I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver más
La empresa ha respondido
Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver más
La empresa ha respondido
I have reached out to this company - 6 weeks after getting married in September my husband was diagnosed with cancer….to say our lives were turned upside down is an understatement. Previously we both... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de reducción de deuda
- Institución financiera
- Servicios de documentación
- Servicio para casos de insolvencia
- Servicio financiero no bancario
Escrito por la empresa
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Escrito por la empresa
Información de contacto
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Reino Unido
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,6
Excelente
4 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Impossible to contact once IVA is setup
They got me set up with the iva fine but when it came around to the annual review they ghosted me just sending automated emails saying I need to complete it and to contact my case officer to book an appointment which I did a dozen times over 2 weeks with zero response. They just don't care.
16 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Good Afternoon,
Thanks for taking the time to leave feedback. We're sorry your experience hasn't been up to our high standards.
We did request some more information from you, so that we could locate your case, but unfortunately we haven't heard back from you.
We'd be really grateful if you could email us at online@payplan.com with your PayPlan ID and a few details about your issues/case so we can look into what's happened here for you, and if there's anything we can do to rectify the situation.
Again, I can only apologise for your experience.
Regards,
Mitch @ PayPlan
No Responses
Getting really fed up, like others I have been waiting weeks for a response to emails/ messages. I was already irritated at how many questions were asked that had been answered in the documents I was asked to provide during the assessment period and I've had no response to a question regarding my plan since.
I'm now looking to make an official complaint and moving my plan to another provider.
Ridiculous.
22 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi,
Thank you for taking the time to leave feedback, even if it's not in the best of circumstances. I'm sorry your experience hasn't been up to the high standards we usually expect of our services.
Thank you for returning to us with more information and your PayPlan ID. I've passed your details on to the complaints team and relevant people, and they should contact you shortly about your issues, should you still want to raise an official complaint.
I also want to take the time to apologise for the delayed response to your review. I needed to make sure this was escalated to the right people, to ensure you're getting the support you need.
If there's anything else we can do to help, please don't hesitate to get in touch.
Mitch @ PayPlan
Life savers
We were in a very bad place during the pandemic. Our medical insurer went into receivership when surgery and inpatient care were needed, and we went from being in the black to deep in the red. The bank referred us to PayPlan, and I admit I was sceptical. We could only manage a low monthly repayment, and this was going to take us eight years to pay off. However, as we paid back friends who had helped us, we could add more each month to repay the bank and credit card providers. It cut the repayment time in half, and we are now debt-free thanks to PayPlan, and of course, the main creditors for suspending interest repayments.
Many thanks to all those individuals at PayPlan!
10 de julio de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Andy,
Thank you for your review. We're happy that you have become debt-free. Our advisors ensure that our services are tailored to our clients, including making any necessary changes.
We wish you the best going forward, and if you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Very polite and professional very…
Very polite and professional very courteous and an absolute pleasure to talk to made me feel comfortable
1 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi,
Thank you for taking the time to leave a review! Your feedback is greatly appreciated!
Mitch, The PayPlan Team
Awful tbh they don’t reply to emails…
Awful tbh they don’t reply to emails then when you call to say i want to cancel it they get a little rude on the phone and asked why so I told them about all the hassle signing in and what else on a email and not a reply so don’t use these as there all nice when you say to go ahead then rude when you tell them to cancel it
3 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Brendan,
Thank you for taking the time to leave your feedback. We requested some more information from you so that we could locate your case but unfortunately haven't heard back. We'd be really grateful if you could email us at online@payplan.com with your PayPlan ID so we can look into what's happened here for you.
Kind regards,
Hannah, PayPlan
Useless like everyone else
Useless like everyone else, told me that they would get me paying £50 per month on an IVA but nothing has happened yet, I told them I have payments to a bailiff going out and then just blank me, haven't saved me any money so far, most PROFESSIONAL organizations have never heard of them so I'm starting to think they are a complete scam company. Try step change instead.
2 de octubre de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Toby,
Thank you for your review. We requested some more information so that we could locate your case but unfortunately haven't heard back from you yet.
We're here to help and would be really grateful if you could kindly send us some more information to online@payplan.com so that we can follow this up with you.
Kind regards,
Hannah, PayPlan
Great costumer service
Great costumer service. Very nice and experience advisor.
Very happy.
30 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Krystian,
Thank you for your review. Our advisors strive to give the best service possible to all our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I've been with PayPlan for years with…
I've been with PayPlan for years with no problem. But recently I find my emails aren't getting answered. They don't seemed to have a group email so messages go to individual people who dealt with the last response. It's been over a month now.
29 de agosto de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Gordon,
Thank you for your review. We’re happy to hear that you have not had problems with your solution for these years.
I’m really sorry that you have been waiting so long for replies to your emails. This is not the experience we want for any of our clients.
I understand how worrying it can be waiting to hear responses. Your feedback will be passed on to our team. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Just in time.
Ok, so I was absolutely on my last nerve trying to deal with my debt, especially in facing possible bailiff action too. I was referred to Payplan, by a lovely young man from another debt I owe and he pointed me in the right direction. Since then, I have had such a reassuring experience with payplan. Kind professional people who are there to try and help. I needed this.
17 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Susan,
Thank you for your review. We understand that debt is complicated to deal with and try to provide a supportive experience to all our clients. We’re happy to know you have taken your first steps with us.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Best quality staff
Spoke with pay plan the advisor was so helpful making you feel calm and like there may be some light at the end of the tunnel I highly recommend
24 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Danny,
Thank you for your review. We strive to ensure our clients feel relaxed throughout all our solutions.
If you have any questions, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
4 Years and £14k later... Thank you!
It has been four years since I started my debt management plan. I don't write reviews but I felt that strongly about the help I received throughout my journey to becoming debt free.
After the purchase of my house I was made redundant. One thing lead to another and I was out of work for six months living off credit cards as UC would help me. I was at my lowest owing almost £14k due to defaults on personal loans and cards combined.
Communication has been quick and no judgement from the people on the other end of the phone. Thank you all for being there when I needed the help. I have one payment left... it's going to be strange having disposable income for the first time in what feels like forever...
My only suggestion... Improve your mobile app. No login memory so I have to login every time and also it hasn't been updated since the iPhone 4.
24 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello James,
Thank you for your kind words. We strive to ensure our support is stress-free and comfortable. It’s excellent to know that you’ve been able to complete your solution with us and we wish you the best in the future.
Thank you for your suggestion, as we are always keen to know how we can improve our service.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I was reassured given good advice and…
I was reassured given good advice and guidance without any pressure or judgement. I was given a list of options everything was explained clearly so I could understand. The advisor I spoke with was very emphatic to my situation and I felt understood and supported
20 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Lester,
Thank you for your kind words. We pride ourselves on clear advice and tailored support for our clients personal situations.
We are happy you have taken your first steps with us.
If you have any further questions, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Incredible help from incredible people
I couldn't recommend them any more highly, from the start of the process to the end they have been so so helpful very very knowledgeable and have taken the anxiety away from both my wife and I, any one in a situation similar should contact them immediately as they will help you to sleep at night again, thankyou so much
18 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Kerry
Thank you for your review. We work to ensure our services relieve as much stress as possible from our clients.
It’s great to hear you’d recommend us so highly. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I spoke to Josh this evening who helped…
I spoke to Josh this evening who helped me arrange a payment plan which was affordable for me, he was very helpful and we have ended our chat with me feeling extremely relieved that I am one step closer to being debt free. ☺️ Thank you Josh!
17 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Bryony
Thank you for your kind words. We strive to find the best solutions possible for our clients. Your kind words will be passed on to Josh.
We're really happy you got in touch so we could help. If you have any questions in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
Annoying
Annoying, I initially went through the process of using these, but decided against it. So now I get emails, what's apps and sms every day, I've blocked them and reported as spam but I still keep getting messaged, it's borderline harassment.
16 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Jason,
Thank you for sharing your feedback and for letting us know you're not interested in proceeding with our help at this time.
We’ve now made sure you won’t receive any further messages from us, but we’re always here if you need support in the future.
Kind regards,
Bailie, PayPlan
5 stars
5 stars, PayPlan are compassionate with individual requirements, they are extremely helpful and their main priority is to make sure that you are debt free at the end of any arrangement, I would strongly recommend their services, thank you PayPlan!
15 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Sammy,
Thank you for your review. We strive to ensure our services are tailored to our client’s requirements.
It’s great to hear that you’d recommend us in the future.
If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
Very easy with the assistance from the PayPlan team
My experience in setting up my payment plan was really easy and staff were very helpful.
Now that I am 6 months into my plan I have experienced some health issues which have created some financial problems for myself but when contacting Payplan team (Mia Pell) I was giving amazing support and help with my finances to get me back on track. Thank you for amazing support.
10 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Gary,
Thank you for your kind words. We’re happy that you have reached out so we can support you in managing your debts. It’s very important to us that we have solutions that are tailored to your circumstances, especially when these change.
Your kind words will be passed to Mia; we’ll be here to help you with every step going forward.
Kind Regards,
Bailie, PayPlan
A very pleasant conversation
A very pleasant conversation. Thanks to this company, I received very important help.
10 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Gosia,
Thank you for your kind words. We’re happy to know we’ve provided important help to yourself. If you have any concerns in the future, please feel free to contact.
Kind Regards
Bailie, PayPlan
Great Service.
They were so easy to talk to and everything got sorted out fast amazing service.
8 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Andrew,
Thank you for your review. Making sure our service is comfortable is very important to us. If you have any concerns in the future please feel free to get in contact.
Kind Regards,
Bailie, PayPlan
Finally Found Peace of Mind
An absolute godsend. I spoke to a lovely debt advisor, Laura, who really listened and understood. She took her time to go through everything without any stress and made me feel at ease. I’ve struggled with my mental health and found it really difficult to reach out for help, but I’m so glad I finally took that first step. For the first time in a long while, I feel clarity and peace of mind. I can’t thank PayPlan enough.
4 de septiembre de 2025
Opinión espontánea
Respuesta de PayPlan
Hello Beth,
Thank you for your kind words, ensuring our services are tailored to our clients’ needs is very important to us.
We're very happy to hear that you've been able to take your first steps with us.
Your kind words will be passed to Laura; we’ll be here to help with every step going forward.
Kind Regards,
Bailie, PayPlan
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.