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Pentagon Tactical stands as a leader in Tactical, Οutdoor gear & apparel, combining innovation with functionality. Our products are designed for both professionals in demanding environments and Outdoor enthusiasts seeking performance, durability, and versatility. Pentagon Tactical is synonymous with precision, high quality, and practical solutions, making it the go-to brand for Adventurers, urbanistas and Law enforcement professionals alike.
2,8
12 opiniones
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Ein Welcome15% wird angeboten und nach Zahlung und Bestellung Bestätigung kommt am nächsten Tag ein Mail das ein Fehler aufgetreten ist und man den Betrag nach Zahlen soll, genau dem Discount. Tolle Firma, nicht! Wurde natürlich nicht gemacht. Zumindest das Geld wurde umgehend zurück überwiesen
Unprofessional company!!!!
False Sizecharts. When ordering a fresh tac short in Medium which says 1/2 waist fr is 28 and you get a short with 38 inch they say it's all like ordered.
No Quality Control on the products made in china. Directly made to the problem of the customer.
They even are not ashamed to ask for another 11 Bucks for a exchange of products after you sent back false items for 18 Euros.
Also not answering EMAILS for Weeks.
Truly incompetent.
I have Order 2 Pants from them.
FedEx has no Club where it is.
I reach out to the Pentagon Customer Service I wrote 2 Emails but no answer.
Very unprofessional
Respuesta de PENTAGON® TACTICAL
Thank you for your feedback.
We’re sorry for the frustration caused by the delayed reply to your message — this is not the level of responsiveness we aim to provide. After reviewing the case internally, we did locate your email and regret that, due to an unexpected staffing issue, it was not handled as quickly as it should have been. For that, we sincerely apologize.
Regarding your order, it was dispatched promptly from our facilities and tracking details were sent automatically. According to the courier’s tracking history, the shipment reached the local facility the following day, experienced two delivery exceptions, and was then transferred to a local partner to complete delivery. The parcel was successfully delivered shortly after.
During our review, we also noticed that different contact details were used across communications, which may have contributed to the confusion.
We understand how the overall experience may have felt from your perspective, and we genuinely regret the inconvenience. If you would like us to review anything further or assist you directly, please contact us — we will be glad to help.
— Pentagon Tactical Support Team
I have a pair of BDU 2.0 pants Coyote colour for 2 or 3 years. Have purchased new, luckily I was able to change the size since my normal size was way too small, so I went one size up and its still snug. Quality is awful, seams are not aligned, but at least it’s durable.
I’ve bought a pair in Terra Brown recently in the same size, and it’s just literally one size smaller. Waist measures 2 centimeters less than the old pair, while the tag reads the same size.
Respuesta de PENTAGON® TACTICAL
Thank you for the detailed and technical feedback.
The BDU 2.0 pants have undergone controlled production updates over the years, including fabric sourcing and dyeing processes. While the design specifications remain consistent, variations in fabric behavior during dyeing and finishing can result in minor dimensional differences between production runs.
That said, a measurable waist deviation of the kind you describe should not occur within the same labeled size. This will be escalated to our product development and quality control teams for review against the specific production batch.
We would welcome the opportunity to examine this further. Please contact support@pentagon.com.gr
with photos and measurements if possible, so we can assess the issue accurately and discuss next steps.
— Pentagon Tactical Support Team
I am extremely disappointed with how this company has handled my case.
I purchased a jacket where the zipper broke shortly after delivery. What should have been a straightforward return or warranty process turned into a long and exhausting exchange of emails.
Despite clearly stating that the item was defective and that I wished to return it, I was repeatedly told that I had to find a courier myself and provide exact pickup details, instead of being given a simple return label or clear return instructions. At no point was I provided with a confirmed return address or a workable solution.
The responsibility was continuously pushed back onto me as the customer, even though they are the seller, they chose the courier, and they shipped the item. Eventually, communication stalled altogether.
This approach feels unprofessional and unacceptable. Customers should not be expected to solve a company’s internal logistics in order to return a faulty product.
Based on my experience, I cannot recommend this company.
Respuesta de PENTAGON® TACTICAL
We are sorry to read that your experience did not meet expectations.
At Pentagon Tactical we take product claims and customer support seriously. In this case, we confirmed from the beginning that the jacket could be returned for technical inspection and refund if a manufacturing defect was verified. Due to courier limitations in the customer’s area, alternative return options were discussed while arrangements were being confirmed.
Unfortunately, the product was disposed of before the return process was completed, which made inspection and refund processing impossible under our policy and standard warranty procedures.
We understand the frustration involved and regret that the matter did not reach the resolution the customer hoped for. Our team remains committed to transparent processes, consistent policy application, and continuous improvement of our service.
Bought the LCP jacket. I wore it on a 12 hour hike in the mountains in -5C hauling all my camera gear about 20kg and didn't get cold at the slightest, nor wet from lying in the snow to take my shots and the most incredible thing I didn't sweat! Simply amazing.
The other product I bought from the company was the ripple shirt. I was walking in Malta under the scorching sun in 40C and I didn't sweat at all!. The crazy thing is that even when I swam and immediately after wore it without drying off the shirt had no salt marks drom the sea water. I was wearing it for a 14 hour shoot the other day and even after all that there was zero smell especially considering its polyester. Honestly I will buy 4-5 of these shirts for my wedding work since I always have the issue of sweating.
Respuesta de PENTAGON® TACTICAL
Thank you for sharing such an incredible experience! We’re thrilled the LCP jacket and Ripple shirt performed exactly when it mattered most. Your trust means a lot — and we wish you all the best for your wedding work!
What really impressed me about Pentagon wasn't just the product quality,but the way they treat their customers. The service was personal and genuinely caring. I needed an exchange for a size issue, and they handled it quickly and hassle-free. Well done - it's rare to see this level of commitment nowadays.
Respuesta de PENTAGON® TACTICAL
Thank you for your kind words! We’re truly happy you felt well taken care of — providing personal and hassle-free support is exactly what we aim for. Your appreciation means a lot to us!
Recently bought few products from their online store as they had flash sales. I was impressed of how fast the order arrived .
Products are great and looking forward to wear and enjoy them.
Respuesta de PENTAGON® TACTICAL
Thank you for your support! :-)
Own 10+ years old stuff from them.
Good quality, holds up well, fair prices and thoughtful design that works.
Respuesta de PENTAGON® TACTICAL
Thank you so much for your review! We’re truly honored to know you’ve been using our gear for over 10 years and that it continues to hold up and perform well for you. Your trust in our quality, fair prices, and design means a lot to us.
We look forward to equipping you for many more years to come!
Kind regards,
Pentagon Tactical Team
Absolutely horrible customer service. Paid for express shipping (1-3 days), been over a week now and the company claims its customers have to seek a refund from the shipper (FedEx).
All payments went through their website, no separate transaction for shipping costs.
Respuesta de PENTAGON® TACTICAL
Thank you for your feedback. We are sorry to hear about the inconvenience with your delivery.
Please note that once a parcel leaves our warehouse, the courier provider (in this case FedEx) becomes fully responsible for the handling and delivery times. Shipping fees are collected on our checkout but are directly linked to the courier service chosen, and any delays or failures are unfortunately beyond our control.
That said, we always want to help our customers. If you can provide us with your order details, our customer support team will investigate what happened and assist you in addressing the issue with FedEx.
We apologize for the frustration caused and remain at your disposal to find the best possible solution.
Kind regards,
Pentagon Tactical Team
Ordered Tactical Pants for a present, did not notice small print about Customs Charges, Pants cost £182, customs should have been around £22, FEDEX CHARGED £75. Cannot believe the EU allows this sort of scam, but there again, I can.
Respuesta de PENTAGON® TACTICAL
Thank you for sharing your feedback. We are sorry to hear about your frustration with the FedEx charges.
After reviewing your comment, we are unable to trace an order under your name in our online store. Please note, however, that customs duties, taxes, and handling fees are always the responsibility of the customer, as they are determined by each country’s regulations and applied directly by customs authorities or the courier. These costs are not set by Pentagon Tactical, and we have no way of knowing in advance what each country or carrier will charge.
We do our best to be transparent about this in our online policy, but unfortunately, the additional amount charged by FedEx is beyond our control. For this reason, we believe your review reflects more on the courier’s billing practice than on our brand or service.
If you would like us to assist you in clarifying the charges with FedEx, please reach out to our customer support team at [support email / phone] with your order details. We are always here to help wherever possible.
Kind regards,
Pentagon Tactical Team
Sono anni che compro anfibi di questa marca che offre prodotti tattici per softair e altro, trovandoli di ottima fattura,comodi, resistenti ed ad un prezzo assolutamente ottimo.
Sto parlando degli anfibi Odos WP da 8".
Negli ultimi anni in Italia non si trovano più venditori che offrono questo prodotto e allora spinto da anni da felice possessore di questo indumento, ho deciso di acquistare dalla casa madre in Grecia.
2024 nuovo modello Odos 2.0 Wp da 8" stesse caratteristiche con qualche ritocco estetico o poco più. Confronto come al solito le misure dalla loro tabetta per esserne certo... taglia 44EU in 287mm... solita misura.
Arrivati senza troppe attese... e... 44EU in 279mm... ecco la misura corrisponde ad una vestibilità del 43. Cercando tra istruzioni di reso e/o cambio merce, leggo che le spese sono a carico del cliente. Io capisco se fosse per colpa del cliente ma ho ordinato una taglia ben precisa e me ne arriva un'altra per colpa loro.. non intendo fare il reso spendendo 30 euro per una spedizione europea.. servizio clienti pessimo.. azienda pessima...
Respuesta de PENTAGON® TACTICAL
Thank you for your feedback and for being a long-time user of our boots—we truly value your loyalty and the trust you’ve placed in our products over the years.
We would like to clarify a few important points regarding your concerns:
Return & Exchange Policy
Our return policy clearly states that return shipping costs are the customer’s responsibility only when the item is not defective or when the customer simply changes their mind. In cases where a product is defective or an error is made on our side, we of course cover the related costs. You can find this information published transparently on our website under Returns & Exchanges.
Customer Support Contact
Before proceeding with a return, we always ask customers to first contact our customer support team. This allows us to review the case properly and guide you step by step, ensuring the best possible solution without unnecessary costs or frustration. We have no record of your communication with our support team, which may explain why your issue was not resolved in the most efficient way.
Size Chart & Fit
Our size charts are based on standardized EU measurements, but occasionally minor variations can occur depending on last shape and model updates. In situations like yours, our support team can assist with confirming sizing or arranging an exchange in the smoothest way possible.
We regret that this experience has left you dissatisfied and we would like to make it right. Please reach out to our customer support directly at [support email / phone] so we can assist you further and ensure you are taken care of properly.
We remain committed to standing by the quality of our products and the satisfaction of our customers.
Kind regards,
Pentagon Tactical Team
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