I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver más
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Consulta las opiniones de los clientes
I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver más
La empresa ha respondido
Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver más
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I have reached out to this company - 6 weeks after getting married in September my husband was diagnosed with cancer….to say our lives were turned upside down is an understatement. Previously we both... Ver más
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Información sobre la empresa
- Servicio de reducción de deuda
- Institución financiera
- Servicios de documentación
- Servicio para casos de insolvencia
- Servicio financiero no bancario
Escrito por la empresa
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Escrito por la empresa
Información de contacto
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Reino Unido
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,6
Excelente
4 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I thought Cheryl explained things very…
I thought Cheryl explained things very well and I felt supported
3 de diciembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Nigel,
Thank you for your review. Ensuring that our service is always supportive and clear is very important to us.
Your kind words will be passed to Cheryl. If you have any concerns in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Sam was very helpful and accommodating
Sam was very helpful and accommodating. He was very easy to speak with.
3 de diciembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Beverly,
Thank you for your review. We work to ensure that our services are always tailored to accommodate our clients needs.
Your kind words will be passed to Sam. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I cannot believe how much you helped me…
I cannot believe how much you helped me sleepless nights worried all day I cannot thank you enough xx
2 de diciembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Tracey,
Thank you so much for taking the time to leave your feedback. We're really pleased you reached out so we could help you and are here to support you whenever you need us.
Kind regards,
Hannah, PayPlan
Not as scary or bad as i thought
The person i spoke to listened. Went through everything and gave me my best option. 1st time using one of these due to a change in circumstances. I'm happy they was recommended as i feel a weight has been lifted. Thank you
1 de diciembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi,
Thank you for taking the time to leave feedback. Your kind words are greatly appreciated!
Warmest Regards,
Mitch, the PayPlan team.
Disgusting service
Disgusting service. Have been trying to contact for weeks and every time we call, your customer service department is closed. We have called at different times and your website states you are open!! Spoke to someone on live chat who just kept repeating they couldn't help as the department was closed. What's the point in the live chat if the people responding can't actually help?! We are having no response to emails, voicemails or WhatsApps. You make the whole situation more stressful. Absolutely avoid PayPlan.
29 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Kirstee,
I'm really sorry to hear about the experience you've had - that's not the level of service we want for anyone and I completely understand how frustrating this must feel.
I'd like to look into this straightaway, but unfortunately I'm not able to identify your case from this review. If you're happy to, please email me at online@payplan.com with your PayPlan ID and I'll locate your file and get this resolved as a priority.
Thank you,
Hannah, PayPlan
They are really friendly and helpful…
They are really friendly and helpful people. The process was a lot easier than I was expecting. The best thing was that they don't judge you.
27 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Pete,
Thank you for the taking the time to leave a review. Ensuring that our support is both friendly and helpful are very important to us.
If there's anything else we can do to help you, please don't hesitate to get in touch.
Regards,
Mitch, PayPlan
Really helpful and caring
I dealt with Brett, Laura and Beatriz. They were all so lovely, warming, caring, emphatic and supportive. I cannot thank them enough for making the process a pleasant one.
Thank you!
19 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Kirsty,
Thank you for your kind words. We strive to provide a supportive and empathetic service to all our clients.
Your kind words will be passed to Brett, Laura and Beatriz. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie,PayPlan
Spoke with sam today really welcoming…
Spoke with sam today really welcoming and helpful guy
18 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Courtney,
Thank you for your review. Ensuring our support is welcoming to our clients is very important to us.
Your kind words will be passed to Sam. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Sheryl is a ray of sunshine
Sheryl is one of the most helpful and empathetic people I have ever dealt with, Her ability to build a feeling of trust so quickly is amazing. A complete ray of sunshine, thank you
17 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello John,
Thank you for your review. We’re happy to provide all our clients with helpful and empathetic support.
Your kind words will be passed to Sheryl. We’ll be here to help with every step going forward.
Kind Regards,
Bailie, PayPlan
Payplan Advisors.
I spoke with both Sheryl and Chloe.
Both were extremely helpful and knowledgeable.
I really appreciated their compassion and empathy.
17 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Dean,
Thank you for your review. Ensuring that our services provide our clients with both empathy and compassion is very important to us.
Your kind words will be passed to both Sheryl and Chloe. If you have any concerns in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Excellent service
Excellent service. Very helpful and professional team. Thank you
15 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Michal,
Thank you for your review. We’re happy to provide you with a professional service for yourself. If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
I had the pleasure of talking to…Georgia
I had the pleasure of talking to Georgia today going over my yearly review.
She was a pleasure to talk to. She managed to make an incredibly difficult situation seem especially easy.
Nothing was too much trouble. She is a credit to your organisation. If I could I would talk to her every time. I know it's not always going to be possible, but I hope I get lucky again.
12 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello,
Thank you for your kind words. We’re pleased to know that we’ve been able to provide this support during this difficult situation.
Your kind words will be passed to Georgia. We’re happy that you have been able to take these steps forward with us.
Kind Regards
Bailie, PayPlan
Lovely lady dealt with my case and got…
Lovely lady dealt with my case and got me where i wanted to be
12 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Roy,
Thank you for your review. We always strive to find the best solutions possible for our clients. If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
DMP REVIEW
Yesterday I had cause to speak with Sean in DMP Management on behalf of my husband.
It was a very long, complicated conversation during which Sean was patient, understanding and polite.
He has exceptional "people skills".
His advice was sound and sensible and the call culminated in an agreeable, manageable payment plan.
I'm grateful that it was Sean who took my call.
11 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Jacquelyn,
Thank you for your kind words. Here at PayPlan, we pride ourselves on providing clear support to our clients. We’re happy that we can support you in managing your debts.
Your kind words will be passed to Sean. We'll be here to help you with every step going forward.
Kind Regards,
Bailie, PayPlan
Respuesta de PayPlan
Hello Kay,
Thank you for your kind words, our advisors always work to relieve as much stress as possible from our clients.
Your kind words will be passed to Sam; we'll be available to help you with every step going forward.
Kind Regards,
Bailie, PayPlan
A weight has been lifted off my…
A weight has been lifted off my shoulders after speaking with the team at PayPlan. Honestly, I’m really thankful I came across them as I felt pretty stranded with my debt issues.
4 de noviembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Lewis,
Thank you for your review. We’re happy to hear we’ve been able to remove this stress from yourself. If you have any concerns in the future, please feel free to get in contact.
Kind Regards,
Bailie, PayPlan
Great service
Such great advice and really understanding attitude. Helpful and really made my life easier. Thanks to Joe, great adviser!
28 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi,
Thank you for taking the time to leave a review. Your feedback is greatly appreciated!
I'll pass this on to Joe and make sure he gets the recognition he deserves. Thanks again for your review!
Mitch @ PayPlan
KHAMIDA AT PAYPLAN.Have you just scammed me?
I was being dealt with by Khamida,who initially was helpful,but suddenly disappeared after giving all my details and worries to.Hasnt replied to anymore messages,so I don’t know what’s happening to my case.I wonder if Payplan will now contact me regarding this????
21st October,now has now replied since 17.37pm the previous day.1.33 pm today they have replied.
Wasn’t able to help after everything I sent and have now been sent a guide to read via email.Fat lot of good this has done for me only to make me worry more now.
20 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Wendy,
Thank you for sharing your feedback - I’m really sorry to hear how this experience has felt for you - we never want our clients to feel this way.
Just to reassure you, we’re regulated by the Financial Conduct Authority and have been helping people manage their debts for over 30 years. The advice and guidance shared with you was tailored to your individual circumstances.
We've provided a detailed guide walking you through the best next steps based on the information you shared. I completely understand this may feel overwhelming, especially when you were hoping for more direct support, but if you’d like to talk things through, please call us on 0800 280 2816 or drop us an email at online@payplan.com and we’ll be happy to go over everything in more detail.
Regards,
Mitch @ PayPlan
Useless
They were bad enough prior to getting my IVA approved, however they’re even worse since having it.
Avoid at all costs, go elsewhere to set up.
Communication is horrific and they take decades to come back to you
They’ve also had my previous review removed, very snakey company
20 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi,
Thank you for taking the time to leave feedback. We’re sorry that your experience hasn’t met our high standards.
Thank you for returning to us with more information and your PayPlan ID. We've passed your details on to the complaints teams and relevant people. They'll be in touch should you still want to speak to us about your issues.
I would like to take a moment to apologise for the delayed response to your review. I needed to ensure that this was escalated to the correct people to ensure you receive the support you need.
If there’s anything we can do to help, please don’t hesitate to get in touch.
Bailie
PayPlan
Steve A was absolutely amazing despite…
Steve A was absolutely amazing despite going through a really rough time right now, I cannot express enough gratitude for the support I received from Steve. The fact that I am personally going through a very difficult and traumatic time, his dedication and professionalism shone through completely. Steve truly made me feel like there was "light at the end of the rainbow" during what has been an incredibly stressful period.
My experience with my workplace—specifically a toxic and complex environment—had been compounded by the fact that no one would listen to me. This lack of acknowledgement was, in itself, a significant part of the problem. Steve was, without a doubt, one of the first people who genuinely listened.
His understanding and attentive ear were invaluable. He absorbed everything I had to say, and in doing so, he made me feel nice and normal again. I especially appreciated the non-rushed nature of our phone call, which was much needed as I was submitting evidence for a severe and awful case with my employers.
Thank you, Steve. Your time, empathy, and ability to remain an amazing person during a difficult period of my life were deeply appreciated. Thankyou for all the links and the appointment that will no doubt help me further with my financial position, I wish you all the very best 😊
16 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi,
Thank you so much for taking the time to leave a review, your feedback is greatly appreciated!
If there's anything else we can do to help, don't hesitate to reach out.
With Gratitude,
Mitch, The PayPlan Team
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