Park Plaza Hotels Opiniones 

This I stayed in New York City sometime in the 80s the late 80s with my mother Barbara and my father Gary Peterson my name is Dennis and we have a view of Central Park and it was near the top of the top floor of the park Plaza hotel. anyway it’s on my bucket list to stay there again with my cousin while I need a sweet but my cousin from my mother side of the family Bartlett her name is A Dalton anyway her and I are going to stay there in a suite it’s on My Bucket List so I’m making some money now and I’m gonna be staying there soon so look for my name on your registrymerry Christmas and happy new year to all your families at the park Plaza hotel and I’m wishing all your pockets lined with goodies this holiday season and in the new year 2024. Thanks and I love New York.

The service that we have received is totally shocking unprofessional and being told many lies!. We have been trying to contact by email and we also called since 21st November 2023 as we have reservations booked for hotel for Christmas Eve and New Year’s Eve and we wanted to book restaurant for Christmas Eve and New Year’s Eve as we will be staying at the hotel, no one has replied back to our emails and we have sent many emails! we have also sent this morning a complaint again! by email and no one has still got back to us. This has caused us nothing but stress and upset. This is going to ruin our Christmas Eve and New Year’s Eve. We wouldn’t recommend this hotel as their complaints procedure and the people in charge for booking the restaurants are shockingly unprofessional, and we have no reply whatsoever!.

I stayed at the Royal Park Plaza hotel in London. I paid £164 for a room for a single adult which also included breakfast. The room looked really basic. There was a steel coffee table and a steel desk. There was also a steel bench. It had the feel of a coach station. There was a very thin and small ‘carpet’ covering a tiny portion of the room. The carpet was patterned and had the symbols of £, NYSE, and London stitched into it. There was a power point for USB cables which did not work. There was a drawer that I think was supposed ti be a fridge because it was humming and was ever so slightly cool inside. It was not nearly cold enough to keep any food or drink cold safely and there was no temperature dial. The bathroom was like something out of a camp. There were two separate cubicles, one for the toilet and one for the shower. They each had sliding doors but these were coloured glass and slightly see-through (at least for the shower). The toilet roll holder was slightly broken and always came off the rail so you had to hold the toilet roll in your hand. There was no liquid soap in the bathroom. The ‘hot’ water in the wash basin never actually got very warm let alone hot.
I was woken up at 3:30am by loud noises in the corridor which continued for hours. I don’t know if they were hotel staff.
The biggest let down was the overpriced breakfast: very limited and poor quality.
The only good thing: there was air conditioning in the room.
At the time of check-out, the receptionist skipped past me in the queue and went to the next person. When I informed her I was in the queue, she offered a harassed and defensive apology and made me so uncomfortable that I ended up having to explain why I was keen to be seen according to my place in the queue (I was running late).

I’ve been chasing a refund for a double book since the start of 2023. I’ve lost count of the emails and phone calls that haven’t even received an acknowledgment.

Even British Gas has better customer service…..

Dreadful customer service.
We are looking to make a group reservation and dinner bookings for an annual event in the area and it's been a nightmare trying to get in touch with these guys. Left 4 voice messages and several emails simply asking for someone to get in touch. Someone eventually sent me an email stating someone would be in touch Day 2 not heard from anyone. Taking my business elsewhere at this stage.

Wir haben uns spontan bei einem Besuch in Merzig in Trier zu übernachten, und im vorbeigehen am Park Plaza direkt nach den Tarifen gefragt. Uns wurden 143.- genannt, und wir haben beide nochmals nachgefragt ob das stimmt?? Unsere Frage wurde bejaht, also haben wir dort übernachtet, am Folgetag kam dann beim Bezahlen die große Überraschung, jetzt waren es auf einmal schon 243.- Euro.
Die zwei Damen vom Empfang wollten sich nochmals informieren, haben unsere Kontaktdaten erfragt aber mir war schon klar dass ich von denen nichts mehr hören werde.
Mit dieser Erfahrung würde allen Interessierten empfehlen sich die Tarife schriftlich geben zu lassen, oder besser noch im Voraus zu bezahlen.

As I had booked in error twice, the first was cancelled and no problem- second due to a genuine memory lapse ( broken wrist- on codeine etc), the hotel took full payment for 4 nights. Asked politely for a refund, as had simply missed the date to cancel after realising my silly mistake.
Would have been fair to give me half back possibly, of the £500, but they refused to do this and I'll never go to their hotels from now. A tough lesson for me- use the usual Booking.com account, not make a new one and book hotel under both accounts!

Stayed in the London Waterloo Hotel it was a lovely hotel with lovely staff. The pool was a bit cold but overall great!

OMG.. avoid at all costs. I bought the hop on hop off tickets with them. Due to poor service of it (audio guide not working and rude behavior), I contacted the company and they redirected me to Park Plaza (since I bought the tickets from them). I got a very weird and aggressive reply from them basically telling me that we wont refund your money because the problem didnt exist for 24hr (first they lied that it was only for 20 mins). Please avoid at all costs, they stole my money and wont refund now.

What’s the point of being a rewards member, paying for an upgrade (which we received email confirmation was approved) and doing online check-in, when we got to the Victoria London, we waited 40 minutes to check-in and didn’t get the upgrade we paid for !!!!! Happy to take our money but don’t give us the service! Will cancel membership and never use them again!!!

Cracking stay at Park Plaza hotel,.comfy beds, clean rooms and made better by Solomons hospitality at the hotel bar.

Riverbank London.
The company I work for has spent thousands over the last three days putting up guest from the US and UK.
Bar closed at 23:00 and refused to offer any more drinks unless you ordered from your room.
Check in was slow and service to address the issue was unhelpful.
I will be recommending we don’t waste our money on an over priced out dated hotel.
Terrible avoid!
There are better cheaper hotels nearby.

Ik ben nog niet eens in dit hotel geweest, maar door de belachelijk slechte service en onmogelijkheid om met Park Plaza Utrecht over mijn reservering te communiceren over de telefoon EN e-mail is mijn ervaring voorlopig niks meer waard dan 1 ster.

De mensen die je aan de lijn krijgt als je het hotel belt spreken ten eerste geen nederlands, nou is engels spreken geen probleem, maar als ze dan vervolgens niet eens simpele vragen kunnen beantwoorden houdt het toch echt snel op. Ook werd over de telefoon om mijn credit card details gevraagd wat ik erg onprofessioneel en gevaarlijk vind.

Stayed at Park Plaza Westminster. Loved every minute of it
Staff Was friendly and helpful, check in Was fast, Got upgraded to a better room for a small amount.
Loved how we stepped out and immediately had the view to Westminster and Big Ben
Definitely wanna come back there later

I had made a reservation for the Park Plaza Boston and needed to cancel my reservation the same day I made it ( well before the specified 72 hour cancellation policy stated on the terms and conditions). I spent almost 30 minutes getting bounced back from the front desk to reservations and then back again to the front desk only to find that the “promotional rate was non refundable”. I was told that it was specified on my confirmation email, I double checked and it was not. It was not clear when I was booking either, I booked using my phone and it defaulted to the least expensive rate which apparently was non refundable ( not clear). The front desk manager Rawan was rude, had an attitude and didn’t even try to empathize or accommodate the situation. There was not an ounce of customer service, which is why I had initially chose the park plaza to begin with. I have never had an experience like this when booking what is considered to be a Luxury hotel and I’m deeply disappointed. I can only imagine what the rest of my experience would be if booking has been such a nightmare. Go to the Ritz instead, they are fantastic.

Park plaza Westminster Hotel looks nice, staff friendly and a great location however that’s about it.
The wait to check in is ridiculous, 30 mins with 2 people in front of us, put in the wrong room (easily fixed). Ironing board knackered, had to iron on the desk, dirty flannel and dusty. That’s the good things. Duvet that didn’t do up and pillows as old as the hotel. Anyway let this go after all nothing rarely perfect so on check out, like we always do, stripped the bed and then we found urine stained duvet and dried blood on mattress topper so enough was enough and complained. Despite logging it with reception ans guest relations via emails, phone calls and online chat we just been ignored. Hotel obviously not bothered about hygiene of guest satisfaction.
My advice, stay somewhere else, cost out ways what you get, plenty of alternatives in the same vicinity but if you do check the bed and linen first!

10 starts if I could for my stay at park plaza riverbank, everything exceeded my expectations. I also want to give a special mention to the receptionist Halina who provided an exceptional checking in service, as she really went above and beyond to sort out my room as I accidentally booked the wrong type of room for my stay. I will definitely be back soon

Nottingham UK, Friday night loud sub bass music blaring out nearby until 3:30am. So loud the hotel windows were vibrating. Barely got any sleep, sound proofing was awful.

Excellent customer service from one of your employees from the reservations department at park plaza London riverbank Renee Douglas. She was extremely helpful and friendly. She assisted us when making and amending our booking, and we were very grateful for the support we received. We would definitely book with you again, as she made the booking process stress free and enjoyable and is an excellent representative for your company.

Richard, at Boston Park Plaza was superb at finding me a more suitable room