Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could give a rating of zero stars then I think it would be more appropriate. The parcel was returned to me stating the address was incorrect....it wasn't, I got An Post to deliver it within d... Ver más

Valorada con 1 estrellas sobre 5

Horrendous - booked a return service to Amazon and PD failed to pass on the necessary customs docs to their courier so it got held in customs until it was supposed to be returned to me, but they sen... Ver más

Valorada con 1 estrellas sobre 5

Wish i could leave------ 10 stars In 3 negative Trustipots revievs i left for Parceldirect,they asked me to contact them to sort the issue. I did contact them sevareal times with no response.... Ver más

Valorada con 5 estrellas sobre 5

I have been dealing with Parcel Direct for 4 years now & have always found them quick, efficient & reliable. Emails & phone calls are always answered promptly & most importantly my packages get picked... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mensajería y reparto
  2. Servicio de logística

Información proporcionada por diversas fuentes externas

Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

338 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,3

Todas las opiniones

(338)

55 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good service

Very good service. Would use again.

8 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Eilish,
Thanks very much for for your great 5 Star review.
All the best, PD

Valorada con 5 estrellas sobre 5

Great

Great, timely service! And for a very good price.

7 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Eshkeerat,
Thanks very much for taking the time lo leave your 5 Star review.
All the best, PD

Valorada con 3 estrellas sobre 5

Parcel was supposed to be delivered in…

Parcel was supposed to be delivered in 2 days, but took a week

7 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Bob,
Thanks for taking the time to write your review and let us know about your shipment. I am sorry for the delay with you shipment and the extra days it took. I see now it has been delivered safely to it's destination and if we can ever help again, just let us know.
All the best, PD

Valorada con 2 estrellas sobre 5

I am disappointed with this service

I am disappointed with this service. I had important documents for delivery. At one stage they were lost, eventually found. My emails were responded to, however, I initiated all of them. It took two weeks in total for what was a 3/5 day delivery! I have not received an apology either from ParcelDirect!

4 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Patricia,
Thanks for taking the time to let us know about your shipment. I am very sorry for the delay with you shipment and understand your frustration. Once the shipment was misplaced we started a trace along the network to find it. This did take longer than we hoped, but once we found it we delivered it as quickly as possible. Of course this is not ideal and for that we are very sorry.
All the best, PD

Valorada con 5 estrellas sobre 5

Really great service

Really great service. Finding a delivery option always felt too difficult when sending items to the US, so I always used An Post. But parceldirect made it so simple that I actually found much faster and safer delivery methods. Have used parceldirect multiple times now and don't think I'd go elsewhere.

4 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Sarah,
Thanks so much for taking the time to leave such a great review. We are delighted to be able to provide you with the great courier service you need for your parcels.
All the best, PD

Valorada con 1 estrellas sobre 5

Could not follow through on the service…

Could not follow through on the service I purchased and now waiting on a refund 4 weeks when initially stated it would take 2 weeks and when I contacted them again about it they said they would call me back within the hour but never did. Still awaiting refund

4 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Nadia,
Thanks for letting us know about your delivery. I am very sorry we were no able to provide the requested service. I will speak to the team now about the delays and make sure they respond you you straight away.
All the best, PD

Valorada con 5 estrellas sobre 5

I have been dealing with Parcel Direct…

I have been dealing with Parcel Direct for 4 years now & have always found them quick, efficient & reliable. Emails & phone calls are always answered promptly & most importantly my packages get picked up & delivered on time, everytime. I can't recommend their service highly enough. 10/10

4 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Abigail,
Thanks so much for the great review and continued support. We are delighted we are able to provide you the parcel delivery and customer service you need for your deliveries.
All the best, PD

Valorada con 5 estrellas sobre 5

Great job

Great job, everything done in a professional way

4 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Francis,
Thanks very much for the great review.
All the best, PD

Valorada con 1 estrellas sobre 5

No communication and very late delevery

The parcel was meant to take 3 days but it took 6 weeks. The tracking was wrong most of the time and parceldirect didn’t reply to any of my requests for information. Shockingly bad service. *edit The item was sent from Ireland to the Netherlands so parcel direct’s claim that it went to the USA is false.

4 de agosto de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi,
Thanks for taking the time to let us know about your shipment. I see from the tracking the shipment was held in customs in the USA for some period and once it was release it was delivered within 24hours. I am sorry for this delay, but we have no authority over the customs in any country.
All the best, PD

Valorada con 1 estrellas sobre 5

Shocking company to deal with I'm been…

Shocking company to deal with I'm been ringing and eMailing for the last 8 months and still no update on a machine that this joke of a company lost on me Micheal is meant to call me back everyday since April and I have never received 1 call from him stay clear of this company very very bad people to deal with

4 de agosto de 2021
Opinión espontánea
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi,

Thank you for your feedback, and we’re very sorry for the delay and frustration you’ve experienced.

We understand how upsetting it must be to have a lost item and to wait months for updates or callbacks. We apologise for the inconvenience and lack of communication.

Please contact our customer support team with your booking details so we can urgently review your case and work to resolve it.

All the best,
PD Support

Valorada con 1 estrellas sobre 5

Completely broke up the package I sent

Completely broke up the package I sent. I contacted customer service and sent all the images and invoices they requested weeks ago. Have had no response to multiple follow up emails. Absolute cowboys. Avoid at all costs! Would give zero stars if I could

3 de agosto de 2021
Opinión espontánea
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi,

Thank you for your feedback, and we’re very sorry for the issues you’ve experienced.

We understand how frustrating it must be to have your package damaged and to provide all requested documentation without receiving a response. We apologise for the inconvenience and lack of communication.

Please contact our customer support team with your booking details so we can urgently review your case and work to resolve it.

All the best,
PD Support

Valorada con 4 estrellas sobre 5

Parcel direct were not aware that I did…

Parcel direct were not aware that I did not receive my shipping label and in trying to source it I was ringing UPS. I should’ve got onto parcel direct to get my shipping label and as soon as I rang them they dealt with it in a very polite and professional manner. My package got picked up an hour later and now a satisfied customer. Thanks

26 de julio de 2021
Opinión espontánea
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Brian,
Thanks very much for the great review and we were very happy to help out with you labeling issues and delighted you are satisfied with the service we provide.
All the best, PD

Valorada con 1 estrellas sobre 5

Never again

Never again! My parcel was sitting in Memphis for a week, then I was given 2 days to register in some website to provide what food items I gave (didn’t had any food inside). I couldn’t figure out what should I do, I asked for help. No help provided. Now it’s being sent back. No idea of when to expect it! All was told is: Can you call the FDA helpline and they will direct you on what you need to do. No number provided.
Spent money for all the stress. Granddaughter was waiting for toys ;(

9 de junio de 2021
Opinión espontánea
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Iveta.
Thanks for letting us know about your shipment. Unfortunately the items you sent to the USA required FDA Clearance. We sent you a link to their website to provide the required information, which also has guided steps. Unfortunately this was not completed in time and the FDA requested the parcel be returned to sender. I know this is disappointing, but we have no sway over the FDA and have to abide by their direction.
All the best, PD

Valorada con 5 estrellas sobre 5

Great Service. Easy to use, lots of options.

Despite some negative reviews, I decided to use PD after An Post refused to accept a phone package (as it contained a battery) for return to the UK, and was glad I did.

The Website was easy and fast to use, lots of services to choose from, with options for home collection or local drop off point for courier collection.

I had an issue with the local drop off point (they didn't recognise the parcel/number), which was sorted extremely quickly by a very helpful Agent.....many thanks Michael :)

I would certainly use them again.

5 de junio de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Adam,
Thanks very much for the great review. We are delighted you found our courier services so useful and our local drop off points so handy.
All the best, PD

Valorada con 5 estrellas sobre 5

Great service right through lockdowns…

Great service right through lockdowns allowing me to stay physically connected with my grandchildren in Australia. Being able to watch them open a box of goodies that I’ve assembled saved my sanity through this bloody pandemic. Thank you

4 de junio de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Barbara,
Thanks very much for the great review. We are so happy you can avail of our great parcel delivery services to Australia and get those all important goodies to them in these times.
All the best, PD

Valorada con 5 estrellas sobre 5

Didn't even know this service existed

Didn't even know this service existed , fantastic to see all the different options, I was sending out parcels to Russia and USA and did not know where to start and a collegue recommended Parcel direct.

4 de junio de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Jo,
Thanks very much for the great review and that you find our worldwide delivery service so useful.
All the best, PD

Valorada con 1 estrellas sobre 5

ParcelDirect.ie NEVER USE!

I have worked with couriers for 15 years and this is by far the worst. Booked in early Monday for next day pick up. My parcel didn't get picked up so I emailed to enquire about it. They told me it would be picked up the next day which was Wednesday. That didn't happen. Again told apologize but it will be picked up Thursday. Again that didn't happen. Finally picked up Friday which was too late for me and was told it would definitely be delivered Monday. Well you guessed it... It didn't arrive Monday. Finally arrived Tuesday. Myself, my family,my friends and the work will never use this company again.

27 de mayo de 2021
Opinión espontánea
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Rory,
Thanks very much for letting us know about you delivery and I am very sorry for the delay with your shipment. This delay is not what would would wish for any of our customers. It is unfortunate that this can sometimes occur and we are sorry for the inconvenience this cause you.
All the best, PD

Valorada con 5 estrellas sobre 5

Excellent and dependable service

Use parcel direct all the time for my shipments and they are timely and efficient.

10 de mayo de 2021
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi Liz,
Thanks very much for taking the time to write such a great review and alos for your continued custom.
All the best, PD

Valorada con 1 estrellas sobre 5
Logotipo de Parceldirect

Respuesta de Parceldirect

Hi David,
Thanks for taking the time to let us know about your shipment. There has been some unfortunate delays with the economy service to the USA, particularly in the hub in Stansted. We have been working with our partners to get this cleared and delivered as soon as possible.
All the best, PD

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más