Very impressed and happy with Ossa Organic. I have been using the beef bone broth - both frozen and in the jar too. I was recommended by a friend. I have been using it for over 4 months so far. It... Ver más
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Consulta las opiniones de los clientes
Highly recomnended this product! Ossa Organic Collagen is the best I have used and it is a part of my daily routine.The quality is amazing,and I feel great knowing I am choosing a natural product. T... Ver más
Love their products. As someone who only eats ethically sourced halal meat, it’s the only organic brand I am aware of where I can buy quality collagen and gelatine. And for all the negative revie... Ver más
Customers be aware the Frozen Vegetable Broth is actually quite spicy. Similar to a Tom yum or other hot Thai broths. If that's your thing, then go for it, I'd say its incorrectly labelled though, a... Ver más
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Información sobre la empresa
- Servicio de logística
- también en la categoría
- Compañía naviera
- Mayorista de alimentos
Escrito por la empresa
In the pursuit of a vibrant and conscious lifestyle, we invite you to dive into the nourishing world of our Organic Beef Bone Broth—a true hero in the realm of nutrition.
Información de contacto
Reino Unido
- www.ossaorganic.com
3,6
Medio
98 opiniones
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Non responsive …
I bought a gift item for my daughter which was supposed to be delivered after her baby arrived, but was delivered immediately instead. Despite two emails to their customer services I have yet to receive a response.
4 de diciembre de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Jennifer,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused regarding the timing of your gift delivery. We understand how important it was for this to arrive at the right time, and we’re truly sorry for the oversight.
Additionally, we apologise that your previous emails have gone unanswered. This is not the level of service we strive to provide, and I will investigate what went wrong. Please rest assured that we are addressing this matter as a priority.
We would love to assist you further. Please email us once again at hello@ossaorganic.com including your order number, and we’ll work to resolve this for you promptly.
Thank you for your patience and understanding.
Best,
Ossa Organic Team
horrendous customer service
Unfortunately, I ordered some stuff from ossa organic. However, I did not receive my goods on the day it was supposed to be delivered (in spite of leaving a safe space). This was a fault of the courier service, the products were thawed and had to be discarded. I contacted ossa organic expecting a speedy resolution, but they literally gaslighted me and ignored my emails for 2 weeks and then refused to help. Said I was liable for the delivery which is in clear contradiction to the consumers rights act and their own terms which they recited to me. Considering the customer service experience and contempt they had for me, I am quite dubious of any other claims made on their website. There are better alternatives such as boroughbroth, frejafoods and spring broth that I would recommend.
6 de noviembre de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi VG,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused. While the issue appears to be with the courier, we take full responsibility for ensuring orders arrive in perfect condition and regret our communication fell short.
We aim to uphold our terms and costumer rights, and we’re sorry we didn’t resolve this promptly. Please contact us at hello@ossaorganic.com so we can revisit this issue and provide a swift solution. Your feedback is valuable, and we appreciate the opportunity to improve.
Best,
Ossa Organic Team
Love that is all natural ingredients…
Love that is all natural ingredients that’s so important to me my skin has never felt so soft
25 de octubre de 2024
Respuesta de ossaorganic.com
Hi Jane,
Thanks a lot for the awesome review! So happy to hear you're loving the all-natural ingredients and that your skin's feeling super soft. We really appreciate your support and are stoked to be part of your skincare routine!
Best,
Ossa Organic
Great service ordered on a Monday…
Great service ordered on a Monday parcel arrived on the Wednesday.
I had beef bone broth the flavour is lovely with added salt and pepper is a great drink also had chicken broth which I've not tried yet. Will definitely buy more.
24 de septiembre de 2024
Respuesta de ossaorganic.com
Hi Veronica,
Thanks so much for your feedback! We're delighted you enjoyed our beef bone broth—it really is delicious with a bit of salt and pepper 100%. Hope you'll love the chicken broth just as much when you try it. Let me know if there's anything else I can help with or if you need recommendations for your next purchase! :)
Best,
Ossa Organic
Quick Delivery and great product
24 de septiembre de 2024
Respuesta de ossaorganic.com
Hi EM,
Thank you for your kind review! We're so glad you were happy with the quick delivery and the product. Looking forward to serving you again soon!
Best,
Ossa Organic
Carnivore companion
Carnivore companion, perfect to use as a spoon snack and also with non fatty meat. The best!!
24 de septiembre de 2024
Respuesta de ossaorganic.com
Hi Stephane,
Thanks so much for the great review! So glad to hear you're enjoying it as a snack and with your meals. We love that it's versatile too!
Appreciate the support!
Best,
Ossa Organic
Not worth one star
Absolutely no response whatsoever when asking them health and safety questions about their chicken bone broth even after chasing them up more than once. I would never trust a company like this or ever buy my bone broth from them. Not even worth the one star for the non customer service experience. I’m sure however they’ll suddenly rediscover it in response to this in order to save face as it’s always the case with these people. Don’t believe a word of it.
10 de septiembre de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Stephen,
We’re truly sorry to hear about your experience and apologise for the delay in responding to your health and safety questions. This is certainly not the level of service we aim to provide. Your concerns are incredibly important to us, and we want to make things right. If you're open to it, we'd love the opportunity to discuss this further and address any questions you have. Please feel free to reach out directly to us at hello@ossaorganic.com, and we'll prioritise your inquiry.
Thank you for your feedback—we're always looking to improve
Best,
Ossa Organic
Ordered Ghee and Tallow
Ordered Ghee and Tallow, both excellent and the flavours in my cooking have improved along with the consistency. Couldn’t be happier.
2 de septiembre de 2024
Respuesta de ossaorganic.com
Hi Zara,
Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying the Ghee and Tallow and that they’ve enhanced the flavors and consistency of your cooking. Your satisfaction means a lot to us! Thank you!
Best,
Ossa Organic
Respuesta de ossaorganic.com
Hi Evelina,
Thank you for being a loyal fan of Ossa's products and for sharing your experience. We apologize for the inconvenience and delay in our response. We have addressed the issue internally to prevent it from happening again. The problem with your order has been rectified. Kindly, check your email for details or contact us at hello@ossaorganic.com for further assistance. We value your feedback and appreciate your continued support.
Best,
Ossa Team
Respuesta de ossaorganic.com
Hi Georgia,
Thank you for your fantastic feedback, giving us a 5-star review, and selecting us! We eagerly anticipate your next order!
Best,
Ossa Team
Ossa Organic products are definitely worth the money.
I’m delighted to have found Ossa Organic products as I’ve been looking for healthy alternatives to items such as collagen, ghee and tallow. I also love the bone broth as it saves a lot of time (we had been making our own). Having it readily available in the freezer means it’s easy to add to any meal at a moments notice.
22 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Naomi,
Thanks a bunch for the awesome 5-star review! We're glad you're loving our collagen ghee, tallow, and bone broths as healthy options. It's awesome to hear they're hitting the spot for you. If you need anything else or have any questions, just give me a shout anytime!
Best,
Ossa Team
Organic, pure and sustainable
A company committed to producing quality, organic ingredients to better improve health - what more could I want! A nice range of products available too.
20 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Kerry,
Thank you for the positive feedback on our quality ingredients! We're thrilled to hear you're happy with what we're putting out.
Best,
Ossa Team
Delicious taste and great quality
Delicious taste and great quality. Fantastic for soups and stews.
19 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Natasha,
Thank you so much for the fantastic 5-star review! We're delighted to hear that you found our product delicious and of great quality. It's wonderful to know that it works so well in soups and stews. If you need more or have any questions, just give us a shout!
Best,
Ossa Team
I use to use protein shakes but I…
I use to use protein shakes but I always knew they weren’t ideal for me. I now use collagen from Ossa organic in my smoothies which has heaps of protein along with lots of other skin and health benefits which is a win win!
1 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Jamie,
Thanks for the fantastic feedback and the 5-star review! We're thrilled that you made the switch to our Collagen and are reaping its many benefits! We're looking forward on your next order!
Best,
Ossa Team
Fabulous products
Fabulous products. I use the bone broth, ghee and tallow. I would recommend.
15 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Trish,
Thank you for taking the time to leave us a wonderful review! This will contribute to our community's adoption of organic products, promoting better health and supporting gut health improvement. Thanks a bunch!
Best,
Ossa Team
Absolutely brilliant product and it’s…
Absolutely brilliant product and it’s good value as well
15 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Peggy,
Thank you for the glowing review! We're thrilled you had a fantastic experience with us. Your support means everything, If you have any questions or need anything else, feel free to reach out. Thanks again, and we can't wait for your next order!
Best,
Ossa Team
Packs of goodness
High quality products and ease of mind for me as a morher of a fussy eater that loves rice and noodles so I cook them with the chicken broth that is full of goodies and I know that it is not only the carbohydrates entering her body. I have had missing products twice and have contacted the customer service where the issue was resolved promptly. I will continue to buy and feed my kids
21 de febrero de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Emel,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with our product/service. Your feedback means a lot to us and we're delighted to have exceeded your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best,
Ossa Team
Fabulous ghee and tallow
Very fast delivery service and the ghee and the tallow are just amazing!
9 de febrero de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Helena,
We're thrilled to receive a 5-star review and express our gratitude for your feedback. Thank you for supporting Ossa Organic. If you need further assistance, please do not hesitate to reach us as we are happy to help.
Best,
Ossa Team
Love the chicken bone broth from Ossa…
Love the chicken bone broth from Ossa Organics. Quick delivery and I use it for the majority of our cooking. I struggle to get the right nutrients into meals for our son, so this is perfect! Thanks for making bone broth so accessible for everyone!
15 de abril de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Melanie,
Thank you so much for your glowing review! Bless your son. We're thrilled to hear that you had such a positive experience with our product. Your feedback means a lot to us and serves as motivation to continue delivering excellence. We look forward to serving you again in the future!
Best,
Ossa Team
Ossa is medicine
Ossa has been a source of light medicine for me and my family, using the tallow in cooking, the bone broth, gelatine and collagen in so many ways has helped bring a deep connection back to what feels natural living. Thank you
1 de enero de 2024
Opinión espontánea
Respuesta de ossaorganic.com
Hi Tina,
Thank you immensely for awarding us with a 5-star review! We're overjoyed to hear that our organic broths met your expectations. Your support fuels our passion for crafting wholesome and nourishing products. We're grateful for your trust in our brand and look forward to continuing to serve you with quality organic offerings. Cheers to good health and happy cooking!
Best,
Ossa Team
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