PACK & SEND Australia - Wetherill ParkOpiniones 

20
TrustScore: 2.5 sobre 5

2,5

15/55 Newton Rd, 2164 Wetherill Park, NSW, AU


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

My local Pack & Send at Wetherill Park was not very cooperative. I had to go thru head office to get my package sent to Adelaide which took 2 weeks to deliver. Thanks to Sharina who helped me.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

These guys handled our difficult freight job with ease. All the big international freight companies weren’t very helpful at all. Granted our freight was an awkward pallet of wall tiles weighing 900 kg... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent both times that I’ve used. Love the convenience of self service, drop off or pick up depending on availability with good reasonable price and excellent customer service at the service centre... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Servicio de mensajería
  2. Servicio de mensajería y reparto
  3. Servicio de entrega
  4. Servicio de logística
  5. Servicio de mensajería y transporte
  6. Compañía naviera

Escrito por la empresa

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

20 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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2,5

Todas las opiniones

(20)

169 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

My local Pack & Send at Wetherill Park…

My local Pack & Send at Wetherill Park was not very cooperative. I had to go thru head office to get my package sent to Adelaide which took 2 weeks to deliver. Thanks to Sharina who helped me.

2 de enero de 2025
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Thank you for sharing your experience with us. We’re really sorry to hear that you had difficulty with the Wetherill Park branch, and we apologize for any frustration this caused. It's great to hear that Sharina from head office was able to assist you and get your package sent to Adelaide. We truly value your feedback, and we’ll make sure to address your concerns with the Wetherill Park team to improve our service moving forward. If you need assistance with anything in the future, please don’t hesitate to reach out. We’re here to help!

Valorada con 5 estrellas sobre 5

Great service and very helpful.

22 de abril de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Hi. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Valorada con 5 estrellas sobre 5

These guys handled our difficult…

These guys handled our difficult freight job with ease. All the big international freight companies weren’t very helpful at all. Granted our freight was an awkward pallet of wall tiles weighing 900 kgs needing picked up from outer Sydney and shipped to Wellington New Zealand, via Auckland. We even had a large freight forwarding company in Sydney recommend we try Pack and Send. We’re glad we did as Pack and Send did an excellent job with the freight, the extensive paperwork and the ongoing communication. The fragile tiles arrived in perfect condition. Good job and thanks again Sandeep.

1 de marzo de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Hi John. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Valorada con 5 estrellas sobre 5

Happy customer

It is a great service and I highly recommend it to everyone. It is a quick, reliable and an easy process.

I am one happy customer.

24 de enero de 2020
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Hi Arfah. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.

Valorada con 5 estrellas sobre 5

Picked up and delivered without issues

I booked the package at 11 am and it was picked up that afternoon. Delivery was carried out the next day without issues.

15 de diciembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Hi Grace. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.

Valorada con 1 estrellas sobre 5

Lets say its been 3 weeks for my…

Lets say its been 3 weeks for my delivery and one parcel is missing yet you have told me its been delivered. Oh and that parcel is worth $1200.

28 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Hi Charlotte. We are sorry to hear about your bad experience and we appreciate the feedback. Please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.

Valorada con 5 estrellas sobre 5

Well done

Well done and thank you. Item arrived earlier thabI thought.

14 de noviembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Thank you Roshad for the positive review.

Valorada con 5 estrellas sobre 5

Fast than expected delivery.

26 de septiembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Thank you Sam, we are glad to know your experience was a positive one.

Valorada con 5 estrellas sobre 5

Excellent service, pricing and speed of delivery! Trustworthy!!! Convenient self service and great pricing!!!

Excellent both times that I’ve used. Love the convenience of self service, drop off or pick up depending on availability with good reasonable price and excellent customer service at the service centre. Both times I shipped high valued items and they arrived safely and quickly!!! Value your honest people!

1 de septiembre de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Really appreciate the positive feedback Linh, Thank you. We always try to make our customers lives easier and we hope to see you again soon.

Valorada con 3 estrellas sobre 5

The item has not been picked up for…

The item has not been picked up for more than 2 days. Happened for 2-3 times.

7 de agosto de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

We are sorry to hear our service has let you down. We are always looking to improve our services with our carriers and require feedback to help with this. If you would like to contact our Customer Care Team at onlineselfservice@packsend.com.au we can discuss the matter further. Thank you for your review.

Valorada con 5 estrellas sobre 5

great to deal with

19 de mayo de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Thanks for your kind review. It was our pleasure to serve you.

Valorada con 5 estrellas sobre 5

Very fast service

5 de abril de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Valorada con 5 estrellas sobre 5

Fantastic service

3 de abril de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Valorada con 4 estrellas sobre 5

Took a long to receive but good…

Took a long to receive but good customer service on call

31 de marzo de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Valorada con 1 estrellas sobre 5

The product was badly damaged when it…

The product was badly damaged when it was received
The item is made of steel but something has been dropped on the parcel and punched a couple of holes in the box and bent the frame in the box.

29 de marzo de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Hi Sharon. Thank you for letting us know of your experience. We offer the option to purchase warranty with all online bookings to provide cover against loss or damage whilst in transit. Please contact onlineselfservice@packsend.com.au to discuss lodging a warranty claim.

Valorada con 4 estrellas sobre 5

Fast and efficient service

Fast and efficient service. The only hassle was to change the pick up address after booking required me to cancel the original and rebook, but apart from that everything went like clockwork.

20 de marzo de 2019
Opinión espontánea
Logotipo de PACK & SEND Australia - Wetherill Park

Respuesta de PACK & SEND Australia - Wetherill Park

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

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