Pet Protect Opiniones 

4009
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pet protect have been wonderful, professional and always keep you in the loop so you know what’s going on.insurance claims always paid without any problems.my dog Rogue was my world and sadly after 6... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When one of our dogs needed surgery to remove a suspicious lump our vet was able to submit a costing and get it pre-approved before we went ahead so we knew what was covered and how much we needed to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I hadn’t experienced Pet Protect before insuring our cat so took a chance that they would be true to their reviews. Hands down they’ve been the most prompt and simple insurers to deal with. No q... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Astronomical and unjustified increases in premiums, despite having 3 pets insured with company and only making 3 small claims over the past 7 years. When you cancel they helpfully remind you that pr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para animales domésticos
  2. Compañía de seguros
  3. Aseguradora

Escrito por la empresa

Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.


Información de contacto

Pet Protect Pet Insurance

Visit our website for more information

4,4

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(4009)

254 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Would 100% recommend Pet Protect

Would 100% recommend Pet Protect, they have been fantastic with our chocolate Labrador over the last 12 years.
Always been helpful and paid out every claim I’ve made over the years!! Our girl is on the lifetime policy, with insurance you get what you pay for.

16 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate you recommending Pet Protect! We're happy to hear that our lifetime policy has been helpful for your dog over the past 12 years and that you've had positive experiences with our claim payouts. Thanks for your feedback. Pet Protect

Valorada con 5 estrellas sobre 5

This company dealt with our claim…

This company dealt with our claim quickly and efficiently,the online chat was very helpful and my query was dealt with promptly.

2 de febrero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our team handled your claim quickly and efficiently. We appreciate your positive feedback regarding our online chat assistance. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

My first ever time making a claim for…

My first ever time making a claim for one of my pets so my experience was really reassuring. I have clear and prompt instruction about what to do next. I am very happy with the service I have received so far.

27 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that your first claim experience was reassuring! It's great to know the instructions were clear and prompt. We appreciate your positive feedback on the service you've received. Thank you. Pet Protect

Valorada con 1 estrellas sobre 5

Filled out all the relevant forms plus…

Filled out all the relevant forms plus public liability online in regards to my pet dogue de Bordeaux, when it came to buying the insurance at the end a yellow box comes up saying we can’t insure your pet dogue de Bordeaux for public liability, I rang the company and asked why this was just to be told we won’t insure them as they are high risk, I asked in what sense as they are not banned or dangerous breeds, was told they considered them high risk due to their size. Stupid comment in my opinion

26 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate you sharing your experience. We're sorry to hear about your dissatisfaction with the information you received. We currently are unable to identify your quote. Can you please email complaints@petprotect.co.uk quoting your Trustpilot review with your policy details and they will be able to look into this for you. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Highly recommend

My dog Fergus has been insured with this company since a pup. Never had any issues with claims and always happy to assist over the phone or in their live chat system. Their claims were always processed quickly and easily. Highly recommend

26 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that you had such a positive experience with us since Fergus was a pup! We appreciate your kind words regarding our helpful assistance and quick claims processing. Thanks for the recommendation! Pet Protect

Valorada con 5 estrellas sobre 5

Quick and easy

Quick and easy. Online chat with a human was pleasant and productive.

22 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our online chat was helpful and efficient for you. Thank you for your positive feedback; we appreciate it! Pet Protect

Valorada con 5 estrellas sobre 5

Great communication

Great communication, fantastic service 5*

19 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate you taking the time to share your experience with us. Thank you for your high rating! Pet Protect

Valorada con 3 estrellas sobre 5

The service was good but your renewal…

The service was good but your renewal price was ridiculously expensive, especially compared to other providers.

16 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate your feedback. We're sorry our renewal price didn't meet your expectations. Our Customer Relations Team are aware of your expression of dissatisfaction and will be in contact shortly. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Nothing but praise

Nothing but praise - Isabel helped with my issue - it was a mistake on my part and they were very responsive and efficient and were able to help me reinstate my pet insurance asap after noticing my mistake! - thank you! We now have both of our pets on this insurance and have no plans to switch! We also have them insured through the PitPatPet tracker and app which means if we keep our dogs activity above their daily minimum our excess fees are waived - this is amazing! We have nothing but praise and would encourage this provider if you were struggling to find the right insurance. (Previously with Purley Pets who were good but just slightly more expensive for a little less quality in my opinion! - although we had nothing bad with them just customer experience in general) 10/10 for pet protect! Thank you :)

13 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate your wonderful feedback! We're happy to hear that the issue was resolved quickly and efficiently. Thank you for choosing us to insure your pets! Pet Protect

Valorada con 5 estrellas sobre 5

Great customer service always ready on…

Great customer service always ready on chat to help. Georgia helped a lot much appreciated.

14 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our customer service was helpful and readily available. We appreciate your positive feedback and are grateful for your recognition. Thank you. Pet Protect

Valorada con 4 estrellas sobre 5

Swift helpful polite response.

Swift helpful polite response.

13 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate your positive feedback. We are happy to hear that you had a great experience with our team. Thank you. Pet Protect

Valorada con 1 estrellas sobre 5

Unfortunately in common with a lot of…

Unfortunately in common with a lot of insurance companies you insist on increasing your cost year on year despite being loyal for 11 years the price had exceeded all of the other prices on the market (for the same service) by over 133%, basically you were as good as telling me to bugger off with the prices for my renewal. Such a shame I am a loyal person at Heart and enjoy relationships with companies where we can both prosper however for some reason Insurance just doesn’t follow that model and you are a prime example.

10 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're sorry the renewal price didn't meet your expectations, especially given your loyalty over the last 11 years. Our Customer Relations Team are aware of your expression of dissatisfaction and will be in contact shortly. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Excellent support from Pets Protect over weeks of treatment

My dog has recently had treatment of his toe and this eventually required the toe removing. My vets did an amazing job of looking after him and my insurance with Pet Protect sorted the bill for his treatment directly with the practice taking away all the worry of first paying and then claiming back, so we could give all our time and care to our beautiful spaniel and getting him back to full health again.

20 de octubre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're so glad to hear your spaniel is doing better! It's great to know you could focus on your dog's recovery without added stress. Thank you for sharing your positive experience! Pet Protect

Valorada con 5 estrellas sobre 5

So professional and imformative

So professional and imformative

8 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We appreciate you taking the time to share your positive experience; we are so happy to hear that you found our service helpful. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Insurance you can ACTUALLY claim on

If you have insurance you have to know you can claim successfully. Pet protect makes this very easy and I would not hesitate to recommend this company

5 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our claim process was easy to navigate. We appreciate you recommending our company and thank you for your feedback! Pet Protect

Valorada con 5 estrellas sobre 5

Brilliant support

Brilliant support. Resolved all my requests efficiently. No charges to policy changes which is very helpful. This customer service will keep me using Pet protect.

6 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our service was helpful and efficient in resolving your request. We appreciate your continued use of our services. Thank you for your feedback. Pet Protect

Valorada con 5 estrellas sobre 5

Straight through to a great member of…

Straight through to a great member of staff! Super helpful, speedy process and all emailed to confirm what I needed

2 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our staff was helpful and the process was speedy for you. We appreciate you taking the time to leave us this great feedback! Pet Protect

Valorada con 5 estrellas sobre 5

The team have been really helpful and…

The team have been really helpful and kind. My dog has heart failure and needs medication for the rest of his life. The Pet Protect team helped me navigate the claim process and answered my questions which I'm grateful for.

2 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're so glad to hear that our team was able to help you navigate the claims process and provide clarity during this challenging time with your dog. Thank you for sharing your experience with us. Pet Protect

Valorada con 2 estrellas sobre 5

The price of renewal was way to much

The price of renewal was way to much, especially as I hadn't made a claim and my dog was fit and healthy with no concerns with his annual check up,

2 de enero de 2026
Opinión espontánea
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Respuesta de Pet Protect

We're sorry the renewal price didn't meet your expectations, especially given your dog's good health. Our Customer Relations Team are aware of your expression of dissatisfaction and will be in contact shortly. Thank you. Pet Protect

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