I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Ver más
I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Ver más
I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Ver más
Información sobre la empresa
Escrito por la empresa
PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.
Información de contacto
33 Cady Hill Boulevard, 12866, Saratoga Springs, Estados Unidos
- contact@petswag.com
- www.petswag.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Received quickly
Best shipping price so went with them. Package arrived quickly and with no damage.
Super, super. Beautiful product fantastic delivery.
Very pleased with my dog carrier, so is my dog Teddy. Thank you
sleepy pod
I was very disappointed when I payed 147 dollars and was lead to believe my sleepy pod came WITH the heating pad. Shame on you and your video
Far better product, service and shipping than expected.
Dog bed is very nicely made and was delivered promptly in a sensible box. Colors and fabric are good quality and the construction is the best I've seen in a cloth product in many years. Give them a try you won't be disappointed!
good price, some pushback
Best price I found on the item I wanted, and it shipped & arrived fast. However, shipping was supposed to be free and I was charged $5 for it. On the other hand, that error was acknowledged and remedied promptly after I brought it to their attention.
Now if only they had one in stock for my other dog.
~ Susan
Great Packaging and Lovely Product
Shipping was rather slow, but it was free so I shouldn't complain.
Too Soon to Judge
I ordered the size XS (the smallest size offered). As I thought, it is too big for Lily. She is a 5 month old Bedlington Terrier. She will grow into it, but so far we have not used it. It appears to be substantial, material and design wise. I have always used Ruff Rider harness for my two other Bedlington's, but Ruff Rider no longer makes the lovely shearling lined harness.
I want her secure in the back seat, incase of an incident. She is squeezed into her current harness til she grows into the new one. (4 stars for not offering a smaller size (XXS).
Good experience
Prompt shipping, product was as described. I had to return it due to fit issues (my dog was between two sizes) and the return process was quick and painless.
Poor communication about lead times
Ordered a dog bed. Received conflicting information about lead times. One message said it would ship in 3-5 days. The other message, 4-6 weeks. Since the order had to be made, I knew it would be the latter.
At seven weeks, I inquired via with no response. My second inquiry a few days later was answered: I was told it would ship the following week. It did not. It shipped the following week.
All in all, the order took about eight weeks. I'm fine with waiting. However, I prefer to be told that the order will be delayed, and not have to follow up on my own.
Large bed too small for a 40 pound dog-- XLarge is perfect
The bed is great. I bought the bed two days before Labor Day.
They did not give me the 15% discount. Pay attention to sale days.
Ordered Bandana collar
It was easy, quick and exactly what I ordered.
Excellent selection of dog beds
I love the Jax & Bones dog beds. Petswag has an excellent selection of beds available on their site. I've ordered several & have been happy with every purchase. My dogs are happy campers. Every time I want a new dog bed, my first stop is Pet Swag. I only recommend you measure because I ordered the large without measuring & it was huge.
Good First Time Buying Experience
The price was the best I found and the shipping was fast. The product came to me in good condition. This was my first time ordering from PetSwag and I would definitely order from them again in the future.
Jax and Bones Ripple Napper Bed
After looking at the reviews of many different dog beds, I decided to purchase this bed. On every site I looked at, this bed was given 5 stars. Although it may seem a bit pricey, it is absolutely worth it. The materials and construction are superior. And, most importantly, my dog LOVES it! As soon as it arrived, I took it out of the shipping box and put it on the living room floor. My girl got in it immediately, no hesitation! (FYI, because I wish more people had listed the size bed they bought AND the size of their dog, I ordered a small for my 18 lb. terrier-mix, who is long legged and somewhat slim, not short and compact.) I wasn't sure it would be big enough because of her long legs but it is perfect. A medium would have been too big, so I believe the sizing chart is accurate. She likes to curl up when she sleeps. If your dog like to spread out, you may need to order a size up. I would absolutely recommend this high-quality bed.
Everything I purchased was of beautiful quality.
The fabrics and construction of the Jax and Bones products I purchased were definitely worth the money. They colors and fabrics complement my home decor.
Good selection; quick delivery
I was able to find the product I wanted; it shipped same day and arrived as expected.
Had a bad experience but they made up for it.
My wife and I ordered a Jax and Bones Napper bed for $139.10 in February. 10 days after I placed the order, no shipping notification, no responses to my e-mails, nothing. We had just brought home our Vizsla puppy so we needed a bed so we ordered from somewhere else and asked Petswag to cancel our order. The day that we canceled our order, Petswag sent an e-mail saying the bed had shipped. Well, that's great, but we already got another bed so we let them know that we were going to return it. 18 days later, still no shipping form so we informed them that we would pay to ship it back on our own. Well, a shipping label appeared that day (sensing a trend here). We returned it in mid March, have sent 4 e-mails to both the website and the owner himself and still have not heard back or seen our money back. I'm sure that many of you have had good experiences, but I would be VERY careful when dealing with Petswag. Why risk it if there's so many other places that you can trust?
----------------------
UPDATED REVIEW:
The folks over at Petswag responded within a couple hours of me posting this review. Their customer service was very apologetic about what happened (no excuses which is always nice) and made sure they were clear when the refund would arrive. The package arrived exactly as they said it would. They sent me a check for the full amount of my refund and they also sent a care package for Scout, our Vizsla puppy. The care package contained a really nice Jax and Bones rope ducky, some treats and some poo bags. Thank you Petswag!

Respuesta de PetSwag
Smooth process from order to delivery
Easy to use website. Full order delivered as promised with absolutely no issues. I would use PetSwag again and have no hesitation recommending them to others.
Good service even after I received my dog car harness.
I received my harness follow the directions. I couldn't get it adjusted right and there were two tabs I didn't know what to do with. So I email service and got an answer. I am very happy with harness my dog stays where I put her.
Great company!
This was truly a great company to deal with...very efficient and had exactly what I was looking for..Very pleased and would definitely recommend them to anyone and everyone:)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







