Paris Aéroport Opiniones 

As a frequent flyer, taking in excess of 5+ trips a year around the world, this is without a shadow of a doubt the worst airport i have ever had the misfortune of using. The signs are confusing as heck, the staff are the most rude and unprofessional people, making snarky comments to people asking questions. Had to scan my boarding pass just to purchase a cookie at the shop once through security (which btw food is limited and frankly, overpriced rubbish-bring your own or stock up) and security itself- my gosh what a farce. Boarding pass and passport checked no less than five times, queue was ridiculous, got scanned on entry, then had to scan at a machine, then had to go to a border officer, then had to scan to join security line, checked again before going through- then security line took forever. This airport is in need of some SERIOUS modernisation and a whole staff member training overhaul.

mon fils perd son téléphone dans l'avion il est retrouvé par un agent qui nous envoi un mail avec une référence pour le récupérer au final je prend un train Arras paris pour le récupérer et arrivé au bureau indiqué dans le mail plus aucune trace du telephone..et on nous prend pour des imbéciles en nous disant il a du être transféré dans un autre aéroport!!! bande de voleurs!!!!

Worst airport I've ever visited ever!!! The security control and the staff in general are horrific. Made a serverley austic girl wait with the rest of us queue for passport checks, clearly in distress due to having sensory overload due the environment. She stood there for 1 hour, everyone staring at her and security coming to her bless her as if she could help being distressed. Took over 1 hour to get through what should have been a basic check. Avoid at all costs. Not sure the closest airport to disney but id really consider it if your visiting. Wish I could give it no stars.

Expérience absolument déplorable à l’aéroport de Paris-Charles-de-Gaulle ! Le personnel est extrêmement désagréable, arrogant et manque clairement de respect envers les voyageurs. On a vraiment l’impression de déranger quand on pose une simple question. Pas un sourire, pas un minimum de politesse, encore moins de patience. On parle à des voyageurs qui ont parfois besoin d’aide, pas à des gens qu’on peut traiter n’importe comment !

Il serait grand temps que certaines personnes comprennent que la politesse, le respect et le sens du service font partie de leur travail. Travailler dans un aéroport international et accueillir les gens de cette manière, c’est tout simplement honteux.

Heureusement que tous les professionnels ne sont pas comme ça, mais certains devraient sérieusement revoir leur comportement. Un accueil déplorable qui donne une très mauvaise image de la France dès l’arrivée ou avant même le départ. Il y a clairement du travail à faire sur le respect des voyageurs !

Total shambles. Avoid. You’ll miss your flight because the queues are so long for passport control and security.

Had a layover in Paris and both of my suitcases were broken into. The locks were reset and the zippers are completely ruined. Luckily I didn’t have anything valuable inside, but the damage is done. Watch out for your bags here.

ABSOLUTELY STRESSFUL
SUBJECT STAFF
i was in a hurry for an easyjet flight. Many people were cutting the queue when i had been waiting for a long while. When finally a spot was available for the baggage dropoff an attendant with blue contacts told me not to step forward. That wouldve been fine. She profiled me and thought i was with an asian couple. Started speaking smack about me to her coworker in french imagining i wouldnt understand. I did. She tells me to step forward, speaks english and starts yelling because she didnt understand i wasnt with the asian couple in front of me. She wears blue contacts. I hope if you have a french attendant that works at Charles de Gaulle and who's got awful blue contacts you fire her and offer her a new pair of contacts to stop seeing the world in a racist and segregating point of view. Thank you.

How CDG wins European aorport 5 years in row is beyond me.
Departures is a joke one zecurity point for 28 gates at 5.45 in the morning.
No organisation staff are disinterested, security staff dont deem to know what they are doing, passport control is also slow and disorganised,next timr I leave via Milan

Terminal 3 departures has very little retail

After waiting in line to go through passport control in T2D yesterday for nearly 1/2 hr with a crying baby we asked if we could go through the automatic barriers as our gate was due to close. The male staff was so unhelpful and just said no there are only 2 in front of you. He then proceeded to let others from the disabled queue go first. A French lady in the queue spoke up for us but still he didn’t help relieve our stress. This experience has completely overridden any positive things I could have said about the airport as it was horrible. 😩

Arrived at CDG on Air France flight. Always seem to dock at far end of entire airport. That results in a very long walk to passport control. If you carefully follow signs you end up at a metro type system that takes you to baggage reclaim and exit. However, first you need to go through passport control. Designed by idiots and so confusing with staff utterly clueless about which massive queue you should join. So many gates not working doesn't help. And of course you have to go through EES registration at Paris....every time! Nobody should say you don't because you do! Whether you are supposed to, no staff nor police at that airport know...so YOU DO!It is not possible that that system ever speeds things up for anyone. It is chaos at this airport passport control and the very definition of shambolic. Staff need to be better trained. Will it happen
? Non.

Inadmissible vous faite la queue 15 minutes une première fois pour scanner votre passeport et quand ça ne marche pas ( de leur fait et non du vôtre) on vous colle sans ménagement dans une autre queue avec plus de 45 minutes d attente pour montrer votre passeport au seul contrôleur d ouvert sur les 10 guichets. Quel stress c est vraiment Inadmissible

A truly terrible experience. The staff were clueless and unfriendly, the processes were slow, and the automated gates were not working properly. Yet everywhere you look, there are signs proclaiming this the “best airport in Europe”. Based on my experience, that claim is deeply misleading.

Passport control is terrible, queue took over an hour. Lots os staff stood around but not doing anything to help. Absolute chaos, not enough passport control officers. This has seriously got to be the worst airport we have used in the world.

Security was chaotic and slow. My carry-on bag required further screening for fluids. The security person held up my noise-cancelling headphones in the case. I said 'headphones' she nodded and proceeded going through my stuff. She took out the toothpaste, put it in a plastic bag and returned my bag. It wasn't until I left the secure area and got to my gate that I realised the headphones were not there. A woman had been repacking her carry-on blocking my view of security. The security person would not let me stand to the side for a better view.
It was a very uncomfortable 13 hour flight to Singapore and Australia without the headphones and I will be out $400 for a new headset.

Awful
No staff to process at border control
Don’t care if people miss flight
System completely broken
Uk government doing nothing
Easier to get to uk by boat

Assistance at CDG: Waiting, standing for 2 hours. No seating, confusing instructions, sickening chaos.
The staff worked hard but the system isn't working. People needing assistance, as I do, cannot stand for 2 hours before being offered a seat.

Absolutelty appauling service. The airport is all clean and shiney new but the queues at security and passport control are hours long. Staff have no idea whats going on and can't help. Border police have only 3 out of 8 desks open despite having staff members sat around chatting. Load of people in the queue missed their flight because of 2 hour wait to get through passport control.Allow 3 hours and go straight to security & passport control don't dawdle in duty free or food areas, all vastly over priced. Avoid if possible and use Eurostar.

Ho viaggiato con mio figlio autistico da Linate a Parigi (Cdg), devo dire che in quanto ad assistenza per persone con disabilità Linate vince 10a0. A Parigi assistenza praticamente inesistente, il sistema parte già male in quanto il pulsante sos da premere fuori dall’aeroporto puzzava di piscio e in più quando parlava l’operatore non si capiva nulla! Il ragazzo che poi è venuto a prenderci(gentile) non diceva una parola in italiano né in inglese, quindi traduttore del telefono alla mano col rischio di perdere in giro mio figlio. Stanzetta dedicata subito dopo il check-in ma poi il delirio, ci chiamano con largo anticipo nella sala imbarchi dove non è più presente una saletta per stare tranquilli e con pochi stimoli(cosa fondamentale per persone autistiche), l’aereo è pure in ritardo di 2 ore e, agli imbarchi, non c è stata neanche l’ombra del personale addetto all’assistenza. Alla mia domanda rivolta all’addetta imbarchi di Airfrance del perché non ci fosse nessun addetto all assistenza la risposta è stata: (garbata, ma che comunque fa pensare a un sistema farlocco) purtroppo ci sono molte persone disabili in questo momento ed il personale non è abbastanza 😱. Praticamente vi abbiamo battuto ancora ragazzi 10a0 stavolta però! Un consiglio, create una saletta apposita anche nell’area imbarchi, dove persone autistiche ma anche con altre disabilità possano stare tranquille prima della partenza, non potete capire anche per un genitore quanto è stancante gestire una situazione di stress così elevata nel bel mezzo del casino più totale! Ringrazio di cuore le hostess sul volo che ci hanno regalato un’infinità di patatine e ringrazio di cuore la ragazza che lavora al bar degli imbarchi, È STATA LEI AD INDICARCI UNA ZONA TRANQUILLA DOVE PASSARE LE ORE PRIMA APPUNTO DI IMBARCARSI.
Dai ragazzi, da questo punto di vista ce l’abbiamo fatta noi in Italia potete farcela anche voi 😉

Very disappointing experience at Paris Charles de Gaulle Airport today — BA314, London → Paris, 28 September 2026.

After landing, our aircraft was told that the assigned gate could not be used because it was “broken.”

What is particularly unacceptable is that the pilot asked why passengers could not be directed to another gate that was apparently available. No clear explanation was given.

Instead, passengers were sent by bus from the aircraft to the terminal, with the transfer taking more than 15 minutes.

This unnecessary delay has also caused me a direct financial loss, as I had arranged and paid for a private car to collect me from the airport, which was left waiting while we were transported unnecessarily by bus.

I therefore request:

* A full explanation from Groupe ADP / Paris Aéroport;
* An investigation into why the available gate was not used;
* Reimbursement/compensation for the additional costs I incurred as a direct consequence of this unnecessary delay.

Flight: BA314
Route: London → Paris CDG
Date: 28 September 2026 at 11:30pm

This is an unacceptable level of passenger service for a major international airport.

@ParisAeroport @GroupeADP