Pet Protect Opiniones 

4005
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pet protect have been wonderful, professional and always keep you in the loop so you know what’s going on.insurance claims always paid without any problems.my dog Rogue was my world and sadly after 6... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I hadn’t experienced Pet Protect before insuring our cat so took a chance that they would be true to their reviews. Hands down they’ve been the most prompt and simple insurers to deal with. No q... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When one of our dogs needed surgery to remove a suspicious lump our vet was able to submit a costing and get it pre-approved before we went ahead so we knew what was covered and how much we needed to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely disgusted with this company. 12 years without a single claim and then suddenly my little doggy needed a lump removing from his front leg and rear leg joint. After dragging there he... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para animales domésticos
  2. Compañía de seguros
  3. Aseguradora

Escrito por la empresa

Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.


Información de contacto

Pet Protect Pet Insurance

Visit our website for more information

4,4

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(4005)

250 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Pet Protect really have been the best.

Pet Protect really have been the best.

We switched to them a couple of years ago after the renewal costs from the company our cat had been insured with his entire life (despite never making a claim) had simply become unaffordable as he reached his ninth birthday.

Last November our cat became seriously unwell and, throughout what has been a very difficult and emotional time, Pet Protect have been exceptional. Every claim has been handled quickly, fairly and without fuss, usually being paid within just a few days.

What has stood out most is how different they have been from many insurance companies. There has been no arguing over technicalities or searching for reasons not to pay out, just compassion, professionalism and genuinely excellent customer service when we needed it most.

I genuinely can’t thank them enough. Prompt payments, clear communication and a company that actually seems to care about its customers and their pets.

I would recommend them without hesitation.

2 de junio de 2026
Opinión espontánea
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Respuesta de Pet Protect

We are so grateful for your kind words and are truly touched to hear about your positive experience during such a challenging time. Knowing we could provide support and peace of mind when you needed it most means a great deal to us. We are committed to caring for our customers and their beloved pets. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

I have my other dog insured with Pet…

I have my other dog insured with Pet Protect, so it was easy to add my new puppy to insurance.

2 de junio de 2026
Opinión espontánea
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Respuesta de Pet Protect

We are happy to hear that adding your new puppy to your existing policy was easy. Thank you for your feedback. Pet Protect

Valorada con 5 estrellas sobre 5

We are very grateful that we took out…

We are very grateful that we took out the Pet Project insurance, we didn’t know our lovey Florence would get poorly.
Pet Protect gave us the reassurance and comfort that help could be administered.
Thank you 🐶

18 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We are so glad Pet Protect could provide comfort during a difficult time with Florence. Thank you for sharing your positive experience! Pet Protect

Valorada con 1 estrellas sobre 5

Can’t log on to my account the website…

Can’t log on to my account the website says if I am a customer before 2024 I can’t log on at the moment and my dog is not well and I want to talk to a vet

1 de junio de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're sorry to hear about the problem with logging in and your dissatisfaction. We currently are unable to identify your policy. Can you please email complaints@petprotect.co.uk quoting your Trustpilot review with your policy details and they will be able to look into this for you. You can also call us on 0345 602 4797 if you need urgent assistance. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

My dog has suffered from a skin allergy…

My dog has suffered from a skin allergy which the vets are trying to find the source . Therefore she continues to be treated and Pet Protect have been excellant in helping with the continuing cost very speedily .

4 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're so glad we could assist with your dog's ongoing treatment. We hope your furry friend feels better soon! Thank you for your kind words. Pet Protect

Valorada con 5 estrellas sobre 5

Very good service

Very easy to make a claim online which was assessed and paid within a week.

20 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're glad to hear your claim was processed efficiently and paid promptly. Thank you for your feedback! Pet Protect

Valorada con 5 estrellas sobre 5

Spoke with an agent called Sam Roberts

Spoke with an agent called Sam Roberts, very quick, very helpful, what a chat box should be like

1 de junio de 2026
Opinión espontánea
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Respuesta de Pet Protect

Thank you for sharing your experience. We appreciate your kind words. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Great Customer Service

Sam was really helpful and answered my query on renewal, positively and efficiently.
I shall be staying with Pet Protect this year due to all round positive experiences.

27 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're so happy to hear about your positive experience with us! We appreciate your loyalty. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Cat Insurance Cover

I recently moved my cat insurance over to Pet Protect because they were very competitive on price while still offering great cover. The process was straightforward and easy to complete, and I was pleased with the range of cover included in the policy. So far, I’ve been very happy with the service and feel confident that my cats are well protected.

1 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We are so pleased to hear you found our cat insurance process straightforward and easy. It's wonderful to know you feel confident in the protection we provide for your cats. Thank you for your kind words! Pet Protect

Valorada con 4 estrellas sobre 5

Quick access to the chat

Quick access to the chat.
Hopefully this will be sorted through our vet.

21 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're glad our chat feature was helpful. Thank you for your feedback. Pet Protect

Valorada con 5 estrellas sobre 5

First time making a claim on my pet…

First time making a claim on my pet insurance, our vet receptionist’s dealt with this for me but the communication whilst this was happening from Pet Protect was very good and settled quickly. Thank you.

20 de abril de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're so happy to hear your first claim experience was smooth and settled quickly. Thank you for your kind words! Pet Protect

Valorada con 5 estrellas sobre 5

Great online chat service

Great online chat service! People on the other end able to answer your questions fully, answered in minutes. Amazing experience, thanks Georgia.

18 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We are so glad our online chat service provided such a great experience. We appreciate your kind words and positive feedback! Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Excellent customer service

When my policy lapsed and cancelled due to a system glitch, they had me back up and running in 48 hours! Top notch service from the team.

11 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're so glad we could quickly resolve the issue and get your policy reinstated. We appreciate your kind words about our team! Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Excellent service

We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were always easy to do and handled quickly, always keeping us informed. We have recently lost our dog and again the service and ease of dealing with pet protect has been amazing, I would highly recommended.

13 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're so sorry for your loss. It's good to know our claims process was easy for you, and that we kept you informed. We appreciate your recommendation and thank you for sharing your experience. Pet Protect

Valorada con 5 estrellas sobre 5

Great communication and prompt payment…

Great communication and prompt payment to vet
Excellent company

1 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate you taking the time to share your positive experience! We are happy to hear that you were pleased with our communication and payment process. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Seamless transaction very efficient…

Seamless transaction very efficient online process backed up with clear communication

24 de abril de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that you found the online process efficient and the communication clear. Thank you for your positive feedback! Pet Protect

Valorada con 5 estrellas sobre 5

I've insured my kitten with PetProtect…

I've insured my kitten with PetProtect and they are amazing. Nothing to much trouble

12 de mayo de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that you and your kitten have had such a positive experience with our services. Thank you for sharing your kind words! Pet Protect

Valorada con 5 estrellas sobre 5

Found the whole experience excellent

Found the whole experience of signing up for my dog's insurance really easy and communication was fast and friendly. Great price as well

1 de mayo de 2026
Opinión espontánea
Logotipo de Pet Protect

Respuesta de Pet Protect

We're happy to hear that signing up for your dog's insurance was easy, and our communication was fast and friendly. We appreciate your feedback about the price also! Thank you. Pet Protect

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