Petbarn Opiniones 

#1021145826

Review:

I recently placed an order with Petbarn, and my experience has been nothing short of frustrating. The shipment arrived with multiple issues that should have been easily avoidable.

Firstly, the item with SKU: 3219297 was damaged upon arrival. There was no protective packaging whatsoever, making it almost inevitable that the item would be damaged in transit. Is this the first shipment they have ever sent out?

Secondly, the item with SKU: bundle-1084 was missing entirely from the package. This item is a crucial medication for my dog, and its absence is simply unacceptable and ridiculous.

Overall, this experience has been incredibly disappointing.

Decided against a competitor due to several slow shipping complaints, and ordered from Petbarn. Towards the end of the next day I got an update saying my order "has been shipped". Great, I thought, clicking on the tracking link, which reveals that it has in fact not been shipped, only packed. Being a Friday afternoon, no hope of it going anywhere for three days then.

I then got another update on the Monday that it was on its way, which this time it was. I received it late Wednesday afternoon - that's six days, in Sydney Metro.

On top of that, during these six days I received a total of twelve emails from Petbarn. Yes, some were related to the actual order, but most were not. I've obviously unsubscribed from the spam.

We have completed puppy school and beginner puppy classes at our local Petbarn in Currumine WA. The classes have been great. We learned a lot about the basics of training our dog as well as getting in some socialisation. We will be back for intermediate. We thought the level was pitched well. Our teacher was knowledgeable and really engaging with us and our pup. We thought it was good value for money.
In general we've always appreciated our local store. They can be a little pricey but they stock a great range of healthy treats that engage our pack.

I bought a bottle of cat block house training spray by accident online at Petbarn. Took it back when i realised my mistake. They switched it over and was on my way in about 20 seconds. The product i bought is natures miracle cat calming spray. I knew this was going to work within 5 seconds of letting her sniff a bit on my hand.Ive got a happy cat purring on my lap. I bought it for a 4 day car trip. I can rest a bit easier about it with this stuff.
10/10 all round

Order delivered to incorrect address, photo evidence from delivery driver proves this. Item left unattended at this incorrect address, and is now missing. Customer support refusing to issue a refund, replacement or credit. Waste of time and energy dealing with unreasonable customer support staff. Have been a loyal Petbarn customer for some time, won’t be buying from them again.

I needed a plastic dog bowl which could be chained to a tap for the benefit of the many dogs and swans in my area. Phoebe asked her colleague, Tom, to assist and he went to a lot of trouble to adapt one of their bowls to suit the purpose.
Tom & Phoebe worked together with the aim of achieving what the customer required. Thank you most sincerely - from Sally, Swans and Dogs.

Went there at Yarrawonga Petbarn NT to pick up online shopping. I have been shoppeing Petbarn since they started (anywhere in Australia) but unfortunately, the service is very very poor especially the Manager who serve me last Sunday to pick up my goods. She is so rude and not even smiling. Ask questions 1 answer. Like dosent' want to help. Not even explaining. Well I have been spending from $200 above for so many years online and physical shopping, Now, I decided not to shop with them anymore. I rather go somewhere else (stores) where they are very friendly, helpful and cheaper. Actually notice too their dogs dry foods are very very expensive. Their staffs honestly is not as friendly and helpful like before. The only nice staff working there is now is Joes but he was not their when I went to pick up my orders. Goodbye Petbarn. Don't expect me to come to your store with arrogant sales staff especially the manager very poor customer service not very help at all. thank you for your very bad customer service provided last Sunday.

Ordered an item on Sunday and spent enough to qualify for delivery within 3 days. 3rd day came and no update on order or delivery status. Now stuck on the phone for over 20 minutes having to call them for a delay in their service!

unacceptable delay and not responsibleIt was terrible experience in dealing with them specifically when I compare them with their competitors in Australia.
In my order confirmation and their advertisement, they set the latest delivery date on 2nd May. However, they gave the package to the Australian post on 10:00am of May 2nd which is Thursday.
Considering post is not working on Weekend, my kitten food would not be delivered till May 6 in best case scenario.
I also mention that I’m happy to pick up the food from store but all my attempts to get my kitten food on-time was not successful.

Delivering on-time inside Sydney metro region is the bare minimum that they fail.

I ordered some products from Amazon, PetCircle, Petso, etc in a same week and everything was delivered in time except Petbarn. Delivery on time Sydney metro region would be bare minimum for online shop.
This time would be my last time to trust this company.
Invoice Number : 1018700400

Petbarn points system is such a load of crap, have been a member for over 6 years and purchased quite a bit and receive nothing in return, but all of my other memberships like Supercheap, Autobarn for example I only have to purchase a couple of things and they're always saying that I have so many dollars sitting there that I can use or keep it there and let the amount build up. Lift your game Petbarn and make it an incentive to purchase from your store as you love to have over the top prices for quite a lot of your products

Pros
Petbarn Modbury do a great job Grooming my little dog, they work around her anxiety which is really appreciated.
Cons
They don’t answer the phone they don’t return messages and they forget to rebook when you pick your dog up, which is really frustrating

Over priced and customer service is useless. Shop here if you like to throw your money away.

We booked for beginners dog school and were excited to start. The teacher emailed to move the start date to a week later which was fine. We then get an email to say they cancelled the class and no other option other than to refund us and we should have the refund in 2-3 business days. Fast forward a week no refund. Email customer service and get a response of ‘sorry for the inconvenience and we appreciate the feedback, who knows if we will see the refund but will never go to petbarn again

Avoid. Extremely rude and hostile staff member made me feel like an animal abuser when bringing in my moodle in for grooming. I agreed from the onset that there would be extra charges for hair matting but she continued to speak in a very condescending manner insinuiating that the animal was mistreated. The dog is happy, clean and healthy and is is no pain or distress. The dog is spoiled rotten. I requested the staff member be respectful in the way she was speking to me to which she escalated asking me if I'd prefer to take the dog elsewhere. So in turn I escalated even further and am now going elsewhere where the staff are respectful to customers.

Eli in Pet Barn Gungahlin is amassing could not recommend any one more highly. I have been taking my German Shepard for grooming at Pet Barn now for 4 years, and only stopped when Majura Pet Barn Grooming Closed. I was informed one of the girls who groomed my dog in Majura was back in Gungahlin and is the manager, So I me and my dog are VERY HAPPY that Eli is back,. and I honestly couldn't fault them. heavenly! I would happily recommend the Gungahlin store.

Went in to store and they advertised Buy one get one half price. They had a big price tag $25.89 then big tag next to it saying buy one get one half price. When I went to the checkout they charged $31 and said "bad luck" I complained and got told to suck it up. It is clear deceptive advertising, not in the spirit of doing business. They have lost me as a customer.

Booked my dog in for grooming, the appointment was for 1pm, got three texts saying it was 1pm. Several days before the appointment I went in and told them I will have to drop my dog off at 1130am, for I have a funeral to go to. They said no worries '..'we will just put your dog in a cage till 1pm...'. Anyway ended finding a friend to drop off my dog so told my friend to drop her off at 1230pm. 1130am Pet Barn Elizabeth rings me up asking why my dog missed its 1130 appointment. They then said they wouldn't be able to complete the grooming for she was late. so hopeless, unprofessional the appointment was for 1pm just because I said i might drop her off early doesn't mean the appointment time has changed. And if this did mean the appointment changed, fine but you at least should have told me; complete amateurish rubbish.

Paid good money for short clip on my dog got her home only to notice bits offur sticking out everywhere when you pay 105 dollars you expect a professional job only to find am amateur job has been done won't be going back to oxenford pet barn again

I try and order my pet food in bulk to take advantage of the free 2 hour delivery for orders over $149. The trouble is it doesn't matter what food you order or in what combination, inevitably the system says all of a sudden its out of stock on something, even though you had it in your cart 5 seconds beforehand!! You can never hit that target of $149 successfully and it's just a huge rort to make you by more expensive products!