We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... Ver más
La empresa ha respondido
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Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres. Had a choice of options and offers 0% interest on certain options when filling out applicat... Ver más
La empresa ha respondido
Outstanding company. Very useful when an emergency arises on you're car. Very thorough and don't judge you whatever you're circumstances. Will help if they can and they have ALWAYS ASSISTED ME
Was pretty simple to complete the online form and not too in-depth questions. The final signing wasnt overly clear how to do, but maybe it was me being a bit dim. Overall a quick, fairly easy process.... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- también en la categoría
- Compañía de financiación y préstamos para coches
Escrito por la empresa
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Información de contacto
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Reino Unido
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
Excelente
11 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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I’ve used Payment Assist several times…
I’ve used Payment Assist several times over the years for tyres, absolutely brilliant, easy to use and hassle free. Highly recommend if you can’t afford to buy tyres in one go.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Richard,
Hearing from customers who have used Payment Assist several times over the years is always incredibly rewarding.
We're delighted the service has made replacing your tyres more manageable and that you've consistently found the process easy and hassle-free.
Thank you for your continued support and for recommending Payment Assist to others.
Best wishes,
Payment Assist
Thanks so much for the flexible payment…
Thanks so much for the flexible payment offer, wouldn’t have been able to have my windscreen fix if not for the offer. It was really quick and fast.
13 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi there,
We're really pleased the flexible payment option meant you could get your windscreen fixed and that everything was arranged so quickly.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent service and no hassle so easy…
Excellent service and no hassle so easy to do
14 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Darren,
Hassle free and easy is exactly how we want the Payment Assist experience to be. We're delighted that everything went smoothly for you and that you received excellent service.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Very convenient and easy to apply
12 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Jo,
We're pleased you found Payment Assist convenient and the application process so easy to complete.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Payment assist is an Excellent company…
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are so friendly and helpful, if there where more ratings stars i would always give maximum, I just cant fault them.
Thankyou Payment Assist.
12 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi David,
We're delighted that you've always received the help you needed and that our customer support team has been friendly and helpful whenever you've contacted us.
Thank you for your continued support and such kind words.
Best wishes,
Payment Assist
It was a relief though that I have been…
It was a relief though that I have been accepted to have this kind of payment facility for my car service. Thank you
12 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Cindy,
We're glad Payment Assist gave you some peace of mind when it came to covering the cost of your car service.
Having the option to spread the cost can make an essential bill much easier to manage when you need it.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Great options to help you pay for work…
Great options to help you pay for work on your car .
Fast to reply and have it sorted for you to get the car into the garage 😀
11 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Darran,
Getting your car into the garage and the work sorted without unnecessary delays can make a real difference.
We're pleased that Payment Assist gave you helpful options to manage the cost and that everything was arranged quickly for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Absolutely brilliant service so quick…
Absolutely brilliant service so quick and easy would highly recommend
11 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Adam,
We're delighted you found Payment Assist so quick and easy to use and that everything went smoothly for you.
Thank you for recommending us to others; we really appreciate it.
Best wishes,
Payment Assist
Very pleased with payment assist…
Very pleased with payment assist everything done quickly without any fuss
Financal help when needed to spread the cost of a unexpected bill
10 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi there,
Unexpected bills can come at the worst possible time, so having the flexibility to spread the cost can make things much easier.
We're really pleased that Payment Assist was there when you needed some extra financial flexibility and that everything was arranged quickly and without any fuss.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
There were two anomalies in completing…
There were two anomalies in completing the form.
1) identifying my finances, I included a decimal point and the form would not accept that and caused complete confusion and required a 1/2 hour wait on a phone call to the help desk for such a simple issue.
2) Equally when asked to sign at the end, I went through all sorts of mechanisms of trying to record my signature by taking a photo and uploading that, only to find a few pages later that there is a mechanism to do ones own signature. Why couldn't this be identified at the point of invitation to sign?
With both these points it would have saved me a lot of time, a phone call and trouble, to have put simple instructions on the appropriate page.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Jo,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties during the application process and appreciate you highlighting these points.
We understand how frustrating it must have been to spend additional time resolving the issue with entering your financial information and to have difficulty finding the appropriate way to complete your signature. We’ll make sure your feedback is shared with the relevant team, as clearer guidance at these stages could help make the process more straightforward for customers in future.
We’re pleased that you were able to complete your application, and we appreciate your feedback as we continue to improve the customer journey.
Best wishes
Payment Assist
10 SECONDS to take it out of my bank
It's great! Until you need a refund! The garage I took my car to couldn't fix it for me so they requested a refund. It said it would be done in 3-5 working days. 5 working days later I had to phone to find out the status of my refund only to be told they hadn't received it. The person on the line said she would check and it had come in but they had been too busy to get to sorting it and blamed my bank for the delay. Now I have to wait at least another 10 working days for this to be sorted! It's annoying because of the fact that it takes about 10 SECONDS for them to take the money from my bank account but all this time for them to PUT IT BACK IN!
11 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Lynda,
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand how frustrating it can be to wait for a refund.
We can confirm that your cancellation request was received and has been actioned today, with the refund now processed from our side. Once a refund has been processed by us, the time it takes for the funds to reach your account is determined by your bank and is outside of our control.
We appreciate your patience while the refund makes its way back to your account and apologise for the frustration this has caused.
Best wishes
Payment Assist
I'm greatful that you could help me and…
I'm greatful that you could help me and I've told friends and family about how good your company is in helping us to spread the cost thank you
11 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Alex,
There's no better compliment than recommending Payment Assist to your friends and family.
We're delighted that being able to spread the cost has helped you when you needed it and that you've been so happy with the service.
Thank you for your support.
Best wishes,
Payment Assist
Was so easy to do and set up…
Was so easy to do and set up would highly recommend to anyone with a huge repair bill but not much funds spare
10 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Pauline,
We're glad Payment Assist gave you a straightforward way to spread the cost and that you found everything so easy to set up.
Thank you for recommending us to others, we really appreciate it.
Best wishes,
Payment Assist
Quick and easy process
8 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Michael,
We're pleased to hear everything was sorted quickly and that you found the Payment Assist process so easy.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Amazing team on hand always ready to…
Amazing team on hand always ready to assist you with payment delays or any problems with finances. Always on call to help answer your question. I will recommend Payment Assist. Thanks
10 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Gad,
We're delighted that you've found our team helpful and readily available whenever you've needed support or had questions about your payments.
Thank you for recommending Payment Assist.
Best wishes,
Payment Assist
Payment assist is amazing .
Payment assist is amazing .
So helpful for when your on a bugdet . I didnt need to worry how to pay in full . 3 easy instalments monthly put my mind totally at ease.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi David,
Taking the worry out of an unexpected bill is exactly where Payment Assist can make a real difference.
We're delighted that spreading the cost over three manageable monthly instalments helped you stay within your budget and gave you some peace of mind.
Thank you for taking the time to share such positive feedback.
Best wishes,
Payment Assist
Quick decision and good apr..Will…
Quick decision and good apr..Will definetly use again
9 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Joanna,
We're pleased that you were happy with the rate offered and that your experience with Payment Assist has left you wanting to use the service again.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
So easy and simple to apply and 0% over…
So easy and simple to apply and 0% over the 3 months Helped me out this week
9 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Tony,
Sometimes a little extra flexibility at the right time can make all the difference.
We're glad Payment Assist was able to help you out this week and that you found the application simple and easy, with the option to spread the cost interest-free over three months.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Absolutely Brilliant Company
Absolutely brilliant company to use,and they can be used at so many garages.
I have used them twice in the past six months
Superb on both occasions and was able to purchase a better quality of tyres knowing i couldpay for them over a few months at no extra cost (interest free)
I will certainly use this service again
28 de agosto de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Alan,
We're delighted that the service has worked so well for you on both occasions and that spreading the cost interest-free gave you the flexibility to choose the tyres you wanted without having to pay for everything upfront.
Thank you for your continued support, and it's fantastic to hear you'll use Payment Assist again.
Best wishes,
Payment Assist
Very Pleased
Easy and straightforward application, pretty much an immediate response. I was hit with an unexpected bill for a load of stuff that needed sorting on an old car. This company made it easy for short term finance, and it’s interest free!
Very happy customer, excellent service.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Nigel,
Unexpected repair bills can be difficult to manage, particularly when several things need sorting at once.
We're really pleased that Payment Assist made things easier by giving you a straightforward, interest-free way to spread the cost, and that you received a decision so quickly.
Thank you for the excellent feedback and for taking the time to share your experience.
Best wishes,
Payment Assist
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