PACK & SEND Australia - AuburnOpiniones 

22
TrustScore: 4.5 sobre 5

4,6

62 Derby Street, 2128 Silverwater, NSW, AU


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Auburn branch had the best customer service. The staff was very friendly and helpful. Thank you for taking the time to understand and help me with get my shipment delivered safely.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The software was so bad that though I selected documents it generated custom document as parcel and the shipment was stuck at customs . I eventually ended up paying customs import duty fee to get the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Company on the up, I love the concept, second time I’ve used and they are improved, customer service were also helpful over the phone. Could improve the timeliness and consistency of tracking updates... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

They are a bit more expensive compared to the some other services and there are a bit more paper work to be done. However, my parcel arrived in HK in just 2 days! There was no hassle from customs even... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Servicio de mensajería
  2. Servicio de mensajería y reparto
  3. Servicio de entrega
  4. Servicio de logística
  5. Servicio de mensajería y transporte
  6. Compañía naviera

Escrito por la empresa

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

22 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 97% de las opiniones negativas

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4,6

Todas las opiniones

(22)

168 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Best customer service at the Auburn branch

The Auburn branch had the best customer service. The staff was very friendly and helpful. Thank you for taking the time to understand and help me with get my shipment delivered safely.

29 de noviembre de 2024
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Thank you for your fantastic feedback! We’re so glad to hear that you had a great experience at our Auburn branch. Our team takes pride in providing friendly and helpful service, and it’s wonderful to know that we were able to assist you in getting your shipment delivered safely.

We truly appreciate your kind words and look forward to serving you again in the future!

Valorada con 5 estrellas sobre 5

Worked well

Worked well, no problems at all.

10 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Thank you for the positive feedback Martin.

Valorada con 5 estrellas sobre 5

Sliver water staff a wonderful great…

Sliver water staff a wonderful great customer service. And delivered in a timely manner.
Thank you

10 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Thank you Fiona for the positive feedback. The team is thrilled to hear such good feedback. Hope to see you again.

Valorada con 4 estrellas sobre 5

Happy customer

14 de octubre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Thank you Fiona for leaving a positive review.

Valorada con 5 estrellas sobre 5

Company on the up

Company on the up, I love the concept, second time I’ve used and they are improved, customer service were also helpful over the phone. Could improve the timeliness and consistency of tracking updates and notifications, I’m sure they are aware and working on this. Very easy online booking system, is the key winner for me.

18 de septiembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Wow, thank you for the fabulous feedback Jason and we are always happy to assist with any freight requirement. We are aware of the tracking updates but your comments are definitely valuable.

Valorada con 5 estrellas sobre 5

Return User

I have used Pack & Send on several occasions and find the service convenient and reliable.

19 de agosto de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Thank you Martin and we hope to keep providing this reliable service for you.

Valorada con 1 estrellas sobre 5

Worst customer support

The software was so bad that though I selected documents it generated custom document as parcel and the shipment was stuck at customs
. I eventually ended up paying customs import duty fee to get the shipment out for delivery. When raised this issue with pack and send team their support was pathetic . In short if i had used AU post it would have costed 30 AUD where are I paid 50 AUD ( incl custom import fee).

2 de agosto de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Hi Nithin. Apologies you had this negative experience and we appreciate your feedback. Unfortunately we find if there is a value against 'document' descriptions, further customs clearances are required. This is outside of all carrier services control and we try to assist as much as we can but sometimes this is a process with customs that we can't get around. We hope this experience wont stop you from using our services again in future. Thank you again for your feedback.

Valorada con 5 estrellas sobre 5

Great Service and reliable and safe

Great Service and reliable and safe
we have not had any issues with Pack N Send and this is our prefered delivery option

2 de julio de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Thanks so much!

Valorada con 1 estrellas sobre 5

I had the poorest experience with pack…

I had the poorest experience with pack & send from start to finish!
Called to let them know on 3 different phone calls, was told I’d get a refund for all the trouble I had & I never heard back!

29 de junio de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

We are truly sorry your experience was not to your satisfaction. I have passed this matter over to the customer care team and they are looking into the issue and will make contact soon, if they have not already. Feel free to contact them via email customerservice@packsend.com.au.

Valorada con 5 estrellas sobre 5

They are a bit more expensive compared…

They are a bit more expensive compared to the some other services and there are a bit more paper work to be done. However, my parcel arrived in HK in just 2 days! There was no hassle from customs even though the parcel was worth well over AUD1000.

5 de mayo de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Valorada con 5 estrellas sobre 5

The best and quick I like pack and send…

The best and quick I like pack and send so friendly

14 de marzo de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Auburn

Respuesta de PACK & SEND Australia - Auburn

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

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