PACK & SEND Australia - Fyshwick Opiniones 44

TrustScore: 2.5 sobre 5

2,5

15/8 Gladstone Street, 2609 Fyshwick, ACT, AU


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fra... Ver más

Valorada con 5 estrellas sobre 5

Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

- Booking process was easy - Collection by the courier was on time - Delivery the next day (Canberra to Central Coast)

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Online booking is easy. And friendly helpful staff at drop off location

La empresa ha respondido


Información sobre la empresa

  1. Servicio de mensajería
  2. Servicio de mensajería y reparto
  3. Servicio de entrega
  4. Servicio de logística
  5. Servicio de mensajería y transporte
  6. Compañía naviera

Escrito por la empresa

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 97% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

Items destroyed and no response to calls and emails

In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items. The box arrived in WA a week after dispatch but the tracking did not update. I a few weeks later I contacted the recipient who then picked up the box from the depot. I contacted the Fyshwick office about the delay and they said it was a WA problem and to contact them even when I pointed out that my contract was with them not WA. When the box was opened, every fragile item was in many pieces. The Fyshwick depot did not return my calls and there has been no response to my email to pack and send headquarters in Sydney.
As I said, failure at all levels and I will not use or recommend them again.

9 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

- Booking process was easy

- Booking process was easy
- Collection by the courier was on time
- Delivery the next day (Canberra to Central Coast)

10 de junio de 2025
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you for sharing your experience. We're pleased to hear the booking process was smooth, collection was timely, and delivery was quick. It’s great to know everything went as expected.

Valorada con 5 estrellas sobre 5

Personal phone contact saved me

Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and took care of me and the collecting my items to be sent. I like being able to speak with the same person and they know my problem amongst their otherwise busy day.

24 de octubre de 2024
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thanks so much for taking the time to review your experience with us at Pack & Send Fyshwick

Valorada con 5 estrellas sobre 5

Online booking is easy

Online booking is easy. And friendly helpful staff at drop off location

16 de febrero de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Hi Scott. We appreciate your review and hope to serve you again!

Valorada con 5 estrellas sobre 5

Easier and better than auspost

Easier and better than auspost. No lines and I could workout costs beforehand. No problem for me to print out labels and attach myself so after that I just dropped it off and it was done. Fast delivery too.

24 de enero de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you Al for sharing your amazing experience with us. We are delighted to know that the services we offer has pleased you. Looking forward to your next shipment.

Valorada con 5 estrellas sobre 5

Easy to use.

Easy to use, efficient, and great value for money. Excellent service.

17 de enero de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Hi Phil. Thank you for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.

Valorada con 4 estrellas sobre 5

Worked very well

Worked very well, no issues. I used the online registration and dropped to the Dept with the parcel being delivered very promptly. Would use again and can recommend.

11 de enero de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Hi Mark. Thank you for your positive feedback. We appreciate your review and hope to serve you again!

Valorada con 5 estrellas sobre 5

Would recommend on line service

Would recommend on line service - it was excellent. Thank you

26 de diciembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

We are glad to hear your recent experience was a success, Thank you Francey.

Valorada con 4 estrellas sobre 5

Days out from Xmas

Days out from Xmas, still got the job done!

25 de diciembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you Dekka-Small, it's really nice to know that our efforts are paying off over this period.

Valorada con 5 estrellas sobre 5

great value great service

Such An easy reliable efficient way to send a parcel

21 de diciembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Hi Kaz, Thank you for your kind words. We appreciate your review and hope to serve you again!

Valorada con 5 estrellas sobre 5

great service as always and great shop…

great service as always and great shop in fyshwick

24 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you Adam for leaving a positive review, and mentioning our colleagues at PS Fyshwick. Hope to see you again.

Valorada con 5 estrellas sobre 5

Well done

Prompt follow up with packages all arriving in the time frames they said they would

21 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you for the positive review.

Valorada con 5 estrellas sobre 5

Prompt pickup and very prompt delivery

Prompt pickup and very prompt delivery. Easy to use website. No fuss.
Would suggest you come up with some way of refining your pickup time estimation. 'Somewhere between 0900 and 1700' is a bit wide, especially when pick up address is home and people need to run out and do things....

17 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Appreciate the positive feedback on our online self service and the good experience you shared. Thank you Don.

Valorada con 5 estrellas sobre 5

Used the self-service option and…

Used the self-service option and dropped-off parcels at the Fyshwick branch. Declan was very helpful.

4 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you HT for the good words especially giving credits to Declan. We are happy to know that you had an awesome experience with us.

Valorada con 5 estrellas sobre 5

Simple and efficient

30 de octubre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Fyshwick

Respuesta de PACK & SEND Australia - Fyshwick

Thank you for the positive review Dom.

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