Oxford Aunts Care Ltd Opiniones 

49
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Oxford Aunts team were fantastic from start to finish There was a very professional and caring tone to all interactions And the end of life care provided was exceptionally good and kind. The whole... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We contacted Oxford Aunts as they had been recommended. We started off with a live in carer for our 98 year old mum who had been unwell. A super carer, so kind, kept mum's house really clean and tidy... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a short term client of Oxford Aunts due to an injury. I have been tremendously impressed with the efficiency of the whole organisation involving my care. The admin, the assessment process an... Ver más

Valorada con 5 estrellas sobre 5

Every live-in carer that OA has provided to look after our Dad, who has alzheimers, have been amazing - warm, caring and hugely dedicated to what they do as a live-in carer. We are hugely grateful to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio

Escrito por la empresa

We are proud to have been providing high-quality care services in Oxfordshire and beyond for over 50 years, supporting families through what can sometimes be a very difficult and worrying time. Our home care service is focused on keeping people healthy and happily in their own home, whilst enhancing their quality of life. You will benefit from an experienced and dedicated carer matched to meet your needs, most of whom have worked for us for many years. We provide everything from companionship care, to support with mobility and frailty through to specialist care of complex conditions.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

49 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(49)

8 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Oxford Aunts

Because of Covid, I have not managed a review meeting in person, but have managed to stay abreast of care plans and needs quite satisfactorily.

15 de octubre de 2021
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you Ms Colegrave for the review, we are most grateful.
Shila
Head of Care Communities

Valorada con 4 estrellas sobre 5

Excellent live-in care

The live-in carer we have for my elderly father is excellent. She is attentive, caring and very considerate towards my father's specific needs. She has been caring for my father for 20 months continuously.
I have had concerns/issues with Oxford Aunts in terms of numerous accounting errors (which were eventually resolved) and also with the lack of updated contact information when members of the team have left. However, this seems to have all been resolved in recent weeks.

15 de octubre de 2021
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you Ms Smith for taking the time to review our service, it is great to hear that you have been so pleased with the care provided.
We completely understand regarding the issues you have had with our finance team and are sorry you experienced errors and that you were not kept up to date with the change in team members, however we are pleased that these problems were resolved. This feedback is valuable as we continually strive to improve all areas of our service.
Shila
Head of Care Communities

Valorada con 5 estrellas sobre 5

A very professional team

A very professional team. This is the third provider of home care I have used for my mother in the last 5 years, and they are streets ahead. They were patient with me, understand the inevitable hurdles with my elderly Mum, were most professional in their engagement and assessment, and have provided a gold star carer. Very Good comms throughout the process. 10 out of 10

13 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly professional and very caring

My mother Alison wanted to stay in her own home as long as possible, in the early stages of dementia, so she could carry on her local activities such as playing the piano with friends and going to church. Not least, during lockdowns wasn't a great time to go to a home, we thought. We asked Oxford Aunts to provide a live-in carer. They were brilliant throughout the process. The carer couldn't have worked harder to keep mum happy. The managers were great at assessing mum's needs, finding the best carer for her, and supporting us and the carer throughout. They were also proactive in advising on what mum needed, including when was best for her to move on to a home. Their advice was spot-on, and she's happily settled in a home now. We're hugely grateful that the Oxford Aunts team got mum through the really tricky lockdown period with friendship and care.

6 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with live in care

Great carers committed and diligent.
Always have mum’s best interests at heart.
It has made a big change to her life and health.
Highly recommended

28 de septiembre de 2021
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you Mr Stanley for your feedback, we are very grateful for it.
We're very proud of our wonderful carers and are so pleased to hear they are having such a positive impact on your mothers life.
Best regards
Shila
Head of Care Communities

Valorada con 5 estrellas sobre 5

Top marks

We employed Oxford Aunts to find us a live-in carer for our elderly mother who has mid-stage dementia. The whole assessment process was extremely friendly and professional and communication has been swift and effective. Most importantly, the carer they found for our mother is extremely patient, friendly, competent, communicative, intelligent and very caring. Indeed our mother is happier now than at any time since the death of our father. We really don’t think Oxford Aunts could have done much better! Highly recommended.

11 de mayo de 2021
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you Mr Millar for your kind words. We couldn't be happier that your mother is doing so well and all has worked out perfectly, we are very proud of our team and it's always such a pleasure to receive feedback such as yours.
Best regards
Shila
Head of Care Communities

Valorada con 5 estrellas sobre 5

Highly recommend Oxford Aunts

I work in the care sector myself. Because I knew of Oxford Aunts' excellent reputation, I contacted them when my own parents needed live-in care and I couldn't be more pleased. My parents have a kind, professional carer who enjoys living with them, and we have the support of a fantastic team. We can't recommend them highly enough.

19 de febrero de 2021
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you Sarah for your lovely feedback, we're very grateful for it. We're so pleased your parents and family continue to be happy with our service and our fabulous carers.
Best regards
Shila
Head of Care Communities

Valorada con 5 estrellas sobre 5

Oxfords Aunts Review

Oxfords Aunts have provided outstanding care for my 92 year old mother. Their carers have been carefully selected and professionally managed at all times. We are very happy with the level of service provided.

25 de septiembre de 2020
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you so much for your review Simon, we're very grateful and so pleased your mother and family are happy with our service and our fabulous carers.
Best wishes
Shila
Head of Care Communities

Valorada con 5 estrellas sobre 5

Oxford Aunts - Live-in Care

I cannot speak too highly of the quality of care and back up provided by Oxford Aunts. This household has used their services twice, once about ten years ago and this time since October 2019. On both occasions the quality of care staff provided has been superb in every respect. They have quickly become part of the team and a pleasure to have around, which is particularly important when the carer is living-in.

The care management team are always available should help or advice be required and we have found them very supportive.

If you are looking for first-class live-in care I would recommend Oxford Aunts without any hesitation.

11 de julio de 2020
Opinión espontánea
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Respuesta de Oxford Aunts Care Ltd

Thank you so much for your feedback, we are incredibly grateful for it and are so pleased our service and carers have been and continue to be what you have needed at Beech House Farms.
Very best regards
Shila
Head of Care Communities

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