PetSafe® Brand Opiniones 

Mauvaise expérience j’ai acheter une litière électrique ma litière n’a même pas 1 ans et la litière nous lâcher le 17 novembre 2025 je les Apelle pour demander renseignement le monsieur me parle mal et me parle comme si j’étais un copain ne commander pas chez euh 399€ la litière pour qu’elle face même pas 1 ans a fuir

I bought the outlast pet fountain and it stopped working in a month. I contacted the email I was given by an American company I originally contacted as no details for UK anywhere! 2 weeks and still no response. Absolute waste of money & NO customer service!!

Der Support bei einem Problem mit einer Katzenklappe wurde durch die unkomplizierte Art und Weise der Mitarbeiterin S. Mehler gelöst. Die Zusendung der möglichen Fehlerquellenlösungen waren sehr hilfreich und konnten die Problematik lösen

Purchased replacement litter boxes and saw that it was out for delivery.
Used the tracking number and noticed the address looked odd on DHL. Not like what was in my confirmation email.
I could see on the tracking DHL were not able to deliver because they couldn’t find the address but petsafe were not updating them with the correct formatting for the address. I tried to contact petsafe to let them know but firstly finding contact details on the site feels deliberately unclear and secondly when I eventually found details they didn’t respond. Makes me think it was a scam.
It’s unfortunate because I purchased the litter box which did arrive.

Vi har købt Petsafe - Ecom Smartspin Automatisk Kattetoilet robot med App i juli md. selve kassen er for lille, for katten kan kun vende en vej for at kunne bruge det. Toilette stinker fordi der er katte tis over det hele og når toilettet skal rengøres så er dette også et forbandet svineri ( jeg må ikke skrive bandeord) og man har katte grus og tis på hænder, gulvet og vasken skal også rengøres efter følgende . Det er så ringe, at vi ikke engang vil give det væk. Vi køber et almindeligt manuelt katte toilet, og smider det andet ud.

I purchased a Field Trainer, and after only eight months of normal use, it stopped working. I contacted customer service to have the one-year warranty — clearly printed on the box — honored. The instructions inside specifically direct customers to contact the warranty department rather than returning the item to the store.

I provided proof of purchase, including the original box and a credit card receipt from Petco. Despite this, I was told to return to the store to obtain an original paper receipt. When I contacted Petco, they informed me that in-store purchase records can no longer be retrieved.

In the end, the company refused to honor its warranty, and the product quality has proven disappointing.

J'ai acheté il y a un mois une fontaine drinkwell reconditionnée chez zoomalia. La fontaine est tombée en panne moteur. J'ai contacté zoomalia qui m'a donné les coordonnées du constructeur pour demander échange ou remplacement de pièces. Après un échange difficile car la fontaine n'existait plus, petsafe m'a envoyé une nouvelle fontaine (plus chère que celle que j'ai acheté sur zoomalia). J'ai branché la nouvelle fontaine et pour l'instant elle semble bien fonctionner. Elle est neuve.

Cheaply made. Both screw retaining clips snapped when attaching the cat flap to the door. I had to take the entire thing apart, swap out the supplied screws for ones with bolts, which I then had to glue to the plastic backing and hope I could screw it all together without the bolts falling off. Entirely voided the warranty, and feel £70 the poorer. If I hadn't bought this flap to replace an older PetSafe version I would have gone for a different manufacturer. The only good things I can say about the flap are that it no longer makes a beep when my cat goes through it, and no longer needs plugging in to the mains for power. Seems smaller in diameter than my previous flap and a bit trickier for my (now elderly) cat to squeeze through than the previous version. Also disappointed that it didn't come with Batteries supplied, which added to my costs.

In ground fence system. Great for the first month then the collar starts to fall apart - won’t cover under warranty and a new one is more than half the cost of the original system. And this is a 9month old Mastiff that sleeps 14-18hrs most days and is attached to my hip while I work from home so he only wears the collar for 2x 1.5hr sessions a day when he’s outside with the kids.

The chargers provided are built to break, both the collar and remote have different charging ports.

I purchased an outlast 90 pet fountain. Within six months, the status light began blinking red. I opened the pump cover and discovered the pump motor and circuit board were corroded. I was told by customer service that the pump motor and circuit board are not sealed so it is possible for water or humidity to damage them. There are no replacement parts and I had to throw the whole thing away.

A catflap has two jobs - to let cats out when unlocked and keep them in when locked.

The PETSAFE catflap is an utter failure - our cat was able to break the plastic and escape.

Thank for nothing, PETSAFE. You should be embarrassed by the quality of your products.

I purchased a smart cat flap from amazon, just under a year ago, I had some functionality issues, so I contacted the customer care in Ireland, but never got a response. SO BAD!!!!

We hebben sinds een paar maanden een kattenluik van Petsplace. Vannochtend zat hij op het slotje, maar heeft de kat toch zichzelf er doorheen weten te rammen. Waarna het terug dicht viel en zijn staart is er in klem komen te zitten. De kat was zo in paniek dat hij letterlijk een stuk van zijn eigen staart heeft afgetrokken. Er stak een flink stuk bot uit. Dat werd dus met spoed naar de dierenarts. Waar een deel van zijn staart is geamputeerd. We zitten nu met een hele ongelukkige kat, en een lege portemonnee. Dus als je kat het type is dat zich niet laat tegenhouden.. kijk uit met het kattenluik!!

When I first installed the PetSafe self-cleaning litter box, I touted it as a game changer! Then the urine started leaking out onto the floor. I made extra certain that it was level and carefully cleaned all parts. This time I used a blue mat under the box. It leaked again the very first day after the clean-up. What could have gone wrong?

I purchased six PetSafe GPS collars at $300 each. HALF of them failed. One won’t connect to the app, two fell off my dogs and can’t be found—despite the GPS saying otherwise. The collar material is too slick. Customer service is a joke: limited hours, no replies to emails. These collars are supposed to keep my dogs safe, and instead they put them at risk. I want a FULL refund for all six. I’ll never trust or purchase PetSafe again.

Petsafe has transformed our dog walks...

Our lovely Cockapoo had only one negative thing about him - that he wouldn't always come back when on walks. It began to ruin our walks because we'd constantly be worried that he might not come back this time.

I was just beginning to think that we'd have to put him on the lead more. Then we discovered the PetSafe collar.

Within 3 days of training our dog saw a deer, started chasing it and then when we pinged the collar, he stopped and came trotting back. Wow. We couldn't believe it. Now, he still runs about but he comes back.

Love the fact that the worst punishment is a squirt of citronella - no shocks involved. Love that it works.

Small downsides. The battery charging hole is difficult to find - and when charging it's not clear how much charge it contains. Also, ours stopped working and we had to wait quite a long time for a replacement to be sent.

A question: I'd like to recycle the part that's not working. Petsafe - hope you can help?

Overall - it's brilliant. Thanks Petsafe.

Wij hebben 4 katten en een hond en door de jaren heen hebben we verschillende Petsafe producten aangeschaft. Kattenluikjes op chip, voerbakjes op chip, Ssscat, en Scoopfree kattenbakken. Als er al problemen zijn met de producten dan reageert de klantenservice snel en vriendelijk. Meestal kunnen ze goed uitleggen hoe je een probleem kunt oplossen maar ik heb ook al eens gratis een nieuw onderdeel gekregen van een product dat buiten de garantieperiode stuk was gegaan. Zo’n goede, vriendelijke en snelle klantenservice maak je maar zelden mee. En nee, ik heb geen aandelen in dit bedrijf. 😊

Our receiver started making a loud noise.
It was two years old and well maintained.
When I called in for assistance I was told that they never heard of this issue before. They also stated that the warranty is up so they could not assist me. They offered to sell me a new receiver and I explained how they now lost me as a customer for life. One would
think they would want to investigate a problem they never heard of before.
Very disappointed.

The PetSafe Happy Ride Booster Seat has completely transformed travelling for us. My dog Louie used to be car sick within 10 minutes of any journey. I bought the booster seat out of necessity, we were moving and had to make a long trip. Louie sat up front in his booster seat and, because he could finally see out of the window, he was no longer car sick. It was a game changer. It has literally transformed our weekends.

The seat itself is really well made, sturdy, safe, and easy to secure with the seatbelt. We’ve had it for three years now, and it’s still in perfect condition, just as good as the day we bought it.

What really stood out though, was the exceptional customer service. I had a query and contacted the supplier directly. The way they handled it was beyond expectations, friendly, helpful, and they truly went the extra mile to assist me. Louie and I couldn’t be more grateful!

I honestly can’t recommend it highly enough.

Purchased product myself April 22.

Thanks again to the wonderful team behind it! Steven (& Louie 🐾)