage. Now imagine if a whole family used this. It'd probably explode within a year. Who knows.
I bought a Osim foot Massager long time…
I bought a Osim foot Massager long time ago and I'm very happy with it. As my last massager is very old, that's why I buy a brand new one again.
uJolly Back massager
Ordered the uJolly Back massager. Great massager, ordered it on a Tues and arrived on a Fri. Easy set up. Can’t get enough of it and now having to fight my son for it. 🤦🏻♀️
The delivery was sent to a wrong…
The delivery was sent to a wrong address that was different from my address in my order. Had to go around asking my neighbours and got it back, Overall, delivery service wasn’t great, but the product is pretty good, easy to set up and soothes my daily neck aches.
Have been dealing with David who has…
Have been dealing with David who has been extremely helpful and is very knowledgeable.
Great customer service thus far.
Hoping to receive my chair soon
Does a great job
Does a great job, feels like a proper massage
Osim is under new management/ owner
Osim is under new management/ owner. I was desperate for my ujolly control to be repaired as I have MS and am dependent on my chair for pain relief. This nice man became my real Santa & brought me a chair on Christmas Day! Couldn’t believe the kindness & compassion. Forever grateful & will remain a customer forever . Thank you

Respuesta de OSIM UK
Just simply excellent both for the…
Just simply excellent both for the personal services including the delivery staffs and the massage chair is exceeded my expectations.
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