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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Ver más

Valorada con 5 estrellas sobre 5

Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Ver más

Valorada con 2 estrellas sobre 5

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Ver más

Valorada con 1 estrellas sobre 5

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Ver más

Información sobre la empresa

  1. Tienda de animales
  2. Tienda de hobbies

Escrito por la empresa

PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

282 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(282)

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Valorada con 3 estrellas sobre 5

sleepy pod

I was very disappointed when I payed 147 dollars and was lead to believe my sleepy pod came WITH the heating pad. Shame on you and your video

14 de octubre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

good price, some pushback

Best price I found on the item I wanted, and it shipped & arrived fast. However, shipping was supposed to be free and I was charged $5 for it. On the other hand, that error was acknowledged and remedied promptly after I brought it to their attention.

Now if only they had one in stock for my other dog.

~ Susan

9 de octubre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Too Soon to Judge

I ordered the size XS (the smallest size offered). As I thought, it is too big for Lily. She is a 5 month old Bedlington Terrier. She will grow into it, but so far we have not used it. It appears to be substantial, material and design wise. I have always used Ruff Rider harness for my two other Bedlington's, but Ruff Rider no longer makes the lovely shearling lined harness.

I want her secure in the back seat, incase of an incident. She is squeezed into her current harness til she grows into the new one. (4 stars for not offering a smaller size (XXS).

30 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience

Prompt shipping, product was as described. I had to return it due to fit issues (my dog was between two sizes) and the return process was quick and painless.

30 de septiembre de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor communication about lead times

Ordered a dog bed. Received conflicting information about lead times. One message said it would ship in 3-5 days. The other message, 4-6 weeks. Since the order had to be made, I knew it would be the latter.

At seven weeks, I inquired via with no response. My second inquiry a few days later was answered: I was told it would ship the following week. It did not. It shipped the following week.

All in all, the order took about eight weeks. I'm fine with waiting. However, I prefer to be told that the order will be delayed, and not have to follow up on my own.

24 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent selection of dog beds

I love the Jax & Bones dog beds. Petswag has an excellent selection of beds available on their site. I've ordered several & have been happy with every purchase. My dogs are happy campers. Every time I want a new dog bed, my first stop is Pet Swag. I only recommend you measure because I ordered the large without measuring & it was huge.

16 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good First Time Buying Experience

The price was the best I found and the shipping was fast. The product came to me in good condition. This was my first time ordering from PetSwag and I would definitely order from them again in the future.

11 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jax and Bones Ripple Napper Bed

After looking at the reviews of many different dog beds, I decided to purchase this bed. On every site I looked at, this bed was given 5 stars. Although it may seem a bit pricey, it is absolutely worth it. The materials and construction are superior. And, most importantly, my dog LOVES it! As soon as it arrived, I took it out of the shipping box and put it on the living room floor. My girl got in it immediately, no hesitation! (FYI, because I wish more people had listed the size bed they bought AND the size of their dog, I ordered a small for my 18 lb. terrier-mix, who is long legged and somewhat slim, not short and compact.) I wasn't sure it would be big enough because of her long legs but it is perfect. A medium would have been too big, so I believe the sizing chart is accurate. She likes to curl up when she sleeps. If your dog like to spread out, you may need to order a size up. I would absolutely recommend this high-quality bed.

11 de septiembre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Had a bad experience but they made up for it.

My wife and I ordered a Jax and Bones Napper bed for $139.10 in February. 10 days after I placed the order, no shipping notification, no responses to my e-mails, nothing. We had just brought home our Vizsla puppy so we needed a bed so we ordered from somewhere else and asked Petswag to cancel our order. The day that we canceled our order, Petswag sent an e-mail saying the bed had shipped. Well, that's great, but we already got another bed so we let them know that we were going to return it. 18 days later, still no shipping form so we informed them that we would pay to ship it back on our own. Well, a shipping label appeared that day (sensing a trend here). We returned it in mid March, have sent 4 e-mails to both the website and the owner himself and still have not heard back or seen our money back. I'm sure that many of you have had good experiences, but I would be VERY careful when dealing with Petswag. Why risk it if there's so many other places that you can trust?
----------------------
UPDATED REVIEW:

The folks over at Petswag responded within a couple hours of me posting this review. Their customer service was very apologetic about what happened (no excuses which is always nice) and made sure they were clear when the refund would arrive. The package arrived exactly as they said it would. They sent me a check for the full amount of my refund and they also sent a care package for Scout, our Vizsla puppy. The care package contained a really nice Jax and Bones rope ducky, some treats and some poo bags. Thank you Petswag!

4 de septiembre de 2015
Opinión espontánea
Logotipo de PetSwag

Respuesta de PetSwag

Hello Will,

We would like to apologize sincerely with the way your order was handled. Clearly this was not good customer service on our part and your frustration is clearly warranted. We will follow you up on an email, but we will be getting your refund to you ASAP and will be sending through a gift certificate with some goodies for your new puppy. So sorry again for the way we handled this, but I hope this makes your experience with us a better one.

All the best,
PetSwag team

Valorada con 5 estrellas sobre 5

Great company!

This was truly a great company to deal with...very efficient and had exactly what I was looking for..Very pleased and would definitely recommend them to anyone and everyone:)

25 de agosto de 2015
Opinión espontánea

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