Pcoptimum Opiniones 345

I like a little bit of a discount but I don't like how I can't pay the things of my choosing. Bought pop and donated money for children, but couldn't pay for it with the card because it wasn't $10.

Scam. They won’t let you use your points unless you have 10,000 points. Basically screwing over anyone who has less.
It’s literally fraud.

If I could give zero star rating I would! After care customer service is pathetic! All customer service agents are good for is to patronize the customer with just saying nice things but NEVER for one moment thinking outside the box to find a resolution! It seems to be the norm that there is NEVER a resolution with any customer service agent EVER. They are totally pathetic. Having a conversation with AI is probably more rewarding! I just spent $579 on a Dyson Hairdryer between points and cash and not even a day later the hairdryer is $100 less!!!! BUT oh NO the agent advised that they could not do a price adjustment! I could however, send the product back and get credited. That means I can't give the hairdryer as a Christmas gift as intended but sure enough PCoptimum would pay to have the item return to them, process the credit of the cash and points.......This makes NO sense to me but hey, I guess they have business sense limitations. Time to look for another loyalty program!

Clear with all the negative reviews to switch to a different points! If you are considered using PC optimum read the reviews. My story, I log into my account and see -112k points about a month ago now. The events leading up to this….Oct 29th, I have 230k points, redeemed 190k, gain another 20k since. Nov 19, return part of the order and redeemed 40k. Couple of days later log in and my point balance is -112k. So ordering (spend $550 plus the 190k points) get 550 back and lose an additional 190 k points plus another 10 k for the return. Deal with customer support and they do graciously give me 40k in points…still -50….how does one even go in the negative. I have lost all those point and any points I have gained since the transaction. So over 200 dollars worth. So in summary, do another point program and if you are PC point member ever NEVER do a return on a point redemption order.

They scam you- I collected points worth $1250 and suddenly, ‘my account was compromised’ right before a redemption event. I called customer service 3x and no one returned my calls or my email. Then 1 month later I contacted them and got the run around. Next thing you know, I get an email saying I requested to close my account. That never happened… they’re just trying to take the points back. Use your points as soon as you earn them and don’t count on their customer service to help you in any way- they just lie.

so disappointed with this program, submit a redeem on their website reply their email and a copy of a receipt. The amount on the receipt is more than $62 before tax and they told me is less than $50 , I am not qualified. Scan receipt again and ask how they will calculate the amount on the receipt.No reply. Emailed so many times, still no one reply. my case number is 17237788, if I could give 0 points I won't even think about it. Experience is so bad , will try not to go to any of their store.

I have been collecting points for YEARS, previously on the Shoppers card. I’ve redeemed points only once recently ($10 off) when the checkout prompted me, but normally I’m not given the option—which is fine. I was happy just collecting.
Today I FINALLY decided to get the app, and check on my points as Christmas is coming up. Well colour me surprised to see I am just shy of 5000, virtually nothing. HOW? I’ve been collecting for years… and I shop very frequently because I’m close. When I say that this isn’t possible with the amount I’ve spent… just wow.
This used to be one of the best points cards out there. I guess it’s London Drugs from now on.
Disgusted.

If I can give no star I would, pc points redemption is a big scam . Don't get fooled as you spend money on their products and when I want to redeem it as there is an offer for points this week redeem 70k points for hundred dollar they blocked my points for no reason. I call they say will take up to 10 days to be resolved ask to hold the offer the answer is we can't do it.
So don't spend money at their stores as it's a rip off

PC Optimum is allowing me to collect but I can never redeem. This has been ongoing since August 2022. I had my points stolen and I had my account was locked for months and I could not collect points. I was treated like a criminal by both the PC Optimum staff and some store staff who laughed at me because I could not collect. Finally I got the ability to collect back but I can never redeem and they find that normal. How is it normal to be declined the ability to use my points. It is embarrassing. I get promises of call backs that never come. I get hung up on regulating for trying to resolve this. I have been even been berated by one staff member as called stupid. It's not funny at all. This company is just playing with me and embarrassing me every chance they get. I am able to collect but not use points ever what is the point. How can they do that and why would they do that.

I wouldn’t even give PC Optimum one star. Worst service I have ever experienced. Unfortunately i had several bad experiences and I’m done with PC Optimum. The worst experience was trying to avail for their special redemption event. I save my PC point all year for this event. I went to Shoppers Drug Mart and spent forever picking out products I wanted to purchase/redeem. At the checkout , I used my points but the money valve didn’t deduct from my purchase. So basically I lost my points and if I wanted everything I picked out , I would have to pay the full value . My points are lost. Shoppers Drug Mart couldn’t help, I had to call to correct their mistake. I can’t stress how pissed off I am I’m canceling my PC Optimum card. It’s not worth the stress. It’s not worth fighting over lost points ALL the time. To make matters worse there were two gentlemen in the store, from head office, I saw them before when a shopper drug mart newly opened by me. I spoke to them and they didn’t even say a word to me. Apparently this goes against PC values???? I walked out of the store leaving behind a cart full of items and no points

This is the worst ever customer service ever and totally unprofessional support people sitting on the call. You have to spend an hour atleast to get on a call with them and they only say sorry we do not have access to fix the problem and there is a senior team who will look into it and just drop the call.

I called again spending one more time and asked for the supervisor or some body who can help they agreed that supervision will call and no body called.

Issue : I cannot redeem the PC optimum points and it has been going on this for 6 months . People sitting on the call do not have access to fix any thing and refer to some senior team for call back and senior team or supervisor never respond back . They do not even provide an ETA that how much more time is needed to fix this issue and they just drop the call. Very very unprofessional customer service.
Here is the PC optimum ticket number: 15627999

Since 11/03/23, for 3 days, have been unable to open their webpage: pcoptimum.ca . It comes up blank, but the Virtual Assistant appears and is responsive. I followed its suggestions (clear cache, switch browsers), but no improvement. Phoned 1-866-727-6468, waited in phone queue for 35 minutes, got "representative" who outright refused to answer this question: "It is known that your website is not opening properly?". She took my member info, and opened a "Case Number", but denied knowing they had a problem. I repeated the phone-in next day, but got exactly the same blank mentality. Background: as a PCOptimum member, I have used the site for 2 years, tracked my points, etc. But now, I don't know if it is their defect, or if maybe my Windows, or Rapport, etc., did an update that crippled access to PCOptimum.ca . Yet why does it open as a blank screen with their Virtual Assistant operating?

I have had to contact customer service a number of times over the years due to missing points. Typically they take a long time to respond and then ask you for more details, fine except that they were already provided. Other times they ask for every item that has points in your order and given I am purchasing a lot online and not recording this, I have no clue - this when you just need to reach a total $ amount to get bonus points. Points are missing on every order and you will not get them. Once you reply you are ghosted and they will never have a mgr respond. On the phone it is the same thing coupled with overt rudeness. There is no accountability and there is no recourse. I rarely shop at SDM or Loblaws as a result.

Problems with being able to download my offers. Called customer service which of course was no help because they have to send the problem on to the “specialist department” who never get back to you. You wait forever on the phone to speak to someone and they are useless. My last call the girl was getting angry at me for asking when someone was gonna contact me finally to fix the problem. I had to hang up on her. Nasty girl. The only reason I shop there was for the points. I spend $200-300 every week. Their loss. Time to take my business elsewhere

Used self check out for first time. After paying, asked how to enter my card. Very helpful lady running the show apologized for not mentioning the points card in her instructions but said it was too late. No worries, she said -- just send the info to optinum and they will fix. Not a chance. Refused, and PCOptimum customer service would not do it either.
We are seniors, not very used to technology. We sure miss the days when customers mattered.
Unfortunately, we live in a rural area with few shopping choices, but if you can, look for a store brand that puts customers before technology and has their employees' backs.

I have not been able to redeem points for over a month and was told is was due to possible security risk. I have almost 580,000 points that took a long time to collect. I have PC Financial Mastercard and Money Account and I just got an email that my PC Optimum account was suspended for no reason. They refuse to tell me why. It’s a scam.

On August 22, 2023, PC Optimum suspended my account due to alleged non compliance with terms and condtions and confiscated all points contained within the account (value over $5000). Since that day, and despite my best efforts via multiple phone calls and multiple emails to their customer service team, as of today, I have not been provided with the actual reason why my account was suspended along with the exact term that was not in compliance either over the phone or in writing. Additionally, PC Optimum thus far have ignored my request for the matter to be escalated or answer questions regarding the mandatory arbitration clauses within their terms and conditions.

I remain open to resolve this matter amicably with the company but at the same time, I will leave this review up until the matter has been resolved.

locked my account for no reason and had 10 diff reps email and talk to me. its like they dont even care to read the past email thread or make nottes. every time they say something different. its been months and still locked. unbelievable.

I am unable to login to the account that holds my points. I phoned Customer service in February, March and April and was told that I needed to open a new PCOptimum Acct. I did that. My points showed as used.
I did not use any points. After much discussion they replaced my points and advised that it was because I don't use 2-step verification on. my account. I set that up. They were to merge the old acct and the new acct. Not done. I phoned again in March and the person was to do the merge while I was on hold. I was disconnected. I called again in April. Again I was told to hold while they did the merge. Again I was disconnected. I stupidly signed up for a PCMastercard today because they offer so much in terms of points. When I got home I decided to get back to them about the merging of the 2 accounts. My points (329K+) show on my phone app with the old account. The new account shows 0 points. Today's call, after waiting 40 min for an answer, I was told that the card showing on my phone is not my number, just a reference. This is crazy because I show that phone page to gain points whenever I purchase. I was asked if I can remember when I used the optimum card purchase last and how much the purchase was. NO, I do not remember when I used the card last, where or the amount I spent. Who knows such detail from over a month ago. She finally agreed to check the merging of the accounts after much discussion over this is not how it is normally done. She advised that their records show that the accounts were merged in April. I swear I don't know how to deal with these people at all. I have decided to use up my points and get as far away from anything to do with this company as possible.

I checked their rating online and found hundreds of complaints not being dealt with.

They think I would transfer my money into a PC Banking Account? Not on your life. I don't even want to buy their groceries, no matter how low they can get the price. I don't want them to know my CC#, name or anything about me. I have grave concerns about how personal information may be handled at PCFinancial, PCOptimum or PCMastercard.

Missing points. I have called four times, and each time someone is supposed to get back to me in 2 to 3 days. It had supposedly been elevated each time I called. No one has ever gotten back to me. This has been going on for two months! Each time I called, there was a long wait “as we are busier than normal), and I have to go through all the details over and over. A colossal waste of time and beyond frustrating. Get more staff if you can’t do what you say your are going to do.