Petbarn Opiniones 

DO NOT RECOMMEND THE CRANBOURNE STORE. Went to the Cranbourne store today and was served by a girl named Jordan. She was the rudest person I have come across there. When I asked her for help she rolled her eyes and huffed at me. I will not be going back.

I have a pet spider and frequent pet barn in Kwinana WA for live crickets.
Unfortunately every time I go in your stock is dead.
I have mentioned to your staff that the tubs with the crickets in only have air holes on the top and they stacked them one on top of each other. The only crickets that are alive are the crickets on top of those stacks.
I have pointed this out repeatedly to the staff. Nothing has been done.
I am endlessly looking for live crickets in your store.
This has been going on for months and months and months with no change to the display to keep them alive.
I have tried to call the customer helpline and be given numbers to head office.
Those numbers are both inactive.
I try to speak online in an online chat and get no help or anyone who feels concerned at all and simply told to call customer service.
when I call that customer service number Nobody is interested in the fact that these crickets are dying repeatedly over and over again in your store and probably across Australia.
The constant dismissal and lack of care about this is disgusting. 🤮.
If I could give minus stars I would.
I’m pretty sure you won’t change this problem because you won’t even acknowledge it.
Your staff on the phone and online chats are rude and dismissive.
Sort your staff out.
Minus one star 🥱

Their same day delivery is great!
Just need to improve the customer service online other than that everything is good

Don’t get caught by Petbarn’s "Click & Collect" trap. I placed an order for Bell & Bone Dental Sticks and Evolution Pill Pillows at their Sunbury store. I was charged immediately and received an email confirming the order was ready for pickup.
When I arrived, the female staff member was incredibly rude—basically barking at us that the order didn't exist. After we insisted she check the back, her story changed to the items being "out of stock," despite the confirmation email. She only backed down when we showed her the digital receipt.
This is the second time this has happened (previously at their Thomastown store). It feels like a deliberate tactic to lure customers into the store only to tell them the items are unavailable, hoping they'll buy an alternative instead. Very dishonest business practice. Save yourself the trip and shop elsewhere.

I don't understand how your prices can be MORE THAN DOUBLE THE PRICE OF YOUR COMPETITORS.

Example: Drontal wormer puppy suspension. 30ml.
Just Google this and compare for yourself people.

Vet supply .... $24.76
Jumbo pets.... $23.00
Petbarn .... $45.00

THAT'S NOTHING SHORT OF THEFT .
YOU GREEDY GREEDY COMPANY!!! .
Clearly people need to shop around and discover this, before purchasing from you lot.
Worst part is, your loyal customers the ones who don't shop around and stay loyal to you are the ones getting the slap across the face from Petbarn every time they purchase from you

Petbarn Toowoomba must literally hire the rudest girls they can find.
One literally shoved past me in the checkout queue without so much as an excuse me as she pushed my trolley out of the way. Was condescending when I asked about a product that was supposedly discounted but was actually their regular price. Asked if I needed it explained to me. No. I spent 30yrs in retail. I know how a discount works and that isnt it!
On a previous visit the girl at the counter openly flirted with my partner in front of me. Like seriously?? I spend over $800 a month at Petbarn. The least they can do is give decent POLITE service! Wilsonton store is lovely I will stick to them in future.

Absolutely ridiculous online system. I submitted a SHIP NOW order for $352 on Tuesday only to be sent an email on Wednesday saying my delivery would be Friday. Now Ive run out of dog food and Pet Barns answer was just buy enough to get you to Friday. Where do you think all this money is coming from? You already have $352 of my money and I still dont have any dog food. If I could give less than one star, you would haven't even gotten one.

This review is for PetBarn PARAFIELD!!
I ordered my usual chookies food...but instead of it being delivered from Elizabeth...It came from Parafield...NO Problem, UNTIL...I Brought the bag Inside from the front porch...took it out the back, opened it up...and...discovered this bag had the WORST, MOST DISGUSTING INFESTATION of Grain Mites that I have EVER Encountered!!! SO Bad...it allost made me Throw Up!!!
Unfortunately I. Ant post pics in this site so go checkout the Other Reciew Platforms!!
THIS PLACE...NEEDS TO BE SHUT DOWN AND FUMEGATED!!

Live chat customer service was very poor. I ordered a few things with 2hr uber delivery and one of the products was wrong. I contacted asking if anything could be done like resending me the correct product or refunding me my uber delivery fee but the customer support agent kept refusing saying that I would just have to come in and swap it in store which just eliminates the whole purpose of paying $10 for 2 hour delivery since I could have gone in store to begin with. He was very short with me and passive aggressive and didn’t give me any options or make any attempts to correct the company’s mistake. He then ended the conversation telling me to “have a great day” without offering me any solutions. Very disappointing and ridiculous. I ended up working it out with the store by contacting them myself but with other companies like petcircle, whenever a mistake was made by them they always were very apologetic and polite and corrected the mistake immediately. When petcircle sent me the wrong product they then sent me the correct one and told me to keep both. Yet with Petbarn I have to come in store to swap them out after paying for same day delivery.

Pet barn left an item off my order due to a packing error.
Customer service was fantastic in contacting the store about the error
The store immediately dispatched the missing items
Very impressed with both the customer service phone and the store

Ordering, price and super service at Petbarn Maribyrnong. I ordered and picked up cat litter within an hour. The staff even carried the 3 x 10kg bags to my car. You couldn't ask for more friendly and helpful staff.

first of all, we have a petbarn store local to us which is very helpful as it is one of the only pet warehouses in the area. they offer a wide range of products. i’m here to talk about the customer service i received while with my sister and our two dogs. the lady at the counter first of all was very rude about price matching our items. we have supplements for our two dogs, food and products and the price can get very high if not checked. she had a poor attitude, telling us originally that they did not price match which we knew was false as they have done it before for us. after talking to her she agreed to do it but reluctantly. she obviously had no clue how to handle dogs, we have two harrier beagles and at the end of our interaction she asked it she could give them a treat. my sisters dog is obviously very food motivated (he’s a damn beagle what do you expect) and the lady had no clue how to properly give a treat to a dog. she was practically teasing him waving it around in the air above him. he got frustrated and started barking at her where she jumped back and rudely commented about his behaviour. when she gave the treat to him she was obviously a bit scared and doing it in a weird way leading him to snatch it from her and her making another rude remark. very poor interaction in total — i mean you work at a pet store for god sake and you can’t even give a dog a treat!

I had a delivery go to the wrong address, as delivery for one-off purchases and repeat delivery are, for some reason, two totally different sections. So, when purchasing it my correct address was there, but i got a text saying there was a delivery from the old town i lived in 4 hours away, i had to check again. Naturally, it was delivered to my old address, I panicked; Pet barn is not known for good customer service but i liked that delivery is prompt. I assumed i was screwed, but since i'm low income i called up anyway to see if i could do anything about it.

I actually had super good customer service calling up the +1300 655 896 line from a lady called Tina who was super nice and solved my issue quickly! she removed my old address so it wouldn't happen again, and sent out a new delivery to my current address.

my friend had issues with petbarn's customer service in the past, but know i can only think: if you get a jerk, call up later and try again. it's not ideal, but i had a good first experience with it so it left a good impression.

i'm sure if my friend got tina it wouldn't have been an issue. need more Tina's in customer service. Give that girl a raise.

The store offers "free delivery" but charges it at checkout. They say I am not living in the Metro area, when I am. Customer service is just useless.

Shite shite shite shite

Before Christmas, I made a special trip to PETBARN MARRICKVILLE, for birdseed.

THEY DON'T SELL BIRDSEED!!!!!!!!!

Hardly "Everything for pets." (!!!!!!!!!!)

Absolutely RIDICULOUS!!!!!!! 🤬

I've been shopping at Petbarn for some time. On and off for years actually. I had 2 cats and fish initially, unfortunately they passed. And later again I had 2 cats and fish. I'm part of the 'rewards' programme. Collecting points with the objective of being rewarded with a voucher to use at the shop. Maybe $5 / $10
Basically it's rubbish. I have never collected any vouchers.
Petbarn should note that there are other businesses vying for the pet food business.
I like the staff they're lovely and helpful but really if you guys dont appreciate the business, I'm happy to shop somewhere who does give discounts.

I went in to grab some dewormer for my puppy. I knew pet barn price matched so I went in to price match another store as it was closer to me. When I asked for it to be price matched and showed them the store and the price, they said it's below their cost price and they would only be able to match it at $72 or up. I was like, oh great I'd still be alright with $72, and they were like oh no you have to find a store that sells it above $72 for us to be able to match it. The store I originally wanted to price match was selling it at $68... Ridiculous price match policy.

Just visited the Petbarn store on Glenhuntly road Caulfield south. Spent $107.16. On goodies for my dog & my neighbors dogs.
At the checkout I found the customer service lacking in professional courtesy. I unloaded all my goodies and gave the assistant my bag for packing, I thought he would charge each item and then pack my bag, that would be the courteous thing to do and apart of good customer service. I asked him are you going to pack my bag, which he replied is that what you’re expecting and I said it would be nice. He then asked if I was a member, I wasn’t. He handed me my receipt and that’s it. It’s Christmas and he didn’t even wish me a Merry Christmas. He was definitely not merry or nice, I doubt grandfather Frost will be visiting him tomorrow.
Customer service goes a long way! Your interaction with consumers should always be positive and appreciative especially if you want us to return.
Obviously Petbarn doesn’t care. Though I did note the consumer before me had a Petbarn store promotion given to her and her dogs name written on it for some reason, but my dog missed out because I wasn’t even asked.
I was happy and smiling in the store and I certainly didn’t give off any negative vibes to deserve being treated like I didn’t matter.
I’m not even from this area, I live in Seaholme but I work long hours as a nurse and I was just on a break.
Definitely won’t be spending in this store again.
Merry Christmas 2025 being kind to one another costs nothing, and is especially appreciated when you’re working in customer service and we are all feeling on edge after the horrific Bondi massacre.

Petbarn Domain Townsville

Thank you, Janine Reason, for your kindness and for taking the time to clearly explain why some items in my online order were available as Christmas stock only.

Your support today truly went above and beyond for both Tomi and me. We greatly appreciated your thoughtful words, professionalism and genuine attentiveness to our specific needs.

In what is clearly a very busy time of year, your positive attitude, excellent customer service and refreshing approach made our experience outstanding. It was a pleasure dealing with you, and we are sincerely grateful for the care and attention you provided.