Elaine's way of conducting the viewings simply could not have been better! She was knowledgeable, prepared, knew the properties' features, and gave useful suggestions. The best ally for a good sale.
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Consulta las opiniones de los clientes
We had a viewing with Ethan today and he was really helpful from start to finish. He was friendly, welcoming and clearly knew the property well, and was happy to answer all of our questions withou... Ver más
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Lewis Willoughby has been amazingly helpful to us. Buying/selling houses can be very challenging. He has gone above and beyond to help us. His communication skills are excellent. I would recommen... Ver más
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I had a really positive experience viewing the house today. Elaine was lovely, friendly and very welcoming. She was polite, helpful and genuinely pleasant to speak with. I really appreciated how comfo... Ver más
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Información sobre la empresa
Escrito por la empresa
THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk
Información de contacto
Reino Unido
- www.philipjames.co.uk
4,5
Excelente
448 opiniones
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Absolutely terrible experience
Absolutely terrible experience with Philip James — I would strongly advise others to stay away.
At the end of our tenancy, they attempted to make unfair deductions from our deposit for reasons that are simply not justified. The flat was properly cleaned before we moved out, yet they still tried to claim cleaning costs with no reasonable evidence.
On top of that, they charged us for “missing” chairs that were never actually lost. We had temporarily left them outside the flat while moving our belongings, and the building management removed them without any notice. This was communicated to the landlord, but he failed to inform us — which is clearly not our fault. Despite this, the agent still tried to hold us responsible.
Even more concerning, they attempted to charge £400 for four old, worn-out chairs, which is completely unreasonable and far beyond their actual value. It honestly feels like an attempt to inflate deductions rather than resolve things fairly. Besides that they tried to take almost all our deposit around £800 for infiltrated claims that something is not cleaned or damaged.
This situation made it very clear where their priorities lie. Despite tenants also paying fees and trusting them to act professionally, they sided entirely with the landlord and showed no interest in being fair or balanced.
Overall, the whole process felt dishonest and opportunistic. I will not be dealing with this agency again and would strongly recommend others to be cautious.
19 de agosto de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Valentyn
Thank you for sharing your feedback and providing us with the opportunity to respond. We take all comments on board as they help us refine our processes.
At Philip James, we manage all tenancy end and deposit procedures strictly in line with current legislation and Tenancy Deposit Scheme (TDS) guidelines. These guidelines dictate that all deposits are managed on an evidence basis; to ensure transparency, clear photographic inventory and move-out reports are provided to all parties involved.
As the managing agent, we act on the Landlord's instructions regarding any proposed deductions. However, we recommend the use of the independent TDS adjudication service if an agreement cannot be reached between the parties. We can see that this independent service was engaged on this occasion to ensure a fair and impartial resolution.
Regarding the matter of the chairs, we would like to remind all tenants of the importance of ensuring all fixtures and fittings provided with the property are kept secure during the tenancy. This is the most effective way to reduce the possibility of items being removed or going missing.
We aim to act professionally and maintain a balanced approach for both our landlords and tenants throughout the move-out process. We are keen to discuss your experience with you in more depth, please contact our Head of Property Management, James Hardern, on 0161 249 5570 or alternatively send us an e-mail to jameshardern@philipjames.co.uk to discuss further.
Kind Regards: The Philip James Team
I recently had an issue with my balcony doors …
I recently had an issue with my balcony doors not closing properly, and Caroline handled it brilliantly from start to finish. She was efficient, professional, and kept me informed throughout the process. The problem was resolved quickly and with no hassle, which I really appreciated.
Caroline’s friendly and proactive approach made the whole experience smooth and stress free. It’s clear she takes pride in her work and genuinely cares about providing great service.
Philip James give her Employee of the Month and a bottle of champagne or a day off 😅, she’s earned it!
I’m very satisfied and wouldn’t hesitate to recommend her. Thank you again!
25 de marzo de 2026
Opinión espontánea
Respuesta de Philipjames
Dear Ramzy
Thank you so much for your wonderful feedback! We’re delighted to hear that Caroline provided such excellent service and made the process smooth for you. We’ll be sure to pass your kind words on to her – they’re much appreciated.
Kind Regards: The Philip James Team
I recently attended a viewing with…
I recently attended a viewing with Natalie Ormsby and had a really positive experience. Natalie was professional, friendly, and very knowledgeable about the property. She made the whole process feel smooth and stress free, taking the time to answer all questions clearly and providing helpful information without any pressure.
Communication was excellent throughout, and Natalie was punctual and welcoming, which made a great first impression. Overall, I was very impressed with the level of service and would happily recommend Natalie to anyone looking for a property viewing.
25 de marzo de 2026
Opinión espontánea
Respuesta de Philipjames
Dear Bibin
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with Natalie. We’ll be sure to pass your feedback on to her – it’s greatly appreciated.
Kind Regards: The Philip James Team
Sophie was amazing and professional
Sophie was amazing and professional. I trusted her expertise completely. She was super attentive and always went the extra mile to assist with the sale of my house. I was very grateful she was always able to pick up the phone and answer my many many questions!
2 de febrero de 2026
Opinión espontánea
Respuesta de Philipjames
Dear Becky
Thank you so much for your kind words. We’re thrilled to hear that Sophie was able to support you throughout your sale and provide the assistance you needed. Your trust means a lot to us!
Kind Regards: The Philip James Team
Great Viewing
Thanks to Vicky for providing a great viewing experience on Tonbridge Road this weekend. She was really helpful!
21 de febrero de 2026
Opinión espontánea
Respuesta de Philipjames
Dear Ben
Thank you for your kind review. We’re so pleased to hear that Vicky provided you with a great viewing experience on Tonbridge Road and that you found her helpful. We’ll be sure to pass on your lovely feedback to her.
Kind Regards: The Philip James Team
Philip James were excellent in helping…
Philip James were excellent in helping me to complete my house sale. Lisa Aspinall was exceptional in helping to navigate the challenges on the way and she did everything she could to keep everything on track. Brilliant communication and always very friendly and helpful. I am so grateful to the team and would highly recommend Philip James to anyone.
16 de enero de 2026
Opinión espontánea
Respuesta de Philipjames
Dear Emma
Thank you so much for your kind words! We’re thrilled Lisa and the team could support you throughout your sale. We really appreciate your recommendation!
Kind Regards: The Philip James Team
Oliver was fantastic
Oliver was fantastic! Always nervous getting blonde hair done as it can look very unnatural. Oliver listened to what I wanted and gave me his views. I was so happy with the finish. Already booked back in! Balayage expert!
20 de noviembre de 2025
Opinión espontánea
Stay well away !!
Stay well away !!! We are first time buyers and want to get a feel of looking at properties we are in the process of getting a Mortgage in principle and FRANKIE was rude and refused us a show around. She explained we are busy and can not be wasting our time we are really busy and we carnt afford to waste time !!
Will not be using the is estate agents ever !!
27 de enero de 2026
Opinión espontánea
Respuesta de Philipjames
Dear Elletnahc
Thank you for sharing your feedback.
We appreciate that you are at an early stage and looking to get a feel for the market. Due to the exceptionally high level of interest in some properties, we do need to prioritise viewing slots for buyers who are in a position to proceed and can demonstrate affordability.
This helps us ensure that our sellers’ time is used effectively and allows us to manage enquiries fairly while acting in the best interests of our clients, particularly where demand is high.
We understand this may be disappointing. Once you have an agreement in principle in place, we would be more than happy to revisit your request, subject to availability at the time.
Kind Regards: The Philip James Team
Disappointing experience – poor handling of furnished property issues
I had a disappointing experience renting through Philip James.
The property was advertised and let as fully furnished, however from the outset the sofa was in very poor condition. This was apparent during the viewing and again at check-in, where the inventory noted wear and deterioration. I raised concerns early on and was verbally reassured that the landlord would likely replace it given its condition. This never happened.
Despite the issue remaining throughout a long tenancy, and despite photographic evidence showing significant deterioration, my concerns were later dismissed as “normal wear and tear” when I sought to raise the matter formally. Requests for accountability were met with rigid, technical responses rather than a genuine attempt to resolve the issue fairly.
To make matters worse, at the end of the tenancy the approach taken felt adversarial, with attempts to rely heavily on procedural arguments rather than the lived reality of the condition of the furnishings provided.
Overall, I found communication to be unhelpful, defensive, and lacking empathy. I would strongly advise other tenants to document everything in writing and not rely on verbal assurances. Based on my experience, I would not choose to rent through this agency again, and would implore anyone who asked to seek out any other agency given my first-hand experience.
29 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Scarlett
Thank you for taking the time to provide this feedback. We are genuinely sorry to hear that you felt your experience with us was disappointing, as we pride ourselves on maintaining a high level of service for our tenants.
We feel it is prudent to clarify the situation regarding the furnishings provided during your tenancy. As the managing agent, we act on the instructions of the landlord and are unable to authorise the replacement of furniture—such as a sofa—without their explicit consent. In this instance, as the sofa was not broken, we did not receive the necessary authorisation from the Landlord to replace it.
Regarding the end of tenancy process, we assure you that we do not take an adversarial approach. All deposit-related matters are handled strictly in line with TDS (Tenancy Deposit Scheme) guidelines, with the condition of the property compared directly against the notes made in the original inventory. All tenants have the option to dispute this through the independent adjudication process offered by the TDS, which is an evidence based process comparing the inventory and moveout report.
We are keen to discuss this matter with you further. Please contact James Hardern, our Head of Property Management, directly at james.hardern@philipjames.co.uk.
Kind Regards: The Philip James Team
Thank you Janita
Thank you Janita, for all your assistance and excellent service, you are a great asset.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Alida
Thank you very much for your kind feedback. We truly appreciate it and are glad you were happy with the service.
Kind Regards: The Philip James Team
Exceptional Service!
I had such a great experience with Philip James! The staff were so friendly and so helpful. I could not be happier. Thank you, team!
2 de diciembre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Chantelle
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to pass your compliments on to the team.
Kind Regards: The Philip James Team
Respuesta de Philipjames
Dear Elzaan
Thank you so much for your kind words! We really appreciate your feedback and are delighted you had a great experience with us.
Kind Regards: The Philip James Team
Respuesta de Philipjames
Dear Renice
Thank you for your kind words! We’re delighted to hear you had a great experience and appreciate your recommendation.
Kind Regards: The Philip James Team
My experience with this property and…
My experience with this property and this agency has been absolutely unacceptable. The actual condition of the unit was completely different from what was stated in the report. The curtains were covered in mould, the bathroom was filthy, and the living room sofa was so old and damaged that it should have been replaced long ago.
The kitchen sink was leaking from the very beginning, which even caused the downstairs neighbour to come up and complain. This clearly shows a shocking lack of basic maintenance.
The car park was in a disgusting state—full of fallen leaves, rubbish, and bird droppings—and it was obvious that no cleaning was being done at all. The building had no proper management, and it was only cleaned once a year, which is completely unacceptable.
I also discovered a beehive near my unit, yet no one bothered to follow up on it even after I reported the issue.
The boiler had never been cleaned or serviced, and the tap water contained black particles, raising serious hygiene and safety concerns.
To make matters worse, when I moved out, the agent tried to deduct money from my deposit using unreasonable and completely unjustified excuses.
Most importantly, every single issue mentioned above was reported to the agent, yet they did not respond at all. Their complete lack of responsibility and communication is utterly disgraceful.
I strongly advise anyone considering this agency to stay far away. Their service and management are beyond unacceptable.
18 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Kong
Thank you for your review and feedback.
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard of service we aim to provide and apologise that you felt it was not up to the required standard.
We endeavour to ensure all properties are at the relevant standard at the start of the tenancy, and note a professional clean was completed at the property prior to your tenancy starting. Alongside this, the blinds were replaced by our contractor shortly after the start of your tenancy, due to being on order.
We’re sorry to hear you experienced reactive issues during the course of your tenancy. Every effort is made to ensure the property is kept to a good state of repair, and we can see works were undertaken promptly once reported, with a contractor attending and resolving the leak shortly after you raised this with us. We note you reference the tap water, and can confirm this was due to an issue with the seal in the tap and this was again resolved shortly after you raised this with us, alongside an annual check of the boiler being completed throughout your tenancy.
It’s important to note that the management of the car park and building itself falls within the remit of the building management company, with Philip James having no control over the upkeep of these areas. We will ensure your feedback is passed over to them for future reference. In line with this, the beehive was reported to the building management company and this was chased to ensure it was managed appropriately; we apologise if this was not resolved by them.
Thank you for your comments relating to your deposit, we aim to ensure the deposit return process is fair and reasonable for all parties, and it is conducted in line with the Tenancy Deposit Scheme guidelines. Positively, we can see an agreement was reached shortly after the end of your tenancy and this was resolved.
We are keen to discuss this further with you, please can you e-mail us directly at management@philipjames.co.uk so we can liaise with you directly.
Kind Regards: The Philip James Team
Highly professional
Highly professional, efficient and excellent communication from start to finish. Ziggi was a great help to us and steered us through the whole process. I would highly recommend.
31 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Ron
Thank you for your feedback! We’re thrilled to hear that Ziggi provided professional and efficient support throughout the process. We’ll be sure to pass your kind words on to him.
Kind Regards: The Philip James Team
Really happy with this agency
Really happy with this agency, very professional. Thank you
24 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Fritz
Thank you for your kind words. We’re glad you had a positive experience and appreciate your feedback.
Kind Regards: The Philip James Team
We are so pleased that we chose Philip…
We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative approach and the best strategy to sell the property in a short space of time. Franca ensured the "open house" day was well attended and we received several offers within a week of bringing the house to the market. Franca kept us regularly updated with discussions with the buyer and the whole process was seamless and relatively stress free. I would thoroughly recommend Franca & Philip James if you plan to market a property in the area.
15 de agosto de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Paul
Thank you so much for sharing your experience! We’re delighted to hear that Franca was able to guide you through the process and make selling your parents-in-law’s property smooth and stress-free. Your kind words and recommendation mean a lot to the team, and we’re thrilled that you were happy with the outcome.
Kind Regards: The Philip James Team
Excellent service
Excellent service, always do a great job whether cutting the garden lawn or cleaning my windows which he has been doing for the past five years, nothing is too much for him, he charges a reasonable price for each job and has excellent communication and shows respect for my property and myself.
3 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Evelyn
Thank you so much for your kind words and continued support over the past five years! We’re delighted to hear that you’re happy with the service, communication, and care provided. Your feedback is greatly appreciated and means a lot to the team.
Kind Regards: The Philip James Team
I can't recommend enough
I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house. The expert advice from Martin, talented photography from Jamie, immaculate customer service and work from Karolis and Katherine - they have gone above and beyond at every opportunity. Couldn't be more grateful, can't recommend enough.
1 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Oliver
Thank you so much for sharing your experience! We’re thrilled to hear that Martin, Jamie, Karolis, and Katherine were able to support you throughout your journey and make the process so positive. Your kind words mean a lot to the team, and we’re delighted that we could help you find your dream home.
Kind Regards: The Philip James Team
Exceptional service, Great People
They dealt with my matter in such a good pace. It was a smooth process overall. The Manager Franca Carbone really helped alot through out the process from the initial search to the finalisation of purchase of our property. Highly recommended for their great service to people.
1 de octubre de 2025
Opinión espontánea
Respuesta de Philipjames
Dear Mohsin
Thank you so much for your kind words! We’re delighted to hear that Franca and the team were able to make the process smooth and efficient for you. We really appreciate your recommendation and are thrilled that you had a positive experience from start to finish.
Kind Regards: The Philip James Team
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