OVHcloud Australia Opiniones 

Currently waiting for 3 weeks now on the delivery of 2 new ordered Scale-3 servers. One of them had a 72 hour delivery time.

Support does not respond if I ask for an update. Only thing they say is: "We made it a priority and waiting on a respond from the datacenter". Does not matter how much you call.

I'm waiting for 16 days now "for an update from the datacenter". Of course this is unacceptable. They just ignore you or hold you on a leash.

There is also no way to speak to a manager or someone in charge. They refuse to transfer my call or provide me an email address.

This is what you get from OVH when you pay for Premium support, have 23 bare metal servers and are a 10+ year customer.

The DDOS protection is the only reason why we still have servers at OVH, but when we find a better solution we will be gone instantly!

PS
I put my review here because OVH does not monitor any other of their trustpilot pages anymore ;) OVH = OVH. Australia or not. Mabe someone will help me then after waiting for 3 weeks. You guys escalated it 100 times already so that's not gonna make a difference.

I puchased around ten servers on OVHCloud. Although at first there were some troubles when I tried to change my demands, Darren from OVH Singapore team really help me a lot. I have tons of questions and he solved one by one with infinite patience. I'll definitely recommend you to choose OVHCloud if you are seeking a economical and high performance dedicated server. Besides, its network quaility is also excellenct. But here are some points that can be improved: the awful ticket system that can't upload image, as well as the server delivery time.

I was happy with how Jennifer handled our needs! Kudos, Jennifer! For greater customer experience, go and contact them!

I had a wonderful experience with OVH support team. I can’t find the right specification I want on there website. Darren from the sales team help me throughout the whole process. He is very helpful and patience with all my query. Overall I will recommend OVH. Great company with great employee.

Second time with OVH Game Servers

Since I was OVH customer 2 years ago. Now we are back to run the new project

I've met Daren as my sales support & consultancy. He has a goood service mind. and very responsible in commitment.

I have a dedicated server starting from March, at the end of the dedicated server, the service does not want to be renewed using a prepaid balance I don't know why when I try to renew my prepaid balance it doesn't even decrease my prepaid balance and my dedicated status is suspended. So from that I decided to buy a VPS hurriedly and it was around $ 71 and the purchase was successful using the prepaid balance, and I have the remaining prepaid around $ 24.01 then I also decided to delete Dedicated service from the manager and I think clearly there is no problem whatsoever. But when April 2, 2021, I got charged and all my prepaid balance ran out. I HOPE CAN BE REFUND.

Ticket Number: 2042390

Review for belveder

nice and good customer service very efficient and takes care to every request promptly

Do not purchase any service with OVH, we had a terrible experience. We signed up for hosting a domain name which was going to be transferred over to us and that is where the nightmare began. Firstly little to no response from customer service. Once we did get through to them they responded and said that as the transfer was from another OVH account they could not complete the transfer! As we had no longer the need for the service given this was the case they refused to even consider a refund. We regret signing up in the first place and have lost money in the process.

Ticket number 1645923

Jennifer give me good knowledge on what server to buy. Very good sales person and very friendly and always recommending and providing alternatives on products that Is good for my business. Ovh is very very good

This is the worst company I have ever worked with. As soon as I paid for the VPS, they stopped responding to me, and they didn't respond for a week. Do not use any services of this company, they have a very low level of support service, and they also immediately offered me to pay in order to receive answers to my requests faster. If you do not pay for the support services, even for general questions you will wait a week for an answer, as it was in my case — it's disgusting. Moreover, they did not provide the VPS to me at all and refuse to refund, ignoring all messages, but I will inform PayPal and I ask everyone to ignore this company. I really hope that my review will help you avoid these scammers. Also check out on Trustpilot the reviews for their company in general, not just the Australian branch, they have a huge amount of complaints.

Ticket CS1626128

Reasonable infrastructure at the pricing. Technical support needs to improve its support servicing. Excellent sales experience with Darren. Commendable and very professional. Went out of the way and scope to ensure service deliverables, once even responded to query late in the night.

We were sourcing for a virtual private server with which we plan to set up a cloud-based print server. Jennifer Maria went out of her way to answer to our unique requests.

Want to thank Mr. Tan with who I had pleasure to deal with recently, the team goes above and beyond!

Belveder, thank you very much for your quick response support, even after-hours on ordering OVH Servers.
Been 3 years with OVH, never met anyone better than Belveder on customer support, even providing help via Whatsapp, the best...

The Support that Darren Tan gave me was amazing! Keep it up Darren! Thank you so much for giving the best service you can give! More power to OVH!

OVH is the best!

We have using OVHCloud's VPS Server & Dedicated Server for a long time. The performance on these Servers have met the expectations and have been performing very well.And I am very satisfied with the service support of jennifer.

I am sure this place is the best and fastest server in Asia because I am using both.

So bad, I asked for a refund on a dedicated server and they couldn't even return my money to my bank and it was returned to a prepaid balance which I found useless, I have repeatedly contacted support to withdraw the prepaid balance to the bank and there hasn't been a reply for several months since August. This hosting is a waste of time and is a scam, I just hope my money is returned.

Hosting my Dedicated server in singapore, after 24 hours haven't received anything yet, very slow support I don't recommend this, this is a scam.

I tried their 50GB Additional disks, and it cannot be cancelled. They charged me $8 for the 2nd month, I create a ticket to cancel it and asked for a refund, after 5 days now, they still not responding!

They provide me an API link to remove the option today, and the option is deleted now, so I changed the Rate from 1 to 3 stars. If they refund me, I will give them 5 stars.