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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The fitters contacted to me let me know when they was on the way also they asked me how I wanted laminate laid down and they was very professional and there work is outstanding. They didn’t rush the... Ver más

Valorada con 5 estrellas sobre 5

I recently had my living room and dining room carpets fitted, and I couldn’t be happier with the experience. The service was excellent from start to finish, and the customer service was fabulous.... Ver más

Valorada con 5 estrellas sobre 5

Everything has been really straightforward and easy from beginning to end. I waited approximately 3 weeks from measuring to fitting but that was due to my work schedule and being unable to take time o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

from the moment of enquiring to the fitting day everything has gone so smoothly and im in love with my new carpets. everything is explained in detail and being able to choose what u can afford monthly... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pisos

Escrito por la empresa

We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 72% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent service quick and easy…

Excellent service quick and easy appointments fitting times suited around me and the kids guys fitting were great only complaint I would have is they left 4 large bags of cut off on my drive it would have been great for them to take away any rubbish accumulated

18 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

My partner had the combo stairs carpet and landing done and a sofa from pay smart. Please do not use them worse experience we have ever been through.…

My partner had the combo stairs carpet and laminated and the landing done on the 13th march at first sight we where very impressed until we noticed the mistakes badly cut laminate and they tried to hide the faults by putting beading round which was the wrong colour beading I must add, we contact the company to get the faults rectified they where so appoligective but 5 weeks on and where still waiting for them to come out, left my partner so upset and annoyed, but thats not where it end's, we also had a sofa from the same company there was 22 faults to the sofa filling coming out of the cushions material stained under the cushions, sofa didnt mach up bent frame work stitching coming apart, feet facing the wrong way, metal poking out of the back of the sofa, and the list goes on, so we once again contacted the company so appoligective again promised us a replacement sofa, three weeks later it arrived we where told it was going to be a straight forward swap from the pay smart company, and that the sofa would be double checked before it was delivered the manifacture promised, what a shock when it turned up, it wasnt even out of the packaging before we noticed the very badly workmanship yet again this time there was even more faults. Has left my partner so disappointed and very upset no appoligy can even make up for the whole experience, we.took so many photos of proof of faults from the flooring to the sofas it took up three pages of my phone, would highly recommend no one uses this company yes the company have been brilliant with the appoligies but at this point they are empty words. Ive had to sit and watch my partner in tears because of this experiance, and even now sunday morning we have been let down yet again by the flooring persone coming out at half past to fix the faults and he hasnt even turned up. Absoultly disgusting customer service we will never use this company ever again and if I had the choice they could come and remove all of.the laminate flooring and we would go to a more reputable company, so angry and annoyed doesn't even explaine what this experience has left us with...........

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hassle free and quick response

Hassle free and quick response. Use this company many of times, always been happy with the service and quality of the carpets. A will continue to use them in the future

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The fitters contacted to me let me know…

The fitters contacted to me let me know when they was on the way also they asked me how I wanted laminate laid down and they was very professional and there work is outstanding. They didn’t rush the job and they took their time to make sure it was to the highest quality.

I would definitely recommend and going forward the only company I will use is Pay Smart Carpets.

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company, fantastic quality

Amazing company, i had combination staircase done, its it look beautiful, luke and the young lad did and outstanding job, very friendly and professional and left it clean. I couldn't be happier with the finished product.
Highly recommend this company.

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous company!

I recently had my living room and dining room carpets fitted, and I couldn’t be happier with the experience. The service was excellent from start to finish, and the customer service was fabulous. There was a huge range of carpets to choose from, making it easy to find exactly what I wanted.

The quality of the carpet itself is brilliant — it looks and feels amazing in my home. I also really love the flexible payment plans, which made the whole process even easier.

Overall, I highly recommend this company. Fantastic service, great products, and a team that really cares about their customers!

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt Communication & service

Prompt Communication & service from 1st contact to finish. They are very helpful although not a lot of choice of flooring but acceptable. The fitters were prompt and friendly and did a very swift excellent job. I will be a repeat customer and recommend them to all

15 de abril de 2026
Opinión espontánea
Logotipo de Pay Smart Carpets

Respuesta de Pay Smart Carpets

Thank you so much for your 5-star review, Helen. We’re delighted to hear you were pleased with our service, and the excellent work carried out by our fitters. Your recommendation means a lot to us, and we look forward to welcoming you back again in the future.

Valorada con 5 estrellas sobre 5

Fantastic service all round

From the very beginning I had an excellent experience with Pay smart carpets. I got in touch and the sales rep came to the house with carpet samples and explained the different options available. I chose the carpet and paid the deposit. I contacted the office to select a fitting date and they were very accommodating as I work from home sometimes so could book it in for one of those days. The carpet fitter phone me half an hour before arrival and they came in and done an excellent job. I absolutely love my new living room carpet and would highly recommend this company. I will definitely be a returning customer

15 de abril de 2026
Opinión espontánea
Logotipo de Pay Smart Carpets

Respuesta de Pay Smart Carpets

Thank you so much for your wonderful 5-star review, Michelle! We’re delighted to hear you had an excellent experience from start to finish. It’s great to know you love your new living room carpet. We truly appreciate your recommendation and look forward to helping you again in the future!

Valorada con 5 estrellas sobre 5

Had my stairs and landing carpeted Very…

Had my stairs and landing carpeted Very helpful straightforward excellent service from start to finish would most definitely use these again

15 de abril de 2026
Opinión espontánea
Logotipo de Pay Smart Carpets

Respuesta de Pay Smart Carpets

Thank you so much for your 5-star review, Samantha! We're delighted to hear you were pleased with your new stairs and landing carpet, and that you found our service helpful and straightforward. We really appreciate your support and look forward to helping you again in the future.

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