PACK & SEND Australia - Brookvale Opiniones 26

A first class service - I couldn’t be more satisfied!

The customer support experience was pretty poor. I locked in a pickup date by following the step-through guide in the order process and start track missed the pick-up which I understand is not within your control.

What was really disappointing was when I phoned in the second time to find out what was going on, the lady that I dealt with (Linda) told me that pickup wasn't guaranteed on the saver option. I think that in this scenario regardless of which option I had chosen star track would have still let you down (start track accepted responsibility when they finally picked up the package).

Partly putting blame on me because I chose an option that was a saver was not the right way to approach to deal with this situation because it made me feel like your customer service representative didn't care, which let's be honest is your primary responsibility if you are in customer support.

All I wanted to know was if the driver was still on their way so I could plan to pick up my daughter from daycare. Thankfully, the other two ladies that I spoke with showed a lot more compassion and did all they could to try and track down the driver.

Prompt pick up and delivery, very conveneint and for a fair price

Great Service. Easy to use.

Great service, parcel arrived very fast in time before Christmas. Will use again!

Great, easy to use service and always a competitive price.

There were issues with the initial pickup from China that saw the package delayed almost two weeks, however these were sorted out by the customer service team. I will use again.

Was so easy to send the package. Fast pickup and delivery and very inexpensive. Will be using again for sure.

Honestly, I love the simple platform and the swift pick up of every delivery, not to mention the confirmation of the delivery. Amazing - what all postal and delivery services should be like. As a business owner I demand good service for my clients and that includes fast easy completion of every job. Fantastic !!

Where do I start, organising pick and delivery easy 5 out of 5 but once you passed it on to the star track is where it fell down, firstly they did not advise of delivery date, when they tried to deliver which I could only tell by the tracking system (not the no. You gave me as that wouldn’t work) which stated failed delivery, no card left, no contact, nothing what’s the point of taking all the details if you not going to use them. So I contacted Star track who said the address didn’t exist on there system, we’ve been at this address for 18 months and receive all our post what a stupid excuse, still couldn’t give me a guaranteed delivery date or a time slot just between 9 - 5

Excellent, fast delivery, no fuss

Efficient - reasonable price and I have the option to pickup and drop off at a store

Very easy and straightforward experience to send a large bulky parcel. Would definitely use again.

Excellent service and online booking easy to navigate

Simple, fast, hassle free and handles our large item

Fantastic service - will use again