Pet Protect Opiniones 

4009
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pet protect have been wonderful, professional and always keep you in the loop so you know what’s going on.insurance claims always paid without any problems.my dog Rogue was my world and sadly after 6... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When one of our dogs needed surgery to remove a suspicious lump our vet was able to submit a costing and get it pre-approved before we went ahead so we knew what was covered and how much we needed to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I hadn’t experienced Pet Protect before insuring our cat so took a chance that they would be true to their reviews. Hands down they’ve been the most prompt and simple insurers to deal with. No q... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Astronomical and unjustified increases in premiums, despite having 3 pets insured with company and only making 3 small claims over the past 7 years. When you cancel they helpfully remind you that pr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para animales domésticos
  2. Compañía de seguros
  3. Aseguradora

Escrito por la empresa

Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.


Información de contacto

Pet Protect Pet Insurance

Visit our website for more information

4,4

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,4

Todas las opiniones

(4009)

254 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The first time I’ve had to make a claim…

The first time I’ve had to make a claim and what a very easy process. I made a phone call to the insurers and they helped me no end. I would recommend pet protect to everyone for their pet insurance.

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that your first claim experience was easy. We appreciate your recommendation of our pet insurance to others. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

Can't fault pet protect preauthourised…

Can't fault pet protect preauthourised treatment need for our cat paid out straight away

2 de diciembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that the preauthorised treatment process worked well for you, and the payment was prompt. Thank you for your feedback! Pet Protect

Valorada con 5 estrellas sobre 5

Hi The Lady Alex was amazing and she…

Hi The Lady Alex was amazing and she did very good job. Everything was taken care of.
Thank you

26 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that everything was taken care of and that you had such a positive experience. Thank you for your wonderful feedback! Pet Protect

Valorada con 5 estrellas sobre 5

Problem solved quickly by efficient…

Problem solved quickly by efficient online chatbox

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our online chat support efficiently resolved the issue. Thank you for your positive feedback; we appreciate it! Pet Protect

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Very informative and understanding agents on Live Chat. Easy renewal for peace of mind.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our live chat agents were helpful! We appreciate your feedback. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

chat facility

I used the chat facility with regards to updating my pets information. I received a very helpful, polite reply during our interaction. I would recommend this service.

11 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our chat service was helpful and polite. We appreciate you recommending our service and your positive feedback! Pet Protect

Valorada con 5 estrellas sobre 5

Used the online chat to find out how to…potentially make a claim.

Used the online chat to find out how to potentially make a claim having not claimed before.
Very helpful and explained everything very clearly,

11 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our online chat was helpful. We appreciate you taking the time to share your positive experience with us. Thank you . Pet Protect

Valorada con 5 estrellas sobre 5

They are very easy to get hold of the…

They are very easy to get hold of the live chat helps out with all of my questions without having to call and speak to anyone

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our live chat is helpful and easy to use! It's great that we can answer your questions quickly. Thanks for your feedback. Pet Protect

Valorada con 4 estrellas sobre 5

Fantasist company Iv claimed twice now…

Fantasist company Iv claimed twice now for our boy Coco and everytime it has been hassle free and easy.
But always read your policy as our boy was very poorly to the sum of 17K and he was only insured Upto 4K our fault for not reading the policy in full.
We would deffinatly reccomend this company.

30 de septiembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our claims process has been hassle-free for Coco. We appreciate your recommendation and are grateful for your feedback. Pet Protect

Valorada con 5 estrellas sobre 5

Pet Protect: Exceptional Service and Hassle-Free Claims!

​I cannot recommend Pet Protect highly enough. After being with them for a significant period and needing to make multiple claims for my pet, my experience has been absolutely flawless.
​The claims process has been seamless every single time. I've had no issues whatsoever with the paperwork or speed of reimbursement. It's a huge relief to know that when my pet needs care, I can focus on their health without worrying about fighting with my insurer over payment.
​Beyond the efficiency, their customer service team is truly outstanding. Every time I have called them with a question or a concern, the staff have been incredibly lovely, kind, and genuinely helpful. They are a professional and compassionate team, and they truly live up to the "protect" in their name.
​If you are looking for pet insurance where the claims are quick and the people are kind, look no further. Highly recommended!

7 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We appreciate your wonderful feedback! It's great to know you feel secure with our services. Thanks again! Pet Protect

Valorada con 3 estrellas sobre 5

I disliked that on top of me paying…

I disliked that on top of me paying monthly for insurance to use occasionally & paying my excess. I then had to pay a further £146 vet contribution.

13 de octubre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We regret you were dissatisfied with the vet contribution in addition to your monthly payments and excess. We appreciate your feedback and our Customer Relations Team will be in contact with you shortly. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

PetProtect were helpful and paid promptly

PetProtect were helpful and supportive on the phone, and settled the claim within a week once it was submitted. If you think that the market leader is the only option, then don't. PetProtect don't direct settle with your vet, but if you pay by credit card then you won't be out of pocket. Also they offer great ways to keep the premiums down - in my case I pay 20% of the claim plus a £100 excess, which lowers my annual outlay, but still means I don't have to worry that I will have trouble paying a £5000 vet bill.

15 de octubre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We appreciate your feedback and are happy to hear that you found our team helpful. Thank you for sharing your experience. Pet Protect

Valorada con 5 estrellas sobre 5

Numerous claims made …

Unfortunately I’ve had to make numerous claims for different things & Pet Protect are always very quick to pay & answer any questions I’ve had

5 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We appreciate you sharing your experience. We're happy to hear that our team is quick to respond and provide support when you need assistance with your claims. Thank you. Pet Protect

Valorada con 5 estrellas sobre 5

100% recommend *****

My dog has been insured with Pet Protect for 11.5 years, they have paid out every claim I’ve submitted, including some BIG ones!! I would 100% recommend Pet Protect.

5 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our insurance has met your dog's needs over the past 11 years. Thank you for recommending our services; we appreciate it! Pet Protect

Valorada con 5 estrellas sobre 5

Pet protect have been fantastic

Pet protect have been fantastic in response to my many claims unfortunately we have had a poorly dog over the past 3 years so have had to claim multiple times for treatment and medications pet plan have responded immediately to any queries I have made
Excellent 5*

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that our claims process has been helpful during this challenging time with your dog. We appreciate your kind words. Thank you for your positive feedback. Pet Protect

Valorada con 5 estrellas sobre 5

So impressed by everything

So impressed by everything. The Vet
Surgery filed the claim directly and we were notified that it was approved within a couple of days. Payment followed shortly afterwards.

When you are worried about your pet, you don’t need any more hassle - Pet Protect tick this box: no hesitation in recommending you to others.

13 de octubre de 2025
Opinión espontánea
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Respuesta de Pet Protect

We're happy to hear that the claim process was smooth and efficient. Thank you for recommending us! Pet Protect

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