I purchased some garments in late May but decided to return one of them. I received return instructions and followed them and have confirmation, including from PC that the goods were received in the... Ver más
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Consulta las opiniones de los clientes
Trotz mehrfacher E-Mail und Telefongespräche keine Rückzahlung. Nur Ausreden. Scheint die neue Masche der Firma zu sein. Warnung an Käufer wäre erforderlich Betrifft Lieferung 175797 . Die Rücksendu... Ver más
La empresa ha respondido
I had a similar experience to many other reviewers in that I was unable to get the refund due to me from Peruvian Connection for returned items. I wasted hours on the phone and writing emails to Cus... Ver más
La empresa ha respondido
If I could give zero stars, I would. Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of rec... Ver más
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Información sobre la empresa
Escrito por la empresa
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Información de contacto
24535 McLouth Rd, 66086, Tonganoxie, Estados Unidos
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1,7
Muy malo
467 opiniones
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Not 1* should be 000*
Not 1* should be 000* I have now been waiting for six weeks to receive a returns label to send back an item. I just get endless replies to emails and phone call saying their returns portal needs fixing and will be up and running in a few days. That’s for the last five weeks. Looks as if this is a universal experience- and something that’s been going on since last summer! Will now be looking for some legal redress and return of my money. They must be sitting on thousands of pounds of customer cash. I’ve bought from them before but NEVER again.
One week later, now seven weeks waiting for return details from Peruvian Connection. In the meantime another worthless response from them below. Read TrustPilot reviews on their returns and you’ll realise that this response is just verbiage. Not expecting to be able to return item. I won’t be shopping with them again.
17 de febrero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Stafford,
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns.
Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is in the final stages of restoring full returns functionality, and as soon as the return label is ready, it will be emailed to you immediately.
We sincerely regret that this situation has affected your confidence in us. Thank you for your patience while we work to bring this matter to a complete resolution.
Warm regards,
The Peruvian Connection Team
Initiate a chargeback
I cannot believe this is still going on. I asked my card provider to initiate a chargeback and I would suggest others do the same.
6 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Mr. Gordon,
We are very sorry for the inconvenience you’ve experienced. We can see that you are already in contact with our customer service team and please rest assured this remains a priority for us, and you will receive the return label immediately once it becomes available.
We sincerely apologise for the delay and appreciate your patience.
Kind regards,
The Peruvian Connection Team
Schlechtester Kundendienst ever
Ware lag von Samstag bis Montagnachmittag im Regen (wurde übers Hoftor geworfen), obwohl Nachbarschaftsabe bei DHL fest eingetragen ist. Okay, DHL-Problem. Ich habe Peruvian gebeten, sich drum zu kümmern. Für einen Kaufpreis von 300 € erwarte ich das. Sie boten mir an, gegen Rechnung (!)maximal 25 € zu erstatten. Ein anderer MA versprach mir die Erstattung aller Kosten. Daraufhin hab ich es zurückgeschickt. Die Versandkosten (knapp 7 €) wurden nicht erstattet. Sie schrieben, da sei ja nur die Packung beschädigt! Der Laden ist für mich gestorben. Schlimmster Kundendienst!
2 de febrero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Liebe Frau Baygan,
vielen Dank für Ihr Feedback. Es tut uns sehr leid, welche Umstände Ihnen bei der Zustellung entstanden sind.
Zur Klärung: Nachdem Sie uns über das DHL-Problem informiert hatten, boten wir Ihnen entweder eine Pauschale von 25 € für die Reinigung oder eine vollständige Rückerstattung bei Rücksendung an. Zunächst wollten Sie den Artikel behalten und selbst waschen, später entschieden Sie sich dann doch für eine Rücksendung. Nach Eingang im Lager wurde das Kleidungsstück geprüft und – wie erwartet – völlig unbeschädigt vorgefunden; lediglich die Verpackung war durch den Regen betroffen. Aus diesem Grund wurde der volle Produktpreis erstattet, die Rücksendekosten waren jedoch nicht erstattungsfähig.
Wir bedauern sehr, dass dies zu Enttäuschung geführt hat, und stehen Ihnen gern zur Verfügung, falls wir etwas weiter für Sie prüfen sollen.
Mit freundlichen Grüßen
Ihr Peruvian Connection Team
Gone down the pan.
You are asked before your returns process is complete what you think of the system. I’d like to amend my review of the returns process. It’s RUBBISH! I’m sitting here waiting to go out, but no, they have to review my return before I can get a label! I’m still waiting……
Also, too many of their items are made of plastic and have low necklines. What a ghastly failure for a once brilliant company.
31 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Customer,
Thank you for sharing your feedback, and I’m very sorry for the inconvenience you’ve experienced with your return.
The reason you have not yet received your return label is due to a technical issue with our returns system. Please rest assured that your return will be processed, and as soon as the system is fully restored, your label will be generated immediately and sent to you without delay.
We also attempted to locate your account to ensure your return request is properly recorded; however, we were unable to match your details to an order. For this reason, we have contacted you separately to request your order information so we can verify the return and make certain your label is issued as soon as possible.
We sincerely regret the time this has taken and the inconvenience caused. Resolving this remains an absolute priority for us.
Warm regards,
The Peruvian Connection Team
Whatever has happened!
Whatever happened to this once excellent store? I am suspicious of a liquidation and we are going to be left with unwanted goods. I have been waiting pre Christmas to return an item, I realised within seconds I had ordered the wrong size, I was told they couldn't stop the order and just return as soon as it arrived!!!
30 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Simons-Denville,
Thank you for taking the time to share your feedback. We are very sorry for the inconvenience you’ve experienced with your return and for the worry this situation has caused.
We want to reassure you that Peruvian Connection is the same company that you have always known, and your return will absolutely be honoured. The delay you encountered is the result of a technical issue that has taken longer than expected to fix, but a solution is now implemented and in its final testing and preparation phase. Return labels will begin generating very soon, and all pending return requests—including yours—are fully documented and will be processed as the system comes online.
We understand how important a smooth return process is, and we sincerely apologise for the disruption. If you need to update anything regarding your return request, our customer team is here to help.
Thank you again for your patience and for being a valued customer.
Warm regards,
The Peruvian Connection Team
I am extremely disappointed with…
I am extremely disappointed with Peruvian Connection. After reading other reviews I find my situation of not being able to return a shirt I purchased in November is not an isolated incident!
As others I have been repeatedly told they are experiencing trouble with their returns as if it had just occurred but now know it was a lie! It has been going o n since June yet they continue to sell. Very unfair to their customer-I want my money back.
16 de noviembre de 2025
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Peterson,
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
We can see that you are already in contact with our Customer Care team, who are actively assisting you. Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is currently implementing a solution, and it should not take much longer before the return label becomes available. As soon as it is ready, it will be emailed to you straight away.
We regret that this situation has impacted your confidence in us. Thank you for your patience while we work through this issue and bring it to a full resolution.
Kind regards,
The Peruvian Connection Team
Shambolic
Shambolic! Can't really be put any other way.
Have bought a few things previously, and its mostly been a positive experience. However, the most recent one has not been.
I ordered a Christmas top for my wife in the black Friday Sale on 30th November. The estimated delivery date came and went mid December. Nothing, and no communications. When chased, I was told there was no idea when it would be in stock.
When it did finally arrive in their US warehouse (mid Jan) the payment authorization was no longer valid, and the top has gone elsewhere. Whilst they did try to contact me, seemed way to keen to sell to someone else. Very frustrating given I've waited almost 8 weeks for them to sort themselves out.
Will seriously think twice about using again. Its a real pity as they have nice stuff, but their stock control and general customer service is way too haphazard compared with other companies
23 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Paul,
Thank you for taking the time to share your feedback, and we’re very sorry for this experience.
When the item arrived back in stock, we did attempt to reach you by phone several times and left voicemail messages. The payment authorization itself was not an issue — we would have been very happy to keep the item reserved for you while you had time to re-authorize your card. Unfortunately, as we didn’t receive a response after multiple contact attempts, the order was ultimately cancelled.
We truly regret that this happened after such a long wait and understand how disappointing this must have been. Your feedback is appreciated and will be shared internally as we continue working to improve both stock communication and customer experience.
Our Customer Care team will be in touch to help you find a suitable replacement, and we hope we’ll have the opportunity to serve you again and provide the level of service we strive for.
Warm regards,
The Peruvian Connection Team
Disappointed customer
I ordered the Flanders Tank Dress in the Black Friday sale. The dress was too large but also not the quality I was expecting.
I tried to return it on 2 December 25 via their return portal and was surprised to get a message that the return needed to be authorised first. I heard nothing further so a week later I called and was informed of an issue with their returns system. I followed the call up with several emails each response was a standard email re: problems with their system but no idea of a timescale to sort this. Why can’t they just do a manual return? That’s when I searched for issues with Peruvian Connection and came across many complaints on Trustpilot and discovered that the company had been sold.
So just as a previous customer said, I am also stuck with an item which is of no value to me as it is too big and poor quality but they still have my money. I have been a customer for many years and have not had any issues in the past. The clothes, generally, are of good quality but this situation just isn't credible. I won't be buying again and would not recommend Peruvian Con.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Baxter,
We are very sorry for the inconvenience you experienced and understand how upsetting this situation has been.
Our team is actively and diligently working to reinstate our returns portal and the return label will be provided to you immediately once it becomes available. In the meantime our return window has been extended accordingly as well.
We value your loyalty and we will do everything in our power to resolve this matter as soon as possible and to your satisfaction.
Kind regards,
The Peruvian Connection Team
Appalling returns experience - like many others
Like most others, my returns experience has been appalling and I am still waiting for the return label. I will not be purchasing again as the items are expensive and I simply cannot risk not being able to return the item easily. Returns process is so very important for buyers. Very very disappointed.
7 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Tilney,
Thank you for sharing your experience. We are very sorry to hear about the difficulties you have encountered with your return.
We have sent a request for more information regarding your order so that we can look into it assist in any way possible. Please be assured that we are actively working to reinstate our returns portal, and as soon as it is operational, return labels will be issued promptly so that refunds can be processed without further delay.
We sincerely apologize for the inconvenience and frustration this delay has caused and look forward to receiving your information so we can resolve this matter as quickly as possible.
Kind regards,
The Peruvian Connection Team
I have been a loyal customer of…
I have been a loyal customer of Peruvian connection for some years now and love their products. However this is a second time round situation for me regarding a problem return . I had some understanding the first time it happened as I believe the uk store and offices had been closed and they were experiencing some difficulties but it looks like nothing has changed Although customer services are very polite every time you contact them it takes days/weeks even for them to reply and it is impossible to get your order returned as the label is never sent ?? . I think it's time to give up on Peruvian connection I don't think they want the UK Market . We have specific legislation in the uk on returning goods which this company does not seem to adhere to. Please avoid the disappointment of ordering unless of course you are certain of what you want and know don't need a return. The only other option if paid for the goods on a credit card could be to explore action that way and claim a refund from them . They will then claim funds from the company direct for not flowing the refund policy and customer rights . They only have a reasonable amount of time to process these refunds and from the feedback on Trustpilot it’s sounds the process is not being taken seriously and completely unreasonable with their responses and actions
16 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Rands,
Thank you for your feedback. We are very sorry for the disappointment this situation has caused.
We understand your expectations regarding timely returns and acknowledge that recent technical issues have fallen short of the standards we aim to provide. Please be assured that resolving this remains a priority, and a return label will be provided to you as soon as it becomes available.
Thank you for your patience and for sharing your experience.
Kind regards,
The Peruvian Connection Team
Still waiting for return label and my…
Still waiting for return label and my refund like many others. When changing any system there should be a back up plan in place. It really is sad that their reputation has been ruined by this situation. Some people cannot afford to not have a refund ....hopefully something postive will happen soon....never ever have I come across this situation before !!
16 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Pether,
Thank you for taking the time to share your feedback. We are truly sorry for the delay and for the inconvenience this situation has caused.
Please be assured that we remain the same Peruvian Connection you have known and trusted for many years. We regret that this disruption has led to a loss of confidence in our service. Our team is actively working to reinstate the returns portal, and the return label will be issued to you immediately once the system is fully restored.
We fully understand how upsetting delays can be, particularly when a refund is involved, and we sincerely appreciate your patience while we work to resolve this matter as quickly as possible.
Thank you for your understanding.
Warm regards,
The Peruvian Connection Team
This would be zero stars if allowed
This would be zero stars if allowed. I am so very disappointed with this company, I have been a customer for decades and have exactly the same issue with returns as other reviewers here have. It is completely unacceptable to treat customers in this way and frankly they should issue the refunds automatically and then when they sort out their issues, ask us to return the items. I bought the item in early November and still am unable to return it or get a refund. I wonder if perhaps they have serious financial problems but if they treat loyal customers this way they will only hasten their own demise. Sad for them but angry making for the customers.
14 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Lorna,
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed you are and fully understand how upsetting this situation has been.
We sincerely regret the delay you have experienced with your return. Please be assured that your return request is recorded in our system, and we are actively working to restore full returns functionality so that return labels can be issued and refunds processed as quickly as possible.
We appreciate your patience during this time and are very sorry for the inconvenience this has caused. Resolving this matter remains a top priority for us, and we truly value the trust you have placed in Peruvian Connection over the years.
Kind regards,
The Peruvian Connection Team
Cannot return anything
After 2 1/2 months, still not in receipt of a Return Label. I get e-mails from Peruvian every day showing their products but NO mention of being unable to return anything. They are making thousands in interest at our expense and they need to pay all the people who have registered a return NOW plus a generous voucher from all the money they have made.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Peruvian Connection
Dear Mrs. Jarrad,
Thank you for taking the time to share your feedback. We are very sorry for the delay you have experienced in receiving your return label and fully understand how disappointing this situation has been.
Please be assured that your return request is recorded in our system and that we are actively working to restore our returns functionality so that labels can be issued as soon as possible.
We regret that this process has taken longer than expected and the difficulties this has caused. We want to assure you that resolving this remains a top priority for us.
Kind regards,
The Peruvian Connection Team
Unable to return goods and get a refund
As others have said, the company is unable to generate the return label so customers cannot send the goods back and obtain the refund.
The same excuses from the customer service and, reading the comments below, this issue has been ongoing since August 2025 for over 4 months now.
It is clear that the company is in financial trouble.
I filed the report with Federal Trade Commission in the USA siting all the details including those of other customers who shared their unresolved return/refund issues. This report will be entered in the FTC consumer database and available to federal, state and local law enforcement across the country.
It is unacceptable to treat customers this way.
Peruvian connection used to be a great company until after they shut down their UK operations.
Warning: please do not buy anything from PC, unless you 100% know you will not need to return the goods.
Further to the response below from PC "actively working on providing your return label and will issue it as soon as our system is fully operational" has been ongoing for over four months as evidenced by the customers reviews here.
There is no trust left in the company.
As I said the same promises given to all customers for months. A reputable company would have long posted on its website that currently returns are not possible. Yet PC has not so it holds on to the customers money.
I raised the dispute with the credit company.
7 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Anastasia,
Thank you for sharing your experience. We are very sorry for the difficulties you’ve encountered with your return and fully understand how frustrating this must be.
We see that you have been in contact with us, and we want to assure you that your return request is recorded in our system. We are actively working on providing your return label and will issue it as soon as our system is fully operational. We sincerely appreciate your patience as we work to resolve this.
Kind regards,
The Peruvian Connection Team
What’s the truth !
Wow. I don’t know who’s writing the responses to the complaints about their IT problems and inability to generate returns labels but they should think about writing fiction books as well !! I too am waiting for a returns label to obtain a refund. I think Peruvian connection should tell us all the truth about what is going on.
12 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Mr. Gordon,
Thank you for sharing your experience. We completely understand how frustrating this situation must be and are very sorry for the delays you’ve encountered with your return.
Recent system-related issues have caused delays in generating return labels, and we sincerely regret the inconvenience this has caused. Please know that we are working to resolve the issue and are implementing measures to prevent this from happening again.
Since your concern was raised, our Customer Care team has been in direct contact with you to ensure that your case is being handled accordingly. Your return label will be issued as soon as it becomes available, and we truly appreciate your patience while we work to get this resolved.
We value you as a customer and hope that, despite this experience, you will give us the opportunity to restore your confidence in Peruvian Connection.
Kind regards,
The Peruvian Connection Team
Nachlassende Qualität und zu hohe Preise
Ich bestellt seit Jahrzehnten bei Peruvian Connection. Die Kataloge sind sehr künstlerisch, ich liebe sie.
Schöne Modelle, früher von exzellenter Qualität und preislich hoch, aber das Preis-Leistungsverhältnis stimmt für außergewöhnliche Mode.
Leider lässt die Qualität seit Jahren immer mehr nach. Viele Modal-Kleider sind z.B. dabei, die sehr dünn sind und den Preis einfach nicht weit. Im Katalog sieht alles perfekt aus. Und langsam kann man sich die Preise nicht mehr leisten, vor allem, wenn die Qualität nicht stimmt; Vieles ist mittlerweile "Made in China". Äußerst schade.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Peruvian Connection
Liebe Dixie,
vielen Dank, dass Sie Ihre langjährige Erfahrung mit Peruvian Connection teilen. Es freut uns, dass Sie unsere Kataloge und Designs so viele Jahre geschätzt haben, und wir bedauern sehr, dass Sie zuletzt mit Qualität und Preis-Leistungs-Verhältnis einiger Teile unzufrieden waren.
Unsere Kollektionen werden von unserem Designteam in den USA entworfen; produziert wird – je nach Faser und Verfügbarkeit – in Peru und anderen Ländern wie China, Indien, der Türkei oder Mexiko, immer nach einheitlich hohen Qualitätsstandards. Ihr Hinweis zu dünneren Modal-Qualitäten ist für uns wichtig, und wir leiten solches Feedback gezielt an unser Qualitäts- und Produktteam weiter.
Wir würden Sie nur ungern als Kundin verlieren und laden Sie ein, sich direkt an unser Customer‑Care‑Team zu wenden, damit wir Sie gezielt zu Materialien und Modellen beraten können, die Ihren Erwartungen an Wertigkeit und Langlebigkeit besser entsprechen. Vielen Dank nochmals für Ihr offenes Feedback – es hilft uns, unsere Kollektionen und Prozesse weiter zu verbessern.
Mit freundlichen Grüßen,
Ihr Peruvian Connection Team
Returns are currently impossible
My mother purchased an expensive jacket that turns out not to fit. As others have said, returns are currently impossible. She is retired and living on a fixed income, and is very anxious about losing the £600 she spent. I understand that sometimes IT issues take a long time to fix, but the company should have found a temporary solution by now. Unacceptable.
Update: having looked at other review sites and the UK government site tracking company financial filings, I wouldn't be surprised if this company is going under. Beware!
10 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Rebecca,
Thank you for sharing your experience. We are very sorry to hear about the difficulties your mother has encountered with her return and fully understand how upsetting this must be.
We have sent a request for more information regarding her order so that we can investigate the matter and assist in any way possible. Please be assured that we are actively working to reinstate our returns portal, and as soon as it is operational, return labels will be issued promptly so that refunds can be processed without further delay.
We sincerely apologize for the inconvenience and frustration this delay has caused and look forward to receiving your information so we can resolve this matter as quickly as possible.
Kind regards,
The Peruvian Connection Team
On 18 November my mother ordered a…
On 18 November my mother ordered a lovely looking creeping Vine T Neck Dress in Navy costing £237.50 but the quality of hem stitching wasn't very good and so she looked to return the item. After completing the returns online form and numerous chase ups to obtain a returns label she has not received the information and only had excuses about the IT system. This is completely unsatisfactory from a trusted company and as it stands would not consider buying from this company again. She has been left with a dress that she is not happy with and no option to obtain a refund for £237.50. We are looking into trading standards options as this is very upsetting for her.
18 de noviembre de 2025
Opinión espontánea
Respuesta de Peruvian Connection
Dear R Scott,
We are very sorry to hear about our customer’s experience and fully understand how upsetting this situation has been.
We sincerely apologize for the prolonged difficulty your mother experienced when attempting to obtain a return label. We recognize that recent system-related issues caused unacceptable delays in our returns process, and we regret the inconvenience and distress this has caused. We want to assure you that this issue is being actively addressed, and we are taking the necessary steps to ensure it does not happen again.
Since then, our Customer Care team has been in direct contact with your mother to ensure that this matter is being handled accordingly.
While we understand the disappointment this experience has caused, we truly hope you will consider giving us another opportunity to restore your confidence in Peruvian Connection in the future.
Kind regards,
The Peruvian Connection Team
Such a shame
Such a shame, this Company used to sell great quality clothing. The layering tee that I bought was nowhere near as good as they used to be. I tried to return the item on 27th December 2025 and having received no further instructions, I phoned and was told there is an issue with printing returns labels. The order are shipped from the US. Whilst the return period has been extended there was no other solution for getting my refund. All very unsatisfactory and I will not be using the Company again.
7 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Ms. Kraushar,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and regret that it has fallen short of the standards you have come to expect from Peruvian Connection.
Your comments regarding the quality of the layering tee are very important to us. Feedback of this nature is taken seriously and has been forwarded directly to our Quality Assurance and Product teams for review and investigation.
We also sincerely apologize for the inconvenience you experienced with the returns process. Our team is actively working to reinstate the returns portal, and as soon as the system is fully operational, your return label will be issued without delay so that your item can be sent back and your refund processed as a priority. We recognize how unsatisfactory this situation has been and appreciate your patience while we resolve it.
We can see that our Customer Care colleagues are already in contact with you and will ensure that you are notified immediately once the return label becomes available.
Please accept our sincere apologies for the delay and the disruption this has caused.
Kind regards,
The Peruvian Connection Team
Just terrible
Ordered a dress in September. Cheap, thin material, poor quality, nothing like the images and not worth a quarter of what I paid. Been trying to return & chasing refund ever since, endless excuses about 'returns portal' issues. Four months now and no closer to getting my money back. Will never order again.
5 de enero de 2026
Opinión espontánea
Respuesta de Peruvian Connection
Dear Customer,
We are very sorry to hear about your experience with your recent order. To help us resolve your situation as quickly as possible, we’ve sent a request for more details about your account and order.
Thank you for bringing this to our attention and please know that we are committed to making this right.
Sincerely,
The Peruvian Connection team
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